Daily cleaning, installation of cabin HEPA filters on flights from France to Orlando
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Not much went well, sorry"
Cons: "Because of bad logistics, the flight from CDG to FRA was delayed and therefore i missed my connection to AUS. Lufthansa personnel could have helped me make the second flight but didn't bother. I was rebooked on another flight through IAH which defeats the purpose of choosing a direct flight."
Cons: "Better Communication from Lufthansa"
Cons: "Depart on time"
Cons: "A delay to unload then reload bags, followed by no in-flight communication of connecting flights, led to a missed connection and an overnight hotel stay."
Pros: "Nothing at all"
Cons: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Cons: "Yo no pude viajar y no tube ni siquiera una remuneración un empleado de luftansa me dijo que no podía viajar Ali mejor por que no le simpatize y le quedó sin viajar y perdiendo dinero tiempo"
Pros: "Crew, boarding, seat"
Cons: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Pros: "Pleasant crew"
Cons: "No complaints"
Pros: "Crew and flight and service were fine"
Cons: "Economy seats are cramped"
Pros: "Good, friendly crew"
Pros: "on time no hassle"
Cons: "nothing in particular"
Pros: "Great hospitality"
Pros: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Pros: "Attentive and friendly crew, good selection of in-flight entertainment"
Cons: "Crew did not come around very frequently with water throughout flight, mostly only during regular beverage service."
Pros: "Actual flight, staff, food, beverages."
Cons: "Altho I checked in on line in advance, i was unable to print my boarding pass . Lufthansa very little space for check in & luggage at Charles de Gaule and staff advised me to arrive at 4am for 7:45am departure so I could stand in line to get boarding pass and deposit luggage. I did so. Wait was not too long. Security was fast by comparison."
Pros: "Everything except boarding"
Cons: "Boarding process was incredibly disorganized"
Cons: "Delayed in plane almost an hour after landing before being allowed to deplane"
Pros: "Arriving on time."
Cons: "Can't think of anything."
Cons: "It didn't happen"
Pros: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Cons: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Pros: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Pros: "Great service, comfy plane, smooth ride."
Cons: "Flight was delayed twice. 3 hour trip took 15 hours."
Pros: "Arrived with enough time for me to connect to my international flight."
Cons: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."
Cons: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Pros: "Still thinking about it."
Cons: "I didn't like that there was no organization. People just flooded the gate like animals.."
Pros: "Excellent, travel only with LH"
Cons: "The plane was a very noisy on take off."
Pros: "I was sleep the whole time"
Cons: "It was okay"
Pros: "Water bottle when we arrived at our seat."
Cons: "Paying 8 euros for premium movies AND if you wanted earphones (I had my own), you would need to pay 2 euros more. Excessive. Choice of movies was rather limited even in premium. In regular, it was quasi non-existent (2)."
Pros: "Smooth flight. No delay, no unpleasant surprise."
Cons: "The boarding process takes too long as people try to take too many things"
Pros: "Loved the little sandwiches!"
Cons: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Cons: "Great customer service!"
Pros: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Cons: "Snack could be better."
Cons: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"
Pros: "Very good experience. Good movies."
Cons: "The LH reward program is not very user friendly."
Pros: "On time, nice staff"
Pros: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Pros: "Everything was efficient and the somewhat long flight was easy because of food and entertainment. (Saw a really good Japanese film with subtitles)"
Cons: "Incorrect gate given for this flight, connecting flight was a little late. Everything was fairly quickly corrected."
Pros: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Cons: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Pros: "All the services were great."
Cons: "Everything was perfect."
Pros: "Smooth Ride Stewardesses"
Pros: "Fast on ant off"
Cons: "Not enough hip or leg room which is somewhat usual, but recent flights with United are much better"
Pros: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."
Pros: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Cons: "Food could have been better"
Pros: "The crew was kind, the flight was on time and alll in all was just as expected."
Pros: "Check in was swift"
Cons: "Friendlier approach from the crew"
Cons: "Huge delay... :("
Cons: "My wife and I were separated by six rows. Unacceptable!"
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Cons: "Was very satisfied with everything."
Pros: "The crew was friendly and particularly one of the girls was always giving her best"
Pros: "Food was good. Plane was good."
Cons: "Night flight should turn off light. Staff was not skillful and professional."
Pros: "Departed on time, smooth sailing."
Cons: "no entertainment available"
Cons: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."
Pros: "Clean and new planes. On time."
Cons: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Cons: "Free wifi"
Cons: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Pros: "I get Airpoints with the flight, crew were lovely."
Cons: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Pros: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Pros: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Cons: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Cons: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pros: "Liked all except the food"
Cons: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Cons: "We are late only 25 min (50% of flight - 50 min)"
Cons: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Pros: "Very good flight crew. Decent food and nice entertainment."
Cons: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Cons: "May bags didn't make the transfer and were sent on to me the following day."
Pros: "Not a long run."
Cons: "Seats too too tight. Uncomfortably tight."
Pros: "Everything was at the good level. Professional people to work with."
Cons: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Pros: "Boarding/deplaning quick Left on time"
Cons: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Pros: "The service. Very attentive staff."
Pros: "Nice flight freindly staff"
Cons: "Not comfertable chairs"
Pros: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Cons: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."
Pros: "easy boarding"
Cons: "bad seating. you previously provided a comfort kit but discontinued it."
Cons: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Cons: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Pros: "Everything was going to at"
Pros: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pros: "Being on time"
Cons: "No pillows,only carb food"
Pros: "The seat was comfortable."
Cons: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Pros: "Great staff, friendly and helpful."
Pros: "Expertise and effiency of the flight crew."
Pros: "Most of the crew were nice. Efficient."
Cons: "Ridiculously small seats and legroom."
Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."
Pros: "Attention during waiting time and inside cabin"
Pros: "On time, smooth flight."
Cons: "Boarding area cramped, all classes and rows boarded at same time."
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Cons: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Pros: ".The crew was pleasant"
Cons: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Pros: "The crew were friendly and fine. No problem with boarding etc"
Cons: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Cons: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Cons: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Pros: "Nothing out of the ordinary but I am not going to fly Air Lingus or TAP ever again."
Cons: "the Team Leader at the check in counter was nasty, Her colleague made the mistake of not telling me that I had to wait there for the wheelchair that was going to take me to the plane, so I went to have a light breakfast. Then I waited half an hour on my feet waiting for the wheelchair"
Cons: "fly cleanup"
Cons: "Delayed flight, no snacks, and staff not as friendly."
Pros: "It was a comfortable and roomy (nice leg room) flight"
Cons: "Their entertainment system was not working, nor was their WiFi"
Pros: "The entertainment was great."
Cons: "It was hard coming home since we can't bring any food with meat on the international flight coming back to the USA. Or at least the food I brought, a sandwich was not allowed because of customs. I can't eat the food that was offered. I'm glutten intolerant and dairy involerant. Not sure there's a whole lot to do about it besides buy prepackaged food that don't have meat, vegtabjes or fruit. Protien bars may have worked. We brought two bottles of water each from the terminal. I could have used more, even with the drink service. The flight attendants we're having thier own personal conversation while passing out food and ran by when it came to the final trash clean up. When I got up to use the facilities I tried throwing my trash away but was ignored by a crew member while she was resting."
Pros: "Food was ok"
Cons: "Who starts a boarding process 2h before the flight with only 2 counters, with no possibility to check in online (even for those without luggage) and no automatic machine? I'm very glad the company had the kindness to wait for us on the last call for boarding when you finally check your luggage 30min before departure. Should we talk about the politeness of your fight crew? In short, very disrespectful. Delivering the luggage took an extremely long time"
Pros: "The seats"
Cons: "We would like a lil free water"
Pros: "Very professional crew, super tight seats and not much room under seat, so very cramped for 8.5 hour flight"
Cons: "I was at the airport 4 hours early- no connections. They still managed to lose my bag. I don’t live near an airport. It added 2 hours to a long trip to wait for it, then wait with others to fill out papers when it didn’t show up."
Pros: "Everything went smoothly."
Pros: "I got home safely. Got some food long flight."
Cons: "Gate announcer called for priority board and section beyond. Before adequately completed called for next section of rows to board. Those rude people crammed into the incomplete boarding line previously announced. Yes, we have assigned seats but overhead luggage often ends up way forward of rearward owners leaving forward passengers no place for convenient overhead storage. The cabin wait staff is ill trained for customer service. They seemed to only have requirements to check off on a list. We will likely make every attempt to not fly your airlines again."
Pros: "On time and friendly"
Pros: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Cons: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Pros: "More room on the Airbus on Aer Lingus. Comfortable temperature in plane. Easy boarding."
Pros: "Nothing went wrong so that's plus"
Pros: "Even if Aer LIngus is considered a low cost, I felt it was everything but that. The plane looked new, the board computers were modern and had the latest movies, there were charging docks for phones and even internet. We got to Orlando 30 minutes ahead of schedule, which was great!"
Pros: "The flight was very short, but everyone was accommodating."
Pros: "Friend staff members onboard willing to help customers"
Cons: "The snack service that had everyone line up in the aisles was a bit hectic and busy"
Cons: "BA used to feel like luxury travel. Now they just feel like any run-of-the-mill budget airline. Felt nickeled & dimed from start to finish. Staring with being asked to pay $39 if I wanted to preselect my seat. My friend and I chose the free option of selecting our seats 24 hours before the flight--her luggage didnt even make in on the plane! It was finally delivered at 2:00 AM the next morning; well past the 8:00 PM promised delivery, which caused us to lose an entire eveing in Paris. On the return flight, home, she was told there wasn't even a seat for her on the plane. I failed to add that after booking and paying for her flight, they cancelled and deleted the SFO to London leg of the flight without so much as notifying her via email, phone, or text. Mind you, the London to Paris leg was not cancelled. Had we not tried to pre-book our seats, she would never have known they had cancelled her flight. What impacted her, impacted me, so needless to say, neither of us will ever fly BA again! BTW, their online customer service representatives were very nasty to deal with."
Pros: "it was quiet and smooth for an English/Irish flight."
Cons: "Horrific food; horribly tight seats on an E330;"
Pros: "Flight was on time."
Cons: "Terminals were too far apart. Long walk to get to security. Too many repetitive checkpoints."
Pros: "Crew were very nice"
Cons: "Would like to be at least able to state a seat preference. With a tendency to be claustrophobic, a middle seat is the worst. Fortunately it was a short flight"
Cons: "See dislikes followig Dallas to Paris"
Pros: "Easy flight. On time."
Cons: "Waiting for counter to open at 8:20. Did not know. Could have been enjohing coffee somewhere."
Pros: "Comfortable seats, skilled pilots and polite crew."
Cons: "Our flight was delayed and therefore a late night became a very late night to get back home."
Pros: "Their best was merely adequate."
Cons: "Unlike modern airlines Aer Lingus does NOT let you check in ahead of time. You have to WAIT in line forever with people checking luggage. Also, my flight was an hour late. No reason or apology given. It nearly made me miss my connecting flight"
Pros: "Friendly, helpful, positive crew. Clean plane. On-time departure & arrival"
Cons: "Only food offered was for purchase - even snacks. :-("
Pros: "Flight crew should have not set our expectations after leaving Paris one hour late then sitting on tarmac in Dublin with the hopes we would still make our connecting flight. Stress level was karen higher by this point"
Cons: "Took us 14 additional hours to make it home. Airline and connections should be more realistic."
Pros: "nil unfortunately"
Cons: "waiting in three different lines for over two hours with one person serving! Paying for my baggage (under20kgs) with my flight then being forced into paying again at the airport because they said they did not have my details on their system. being forced to go to another line and que up to pay a second time for my baggage to be taken onto the airport. Going back to another line to put my baggage in and show the receipt for the baggage that had been paid for twice. Going to the next (another) line with one person serving - several Dublin passengers in the que and a line that as about 100mts long- yes about 100 metres long with one person serving without any Lingus staff coming to see if all was ok . No help no announcements nothing. sitting in a plane for an hour and a half with three children under the age of four crying, screaming and yelling all the way without a thing being said by any of the crew. A little is ok, but three families with young children with no support from the crew was not pleasant"
Cons: "1 hour in the slowest line ever. No self serve kiosk. CDG security also frustratingly slow"
Cons: "No snacks or water"
Cons: "Only 3 people to check bags for the entire flight? Are you kidding? I had to rush through passport control, skip the line, to make my flight. Unreasonably understaffed check-in in Paris. I stood in line to check my bag and get boarding pass for an hour and a half. Absolutely ridiculous."
Cons: "Plane is Dirty. Trash around seat floor and crumbs where remote is. No charging station on seats."
Cons: "We had a terrible experience at the Aer Lingus desk in Paris. We got there two hours early for our flight and there was already a long line at the desk and no agents at the counter. Finally some agents arrived started checkng people in. After 15 min in line, they told us that if we were flying to the U.S., our flight was delayed and we would not make our connection, and to get out of line and wait. After 20 more minutes, they said that was a mistake and get back in line. I waited for approximately an hour and a half in line there, and had to run to my flight. There was no effort made to hurry us through security or any apologies."
Pros: "Nice entertainment system on seat backs with USB charger on the Dublin-Newark leg."
Cons: "Aer Lingus partners with UNITED for the Newark-Orlando leg. Flight was overbooked by 20 people and another 20 were on standby. My luggage didn't travel with me so it didn't arrive in Orlando when I did. I was fortunate that it made the next flight so I only had to wait an hour. Some fellow Irish passengers weren't so lucky."
Cons: "It wasn't written anywhere that my flight was serviced by air lingus. So I had to change terminals to check in barely made my flight. Slowest check in staff Ive ever encountered. No complimentary refreshments thought the credit card machine didn't work so I guess they were complimentary after all."
Pros: "The crew was great and very accommodating. Seat we're comfortable. They crew kept us all informed with the progress of the flight."
Cons: "One of my seats was not cleaned up properly. There were used napkins in the compartment in front of me."
Cons: "Since my ticket was with British Airways "Operated" by Aer Lingus, I was not the only one confused about which airport terminal to go to. The taxi driver was confused too. He was not sure he had dropped us at the right place. Even the person at the Information Desk at the airport said it could be unclear for someone "not in the business". Please rectify. Thanks"
Pros: "Good amount of legroom, nice plane in good condition. Friendly professional staff."
Cons: "They have a rather meager selection of movies and TV to watch. My flight over to Europe was on British Air, and the comparison in this regard was stark. BA has tons of movies and TV to choose from, and lots of first-run. This had about 6 TV shows, 2 episodes each, and maybe 20 movies, ranging in age but mostly not very new. When you're on a daytime flight for 7 hours, this becomes something you care about."
Pros: "Not much"
Pros: "The worst airline baggage handlers , will never fly with them again , stupid website , good luck trying to connect with the customer support... Irish communication is the same as 3 world"
Pros: "very attentive staff!"
Pros: "The in flight entertainment was very good. lots of choices."
Cons: "slow check-in terrible, website was down so no on-line check in, stuck in a window seat. seats in main cabin are too small. too many chiefs and not enough indians... check in at CDG was a joke, terrible service!"
Pros: "Boarding on AerLingus is messy and last minute. But crew is nice. Short flight so no food without paying separately for it, and no entertainment options."
Pros: "The crew was friendly."
Cons: "After the main meal there was a four hour gap before any refreshments were offered, just an hour before landing. For an 8 1/2 hour trip, water should. E offered every two hours!!"
Pros: "1. The staff was very friendly but hampered by poor food and water planning. 2. The airline's name is humorously suggestive."
Cons: "1. We were informed by CDG's website that international travelers should arrive 3 hours before the flight. Our flight was at 10:20 AM. We arrived before 7 AM. There were 4 people in line ahead of us. No one from Are Lingus arrived until 7:45. There were no apologies, no friendly welcome, just officious personnel who could have cared less about us. We had had a problem at JFK on our flight out and we were told to expect problems on the return. The clerk separated me from my wife and sister (who needed a wheel chair) and then issued us boarding passes only for the flight to Dublin without explanation. I waited in a line at the gate for another 2 hours to straighten it out."
Pros: "Due to the long flight we flew Business Class to Dublin. I think the service and amenities are the finest of any flight that I've had foreign or domestic. I wasn't that familiar with Aer LIngus before this flight but will definitely use them again."
Pros: "Crew Comfort a bit better as I was in exit seat alone"
Cons: "Video system still lousy"
Pros: "Was fine , short flight"
Cons: "Took far too long for drinks service into the flight. Almost 2 hours in before drinks came around to me"
Pros: "The getting Paris France with no delay was great! The crews where nice and the check in with quick."
Cons: "If the airline can offer more food selections for customers who fly on economy class that would of been a plus."
Cons: "More choices in the meals for purchase"
Cons: "The security system needs big up grade we left 40 minutes late due to it"
Pros: "Great crew. Very friendly and helpful."
Pros: "Not much"
Cons: "one of the passenger's on our reservation was removed, flight changed to a different airline & unable to access reservation to review why passenger was removed. left stranded in Paris airport unless we paid $5200 for a new ticket. Also, airline tried to force us to pay for luggage twice. DISASTER"
Pros: "You have to put up with a lot,,"
Cons: "My flight was cancelled and I received an email about that after I stood in line and got put on an Air France flight direct to Chicago. I don’t know yet if I was refunded the upgrade I paid for on my connection flight to Chicago from Iceland."
Pros: "When I booked my Economy Light fare from Denver to Paris for $325, I was expecting a trying experience. But to the contrary, I found the entire trip enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful. Connecting in KEF was a delight."
Cons: "Short answer: "Nothing". I've travelled extensively around the world and Icelandair is now my favourite low-cost airline. Takk Icelandair."
Pros: "It was cheap & they get there fast."
Cons: "Where do I begin? First they gave me a dirty blanket to use. Next they do not give you any snacks. That might sound trivial but on an 8 hour flight every other airline I’ve ever flown with has offered their passengers SOMETHING. You do have the option of purchasing food but it’s expensive & it wouldn’t feed a preschooler. The crew...honestly they’re just not pleasant to talk to. I put on my call light to ask about purchasing (which means I’m spending money) ear buds & she made me wait another hour & a half. Not one single passenger I spoke to had anything nice to say about Iceland Air."
Pros: "Crew seemed okay comparatively to other airlines/crews."
Cons: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."
Pros: "The plane was nice and I truly loved the movies offered on board."
Cons: "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."
Pros: "We arrived safely"
Cons: "Plan to pay extra for limited food service,baggage, and transportation to and from the city. I spent an extra 176 Euro for two non oversized bags, Not a lot of options for gluten-free choices."
Cons: "Left late"
Cons: "Never announced boarding, the sign at the gate said Boston (not Orlando) and the gate never announced that they were boarding. If I did not ask the gate, I would have missed the flight due to no announcements."
Cons: "Delay 7 hours"
Cons: "Food options"
Cons: "No kosher food."
Cons: "No information about the delays i arrived 3 hours late and still don't know why as every crew member seemed to give different reasons -"
Pros: "The entertainment selection was good (movies) and the staff was friendly, however on the 8 hour flight, my headphone jack to watch movies did not work."
Cons: "The connector for my headphones did not work on the 8 hour flight, every other airline will provide, at a minimum, a complimentary snack where as on this flight you needed to pay for everything, seat assignments were changed (booked with a group of 6 and we were all sitting with each other when we booked it but when we got to the gate everyone was scattered. In fact, I heard a man say he was on his honeymoon and that they changed his wife's seat so they were unable to sit together."
Pros: "The flight went fast and the seats were more comfortable than on other Icelandair planes."
Cons: "The preordered Saga (business class) meal was very bad. After one bite of the meat it caused convulsions and throwing up."
Pros: "efficiency, cleanliness"
Cons: "757 is most confining jet flying commercially for passengers."
Cons: "Took over an hour to check luggage in."
Cons: "Our luggage has not as yet arrived."
Pros: "The price"
Cons: "They let on big carry on bags, and there wasn't room for my bag near my seat."
Pros: "The drinks they offer"
Pros: "I was helped by Françoise Pascal, when I had luggage problems. It was nice that he was so understanding."
Cons: "The other attendant was not very helpful about my luggage."
Cons: "Somehow I must have missed the fact that there would be no served meal despite this being a between 8 and 9 hours flight! This is the first time ...and probably the very last... when I have flown such a leg with no meal or even a snack being provided that I wasn't asked you pay for!"
Pros: "See above. Same comments both legs"
Pros: "My icelandair experiences have all been exceptional. The crew is friendly and efficient, announcements were not disruptive and were informative appropriately, and on Easter they handed out chocolate Icelandic Easter eggs which I thought was a nice touch on a holiday."
Cons: "I have a lower ratings for food because I think that on a long international flight there should be something complementary as opposed to everything being purchased. That being said, I still have it four stars because the flights are inexpensive in comparison to other companies and I can understand that perhaps it is a cost cutting measure--in which case I am glad for it."
Cons: "Boarded 30 mins after scheduled time which details or an explanation was not disclosed, passengers were just left wondering until someone finally asked - turns out cleaning crew was late. Arrived at layover with only 30 mins to spare so of course my luggage did not make it to my final destination."
Pros: "Short transit. Although the first leg of my flight was delayed by more than 1h 30 minutes, they arranged for quick transfers at Reykjavik airport and we arrived almost on time at final destination."
Cons: "No free food is served on board so make sure to bring your own food or be prepared to buy your meal on board (they don't accept cash, only bank/credit cards)."
Cons: "Sitting in row 33, couldn't recline seat and to close to rest room."
Pros: "People could spread out on the plane!"
Cons: "No meals served for free on board"
Pros: "Despite late boarding, staff assured passengers, that there would not be any problems with connections in Keflavik."
Cons: "Boarding started over 30 minutes late, making one question whether or not one's connecting flights could still be made."
Pros: "cost of tickets"
Cons: "smmmmalllll everything, can barely eat the costly snacks, Reykjavik airport under construction, never heard the flight announcements, plane from Paris was delayed and plane to Washington was at final call when we arrived to connect. NO time to go to the restroom or buy a snack in the airport"
Pros: "Flight was on time"
Cons: "The check-in was a nightmare. The line was clustered around one entrance point. Although I checked in on line the sign to check bags was obscured by the crowd. There were no employees to facilitate the check-in. Although the price of the flight was attractive I am doubtful that I would book Icelandair again."
Pros: "But fine otherwise, friendly and helpful staff, decent seating and food,"
Cons: "Crew is impolite.. seating is poor. Food is a joke. Late."
Pros: "Crew was helpful."
Cons: "monitor did not function both from Denver and back."
Pros: "On time with no issues"
Cons: "Some video options quite dated"
Cons: "No free meal, constant duty free sales runs up and down the aisle by flight attendants, broken seats and headphone jacks, slow and clumsy boarding process"
Pros: "Pleasant service, new comfortable aircraft."
Pros: "That we got to Chicago; nice stewardesses; good films"
Cons: "Dismal crappy and loud music during boarding; having to buy food; the food I wanted on the first leg not available--they ran out; it wasn't that great food anyway; engine noise at the rear of the plane; no games like solitaire.."
Pros: "- We arrived safely. - Crew was cordial, polite and professional."
Cons: "- insufficient legroom for taller people. - company charges extra for exit row seats. - no complimentary food, except for children under 12. - some trash (plastic bottles) left under seats from previous flight."
Pros: "The Reykjavik airport is a mess with constriction. It took over an hour to get our bags and most waited longer."
Cons: "The Reykjavik airport is a mess with constriction. It took over an hour to get our bags and most waited longer."
Pros: "I like the very clean environment on the the aircraft. Friendly, professional staff."
Cons: "Would have liked some complimentary food/alcohol and a wide body jet for this long of a flight."
Cons: "Huge check-in wait even with arrrival 2+ hours before departure"
Cons: "Connections in rekjavik were delayed both to and from Paris. The airport is not designed to handle the multiple dealys"
Pros: "Crew is ok."
Cons: "Be on time"
Pros: "The flight was on time."
Cons: "The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot."
Pros: "Easy to buy"
Cons: "Long delay"
Cons: "Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal."
Cons: "There was no coffee or tea available on the flight"
Cons: "Very crowded in the seat...."
Pros: "I had requested assistance which was excellent."
Cons: "The small seats"
Cons: "Late to take off, thankfully I had booked my flights far enough apart as this also happened last year on the same trip/flight."
Cons: "The worst flight I have ever had. I am tall and this large plane was fit only for dwarfs. My knees were jammed into the seat in front of me and I could not move during the 3.5 hour duration. As a result of this experience I will NEVER fly air canada again. From now on it's whatever airline can treat it's customers with dignity."
Pros: "Everything except the earbuds"
Cons: "Earbuds sucked; acoustics off."
Cons: "Flight was delayed My wife and I got separate seats Screen and audio on the entertainment system didn't work"
Pros: "The exact timing going and coming"
Cons: "After returning back and the airplane taxing on the ground it takes one hour to go out of the airport gate to my riding although I have no luggage"
Pros: "Flight late seats have no leg room it’s what one pays for for rouge flights though"
Pros: "Gast boarding."
Cons: "Charging for bags twice and then allowing people to have frwe bags cause of ovER flow. I was charged twice 21 us and 26cdn."
Pros: "I like the courteous crew members, very cordial & attentive."
Cons: "The long wait on the aircraft after all passengers and crew were on board waiting for the oxygen tank to arrive."
Cons: "it took so long to taxi and get off the plane. it wasnt a full flight and it took 30 minutes to get off the plane after landing"
Pros: "I liked how friendly and efficient the crew was"
Cons: "I didn't like how there was no movie available to watch and/or no free wifi"
Cons: "Air Canada Rouge is a nasty way to travel. In a standard seat, there is enough room for a very small adult/ child. If you are 6ft tall or more, you are going to be in trouble. If Air Canada gave an extra 3 inches of space for your knees between the seat in front of your own seat, everything else would be bearable. Corporate greed drives jamming in as many seats as humanly possible to ensure that you know how a sardine in a can feels. I am not sure why Air Canada feels justified in charging extra money for a bulkhead seat just so a customer can have a "normal" experience travelling. I would recommend every Air Canada exec goes for a ride on a Rouge Cattle Car to see how enjoyable it is."
Pros: "My goal was to get a flight for a reasonable price. I got that and had great entertainment with the Air Canada app as well."
Cons: "No complaints."
Pros: "On time"
Cons: "Seats very uncomfortable."
Pros: "The crew was friendly. Boarded on time."
Cons: "No more free drink."
Pros: "Decent movies."
Cons: "I separated from my 2 daughters and husband because they did not allow me to pick seats or check in online. I was stuck in the seat immediately in front of the stinky bathroom in a seat that didn't recline, had no hdmi charging port and was pretty much continuously crowded by bathroom-goers. In fact, so many bathroom goers grabbed the seat in front of me that they touched my movie screen about 7-8 times, causing the menu to pop up and interrupt the movie. Otherwise, the food was gross and one of the flight attendants was very grumpy."
Pros: "Handled well despite delays"
Cons: "Connection was slow and ground team seemed over whelmed in pre clearance."
Cons: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Cons: "Horrible, the most uncomfortable plain I ever been to"
Cons: "Dirty, old smelly plane. Compartments for suitcases were ridiculously small. Staff was rude and unprofessional. Used Air Canada for my trip to Toronto as well, flight was delayed 2 hours and I wasn't notified even though I signed up for the notifications."
Pros: "My flight from Orlando to Montreal was comfortable and convenient. Boarding went smoothly."
Cons: "The overhead bins were surprisingly small so take that into consideration when packing your carry on. Staff was tolerable but not particularly polite or welcoming."
Pros: "I arrived where I needed to be, safely."
Cons: "It might be possible to get good reviews for a flight that takes off two and a half hours late so that everybody misses dinner and gets to bed late (and forty-five minutes to get my bag didn't help matters). But you're not going to get them if you won't even tell your customers why the flight was delayed."
Pros: "The flight was half empty so was able to have a role to myself"
Cons: "Air Canada Rouge should be renamed Air Canada Rude. Employees are very un-friendly; Seat design on the plane is the most uncomfortable of any airline out there. Very close to each other and very little padding on cushion of seat. Dirty plane; don’t think they serviced it between flights, garbage in each seat pouch. Very cold on flight, crew did not regulate the climate control. Too many unnecessary announcements both in English then French. Each announcement seemed like it lasted about 10 minutes which no one listen. So much for trying to watch a movie that pauses every time the crew feels the needs to talk. Sat at gate for 30 minutes pass departure time without any explanation until right before we departed (waiting on passengers from late arriving flights). At lease they could have told us. Anyhow this is not the Air Canada of old. Air Canada Rouge shows no signs that they care about the comfort of their passengers."
Pros: "Our flights were changed weeks prior to departure and Air Canada was very prompt with giving me all of the new flight information."
Pros: "Late, no food"
Pros: "Getting off the plane"
Cons: "Being blasted through my headphones by the captains announcements indifferent cabin crew. How poorly boarding was managed by AC. There was absolutely no effort made to enhance a boring flight with food or drink unless you paid for it.I guess AC does not consider it an international flight from the US to CA and visa versa which saves them a lot of money and works only in their favor. Why I,m even bothering to fill this in."
Pros: "Got an upgraded seat without asking for it due to overbooking."
Cons: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Pros: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Pros: "The crew was very accommodating of the negative situation my boyfriend was in. He was suffering from food poisoning from the previous flight and was unable to hold it in before the plane took off. They were very gracious with making sure that he had sufficient vomit bags and after the fasten seat belt light turned off, they allowed him to move seats in order to sit closer to the bathrooms. While this was a very difficult journey for him, the crew made it slightly more bearable."
Cons: "The cabin was dirty. The staff was not friendly. The cabin was freezing cold. The checking in system was not pleasant. We got the the airport 2.5 hours early and barely made it to the gate on time."
Pros: "The app with the movies and tv shows. The non stop flight to Canada. The electronic check in option at the Ontario Airport. The email I received reminding me about the flight The small aircraft on the way from Orlando to Canada The size of the restroom on the plane back from Ontario to Canada. I am pregnant so that extra room to stretch is great. The fast service when retrieving my luggage."
Cons: "My flight back was delayed 2 hours. There were screaming kids on the plane. The flight status on the main screen on the airport reflected a different time than the app."
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "Got upgrade"
Cons: "Delayed 1 hour , totally full"
Pros: "The flight attendants were very nice."
Cons: "flight attendants were not very helpful."
Pros: "Flight attendant, as with all the AC flights, was great!"
Cons: "Seats were old. Not great for business but it was a smaller plane and older, so understandable. My United Frequent Flyer number was not used on this flight and the counter agent did not know how to add my number so I never got credit for the miles."
Pros: "My passport was stolen in the airport and aircanada was very good to me."
Cons: "I loved everything"
Pros: "Flight arrived 30 minutes early!"
Pros: "The flight was late. The plane was overcrowded. N explanation given until we were on the plane. They boarded us then made us wait in the jetway for 15 or 20 minutes. No room in the seats whatsoever"
Cons: "Most everything! Unapologetic about delay and gate changes. Lousy boarding. Plane uncomfortable."
Pros: "The pilots did an amazing job navigating around a passing storm."
Cons: "Flight boarded late and then was delayed on the tarmac for an hour to unload baggage for passengers that did not make the flight due to security/customs. Minimal legroom"
Cons: "The flight was 2 hours late. It had apparently arrived late, and then they had mechanical problems. Air Canada gave me some inaccurate information which delayed me in Montreal and made me miss my connection to Toronto. Also, even though I specified to the flight attendant that I was connecting to Toronto before going to the US , they only gave me the US custom form even though you apparently need to fill the Canadian one even if you are just transiting through the country."
Pros: "Idont like a bit."
Cons: "It was to noise inside the cabin,no space for my carry onl lggage,they only free coffe or soda,any thing ealse you pay,eg. coffe was cold,next time i will think over before take fly."
Cons: "ROWS OF SEATS ARE SO TIGHT, TOO TIGHT"
Pros: "Understaffed flight Crew, extremely slow crew , took 1 hour and 45 minutes to distribute drinks. Horrible customer service and horrible smelly cloth seats so cramped your knees hit the little pouch on the sit in front of you. Worse airline ever. Only perk was the cost of the flight $1100 from Orlando to Nice. They had the best price for a last minute flight. But not worth it. My god I have to say this is really the most unorganized airline I've ever flown."
Cons: "Understaffed flight Crew, extremely slow crew, horrible customer service and horrible smelly cloth seats so cramped your knees hit th e little pouch on the sit in front of you. Worse airline ever."
Pros: "Friendly staff. Our luggage was lost but the staff was very friendly and efficient in filing our claim."
Cons: "Luggage was not at our destination. Our luggage was left in Toronto. We are currently waiting for our luggage to be delivered but have no time frame window smaller than in the next 24 hours"
Airlines flying from France to Orlando have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from France to Orlando
Masks required on board, masks provided on flights from France to Orlando
Social distancing seating
Middle seats unavailable to book on flights from France to Orlando
Testing for antibodies, testing for symptoms for flights from France to Orlando
Waiving of change fees. Search flexible flights from France to Orlando