The airline somehow lost my reservation and I had to spend one hour at check-in in Venice and one hour and fifteen minutes at check-in in Frankfurt for them to sort it out. The plane was very old and did not have individual entertainment. That is fine, but no one was told in advance that this was the case. The food was dismal- one choice of pasta, bread + cheese, and potatoes. Only carbs. Very cheap and not worth the 900 dollars I paid. Will never fly with them again.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
nothing was exceptional at all. people were polite enough
almost everything.
-charges for every little thing.
-rules and regulations changed after boarding. so our contract was not really honored in good faith.
-old plane.
The crew was very nice, the pilot was informative and made announcements about where we were and what we were flying above. The blankets and a pillow were complimentary as was a bottle of water.
There were only 2 movies that were free, to watch other movies of tv it cost 10€. There was no leg room In the economy section, they offered an upgrade for 600€, which is a preposterous amount of money. The seats were very uncomfortable and cramped. I'm 5'3" and 120lbs and found it cramped, then an adult male would have a very hard time.
Food was good, seats quite comfortable in Economy Premium.
But, I had the one grumpy flight attendant who insisted on asking every question in German 3 or 4 times before she would grudgingly switch to English (which she could speak quite well). And the controller for the screen, lights etc didn't work so I had to use the touch screen instead.
This was my first time flying this forsaken airline. Little did i knew this is the European version of Spirit Airlines!! All i can say only 1 person was nice to us everyone else were rude and obnoxious and worst racist!!
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