flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
The airline somehow lost my reservation and I had to spend one hour at check-in in Venice and one hour and fifteen minutes at check-in in Frankfurt for them to sort it out. The plane was very old and did not have individual entertainment. That is fine, but no one was told in advance that this was the case. The food was dismal- one choice of pasta, bread + cheese, and potatoes. Only carbs. Very cheap and not worth the 900 dollars I paid. Will never fly with them again.
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