Food was good. Movie selection was nice. Crew were polite ad helpful.
Due to conflicts with American airlines i was unable to check in and select my seat. Therefore I was not able to sit with my fiancee. Made a very long flight very unpleasant.
British offers a variety of comforts such as abundant drink and food as well as entertainment to keep the long travels interesting.
On my way to Europe BA lost my custom made titanium crutches that cost over $750. They were moved without my consent to the holding of the plane, with checked baggage. The crutches were not tagged when moved without my permission and are now lost with very little chance of finding them. In the three weeks since they have only replied to one of my emails to say they will not provide compensation even to replace the crutches. It disheartens me they have a lack of care and urgency for equipment that is so vital for daily mobility in people's lives.
Lufthansa dropped the ball again when it came to supporting/helping someone who is unable to walk. They sent my mobility device through to the next plane. They then sent someone after 20 minutes of me waiting on plane for it, to tell me it was sent through and a wheelchair wasn't available (I'm no weight bearing at all). Person informed me I would have to walk until they could find one? Yeah, the 5'2" person offered a hand but when I'm 5'11" and can't weight bear- I cannot use someone else's assistance. I had to hop from the plane door, all the way up the jet way, past the ticket counters- to the chairs. I've never been so embarrassed as an entire boarding plane watched. No one on the plane even offered assistance in helping me off- they greeted other crew and I just wandered off. After I was seated, I waited why the woman went and found a wheelchair. Why in the world couldn't they have done this beforehand? Forcing me to hop was a major risk. Lufthansa knew my issues and said my account was notated after the first incident.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
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