Food was good. Movie selection was nice. Crew were polite ad helpful.
Due to conflicts with American airlines i was unable to check in and select my seat. Therefore I was not able to sit with my fiancee. Made a very long flight very unpleasant.
British offers a variety of comforts such as abundant drink and food as well as entertainment to keep the long travels interesting.
On my way to Europe BA lost my custom made titanium crutches that cost over $750. They were moved without my consent to the holding of the plane, with checked baggage. The crutches were not tagged when moved without my permission and are now lost with very little chance of finding them. In the three weeks since they have only replied to one of my emails to say they will not provide compensation even to replace the crutches. It disheartens me they have a lack of care and urgency for equipment that is so vital for daily mobility in people's lives.
Was operated by American. They had my special meal organized properly, boarding was efficient, enough legroom in coach, nothing out of the ordinary.
All the shopping, eating, and entertainment in the terminal was before security, so once I was through passport and ticket control and metal detector screening, there was a single deli as my only food option. There was a second ticket control before the boarding area, and to go to the bathroom or to the deli, I had to queue in a line and show my ticket again.
Lufthansa dropped the ball again when it came to supporting/helping someone who is unable to walk. They sent my mobility device through to the next plane. They then sent someone after 20 minutes of me waiting on plane for it, to tell me it was sent through and a wheelchair wasn't available (I'm no weight bearing at all). Person informed me I would have to walk until they could find one? Yeah, the 5'2" person offered a hand but when I'm 5'11" and can't weight bear- I cannot use someone else's assistance. I had to hop from the plane door, all the way up the jet way, past the ticket counters- to the chairs. I've never been so embarrassed as an entire boarding plane watched. No one on the plane even offered assistance in helping me off- they greeted other crew and I just wandered off. After I was seated, I waited why the woman went and found a wheelchair. Why in the world couldn't they have done this beforehand? Forcing me to hop was a major risk. Lufthansa knew my issues and said my account was notated after the first incident.
We were worried that our luggage would not make it to our final destination just as it had not arrived on-time at the beginning of our trip from Phila. We were enraged that after printing out our boarding tickets for our 12/21/15, 5:50pm Luthansa Flight to Frankfurt, Germany, that the flight was cancelled the next morning. We were rebooked on American Airlines through Paris, which could not guarantee us a seat on AirFrance to our final destination, Venice, Italy. Next, our baggage did not arrive when we got to Venice and after filling out the claim form for lost luggage and following the directions for following up, Air France never called, sent a text or emailed us when the baggage arrived the next day. Returning from Venice to Frankfurt on 1/1/16, and then on to Philadelphia was a crowded flight, with a wailing baby for much of the trip. We were apprehensive, once again worrying that our baggage would not be on the plane and at the airport in Phila., when we arrived. Though we enjoyed ourselves visiting relatives in Vicenza, Lufthansa made our journey tense, and wrought with anxiety.
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British Airways
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Lufthansa