I love southwest. I can not wait until all the planes convert to the upgraded planes. I love the charging option and the newer seats. Thank you from a very loyal Southwest customer.
Friendly crew. Snacks were carb-heavy. Flight was quite delaye
Great job Southwest! My family doesn't fly often but we felt safe the whole time.
Great flight but super high price. Glad it was a business trip and not personal
We got exit row seats both flights. Everything was running on time
Service was great, boarding and exiting went smoothly, and the flight was very pleasant.
I always know what to expect with Southwest - friendly crew, on time departure, app that works great! I appreciate having free baggage, and the in-flight entertainment passes the time.
The crew and flight went well. My issue was internal communications. I had a connecting flight that initially was changed to a later time since first flight was delayed, then they changed back to original time because “the captain thought hed make it”. Upon arrival at connecting airport, the flight attendant assured that the connecting flight was still there and I should run to the gate after deplaning…well that was inaccurate. The plane had departed and gate was empty. I was stuck at airport 4 hours hungry and irritated and also had to again cancel my transportation plans at destination. After informing the help desk I was given a dry oh well and a measly $15 food voucher that barely could afford anything at that airport.
There were over 40 people in the “preboard” group. It’s not fair for southwest to charge for an upgraded boarding fee (a1-a15) and then let over 40 people board before.
They could have served us 🍺 drinks, said there was turbulence, I must have been on a different plain flight felt pretty smooth to me. ✈️
My ticket was mistakenly not ticketed properly and I had to buy another ticket and you haven't reimburse me yet.
A refund because I never got on any you guys never canceled it in the first place
No negatives. Crew was great, flight was on time and there were no crazy passengers. 🤩
No headphones provided. No gf food. Only 1 beverage cart run sAN to HNL. Rarely saw crew members
Everything was excellent. It always is with Alaska Airlines. Thank you. 😊
Flight was on time. Crew was helping & seat were comfortable.
The flight was good, but your car partner, Wisecars, was worse thane awful. They didn't have an agent nor had they inform me which car rental they were supposed to have issued a voucher.
My flight was delayed. But it was during holidays so you kind of expect things like that to happen. I am not a frequently flyer so I am OK with that. But none the less, once the flight started, it seemed to me like it went fast. 😊
I appreciated that the two flights were on-time, smooth, and stress free.
Cheerful crew, arrived early, but did have to wait for a gate because of that. But it was a pleasant flight.
Gate agent and flight attendants were efficient, but more stern than warm.
Great quik boarding, friendly gate agent and crew. Let early
The wifi was barely operable. just enough to charge me, not enough to be useful. I wasted 2 hours of time I could have been working. So now, I' have two hours of work this weekend to catch up on thanks to Delta's crappy technology. Plus I'm out the money!
It’s a 3 hour flight with no entertainment and no WiFi due to Delta using old planes on this route and food is cold. Today we were told no potable water on the flight to even make coffee or tea. Ridiculous service in this direct route for business travelers and non business travelers
Audio Visual Equipment lacking content and features. No connection ability for noise cancellation pods
Delta is getting worst by the minute. Where this was at one point my only go to airline, it has become like a budget airline
Long story short, it was one of the better flight experiences I've had in some time when compared with other airlines.
Smaller plane for a longer flight than my first one. Doesn’t make sense.
Another late night flight and MORE men belligerently drinking and yelling. I had to move from first to economy because they were so obnoxious and disruptive. Crazy to go from a cozy chair to cardboard when you were supposed to be in first. Delta allows was too much drinking which leads to belligerent behavior.
Good breakfast granola bar good crew seamless flight and baggage transfer we’ll done!
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
No screens or meal options. Freezing cold. Dirty seats. Left late.
Boarding was again a "free for all". We were boarding group 4, and almost the entire plane was able to board before us. It's a shame that someone who follows the rules, gets the short end of the stick. Not fair.
My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .
Complimentary light meal would be appreciated. But great flight crew service on all legs
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
It was fine. Everything ran on time, crew was great.
Flight was comfortable- just had to endure a 1 hr delay because of some maintenance issue. Happy that American Airlines does these final checks but just wish they would conduct this maintenance before the flights.
The crew was dis respectful even in business class. I will not recommend AA to anyone and will also fly only when there is no choice
Totally uninformed of the situation. Not yet sure about compensation. Highly disappointed.
Multiple delays and made us miss the connecting flight and lost our bags
Little communication with passengers after sitting over 1 hour for a maintenance issue Then we had to deplane- no crew communication Poor gate information after deplaned WiFi would not connect AT ALL
Plane had mechanical issues. We had to de plane and board a different plane and were an hour late
More space for economy, and the bathroom size is only for people with size XS
We enjoy the professionalism and cleanliness of the staff and aircraft. We are grateful to the experiences pilots and flight crew
Flight attendant made the flight very enjoyable. He was courteous and gave great care to the passengers
We experienced an involuntary change of schedule. Had 1st class tickets from Fresno to Bonaire, put us in coach from Miami to Bonaire a few days later - terrible flight, try to get a refreshment , water or a meal and air. We will never be subject to that again. I'd rather fly another airline that honors 1st class. Adding insult to injury AA reimbursed my wife's ticket $106.66 for the change in seating, me nothing. Haven't heard back from Customer Service, don't expect to - it's only online, can't speak with a live person. So the difference between 1st class and coach for that portion of the flight is only $106.66? Really? I've flown Delta and United on the same route, will go back to one of them again.
