Pros: "So kind and friendly and helpful. I’m always impressed by Southwest!"
Cons: "Food for purchase"
Cons: "Everything was fine."
Cons: "Wifi went out in the middle of a movie in the middle of the flight. Bored and frustrated!!!"
Pros: "We had a great flight"
Pros: "the crew was fine"
Pros: "Crew was entertaining and great."
Cons: "WN had no control over the wind delays so discounting that it was a fine flight. Where they fell short was the lack of sympathy from the first customer service agent working C concourse where this flight came in at. She had no experience dealing with people asking for for help. Her response basically was it it way at it is deal with it. No offer of anything unlike Michelle work gate B10. She was very helpful and offered to buy me on standby for an earlier flight"
Pros: "Announcements were very entertaining. Crew was amazing and friendly."
Pros: "Flight attendants were welcoming and VERY accommodating. They were super nice and made me feel comfortable. I have a spinal injury (also a bigger person) and I got an extra seat to be more comfortable. They made sure the seat was available for me before I boarded. it Was a refreshing experience."
Cons: "It was wonderful. No complaints"
Cons: "More refreshment service"
Pros: "The crew was good."
Pros: "We were on a flight from HOU to PHX and we on the runway, when due to severe weather, the airport closed. We were there for a long time and the crew kept us updated, hydrated and told jokes to break the tension of an extremely bad situation that was out of our control."
Cons: "Nothing! They even sent us LUV vouchers the next morning (that more than reimbursed this single mom - me, for all the funds spent for the trip), to compensate for the bad experience that was COMPLETELY OUT OF THEIR CONTROL. Kudos, Southwest for going above and beyond the call of duty to win me over!"
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Pros: "Great crew and good overall flight"
Cons: "Better snacks but ok as is"
Pros: "The crew was amazing. The seats were a little tight but the experience overall was excellent."
Cons: "I did not have any problems so I honestly could not say what could have been better. Checking, boarding, everything was very organized and easy to get done."
Pros: "Great crew, comfortable flight"
Cons: "snacks are wimpy"
Pros: "Something other than pretzels would have been great"
Pros: "Always great customer service"
Pros: "Crew was really nice."
Cons: "I wish the landing wasnt that rough. Felt like I was at six flags."
Pros: "The crew was great."
Cons: "It was freezing!!!! All of the passengers were complaining."
Cons: "The were off on their passenger count and it took over 1 hour and multiple attempts to get it right with multiple stops and starts. Even the crew and pilots were flabbergasted. Completely unacceptable."
Pros: "Flight on time, drinks & snacks; arrival on time"
Cons: "More options on snacks"
Pros: "Friendly staff"
Cons: "More leg room, wider seats, and being on time, not one hour late for take off."
Cons: "If the airline would have been on time."
Cons: "Brand new plane, more legroom, empty seat next to me, on time, what could be better?"
Cons: "After spending $80 to upgrade our position in the boarding process, we were dismayed to learn that there were more than 20 so-called pre-boards, some of which had come from an earlier flight. I have complained to Southwest and will demand a refund, and I have also contacted the credit card company"
Cons: "I would like the plane to fly faster please."
Pros: "Great crew."
Cons: "More comfortable seating. Shoulder room & Leg room"
Cons: "Not been an hour late"
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "Boarded quick!"
Cons: "It was all good!"
Pros: "The ability to sit next to my person."
Cons: "Soccer team of over 20 kids who were allowed to act their age. Also, your pretzel bags are hard to open. Southwest flight attendants were awesome."
Pros: "Boarding was easy and efficient. Captain was communicative and flight attendants good."
Cons: "2 hour delay due to mechanical problems. We were on the plane for 4 hours total for a 2-hour flight."
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "The crew was very friendly."
Cons: "In general ok"
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "The ice water."
Cons: "Babies crying, about five kids at the same time. Only a tiny bag of peanuts as snacks. Seats where totally uncomfortable, everyone that passed was hitting my arm. And a big guy on the other side, I felt like a ham in a sandwich."
Pros: "Delayed flight, sitting on tarmac for 59 minutes and then at airport for another flight for 3 hrs"
Pros: "A lot to like about Southwest! First, seat assignment and the how they line you up to get on the flight. Also, open seating when you step on the plane. Flight attendants are friendly, as well as most Southwest staff."
Cons: "Not much I can think of."
Pros: "Delayed 2.5 hrs Then the crew decided to punish the passengers and didn’t even give us water. No service. Not even the shitty peanut packs with the 5 peanuts in it."
Cons: "Delayed 2.5 hrs Then the crew decided to punish the passengers and didn’t even give us water. No service. Not even the shitty peanut packs with the 5 peanuts in it."
Pros: "Love the way SW does things, and the flight was relaxing in a way other low-cost carriers have never provided for me."
Cons: "Nothing was bad, I just didn’t use the “entertainment”"
Pros: "I like the "paperless" procedure and early check in through the app. The flight attendants are always cheerful."
Cons: "I used to not like the boarding process, but now that I'm used to it I enjoy it."
Pros: "Friendly flight attendants"
Cons: "Hard to connect to the internet"
Pros: "Friendly and efficient staff, Smooth flight."
Pros: "Great staff, good price, good airline."
Cons: "Nothing at this time"
Pros: "Service is alway the best."
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew."
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Pros: "On time"
Cons: "No complaints"
Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Cons: "No option to watch movies"
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Pros: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Cons: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Cons: "A Boeing 757 should not be used for a 6+ hour flight"
Pros: "Smooth flight"
Cons: "No drink/snack service because of shorter flight times."
Pros: "The crew was great, very accommodating food selection was nice."
Cons: "The cabin temperature was extremely warm"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Cons: "Leg room was lacking."
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "The flight was actually ahead of time!"
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Cons: "Not much food offered on a long flight."
Cons: "Paid extra for a seat that didn't have any extra leg room. The entertainment system was broken for the whole plane during the first 2 hours."
Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Pros: "The ticket agents and other airport personnel were tremendously understanding and helpful! As a matter of fact, a few said this happens more often than it should, which is sad and shocking! Had it not been for their help this would have been much worse!!!"
Cons: "Our original flight included a connection that overlapped and needed to be changed. I brought this to the attention of Kayak/Aeromexico and the flight appeared to changed for our entire party of six. When we arrived to depart from Akron-Canton there were MAJOR issues with Delta acknowledging the change on their end. We waited at check-in for an hour and half before this was resolved. This also happened when we left Cancun and almost missed our flight. Our daughter also had to put on stand-by in Atlanta due to this fiasco. We spent another two hours working with Delta customer service trying to get her a seat on our flight back to Akron-Canton. Had we not been to Cancun airport extra early AND had our flight delayed in Atlanta we would have missed both flights. This was without a doubt the worse experience we have ever had!! It should have been caught and resolved before I ever had to get involved. I am very disappointed and unhappy with the service offered for the tickets we purchased. This was extremely stressful for my wife and kids and tarnished our vacation. This was totally and completely avoidable!!! You can and should do better to service your customers!!"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Cons: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Cons: "1/12 hours late had to change out equipment"
Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "Nice flight and good staff and service"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."
Cons: "Flight was changed. Missed an important event"
Cons: "Every flight was 100% full. Inadequate overhead space. I felt I was being herded like cattle. It is NOT a pleasurable experience flying with Delta."
Pros: "The overall flight was good."
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Pros: "The agents in the air were a lot more understanding and at least apologized."
Cons: "I understand if we need to check bags because its full but when iy is not full but you demand I check it anyway all you are doing is adding travel time to my trip. Also we needed things in our bags that we otherwise would have had. Not the best customer service at the gate."
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Crew was great."
Cons: "Plane was terrible. Not paying Delta prices to fly in a Spirit plane"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Pros: "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Pros: "The flight attendants."
Cons: "Wi go didn't work and wasn't free."
Pros: "Very pleasant flight- on time and clean."
Cons: "Service was good but not particularly friendly or frequent."
Cons: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."
Pros: "The seat wasn’t very comfortable"
Pros: "Staff was friendly"
Cons: "It was crowded"
Cons: "Slightly wider seats"
Pros: "Greets you nicely, on time, caring staffs"
Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Seemed like a tiny bit more leg room, lots of good movie choices."
Cons: "Food was bleh."
Pros: "The flight attendants were extremely helpful and kind"
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Boarding went fine"
Cons: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Cons: "Had to buy another ticket"
Pros: "On time!!!"
Cons: "Small chairs."
Pros: "Price was reasonable"
Pros: "A 2 hr delay after boarding with precious little communication from the crew."
Pros: "Great flight overall"
Cons: "Dinner could have been more occidental"
Pros: "It was o k."
Cons: "No complain"
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Pros: "Great boarding, crew and seating space"
Cons: "Bathroom line for some reason was always long. Entertainment via wifi was just ok. Older movies only. New movies on the tiny screens that come down every 4 rows or so."
Pros: "Roomy seat"
Cons: "Lousy food"
Cons: "Not enough food to feed all passengers and the service was very slow."
Cons: "The breakfast, no hot meal just sugary food."
Pros: "I slept the entire duration."
Pros: "The crew was wonderful! Especially Glenda."
Cons: "The flight was delayed six hours."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Pros: "It got me home I was able to watch a movie They gave me the whole can of Coke Zero I got both the pretzels AND the cookies A321 aircraft, so power at every seat and good entertainment options"
Cons: "Ended up being in a row of three broad-shouldered men, so the "Preferred" seat I paid extra for was not very preferable I despise the practice of making some seats require additional $$$ - just so they can advertise lower fares. Flight was delayed, which is more common than I'd like They're stuffing planes fuller and fuller while offering fewer and fewer amenities at an ever-increasing price with multiple additional costs"
Pros: "Our flight was delayed by almost three hours due to weather in Chicago, the crew was very helpful and the pilot kept us informed about the updates that he was receiving."
Cons: "Was very stuffy and hot. Plane never cooled down."
Pros: "Great movie selection and beautiful plane!"
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Movie options"
Cons: "2 hour delay was inconvenient. Like why?"
Pros: "Business seats comfortable."
Cons: "Crew was friendly. Not always professional."
Pros: "The entertainment system. It was awesome. The crew was friendly."
Cons: "Nothing notable."
Cons: "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
Cons: "The boarding was seemed unintelligent. Why would a passenger in a window seat have to wait until the other middle and aisle passengers board. I got on the plane and had to wait for the other two passengers get up and step into the aisle so I could take my window seat. I was in group 7 and apparently they were in a lower number group that was allowed to board before me."
Pros: "Staff was fantastic."
Pros: "Plane was clean; staff professional; no issues."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "The flight delay 12hours, due to no reason"
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Great crew, comfortable plane"
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Professionalism and kindness"
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Cons: "Spotty Wi-Fi. Only on an American flight"
Cons: "Plane was delayed.. Rude customers"
Pros: "We did not crash. Eventually we got to our destination."
Cons: "All flights were awful. None were on time. I paid for economy plus aisle seat but was put in economy middle seat anyway. Asked for refund and was sent to 3 different people. The final person, a gate agent for my departing gate, Peggy Hunter, told me that she has 35 years experience and she knows everything about United Airlines’ processes. Told me the only way I might get a refund is to submit online but that paying extra for a seat upgrade doesn’t mean I will actually get one and that I should read the fine print on the ticket. Had previously spoken to another gate agent who had told me that I could ask for a refund at the departing gate. Wifi didn’t work. On one of three delayed flights had to beg for water to take my medicine. I will make extra efforts to avoid using this mediocre airline."
Pros: "Flight attendant where very nice and courteous"
Cons: "Entertainment took a while to upload or kept freezing on screen"
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Cons: "One hour on tarmac."
Cons: "I thought it was very misleading that my ticket that was emailed to me said "Austrian Airlines" so I got dropped off at the first terminal. But when I arrived, the attendant told me even though it says Austrian, that really Im flying with United. I had to walk 15 mins all the way to Terminal 7. This was a total let down. why was my actual airline not listed ?"
Cons: "Old plane, no service, TINY SEATS"
Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"
Cons: "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "The direct TV was free on this leg of my trip"
Cons: "I brought a small carry on backpack with my duffle bag and was told I couldn't my small bag on the carry on, had to manage to stuff it in my duffle bag, when I get to check in ladies with purses bigger than my small bag were on board. Besides this unpleasant 15 min of worry everything was great."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Pros: "Sadly, I am unable to find anything positive to say, aside from one customer service agent at LAX of the 7 I dealt with"
Cons: "The lack of accountability. Rude staff. The TSA was even more welcoming. Any time I had a question, I was pawned off to another agent, who would ignore me. I had to walk back and forth from gate to gate and was charged $310 for luggage."
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Cons: "Rudeness of flight attendant Departure time changes Gate changes"
Pros: "Crew was very nice. Had a sick passenger on board and the flight attendant was outstanding with her and made sure she was ok every 20 mins. Do not remember her name but she was excellent in caring for the sick passenger."
Cons: "Having a delayed flight which made my brother and I miss our connecting flight in Houston which got us home 4 hours later than we were suppose to be."
Pros: "Overall the flight process was fine."
Cons: "Kayak is not transparent enough about highlighting which flights are low cost flights during purchasing. I thought I was purchasing a regular fare where I could bring a normal carry-on onto the flight, but this was a low cost flight and I had to check my bag. This information was not disclosed until after payment, and I believe this is dishonest on the part of Kayak. Kayak needs to be much more upfront about the details of the flights so that we passengers can select flights according to their needs. I felt deceived by the fare and would have purchased a different flight if I would have known ahead of time."
Cons: "Flight was delayed. Then they told us they might turn us around and take us back. It was anxiety provoking."
Pros: "I received a meal voucher for a five hour delayed flight which was extremely helpful."
Cons: "Flight was delayed five hours. I was with an infant so it was a bit challenging. We did also have to switch gates four time. I completely understand it was not the crews fault as they did handle it very well."
Pros: "Once airborne it was like any other flight."
Cons: "The absolute waste of my time and seemingly not caring about that fact."
Pros: "this was my first time flying alone and everything went smoothly"
Cons: "They (united airlines) put my wife's luggage in the wrong flight and we are still waiting for it to arrive. It's already been 8 hrs since we landed and every time we call them, they're telling us it's scanned in a different city. Now she is without clothes and her necessities."
Pros: "There was a nice selection of entertainment"
Cons: "The plane was not comfortable at all for an International flight. United should invest in bigger planes for flights over 6 hours. I could hardly sleep since the seats were so uncomfortable. Further, I was unable to get up and move around as much as I had on other international flights. There was no room on this plane to walk around and stretch. The food was mediocre. Quantas, Air China and Japan Airlines have much better meals."
Pros: "Will never use united."
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Cons: "It was a good trip. I liked it a lot"
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Everything was fine"
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Cons: "They overbooked my flight and almost didn't let me on the plane even though I bought my ticket months ago! The only reason I got on is because some people didn't show up."
Pros: "Price was great and flight crew was nice."
Cons: "How rude the women airline attendants are /the extreme lack of leg room"
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Pros: "The boarding was ok"
Cons: "The entertainment was terrible you couldn't watch anything but direct tv commercials no wifi or anything they ask you to perches it but aren't we paying enough atleast to have a single movie or tv show but no we get commercials the whole flight"
Cons: "Rows 20 to the back of the plane didn't get a beverage. Slow moving attendant. I was thirsty."
Pros: "Getting there."
Cons: "flight crew could give a sh!t. Had to connect and came in late, made no assistance to get connecting passengers off first. Tv option sucks. Have to pay to watch anything. Couldn't even watch plane progress. Pay for that too. Only thing on is a cooking show. And yes you have to pay for food. Interesting. Food is decent though. That was a plus. All but one of the crew seemed pissed about being there. I know passengers suck. At least the guy that looked like Tim meadows from snl was nice. A 5 hour flight and they plane has no wifi (I get it) but also no charging ports??? Just gives the feeling of being held hostage for 5 hours and the only savior is your Visa. I'd hate to see how parents with kids handle it."
Pros: "Very good"
Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"
Pros: "Crew was very nice"
Cons: "Never left been waiting since 6 am for an alternate flight with no luck being charged for carry-on n I have no money not even to eat and I gotta be here til 6 pm"
Pros: "That it took me home!"
Cons: "Been on time"
Pros: "Seat was very uncomfortable"
Cons: "No entertainment"
Cons: "Not have a delayed flight."
Pros: "Non stop"
Cons: "Seats suck"
Pros: "Early, friendly staff"
Cons: "No WiFi"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Cons: "Due to all the delays on my first flight I just decided To re-book a different flight back I will never fly with this company again terrible the only reason they get a star because I can’t give them nine terrible"
Cons: "Late. Late.Late Staff seemed rude"
Cons: "Cabin pressure was terrible."
Pros: "So you got me from point A to point B."
Cons: "Uncomfortable seats. Overpriced fees for carry on luggage."
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."
Cons: "Nothing, the whole trip booked through Kayak on Kiwi was a disaster."
Pros: "The crew kept a very positive attitude. I only caught one members name, Maddison, and she and everyone else were very professional"
Cons: "I understand the need for the emergency landing, and an happy that passenger is still alive. But the almost / hours we spent sitting on the runway in Little Rock for the limited amount of medical supplies, that could of been replenished in Dallas was a waste of every passenger on that flights time"
Cons: "No consideration for customers"
Cons: "The seats do not recline & they are very small so it was hard to be comfortable. My daughter found it hard to rest. The extra bag fees were a surprise and the fact that we landed an hour late because there was bad weather but we weren't told that we would be late until we were about to land and by then our ride had been waiting an hour and there was no way to notify them. I will not fly Frontier again unless I absolutely have to."
Cons: "I had pre checked in but when I got to the gate (on time for the flight but late in the boarding process) they didn't make an announcement for last calls or for any checked in passengers so I missed my flight. They were changing over the signs for the next flight, so it still read my destination, but the time was an hour later so I thought it had been delayed."
Pros: "2.5 hours is long enough to get thirsty, a cup of water would have been nice."
Cons: "The small seats and no leg room"
Cons: "I do not feel I willl fly Frontier again. The crew was nice and flight fine. However, the way you nickel time your passengers is beyond awful. How unfriendly can you be!"
Pros: "the flight attendants were very attentive"
Pros: "I like that the seats are thinner without a lot of padding. It gives more leg room. I like that my knees aren't hitting that seat in front of me. That crew was very nice."
Cons: "I don't like having to pay extra for my luggage. One bag should always be free and extra bags should be paid for. Paying for water is bad too. Water is cheap. People would buy a snack if they get free water. The fold down tray is also too small."
Pros: "The no-frills (cheap) pricing."
Cons: "We had about a 3 hour delay with no explanation. The tickets told us to be there for boarding at the normal time though, so we were essentially threatened with missing the flight and had to hang out in the airport for several hours. The seats don't lie back at all, and the airline is very basic. Then again, you get what you pay for and we were expecting that."
Pros: "Comfortable and spacious seating"
Cons: "Flight was significantly delayed. Charge for basic beverages."
Cons: "Again held up leaving by "paperwork""
Cons: "They lost my luggage and weren't even apologetic. Spent half of my trip trying to locate my luggage. Went from Denver to Dallas ....one hour and twenty minute flight and my luggage was lost. Completely ruined my anniversary trip with my boyfriend."
Pros: "Low base price, clean plane, pay for what you use,"
Pros: "very efficient"
Cons: "seats wouldn't recline"
Pros: "Made the trip safe"
Cons: "Seats were uncomfortable."
Cons: "Delayed for 3+ hours"
Cons: "Ridiculous additional fees for seating on the plane as well a carry-ons."
Cons: "The ticket taker at my gate was very rude and did not give any information about my flight. Even one of the flight attendants was rude. Plus, my gate on my ticket was wrong so I almost missed my flight."
Cons: "I miss this flight.. Which was my returning flight home. Due to a flight coming to Cincinnati being cancelled thanks to mechanical issues and pilots working the maximun hours they are allowed. When asked about what frontier could offer the associate lied and stated they only had flights for Saturday ."
Cons: "I didn't know I had to pay for a carry-on bag upon arrival. That's an additional $45 I didn't know about. There was a 4 hour delay and no clear explanation as to why. There was never an agent at the desk when people tried to ask. Our gate changed 3 times. Overall an awful experience and I will never be flying Frontier again."
Cons: "There was a delay of over an hour and half. Boarding process was pretty terrible."
Pros: "My bags was lost didn't even offer any thing to compensate me for the risk inconvenience that I had to spend 100.00 I already paid for my baggage can I get a refund too"
Pros: "The flight was a different experience than most of the other airlines that I have dealt with. I liked Carl the coyote as the plane's mascot and the flight attendants were kind."
Pros: "In every way"
Cons: "A to Z"
Pros: "One of the attendants was courteous and entertaining. She made the trip that much more enjoyable."
Cons: "Price of drinks and snacks. I was disinclined to order anything, and kept to myself."
Pros: "First time flying with Frontier. No complaints other than having to pay for my carry on luggage. But when I only spent $80 (taxes and fees included) to fly from Dallas to Denver, I'm still happy."
Pros: "Delivery of promised services"
Cons: "Things out of anyone's control ie security"
Cons: "I bought my ticket online for $41. I went through two long lines to get my boarding pass. At the end of the second line I was refused a pass because it was 25 minutes until flight time. I was told I had to be rebooked on another flight to the tune of $99 plus $30 baggage fee. Since I had no other choice I rebooked for a flight NINE hours later. After all this I was sent to TWO different WRONG gates nearly missing that flight. At least I got an apology for that. The wrong gate fiasco was because Frontier shares gates with Jet Blue and Spirit. I could not hear the gate change announcements because I am hearing impaired. A lovely way to spend a day in Denver!"
Pros: "crew was fantastic"
Cons: "seats do not recline, and very narrow."
Pros: "price is excellent"
Cons: "changed gates 3 times and flight delayed due to maintenance issues"
Cons: "No complementary drinks. Short fold down tables."