Find Deals on Flights from Geneva Geneve-Cointrin to London (GVA - LON)

Nothing

The seats were very uncomfortable, I am a skinny men I could tuch the passenger next to me and it was very bad you know I understand they have to make a profit but is not about money at all time what happened to customer service I felt I was a stack of Sardines very bad I would not fly Whit this airline again . Shaun Boudaghian

To be told last minute I can not fly and have to be put on a waiting list by the check-in lady mrs A in the situation when we had a technical error with my online check-in (my husband was successfully checked in but not me) and sent to the gate to hope for a last minute cancellation. One of the lady mrs B at the gate didnt communicate properly with her colleague mrs C standing next to her (who told my husband to wait on the side before validating his boarding until i could get a seat) and 'gave' my husband seat away to another waiting passenger (even though it was written on my ticket I was the first on the waiting list) even though we were trying to anticipate the situation but she only replied 'one minute please' without listening and resulting in giving away my husband ticket afterall! lack of professionalism, internal commnication between personel and overall obvious messy organization with disrespect to passengers. without saying that the whole waiting time, i had to sit on the ground and had nowhere to seat properly while 7 months pregnant. Will never fly easyjet ever again.

The price was decent compared to competitors

The whole experience was an unorganized chaotic mess. At this point in our trip we had gone through a flight check in process 4 times. This was by far the worst of all. We were sent from on line to the next to pay for baggage and then given the wrong information to get a tax refund. We had arrived with plenty of time before our flight to Dubrovnik but ended up sprinting to our gate a few minutes before the flight was set to take off because of the amount of time it took to get through checking our bags. We had already checked in online prior so it didn't make sense why the process took so long and why we had to wait in three different lines to pay for our bags. It's ridiculous how our bags cost half the price of the flight. It was a complete marketing scam and I will never fly monarch again.

Friendly staff, clean facilities, quick process

Nothing

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

First 45 minute delay because the plane arrived late. Then another half hour or more delay because of passengers being rowdy. It was an endless reshuffle of luggage in the compartments.

4 hour delay

Nice big plane very nice polite staff

No entertainment

I need a refund as soon as possible I have no reply from anyone

They held people accountable for their carry on.

Very noisy group of passengers made it hard to hear any on board announcements. I realize this wasn't any fault of the airline.

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

None

Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again

Great staff. Super friendly. Nice website. Clear and easy policies to follow. No problems with them. They also offer second chance upgrade offers via email if you purchase the tickets directly from them.

The armrest in coach doesn't go all the way to 90 degrees if the other person isn't in the chair next to you.

Excellent flight attendants.

The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin.

Ok food and ok entertainment

Plane was very hot and there were no air conditioner valves so we had to sit in a hot plane for thirty minutes. Seats didn't recline at all so sleep was out of the question. Just a very miserable flight overall.

I like that this plane had more leg room then other airlines.