Nice seats, comfortable.
Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here.
KLM crews look unhappy with their work. Everything they do is a favor not duty.
787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
They have one line of executive class after the kitchen and toilet, is very noisy.
Profiling certain customers
SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.
The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra
The plane looked old and dirty
Nothing about check-in and boarding.
Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.
Easy boarding on time nice crew
New York John F Kennedy Intl (JFK) United States
|Flights Arrive in||New York John F Kennedy Intl|
|Flights Depart from||Genoa Cristoforo Colombo|
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