I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Good food and entertainment. Poor choices for drinks. Sitting for 12 hours on the row by the restrooms, which do not recline, was a torture
premium economy is expensive but worth it for the comfort and food on a long flight
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
UA594 was delayed multiple times. I ended up getting picked up so I can make it in time for work 6AM on Monday, 7/6/2026
Horrific. They missed my connecting flight to San Diego. I didn’t get there until Monday at 9am when I had a mandatory court settlement conference scheduled at 6am since we had parties on the east coast. This caused many issues. All because United apparently forgot to hold the doors open until my flight landed that only had a 10 minute delay. This was the last flight to Southern California. So I couldn’t even rent a car to finish the trip. United cannot be trusted when traveling on specific days and times since weather didn’t have anything to do with the delays.
Was a pain having to leave the plane and reboard but glad the plane was fixed
Connecting flights were poor,especially in Naples.our Lufthansa air bus was a joke.way too small for that long of a flight.no room at all.couldn’t even get out of the seats to move around or go to the bathrooms.we thought we were getting an actual air bus,double decker.i will never fly that long in a plane like that again.kind of misleading to call it an air bus.we actually had more room on our buses that we used.
For a 22 minute flight all you expect is for it to be safe and comfortable
Lost connnection had to stayON in Chicago Was a mess
Booked economy through United - air canada treated it as standby and was almost refused boarding.
Such a comfortable flight! Food was yummy and staff was very friendly! Will absolutely fly Lufthansa again.
The flight from FRA to SFO was uncomfortable. The crew allowed people to change seats after boarding finished, but then made some people move back to their seats but not others, which resulted in my wife and I having to sit in two middle seats for an 11 hour flight. The entertainment system was not working well throughout the flight, and stopped working completely around hour 8.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
Good and they are leaving at time and arriving on time
The flight attendants were wonderful - one man put my carry on in the bin for me. Very attentive service. Loved the blanket and pillow waiting for me in economy. Food was excellent which is a surprise given the reputation of any airline food. Wine was fine with the meals. Delighted with the new movies - flight went by very quickly. I would definitely fly Lufthansa again.
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Patrick and the whole crew were amazing! Hope to have this team for all my European trips.
Smooth flight with enough time for connection. Ran out of meal options. In-flight and gate staff were friendly and helpful. Good service overall.
The food was straight up bad not gonna lie, seats are uncomfortable so I had to re-adjust my self most of the time, delayed our arrival time by alot.
Wasn’t overbooked, so it was nice having an empty seat next to me. Appreciated the on time flight. Food was really bad though. Received stale vegetarian sandwich with just a slice of cheese and shredded carrots on it. Very strange and not tasty. I didn’t order a vegetarian meal either way of my trip but received all vegetarian meals because they said that’s all they have available.
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
We never made this flight due to the flight from Barcelona being delayed, which I have reviewed in a separate review. But I can tell you that the Delta Airlines flight that did get us home, I am extremely happy with them and their crew. The only one person that I would praise within the entire part of BA is the girl I spoke to in the call center in India. Who completely understood, was dedicated to a resolution and was a complete realist in the situation. Unlike some of the people who don’t care about the human element and stick you on a flight whenever. She got us home.
You're asking 2 different questions. The flight from Los Angeles to London (and from London to Faro) was on British Airways. Those flights were awful. The app didn't provide detailed information, the WiFi that I paid for didn't work, the form I had to fill out to re-enter the UK was not communicated clearly so I nearly missed my flight. British Airways is significantly behind every other airline I've traveled in every way. American Airlines flight form London to Los Angeles was great. In the future, I will avoid flying British Airways when I can.
Our section of the aircraft in premium economy was very cold. We asked the attendants twice to raise the heat but it never happened. Even with the blanket it was chilly for 10 1/2 hours
Waited until boarding started before saying there was no overhead luggage space on the plane.
Incredible. The upgrade to Business was a phenomenal way to end my trip, beyond grateful for the generosity and hospitality.
All service prior to the flight was terrible: online check-in not working, no customer service tel,, multiple airport scanners not working, A huge mess.
Service of the crews were great. Food on flight was very greasy, and salty.
Terrible, broken window and the blinded didn ’t shut during the entire flight. Nobody could sleep
Horrible. Crew is not helpful. Lounge is sub standard and overcrowded. Getting to your plane is underwhelming “via a bus”. Worst experience I have had.
