I bought these tickets through Kayak, which then directed me to priceline. I had no idea during booking that this airline charges an exorbitant fee for every single courtesy. To carry on a bag is minimum $55 and maximum $100. To check a bag is $50. Please tell me, who flies internationally from Guatemala to Boston WITH NO BAGS?! Additionally, soft drinks, which should be complementary are priced at $3. Their motto is don't pay hidden fees for things you don't use, but tell me, who doesn't want a drink on a 2.5 hour flight? The seats were the skinniest, thinnest, most uncomfortable seats I have ever had the displeasure in sitting in and there were advertisements on the overhead compartments, as if I were riding on the NYC subway. Although when I purchased the seats I selected to have my husband and myself sit next to each other, during check in, they tried to charge an additional $10 to rearrange our incorrectly-ticketed seats, so we could sit together as I had originally hoped. We then had the worst layover experience I've had to date, and I've traveled extensively domestically and to 14 countries, some multiple times. We had a 40-minute layover in Myrtle Beach, where 130 people remained on the plane to continue on to Boston. However, nearly all those passengers had different tickets for the second flight and although we did not deplane, we were expected to move ourselves and our baggage to our secondarily assigned seats. For some reason, for our flight to Boston, my husband and I were separated. I would never have voluntarily chosen to be separated from my husband, and I have no idea how we had seats next to each other for our two previous flights, but then were asked to separate for our third 2-hour flight. How is it possible with modern-day computer technology that we could not just remain in our same seats, when we were remaining on the same plane?
This was the worst travel experience I have ever had the displeasure of enduring and I will NEVER give my money to this airline again. This airline is a complete scam with all of its hidden costs, lack of customer service and completely inhumane treatment of its passengers. I strongly warn everyone to stay far away from Spirit Airlines.
We had boarded the plane, but sat for a couple hours waiting for a radio repair. When it couldn't be fixed, we de-boarded the plane and waited to work with airline staff on new arrangements. I liked how patient and calm the staff was. It really made a big difference, especially when so many people were upset and frustrated. I did not see any of the staff become upset with anyone, not once. It was impressive. And I very much appreciated the arrangements they'd made for me as a single traveler and on my way home after several months of travel. I needed my space and they were so great to work with me. GREATLY appreciated.
The length of time to make arrangements was surprising. We waited around in the airport for about 8 hours before new flights had been booked, and hotel, shuttle, and food vouchers were arranged. I understood that this takes some time with that many people. If there's any way to cut down on that wait time in the future, I know many would appreciate it.
I was also wondering if the baggage fee that was charged by the new flight with United could be covered by Spirit since I had already paid the fee with Spirit...?
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