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Good, our flight was delayed but that was totally out of their control due to weather and a presidential visit.

When we boarded we were treated with care and it never stopped. Got towels before breakfast and after snacks was a lovely touch!

Price was crazy watch it if you Chan he your flight

The price. Omg $1100. Was crazy and it was not clear on the website.

Staff and aircraft were good. However, weather in Houston lee to a ground stop. We were looking at circling behind three other planes until the stop was lifted. Pilot said we didn’t have enough fuel for that. So we flew on to New Orleans as the closest port with immigration and customs staff. Landed there and sat in the plane for two hours plus while staff was sorted. Turned away by ICE. Waited for pilots to be switched out, but after they were approved by ICE. Then had to wait to get a runway because so many planes were ahead of us. Finally took off and flew back to Houston. We all missed our connecting flights because it took too long. Hotel voucher from United was only a link to booking site. Total BS. Finally got a flight out the next day after a night without sleep because all the Houston hotels were booked by rodeo and spring break crowds.

The food is terrible. The same pasta or chicken with bad taste and presentation

Wonderful and fast TSA checkpoint. The line was fast and our gate was close by

Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC

Did not even get on board. Was told I needed an esta agreement. Was not aware of this when I booked the fare and not told about them

737 Max was leaking water into the cabin through the windows. Overhead bins opened on landing. Bad bad plane.

Legroom was decent, but the seat comfort was horrible; I believe the seat cushions have lost their cushion. I was uncomfortable and had back pain throughout the nearly five-hour flight. WiFi did not work despite my attempts to get it up and running. This was very frustrating as passengers all around me were streaming football games, movies, and accessing email and text messages. One flight attendant suggested it was my seat, but that makes no sense, given WiFi doesn't work that way. On another note, I rarely have a good experience with aainflight.com.

The crew was very kind, but no in-flight entertainment monitors and a 2 hour and 30 minute delay was extremely frustrating.

Checked bag was severely damaged. Whole corner was riped off including 1 of 4 wheels gone. Insulation exposed. This made it not possible to fly with on my next-day American Airlines flight.

The flight was fine. This survey is not. There is no option for N/A so items which don’t apply to my experience still must be rated. In those instances I give a “3” rating which ultimately skews the results.

No food offered, just chips. Crew was no nice. I had to Stand up and ask for a drink. Even for a midnight flight I have had better experiences from another airlines.

First world problems, but still… We were seated in first class and asked for a cocktail on a very short, 50 minute flight. After our drink order was taken, a half hour went by, and we noticed that every other person in the small plane had been served except for us. We got up to ask about it, the drinks finally came, then were taken away three minutes later since the flight was so short. Really strange situation, on the other hand, we were in Utah.

rushed onto the plane by inpatient staff just to sit on the taxiway just want to add, the flight out of Philadelphia and into Fort Worth Texas was terrible. canceled twice because of non-existent weather, and delayed.

A thousand choices for movies and nothing to watch. I avoid 'R' rated shows and others with violence and sexual content, which results in a handful of flicks to view and I have them already.

Smoothe flight. Pilot and crew did a great job. Uncomfortable seat in this jet, felt worn out

El equipo de asistencia en la llegada a USA, muy malo, abusivos no tienen educación, más los que lo reciben al pasajero a su llegada.