Cons: "Too many delays and small seats. But, round trip to Vegas from Salt Lake for 28 bucks total, I can handle a little inconvenience and discomfort."
Pros: "I didn't like anything about this flight except the gate agent was trying to be friendly. Everything else was horrible. We were 7 hors late leaving, and I wasn't given enough of a food voucher to even buy a salad at a fast food restaurant."
Cons: "A few more dollars for a meal voucher since we were 7 hours delayed."
Cons: "The seats are very uncomfortable for a long flight."
Pros: "The seat was a true misery."
Cons: "The airline, perhaps due mostly to the weather, repeatedly delayed and then cancelled my two flights. Even the next-day substitute flights were delayed. I was supposed to get to my destination at midnight, but I actually arrived one day and two hours later--at two in the morning. Got home at 4 am"
Pros: "We arrived slightly earlier than expected"
Cons: "Nickeling and diming sucks, stop selling credit cards, the boarding process was disorganized and chaotic"
Pros: "I have very long legs and broad shoulders and usually hate flying economy due to the lack of room. Because my short flight was only about an hour, I decided I could deal with the cramped space. I was excited to find out that the leg room on my flight was excellent and the shoulder room was good as well! What I was dreading, became very nice! Thanks for not cutting back on comfort!"
Cons: "I didn't like having to pay for refreshments or water. It would have been nice if the seat could have reclined as well. Otherwise, no complaints."
Pros: "Very friendly crew. Very affordable. Awesome customer service. Clean plane."
Cons: "Late flight"
Pros: "That y’all kept changing the times from 3pm to 8pm to 4am to 11:45pm"
Cons: "Y’all made me super late and missed an very important meeting ... you guys gave us an 15 dollar voucher like what good is that for 8 hrs of waiting ... believe me when I say after this trip I will not be using your company for anything ever again ... I can’t believe y’all"
Cons: "Frontier fraudulently bumped us off our connection at Dulles and rebooked us on a connection 4 hours later. On arriving at Denver we found that the Frontier flight that we were originally booked on was still on the ground and had been held back. Frontier gate agent Sonia for the SLC flight was extremely rude. Lodged a complaint with the manager Rema who was not helpful either. Had to go through Security and rechecking in of baggage all over again, not to mention the time that we were robbed of."
Cons: "Never got any notice that our flight was cancelled. Had to stay in the airport for a few hours. No customer service people were there. Tried to call frontier and couldn’t get a real person on the phone. Horrible. Wasted our day in the airport."
Pros: "Great flight from start to finish. Had boarding passes, so easy, Quick luggage checkin, easy boarding, and easy, Quick luggage retrieval at end of flight."
Cons: "All of the unexpected baggage fees ($40 for a carry on bag? Really?) and fees if you wanted to pick your seat. You even had to pay for snacks and drinks that are always complimentary! And I have never sat in more uncomfortable airplane seats (they didn't recline AT ALL). Plus could they have made a smaller seat tray? Frontier is a joke of an airline"
Pros: "The crew was great. Boarding was pretty easy, but I couldnt hear which zones were loading. The pilots got us in safe."
Cons: "My seat didn't recline. No free snacks/drinks. Very small seatback pockets. Very very small tray table. Not Frontier's fault, but the plane was bumpy and late due to weather."
Pros: "The searing as well the customer service. The schedule and time management of the flight was also very good"
Cons: "No free snacks but it's alright, no big deal"
Cons: "Carry on bags charge is rediculosly high."
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Cons: "no customer service --- NO US BASED CUSTOMER SERVICE - - THEY DO NOT HAVE THE CAPABILITY TO SOLVE PROBLEMS --- THEY AE ONLY EMPOWERED TO APOLOGIZE"
Cons: "$45 for a carry on bag on an airline that is constantly delaying flights is a little much to ask for. Can't even have a free drink on your flight either. Will not book again"
Pros: "My flight took off on time but airline kept plane on tarmac for 56 minutes to wait for a gate to open up. Then on flight back to SLC the piolet held up the plane for 30 saying they had to wait for people who missed their connection. The plane lands late and Frontier loses my luggage. The worst experience ever. The crew did not care and it showed. I will never fly Frontier again"
Cons: "I DONT LIKE FRONTIER AIRLINES. THEY CHARGE YOU $25 TO LOSE YOUR BAG!"
Pros: "Crew members were very nice."
Cons: "3 hrs late because there was not a crew to fly the plane. No apologies, no compensation."
Pros: "We landed safely"
Pros: "The seat was roomy enough for me."
Cons: "Charging $45 for a carry on bag is ridiculous and piracy!"
Pros: "At least I did not have to wait on the tarmac for 4.5 hours like I did in Denver."
Cons: "the aft steward was a power-hungry tyrant. He kept telling me to get into my seat which was occupied. When that could not be resolved, he told me to get out of the aisle so others could board. I was in the penultimate row and the people in my row needed to move to the last row. So who was I blocking from boarding? Also, the flight was extremely turbulent and not one seat in the last 4 rows had barf bags. As I deplaned, it looked as if 10-12 others did not have them either - - good luck cleaning that plane. The seats are sized for 5-yr olds. And lastly - you stick it to passengers with all the non-disclosed fees."
Pros: "The crew was good- at least one of the guys was. Never saw the others so I can't speak about them."
Cons: "Very uncomfortable seats. A plastic chair with barely a 1/4" foam on it. Smallest tray tables ever- probably for the drink and snacks they charge you for. Not roomy at all. And more expensive than my other flight- only reason I took this one was because it was the only non stop flight to SLC. Paid $357 then was charged an additional $60 to pick my seat and for a carry on- what the heck was the $357 for?? Not to mention the plane was dirty- I guess they didn't have time to clean it between flights- not the crews fault I guess. I will go out of my way to avoid frontier from now on. It was my first and last flight with them. I'll take my chances on the plane they transported the Ebola patient in from overseas. How are companies with this many low ratings still in business?"
Pros: "It was cheap. Although in the end I would have paid much more for a flight that actually got me somewhere."
Cons: "Flight was delayed from 4pm to 10:13 pm. Then boarding it too slow and we get in the plane at 10:45. Then, we wait at the gate for various reasons (?????) until 12:30, at which point the crew informs us that the crew has exceeded their time limit and we're returning to the gate. 8 hours of exhaustion and no flight,"
Pros: "Flight attendants were friendly, greeted us with a smile."
Cons: "Boarding process was a pain waiting for luggage again. Having to pay for drinks and carry-ons, even though there was plenty of overhead space, still having to pay and extra fee making it more expensive than most other airlines."
Pros: "Cabin was relatively clean and crew were friendly"
Cons: "Took a long time to board and we pushed back late, then on arrival we had to wait a half hour for a gate. I guess you get what you pay for."
Pros: "It was crazy cheap"
Cons: "The seats were tight, there was no movie, no snacks or drinks except to purchase, no tray table, and the bathrooms stunk up the plane frequently.... sigh I haven't flown in a while but I don't remember flights being this terrible"
Cons: "Will never fly frontier again! Not only did I buy my flight. Then when I went to check in I had to pay for my seat, carry on then pay carry on again on my way home that had gone up in price!"
Pros: "see previous review"
Cons: "see previous review"
Pros: "I find it absurd they frontier charges you to choose a seat, they charge for checked bags and for all carry-ons."
Pros: "Nice people work at Frontier for most part. Very affordable flights due to cost cutting all over. As long as you just want a basic flight to and from, Frontier is solid."
Cons: "Try to charge ya for a coke, guess that's why they are so cheap, no freebies. Seats remind me of luxurious greyhound seats. Can tell Frontier cuts corners left and right to lower ticket cost. Delayed an hour, probably due to Ohare Airport."
Cons: "I think I overpaid because your website is not clear about when you need to pay extra for your seat and one carryon."
Pros: "Frontier is a good airline and they get the job (of getting you there) done. The seats are comfortable and the attendants are friendly. No complaints."
Cons: "I think I may have flown my last flight on Frontier. The cost of the tickets was great, and then I found out why. They charge you extra for EVERYTHING. I had to pay extra to get an assigned seat. (Some of the seats are very expensive!) I had to pay extra to check my luggage and extra for my carry-on luggage. My personal item (small backpack) was free. I had to pay extra for food / drink, too. Not a meal and an alcoholic beverage, I'm talking about peanuts and soda. Frontier will almost certainly figure out a way to charge us for the air we breathe during the flight. My "cheap" tickets turned out to be incredibly expensive. Thanks for being deceptive, Frontier!"
Cons: "it's was delayed and made me miss work. very disappointed."
Pros: "Flight was on time"
Cons: "Charge for carrying on bag"
Cons: "Can't take a carry on or you pay. Lame!"
Pros: "There was nothing to like, maybe there could be one thing to hate slightly less."
Cons: "The seats, the policies and the purposeful intentions of actively screwing over paying customers."
Pros: "Nothing particular"
Cons: "Exact the same things as the flight from MSP to DEV......plus near 3 hours delayed on schedule which had caused inconvenience and problems for pick up. Frontier staff are not helpful to let passengers know which gate has been changed to."
Pros: "There wasn't anything worth mentioning for this flight. It was terrible."
Cons: "It is not uncommon for a flight to be delayed, however, when most flights are delayed for over two hours most airlines try to make their customers more comfortable. I didn't have any feeling that the crew or the company cared that we were being held up for over two hours. This was the worst flight I have ever been on and am extremely disappointed with Frontier Airlines."
Pros: "The rate of the flight. It's a little bit cheaper than Delta and American flights."
Cons: "No entertainment on the flight. It cost extra to change seats. All the snacks cost money. And the bag fee is 40$"
Pros: "I was sent the wrong boarding code which caused me to miss my flight. No one from the airline will look at this computer glich."
Pros: "at least this flight was on time (this time)"
Cons: "They wait until the last minute to tell you there are fees for carry ons. I received no confirmation from Frontier about my flight and no communication explaining the unusual carry on fees. I didn't know that I would be expected to pay to carry on my small backpack and tiny suitcase until it was time to board. At that time, the customer service girl told me that it would $120 to check in my two tiny carry ons. She called for help and another woman told me that I would "only" have to pay $60 for the suitcase (which is the most outrageous baggage fee I've ever heard). At that point, I handed my ticket to the woman at the counter and asked her to charge my ticket. When I tried to board, I realized that I didn't have my ticket so I went back to get my ticket from the woman - she LOST it and needed to reprint it. When I got home, I saw that in addition to the $60 bag fee, they charged me $2.50 to print my ticket! Frontier's business practices are deceptive! Sure, the tickets were about $100 cheaper but having to pay extra for baggage fees and dealing with delayed flights makes it not worth the money at all!"
Pros: "I didn't like anything"
Cons: "Pricing seemed good until you get to the gate and find out they charge for Carry on, $60!!!! That is a horrible hidden charge, I have flown with almost every airline and have NEVER paid for a carry on. Then the flight was delayed 3 hours due to the pilot not being there, the plane was sitting there in front of us for those 3 hours. I honestly won't be flying Frontier ever again"
Pros: "On time flight. Easy booking"
Cons: "There was no where in the booking process that indicated I needed to pay for a carry on. I was charged at the gate which was totally unexpected."
Cons: "I was chargedoing an extra amount for my carry on bag. The lady at the counter said they can charge whatever they want. I was charged 45 dollars but if I checked it online it was $25."
Cons: "Starting off with a 2 hour delay before boarding, and then sitting a the gate for another 45 mins before we departed. The flight attendants were rude and it felt like we were inconveniencing them by being on the flight. But the overall worst part, was how we had to pay for baggage, and then when we land it SLC we waited over an hour for our bags to reach the carousel. Unacceptable. The Frontier Baggage lady had no idea why and was not doing anything to get to the route of why it took so long. No only does it inconvenience all the passagers, but also the people who are having to pick us up. I will also choose to never fly frontier again after this experience."
Pros: "A BLIZZARD IN DENVER"
Cons: "ADVERTISED PRICE WAS BILLED AS "LOWEST FARE" AT $269.00 IT WAS THE LOWEST 1 WAY FLIGHT WITH A 41/2 LAY OVER IN DENVER TOTAL PRICE= SAME AND MORE THAN OTHER COMPANIES EXCEPT THAT OTHER COMPANIES WERE MORE HONEST ABOUT THEIR PRICES. FLIGHT BEING CANCELED DUE TO BLIZZARD WAS NOT FRONTIER'S FAULT, BUT SNEAKY HIDDEN CHARGES ARE! A BITTER-SWEET BLESSING! i GOT A REFUND FOR MY FLIGHT AND WILL TRAVEL NON STOP TO SLC ON ANOTHER AIRLINE AT LESS THAN HALF THE COST! LESSON LEARNED, CROSS FRONTIER AIRLINES OFF THE LIST!!!"
Cons: "The tray tables are so small it was impossible to use them. We never were even offered water and the cost for a simple soft drink or juice is overpriced. Things we expect and get from the airlines are not available on Frontier. Shame on you!!!"
Cons: "Charged me for my carryon, no water (you have to buy) no snacks (ie. peanuts, you have to buy) squished seating (no reclining seats) families couldn't book seats together (you have to pay), so kids were distributed all over the plan without their parents. If this "pay if you want" model works for you, by all means, but it doesn't make for great travel experience. I will choose other airlines."