Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Aspen
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Scores according to KAYAK customer reviews
Pros: "Made the extended flight more comfortable"
Cons: "Stay clear of Diane who transferred from Columbus, OH and now works in the San Diego Airport. She targets anyone over 250 pounds and classifies them as oversized and will go through hell to charge the customer for an additional seat. Even when the plane is at half capacity."
Cons: "First class seat broken wouldn’t recline. No food in first class? Cracker box not food."
Pros: "Flight was okay. More expensive than other airlines, but the only available flight I could get to align with my vacation time."
Cons: "I was in the middle of the plane. They ran out of their signature meal before even getting to our row...and they still had over half the plane to go."
Pros: "Crew was good,boarding was fine and unboarding as well."
Cons: "A 6hr flight and you get one cup of soda or coffee,but water they come with like 3 time. Also you get one pack of cookies with 2 ginger snaps inside. No tv unless $10 or download their app thing.Even if night flight i would like more rounds with drink an more than snaps for $ of ticket!!!"
Pros: "seat comfortable sleeping missed other stuff"
Cons: "wake up passenger serving meal or leave a note"
Pros: "Excellent all"
Cons: "Less turbulence"
Cons: "Premium charges to change seat First checked is $30"
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Cons: "Uncomfortable flight due to turbulence. Hard seats. Majority of passengers checked in baggage were taken off in Honolulu before take off and did not make it to Anchorage."
Pros: "Very faster arrived."
Cons: "No meals."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "I'm used to being spoiled by Hawaiian Airlines. By comparison to Alaska Airlines, Hawaiian is a lot warmer with customer service, they are more efficient, they give you a free meal for trans-pacific flights, and they give you a screen or full entertainment system (depending on what kind of airplane you get). Alaska Airlines, by contrast, is a lot more bare-bones. I hardly had any contact with the flight attendants (when I did, they were nice enough I suppose), there was no food on the flight unless you paid a good penny for it, the seats were pretty average, and there was nothing really to watch (not even a common screen for movies, and this was a trans-pacific flight). You had to order their entertainment iPads. So I pretty much slept. That said, both Alaska and Hawaiian have good prices. Alaska had better options for departure and arrival times."
Cons: "The bare bones aspect (see other side)."
Cons: "They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better."
Pros: "Boarding was fast"
Cons: "I paid to upgrade to a larger seat and it wasn’t much better . The flight had no WiFi and pretty much no entertainment on the iPad they had us pay for either . I will stick with Hawaiian Airlines ."
Pros: "From booking to landing, Alaska Airlines treats travelers with courtesy, care, and respect. The cabins and lavatories are clean and well-maintained. I flew premium and the food, entertainment options, and service were on par with a 5-star experience! If I could only fly Alaska Airlines anywhere I would."
Pros: "the fly was really smooth"
Cons: "i was not very happy about them leaving all 4 of my luggage Hawaii.. did received them the next day but still not happy about it."
Pros: "We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!"
Pros: "The staff was extremely helpful, especially the Oahu crew!!! They helps me with my baby son Levi and made everything a breeze."
Pros: "the tablets that could be purchased were a nice touch."
Cons: "AC WAS NOT BLOWJNG COLD AIR!!!! Miserable!"
Cons: "Seat leg room is for elves."
Pros: "Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks."
Cons: "Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane."
Pros: "Service is good; friendly crew; spacious seats; Many rounds of drinks served; flight to SJ was pretty quick."
Cons: "No meal (Hawaiian airlines provides); no free on-board entertainment; could have better snacks besides biscotti"
Cons: "No cabin refreshes; one toilet out of commission; baby poo-smell filled the air; crew stopped ALL service owing to one sick first class passenger."
Pros: "The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful."
Cons: "The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ..."
Pros: "-The tablet entertainment option was great since there was no inseat entertainment. The cost of of the tablet was cheap and allowed you access to everything, which is different from other airline a-la-carte purchasing of different entertainment. -Crew was great, food/beverage service was also great."
Cons: "-At HNL there was poor signage to get from the rental car return to the airline. Once we got into the terminal it really wasn't clear if we should go left or right, We wound up asking an American employee where Alaska was. -After the checked bag agriculture inspection it was not clear that you go to the kiosks there right after the inspection. I think it partially wasn't clear because there were multiple large groups traveling with tons of luggage and you go straight to the kiosks and then back track to hand over your checked bag. The line for checking the bag vs needing help wasn't clear either. Luckily there were Alaska employee's there helping at the kiosks and with the bag checking so it did go smooth but could definitely be better."
Pros: "Good food comfortable seating friendly staff"
Cons: "You would not accept cash only debit or credit card"
Pros: "I like the options they provide for food and love the charging stations on the seats."
Cons: "I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!"
Cons: "The Sears are so small"
Pros: "The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left."
Cons: "Half the attendents were super nice and accommodating, but 2 were quite rude and short with passengers (first class attendant particularly rude). Also, I didn't get to finish my movie before the in flight entertainment was taken away :("
Pros: "Ticketing process was smooth and easy. Overall trip was without incident and very pleasant."
Cons: "Alaska Air in-flight free tv is very limited. Would be nice if they adopted Southwest Airlines free live tv format along with real time trip tracker data made available to your viewing device."
Pros: "my inflight meal was wonderful, the staff were friendly and very attentive and I was sitting in the last row. flight was delayed many hours due to mechanical issues on the plane and saftey came first."
Cons: "since the seat doesn't recline in the last row, more padding in the headrest would be nice"
Pros: "On Time, polite staff."
Cons: "Tablets for entertainment for additional cost. THe most significant point is that nobody can hear the announcements when listening to their tablets."
Pros: "We sat in the emergency exit row. There is much more leg room."
Cons: "The seats only recline 2 inches."
Cons: "No free movies anymore"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "They were able to switch me to a aisle seat last minute. Clean plane."
Cons: "Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience."
Pros: "Lots of legroom and seats seemed roomier than other airlines in coach, staff was friendly, good price for tickets"
Cons: "Snack box I bought was nothing to get excited about, though the Mediterranean might have been the healthiest option, it wasn't as flavorful as I had hoped. The crackers were the best part of the box. I did not want to pay $10 to watch movies on a tiny tablet, so opted out of he entertainment."
Pros: "All real good price"
Pros: "I always love the food in first class on Alaska. Great crew."
Cons: "Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before."
Pros: "I was able to sneak onto this flight thanks to the crew. I was booked for a later flight that day and got to the airport early enough to jump on a much earlier one. Those snack packs you sell are just amazing. I wish I had one right now!"
Cons: "I was stuck next to someone who stank already without having a bad problem with passing gas later in the flight, but that's not the airline's fault. Still, made the ride a bit rough for me. After a while I became less discreet about covering my nose."
Pros: "Crew was fantastic!"
Cons: "Old plane - small and cramped."
Pros: "Pilot was fantastic and explained everything clearly."
Pros: "Friendly, charging outlets at every seat"
Pros: "I slept most the time and occasionally woke up to eat (you gonna pay FYI) and drinks (complimentary) not liquor Overall it was a pleasant flight...I ate...I went to sleep no issues but I was late to my plans in San Diego due to the delays..."
Cons: "Delayed on boarding and than delayed on landing...if you have an Apple iPad or phone you would've to download an app on the ground so before take off in order to watch movies while flying so basically I wasn't able to view any of the entertainment inflight because I didn't have the gogo app on my phone/ipad and my flight was at least 5 to 6 hr HI to San Diego...plus internet was unavailable throughout entire flight...woke up and first thing I saw was a flight attendant picking of her food from her teeth using her fingers not just for a few seconds but minutes and it didn't even phase her loll smh"
Pros: "I liked the flight attendants and the customer service that was provided to me before I boarded the flight. They did an excellent job."
Cons: "I did not like having to ride the middle seat. Hopefully next time I travel alone I'm lucky enough to get the window or aisle seat."
Cons: "Service and media"
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "I got an unexpected box lunch. Food was good. Thanks."
Cons: "Seats were cramped. A little more elbow room would be welcome."
Cons: "The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight."
Pros: "On Time Departure / Early Arrival. Pleasant Crew"
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "It was a safe flight back to the Phoenix thank you."
Cons: "More ethical vegan options."
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "On time"
Cons: "They at least need to have TVs in aircraft. I felt United was better service wise and aircraft wise."
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Smallest seats of any airline I've recently traveled on"
Pros: "The flight was good."
Cons: "The seat size could be bigger, and the layover was awful. Sixteen hours is unheard of."
Pros: "Comfortable seats, nice crew, decent entertainment."
Pros: "The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul."
Cons: "No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane."
Pros: "The most cramped seats ever"
Cons: "The entire entertainment system was down the entire 6 hour flight. Crew attempted to reboot the system several times with no luck."
Pros: "Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time."
Cons: "Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats."
Pros: "Good entertainment. Gate agents friendly and efficient"
Pros: "Friendly attendants"
Pros: "Everything went smooth and fast"
Pros: "Comfortable, fast check in, nice staff, arrived a little early, great timing. Will fly AA again"
Pros: "Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies."
Cons: "Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Pros: "The flight crew did a good job."
Cons: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Pros: "On time departure and arrival."
Cons: "No own movie screen for a 6 hour flight. No snack/ nuts with drinks"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Cons: "I arrived at HNL nearly 2 hours before my flight. The check-in procedures at HNL were very poor. There were not enough operating machines to help passengers check-in. In fact, there appeared to be more non-functioning machines .than working ones which created a huge backlog of passengers. We then had to wait in another long line to have our bagged checked and boarded. This was one of the worse situations I've seen in a very long time."
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Cons: "Flight was overbooked"
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Pros: "Food and Entertainment were up to par."
Cons: "There were two (2) obnoxious and drunk Irishmen directly behind us who kept pushing our seats, screaming obscenities for at least 5 hours while playing poker. The flight crew continued to serve them beers and did nothing to shut them them up. If I was not so content on getting to my destination, I would have knocked them out on the plane!"
Cons: "Flight was delayed 8hours"
Cons: "My seat was broken and wouldn't recline very much at all."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Pros: "Nonstop flight"
Cons: "Nothing special about American. Boarding process doesn't make sense. People crowd the gate during boarding. Aircraft cabin is outdated. Would love to see, at minimum, power outlets for each seat. Cabin was frigid, does it need to be that cold?!"
Cons: "They canceled my ticket for no reason"
Pros: "The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "No room, small seats and no food"
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Pros: "TV and on time flight"
Pros: "Free Meal was a welcomed surprise. Very smooth flight."
Cons: "Except for one gentleman the rest were kind of surly flight attendants. No personal video system. Old plane."
Pros: "The food was ample and delicious. The stewardess was very pleasant and helpful."
Cons: "I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it."
Pros: "Their planes are old and sadly in need of renovation, if not replacement. The crew do their best but everything is broken. Entertainment center on the back of the seat are so old it takes forever to download anything and it freezes all the time when it happens to work. The selection is very poor. There is NO entertainment for children."
Cons: "The seats are very uncomfortable I felt I was seating on foam cushions that were at least 20 years old and totally burned out. The armrests were broken and could it move on the aisle side and could not stay upon the center side. I felt lucky to find my luggage at the end of the trip. I do love Finnair!!! And feel like you should tell AA to pay attention to the comfort of your passengers in coach class. They are only interested in business customers."
"The check in process was kind of slow considering that I had already checked in and just needed to drop off my bag. Everything else was great! I love flying with the Japanese. Their customer service is always astounding."
Pros: "Everything happened as planed"
Cons: "Covid testing and requirements was stressful"
Cons: "For such a long trip, a better aircraft would have been better,"
Pros: "One of the crew couldn’t find extra pillows or blankets for my kids so they grabbed some from first class. I was very happy that they made the extra effort and looked passed the social economics of air plane seating class."
Cons: "Bathrooms were dirty"
Cons: "More free food for long flight, free wireless, live tv"
Pros: "United Airlines kept changing our flights and seating assignments even though we paid for 2 round trip tickets 4 months in advance. The ticket agents at the gate were very helpful in making sure my companion and I could get seats together."
Cons: "Our luggage got left behind in Chicago. The luggage finally arrived at our destination 5 hours after we did."
Cons: "Delayed 2+ hours"
Pros: "Crew kept us informed about delay"
Cons: "Deplaning slow"
Pros: "Crew was very receptive to all of my needs. Took care of my Leis on the way too!"
Cons: "Nothing. This was an awesome flight"
Pros: "I paid for an Economy Plus seat and was three rows back from the galley and you would have thought the rows around me were prisoners. We were completely ignored by the flight crew. I had to actually go up and ask my own coffee and water. I saw one flight attendant yell at the person seating next to me, because she got up to go to the bathroom, after the "fasten seat belt" sign was off but the flight attendant was not aware of it. Basically everyone was rude."
Cons: "8hr flight with a glass of water, no entertainment, bad streaming, the toilet was DIRTY... what else a kind of a modern torture! Tired of being treated like animal."
Pros: "Good trip and on time"
Pros: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Cons: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Cons: "1) a 5-hour flight to Honolulu was delayed for 6 hours due to mechanical problems, twice! First plane had issues and we had to change to another plane, found issues again before being taxied. Poor maintenance United! Are your planes even safe? 2) United first class is terrible! It isn’t even near first class standard with very tight seats and rude flight attendants. Absolutely zero service! No more United!"
Pros: "That I didn't get dragged off the plane and I landed alive."
Cons: "Everything else."
Pros: "The landing."
Cons: "First leg of my journey was delayed, so it was crazy connecting to my second United flight to Vegas. Poor service overnight."
Pros: "Flight attendants were very helpful, boarding was quick and simple"
Cons: "A family of 5 kept switching seats with each other and I ended up stuck between the father and a women, he was not considerate of my space I had to ask several times for him to move over."
Pros: "Excellent flight"
Cons: "At check in time being told I needed a eta visa to enter Canada!"
Cons: "The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it."
Cons: "Seats very close"
Pros: "Love the little blanket. I think people who take the red-eye realize It will just be dozing, that no real sleep is possible."
Cons: "Like I said earlier, coffee in any form would have been greatly appreciated."
Pros: "Gate agent was nice and friendly."
Cons: "The loading process is horrible as usual and by the time I got on board there were no overhead bins available for my bag. I had to go back four rows and really shove my bag into a bin--and my bag isn't ovesized. After leaving the gate, we sat on the tarmac for 45 minutes because there was some kind of incident in the back of the plane. Some of the crew headed to the back of the plane wearing latex gloves and later a passenger went into a lavatory to change his pants. I think someone threw up on the poor guy. What I didn't like was no one telling us why we weren't taking off, and no apology when we did! Later in the flight, I was asleep when the crew went up the aisle with a food cart and pinched my foot!"
Pros: "No delays, nice personnel and food pas OK but a little pricy."
Cons: "Internet costing 8$ for an hour is way overpriced, no leg room, seats not really comfy, no meals provided during an 8 hour flight."
Cons: "Change of seat w/o any notification."
Pros: "I enjoyed the amount of space I had. (I was in an exit row.)"
Cons: "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."
Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
Cons: "Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome."
Pros: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Cons: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."
Cons: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"
Pros: "Smooth flight"
Cons: "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"
Pros: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Cons: "I didn't like the idea that we went given a free meal because the plane broke down."
Pros: "Window seat"
Cons: "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."
Cons: "Not only did we sit on the plan for almost two hours before they realized that the plane didn't have enough gas we sat there for a another 30 minutes circling the dam flight line only to realize that there is to much cargo in the plane that it's to heavy to fly they didn't let anyone use the bathroom and we proceeded back to the terminal only to get on a different plane to fly out"
Pros: "First class trip all the way loved it will fly again to Oahu if it's first class again"
Cons: "Again the entertainment did not work"
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Pros: "Friendly flight crew"
Cons: "Seats uncomfortable, less leg room and had to use your own tablet or phone for entertainment. Flight was late. Large plane."
Cons: "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
Pros: "Great entertainment options included at no additional cost. This should be standard on all flights."
Cons: "The comfort, like most non-business class cabin seats, was very uncomfortable after the first couple of hours. Also, I was pretty shocked that a meal was not included for a 9 Hr flight."
Pros: "Nothing special!"
Cons: "You have to pay for food! It should have been included w/ the fair!"
Pros: "The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to..."
Cons: "One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude..."
Pros: "We arrived, and were on time."
Cons: "The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait."
Pros: "The flight was smooth. And the wine was good."
Cons: "I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation."
Pros: "Crew was great willing to accommodate and professional."
Cons: "Extra costs for luggage, fees for internet and entertainment which is wrong especially on long flights. Delta offered free entertainment. on their flight for LAX to Honolulu. SEATING WAS VERY UNCOMFORTABLE !"
Pros: "Once again, no problems occurred on this flight. I was just glad that I was on my way back home."
Cons: "I arrived at 4:58 AM and there was no coffee shop in the terminal 7 arrival area. I had to walk all the way to Delta airlines terminal 5 just to buy a cup of coffee. What. A. Shame."
Pros: "The return flightf we had our be on from S,an Francisco to Atlanta , we had only 20 minutes to make it to the boarding gate. We were tired and didn't have time to use the bathroom nor eat before boarding. This is because my flight was changed. I'm so upset with United."
Pros: "Finding the flight I needed"
Cons: "Found the flight on the United site but couldn't buy it because it wouldn't let me enter my birthday. Called to book over the phone right then and the price was $100 more. Went online to check and the price was 100 suddenly. Went to kayak and they still had the original price. Games like that make choose United last"
Cons: "They called for uniformed services to board priority and when I went to the front with another individual in the Military we were RUDELY told we are not allowed to board unless we are in uniform. I am in the US Coast Guard and we are NOT allowed to fly in uniform. This does not mean I am not a part of the military and I should be treated with respect. I had my ID ready to present and only had one bag. The employee was very rude and told me to go to the end of the line. I will NEVER fly United again. I was wrong to think they took care of military personnel."
Cons: "It would be nice to see a smile and enthusiasm from the attendants. Service? Waited almost two hours before my empty bottle was removed from my tray top. Asian airline attendants can teach UAL's a thing or two about the art of service."
Airlines flying from Hawaii to Aspen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Aspen
Masks required on board, masks provided on flights from Hawaii to Aspen
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Aspen
Testing for antibodies, testing for symptoms for flights from Hawaii to Aspen
Waiving of change fees. Search flexible flights from Hawaii to Aspen