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Pros: Friendliness of crew

Cons: Offered more of an incentive for the inconvenience

Pros: The food was ample and delicious. The stewardess was very pleasant and helpful.

Cons: I had a very difficult time adjusting my reclining seat. It gave new meaning to physical comedy. Anothers' seat locked up all together and an attendant had to play with it for a long time to get it to an upright position. Another woman's phone slipped back under the cushion and she had a most difficult time retrieving it.

Pros: Crew and food

Cons: We were delayed an hour and when we arrived late no one was there to meet us at the gate. We had to wait to deplane.

Pros: Crew on board are great.

Cons: American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix.

Cons: Being on time.

Pros: Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though.

Pros: Flight was short

Cons: My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh.

Cons: Crew unfriendly.

Pros: The plane was clean

Cons: more leg room

Pros: The wine!

Pros: Crew was polite, enjoyable and considerate!

Cons: bigger seats, lol, but that's pretty much an "always" for business class, am I right?

Pros: The crew was attentive and pleasant. Appreciated the movie options

Cons: Screaming babies the entire time

Cons: Crew was fantastic on United!

Cons: Not having to change airlines. If the 1st flight hadn't come in 40 minutes early, I might have missed my connection.

Cons: Plane was dirty

Pros: Flight was comfortable and crew was very helpful!

Cons: Be on time!

Pros: Gate folks were professional in spite of late incoming flight causing late departure, late on a Sunday night, and full load of home bound passengers.

Cons: Again, horrible seats. Could actually feel and see the support bars. Come on AA this is not hard.

Cons: Try to be on time!

Cons: Excellent flight

Cons: Boarding process was really poor. Long line for just dropping a bag off that I already paid for.

Pros: Crew was awesome. Very respectful and helpful

Cons: Food options

Cons: Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized

Pros: The crew was great!

Cons: The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35....

Pros: more leg room in economy than other airlines, nice crew, seats were pretty comfortable

Cons: my flight over on Alaska was on a newer airplane so we all had screens - the way over we did not so I was expecting it on the way back

Pros: No hassle and easy boarding.

Cons: More room and limit on size of luggage in the overhead compartment.

Pros: good food and good movie selection.

Cons: Flight delayed. Delayed. Delayed. Seat changed without notice. Flight attendants were a bit rude.

Cons: Leaving on time, or not being boarded until we were actually going to leave. We sat on the tarmac for 3.5 hours while we were hungry and thirsty. The communication was poor overall on why we wouldn’t leave. Terrible flight.

Pros: Upgrade to economy plus

Cons: Norhing

Pros: Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did.

Cons: Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there.

Cons: Delays after delays without clear leadership from the boarding crew

Pros: Smooth ride

Pros: The crew was nice

Cons: Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this.

Cons: Food was horrible to Tv screen not working for a long flight it’s not nice

Cons: Boarding at gate a47 T2A at CDG was chaotic

Cons: Crew unfriendly.

Pros: Crew, chairs, entertainment

Cons: Communication

Cons: Late departure

Pros: Nothing horrible service

Cons: Everything

Pros: The premium seats, snacks and drinks that come with.

Cons: There needs to be power outlets on the smaller planes. I paid to upgrade to premium and there was no power outlet

Pros: Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good.

Cons: The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment.

Cons: Be on time

Pros: Fast service

Pros: Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did.

Cons: Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there.

Cons: My TV did not work.

Pros: On time

Cons: Crew was not helpful, entertainment on screen was archaic and all but useless. Terrible leg room, no accommodation for carry on luggage and just generally in pleasant experience with united

Pros: Entire crew members, food, hospitality & aircraft !!

Cons: I couldn’t get my aisle seat & missing my Hindi movies..

Pros: Nothing.

Cons: Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible.

Pros: The crew was good. Now fast but good.

Cons: The food was pretty basic.

Pros: The crew was amazing. Kat and the other stewards were very friendly.

Cons: Maybe the option for free upgrade to first class if flight is not full??

Pros: Flight was above average, on time

Cons: Nothing really. It was a short flight

Pros: The flight crew did a good job.

Cons: Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy.

Pros: Staff, plane, ride - one of the nicest flights I've had in a long time

Cons: Nothing. Well, if you paid me to fly ;)

Pros: The crew was nice

Cons: Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this.

Pros: Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies.

Cons: Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices.

Pros: Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!

Pros: Flight was above average, on time

Cons: Nothing really. It was a short flight

Pros: The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good.

Pros: surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat.

Pros: Flight was fine. No problems. Crew pleasant and professional.

Cons: Flight delayed due to problems with aircraft availability.

Pros: The wine!

Cons: Delayed boarding but received notification from Kayak was good.

Cons: 2 hour delay on take off

Pros: On this flight was a female flight attendant who anticipated my every need. I wasn’t flying first class, but still, she went out of her way to treat me very well. Her personality and hospitality made my flight relaxing, made me feel loved and appreciated, and the flight felt like I was already home

Pros: I didn’t interact with the crew but they seems nice.

Cons: The trip from HonoluIu to Los Angeles was too warm.

Pros: Comfortable

Cons: I was in 10C a So I was able to hear a disgruntled AA employee. Just like office politics. But up in the air. I didn’t need to hear

Cons: Boarding at gate a47 T2A at CDG was chaotic

Pros: Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!

Cons: Perfect experience. Well done. Treat people like friends. Simple. Works.

Pros: Nothing horrible service

Cons: Everything

Pros: Boarding was easy for a large number. Seats were comfortable. The crew was pleasant and attentive. The food was very good actually. Love the Mile High Tea!

Pros: Flight was above average, on time

Cons: Nothing really. It was a short flight

Cons: Plane was dirty

Pros: The crew was very accommodating, especially a flight attendant named Petra.

Cons: We waited a long time to board. It would have been helpful if someone explained why we waiting so long.

Pros: The level of service and appearance of employees. The entire staff was very attentive and offered assistance multiple times. The airplane was clean and kept at good temperature which is a plus because other airlines don’t put focus on this.

Cons: Our seating could have been placed in a better range. We had a party of 4 (2 adults and 2 children) our seating was split sporadically, the 2 adults were split and placed in two different rows next to 2 other single individuals. The 2 children were placed in the back rows. Same rows next time!!!

Pros: On time, nice stewardesses who kept after drinks, offered refills, good snack(maple cookie) pilot again commented. Comments on turbulence especially calming. Also like a little geography like what river we are over. Deveops personal relationship

Cons: It was a fine flight but let me talk about boarding in general. After your special groups seems like you should load back of plane first? Window seats first? Boarding is a series of hurry up and wait experiences. I do not like feeling like cattle waiting in gate ramp or walk then in aisles. Must be better way. Please don't let people bring on 3 personal items and carryon. Make them check carryon or?

Cons: 2 hour delay on take off

Pros: I ended up in a premium row and it was very comfy and spacious

Cons: The plane was really cold (Everyone around me was freezing) and there weren't any blankets. Thankfully it was a short flight.

Pros: cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE.

Cons: cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE.

Cons: Had the exact same meal on both of our flights. Flight from Seattle was one hour late in departure.