Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Japan
|April||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$947||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Japan Airlines, Hawaiian Airlines and Turkish Airlines have all waived their change and cancellation fees on flights from Hawaii to Japan. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Hawaii to Japan.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hawaii to Japan.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Japan from Hawaii is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Japan with an airline and back to Hawaii with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Japan from Hawaii up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "The person who assisted me to check in didn’t even know about Global entry..."
Pros: "Complementary sake and great rice cracker snacks."
Cons: "Come around more often to collect trash."
Pros: "Standard JAL. No hassles, nice, clean, friendly. Makes Hawaiian airlines look so Bad!"
Pros: "Everything was wonderful. However, it was a little too warm on the flight for our liking. Other than that, we had a great experience."
Cons: "Airplan so old and ac not work super hot."
Pros: "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
Cons: "The video monitor for viewing movies was dated."
Pros: "I didn't like anything about it."
Cons: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."
Pros: "Enjoyed the greeting, politeness and food"
Cons: "More English speaking would be preferred"
Pros: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."
Pros: "The seats were roomier than expected, the food was delicious and everyone was very professional and friendly. I picked up this flight because JAL is a partner for AA and I'm so glad I did. I will fly them again."
Pros: "They were super considerate the entire flight."
Pros: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Cons: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Pros: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Cons: "Can't think of any"
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Cons: "2nd meal, some sort of a rice seafood mixture"
Pros: "Boarding is efficient. Crew helpful and willing to please."
Cons: "The food and overall service amenities are lacking in JAL. My flight was 8 hours and only one meal was served and one snack. The meals themselves are nothing special or enjoyable."
Pros: "Meals at good times during the flight, complimentary wine served, comfortable seats. Overall better than any other airline for economy class. Enough leg room, good attention, never felt like I was riding a crowded city bus as on typical one distance economy class. Worth paying a little more for being treated like a human"
Cons: "I did have any negatives on this flight"
Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "The service was exceptional, friendly and polite. Food was good and entertainment selection was awesome."
Pros: "As always on JAL 787-8 long haul flights, the crew was very courteous, entertainment was varied, food was alright and seats were better than some."
Cons: "The JAL first-generation 787s don't provide the great legroom that newer planes do, but is still infinitely better than older 767s and 747s."
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Pros: "everything is much better, everything! including how boarding and de-planing is more orderly than most other flights."
Pros: "JAL in general."
Pros: "I like the food they served during the flight. It very well-thought meal and delicious at the same time. I also like the latest movies on board. We also arrived 20 minutes early! It was absolutely smooth and relaxing flight."
Pros: "great service and help with everything!!"
Pros: "Courtesy of crew members"
Cons: "No vegetarian food available"
Pros: "Good and polite crew"
Cons: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Pros: "I liked that the seats were a 2-4-2 configuration. Most American carriers will have a 3-5-3 seating configuration. JAL has won some prestigious seat awards in 2015 for innovation and comfort."
Cons: "The JAL website specified most trans-atlantic flights with the newer and more spacious seating in Premium Economy. Departing from San Diego, this was only an option once a year I was told at the check in counter. I was counting on extra width and legroom as I am 270 lbs and 73" tall. I was disappointed that these up-gradable seats were not available. I also did not like that we sat on the Oksaka tarmac at a divert airport from Narita (Tokyo) and were not given an option to leave the plane and find alternate transportation of our choice to get us to our destination. I understand the high winds and bad weather was not allowing us to land on time, but we sat on the tarmac for 2 1/2 hours and then left to fly into Narita 5 hours late."
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "Plenty of room for economy seats. Good food. Free movies and music. Friendly service."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "The flight was really comfortable, the food was the best meals on the plane as far as I could remember. The stewardess were very helpful and friendly."
Pros: "Nothing... Being put on the wrong airline is incredibly degrading ..."
Cons: "I paid for JAL and was put on American airlines YOU WILL NEVER HAVE MY BUSINESS AGAIN ... Kayak or jp\american airline. I hope you hire a manager who doesn't lie to their customers... Don't think it's a lie ?? That's BC greed is blinding. Good day"
Pros: "Love the service and people"
Cons: "Flight was cancelled and hour before takeoff."
Pros: "Perfect flight. Wonderful staff. Delicious food. Smooth ride. Cannot wait to fly Japan Airlines again!"
Cons: "All very good"
Pros: "Boarding went quickly, staff was very nice, and pleased that we got a meal. I would definitely fly JAL again."
Pros: "Safe On-time Excellent crew Excellent service & amenities Delicious meals Good entertainment selection Super comfortable seat & bed"
Cons: "The flight was too short?"
Pros: "Food flight crew media on board the plane."
Pros: "Japan Airlines is a great company to fly with, comfortable amount of room for your legs. Smooth flight and outstanding staff through and through."
Cons: "The negative thing that I can say about this trip is that the plane didn't have charging outlets and didn't offer WiFi."
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Pros: "Crew was very nice, toilets clean."
Cons: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Cons: "Chair isn’t comfortable."
Pros: "Always excellent Japanese service."
Cons: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."
Pros: "the food was god. the crew was very accommodating"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Cons: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Cons: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Cons: "Seats are a little narrow near the window."
Pros: "Great crew and comfort for economy class."
Cons: "Food could be better"
Pros: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Cons: "Entertainment - didn't have to many movies I liked. Food was ok."
Pros: "Flight check-in counter was so nice and accommodating. Makes me never want to go back to rude America."
Pros: "Great service, great flight"
Cons: "Warm not much as."
Cons: "The business lounge in honolulu"
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pros: "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
Cons: "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
Pros: "Friendly crew, delicious meals, comfortable seats. Would fly no other airline to Japan."
Cons: "Sitting space"
Pros: "crew from the check in to airplane very good"
Pros: "The time is on time ."
Pros: "Good service"
Pros: "Seats and service"
Cons: "No complaints"
Pros: "Food & Entertainment"
Pros: "Excellent, polite service, very comfortable seats."
Cons: "Connecting flight from Narita to Washington. Please consider giving enough time for passenger to check in. Security line is so long and very slow."
Pros: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Pros: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pros: "Hospitality of the staff was superb. Nice and clean cabin."
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "Friendly and accommodating crew"
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pros: "Newplane, excerlent crews"
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Cons: "Food was a bit salty. Bread was so cold."
Pros: "It was an awesome flight, very nice and great service,"
Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Cons: "The flight attendent name Yoka asked me what I want to eat??? But She give my food to someone else, and rold me they do not have it anymore."
Cons: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Pros: "The service crew are excellent and very polite. Definitely like the new window feature."
Pros: "Fast, friendly staff."
Pros: "Fast flight"
Pros: "very attentive crew, plane was well cared for, food was mediocre."
Cons: "food was barely passable. awful landing."
Pros: "Checking in was very good. I was a wheel chair passenger and the attendants took good care of me."
Cons: "I did t like the breakfast option at all. It was either eggs or fried noodles. I don't think that was an option at all."
Pros: "Nice flight"
Cons: "Super helpful because I was in a wheelchair"
Cons: "Terrible ground staff attitude - c;early aware about the monopoly of Hawaiian on the islands. Had a First Class ticket / Issues No mileage card entered Lifted my trolly and said 'to heavy' but refused to put it on a scale had to check it - go out in Honolulu - redo security etc ..for nothing. I actually had 12 kg and 24 Lbs are allowed / size was ok -"
Pros: "The use of an ipad along with the special built in stand for entertainment was innovative and effective. I found the food to be delicious."
Cons: "Though the seats were nice, they were not as nice as some of the other first or business class international flights I have taken."
Pros: "Flight crew very friendly and helpful."
Cons: "Tiny uncomfortable seats."
Cons: "Took time check in too long. I have been just standing front of check in counter 1hour. It was bad service."
Pros: "Hawaiian Airlines is fantastic. Great crew, great service. Loved the bbq chicken sandwich and chips for free. And the free rum punch drink!"
Cons: "Nothing was bad. It was fantastic."
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "I was attended to without being bothered, fed and watered often."
Pros: "Quick flight/ luggage off quick/ inexpensive!"
Pros: "Easy and perfect!"
Pros: "The staff on this flight for the most part was friendly and smiled. How could you not be happy. Breakfast option was fresh and good."
Cons: "One of the crew members seemed grumpy and rude. If you are going to work in a customer service industry don't come to work with a chip on your shoulder."
Pros: "Staff was friendly. The safety video was nice."
Cons: "No vegetarian options, no entertainment options"
Pros: "HA snacks at the perfect time"
Cons: "2 hr layover in honolulu..."
Cons: "no vegetarian food options so all the other passengers ate except for me and my travel partner"
Cons: "No entertainment, I requested a soda to take meds with shortly after takeoff. Crew member said she’d brong it to me in a minute. About 1/2 hour later she passed my seat and I asked again and she said “as soon as I finish this”. She never came. After an hour, the regular drink art came."
Cons: "out of food choices and the fish they had available was not interesting to me"
Cons: "It was a red eye flight, the lights were on for most of it the announcements were non stop. there were so many empty seats some upgrade and some just economy blocked of by a curtain. Allow people to move and spread out in these cases it's just rude and greedy to keep these seats empty when everyone is crammed in tight through out the plane."
Pros: "We were Platinum so we could use the Premier Club room."
Pros: "Crew was kind and efficient. Flying any airline is not much fun anymore and all airlines tend to offer less and less. Hawaiian at least tries to make the experience fun. I appreciate that."
Cons: "Sure don't like paying for baggage and watching movies! Those items should both be free!!!!!"
Pros: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Cons: "My flight got delayed and I got stuck waiting for two and a half hours. Then my luggage didn't follow me and I had to drive an hour out of my way to pick it up from a different airport. Not a happy customer"
Pros: "Excellent seats! Friendly flight attendant and lots of snacks plus a gift bag."
Cons: "A little bumpy"
Cons: "Cancelled our flight, after that we didn't get our luggages ☹️ That's why we didn't take part of our trip to Polynesian Cultural Center, the flight was delayed 9 hours"
Pros: "Very helpful customer service rep."
Pros: "Great service, plane was very clean."
Cons: "No vegan or vegetarian special meal options. Plane was TOO cold!"
Pros: "Leaving Hawaii? Never fun. The airline did their best to extend the experience."
Cons: "Finding the Gate at Honolulu was very very painful. Direction signs randomly sent you in all directions."
Pros: "They actually had a complimentary meal"
Pros: "On time departure and arrival"
Pros: "Flights were not full, so lots of space to stretch out. Really makes a difference. I wish flights weren't so crowded/more space all the time ;("
Cons: "Should be more free entertainment options."
Pros: "Perfect hosting, everything was on time!"
Pros: "Nice airline stewardesses. Good meal."
Cons: "Rough landing. Came down too hard. It was scary for me."
Cons: "The crew"
Pros: "Staff were friendly and helpful."
Cons: "There was a long line to TSI check in. We almost miss our flight."
Cons: "There is no competiter for Hawaiian airline much between inner islands. Wish more big company join in routs and compete prices."
Pros: "We had to walk up a flight of stairs to get on the plane. It was a bit challenging with my carry-on luggage with wheels, but we made it. The boarding area was chaotic, as the gate had room for only a few people. We got separated from my husband. My son had my husband's carry-on and the boarding agent said he had to check in my husband's luggage because my husband was not there to verity that it was his carry-on. Hawaiian Airlines is the only mainland bound airline that makes customers have their carry-on luggage go through agriculture. Why???"
Pros: "I like the Pog juice that was served on the flight."
Cons: "There is nothing that I disliked about the flight."
Cons: "3 hour delay meant no train was given a voucher that didn't cover the fare I would have plane leave Hawaii earlier so 300people are left to sleep in the terminal until train runs again"
Pros: "The agent in Kona was extremely nice and helpful in helping us switch undesirable seats for excellent seats. She really went out of her way."
Pros: "The best service I've ever had on an airline, and I've flown a lot for business and pleasure. Personnel were helpful and friendly, check in was easy and fast. The food on my first flight was pretty good; on my return I couldn't eat it because it wasn't vegetarian."
Cons: "No choice of meals."
Pros: "The flight itself, and the onboard crew."
Cons: "Poor signage and no assistance to print baggage claim tickets. Poor signage at the gates, confused passengers at gate 8, no place to sit in the shade. Other passengers taking up several seats with their bags. No personnel in the secured gate area until time to board. No assistance available to help someone with knee problems climb the stairs to board."
Pros: "Love it"
Pros: "Great beverage service. Flight was short and smooth."
Cons: "All was very enjoyable."
Pros: "They allow 25 lb carry on unlike other airlines and have in flight entertainment."
Pros: "Entertainment selection and screen quality. Free meal and wine was a huge perk!"
Cons: "Boarding area hot! Announcements were like cattle calls. Seats were not comfortable-too upright"
Cons: "We reached the airport koa 2.5 hours before boarding and still didn't boars. The service people were rude and wouldn't accept my emotional support animal despite all the paperwork and prior notice. They declined us from sitting in the flight and took our checked bags out and refused my esp dog on the flight. We ended up not going in the flight we paid full for 3 passengers and they have not refunded our money"
Cons: "The legroom was too tight, and l am only 5'6"."
Pros: "Too short of flights for food, but I love POG juice. Fast and easy boarding and flight."
Cons: "As always, my long legs could use some more room"
Pros: "Crew was not very friendly."
Cons: "Checking in for flight was not very good. Counter help was not well informed/trained."
Pros: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Cons: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Pros: "A great airline! From flight attendants, to meals , on time departure and even an early arrival , very happy with my first experience with them"
Cons: "Was perfect!"
Pros: "Seat was great!"
Cons: "Long flight this good to offer drinks and snacks between meals"
Cons: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice."
Cons: "From worst to worst."
Pros: "Food and cleanliness!"
Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Pros: "Business class was good but sears small"
Cons: "Flight to BKK better seats"
Pros: "The lay flat bed was amazing and I like the privacy of the seats; this Philippines Airline business class is enjoyable!!"
Cons: "Don’t ask the stewardess for recommendations on what dishes to eat for meals; their taste is quite different from yours!! My stewardess recommended a pork dish that she said was tasty, but I found it dry and chewy!! But that’s Filipino taste!!"
Pros: "Yes the crew are amazing."
Cons: "The extra bag fee is insanely high, $175."
Pros: "Crew was great."
Cons: "We didn’t appreciate the delay."
Pros: "Amazing crew!"
Cons: "Boarding, crowded, mob science no room and unorganized"
Pros: "comfort is alright"
Cons: "no entertainment not even music"
Cons: "Smooth flight and friendly crews."
Pros: "Attentive, polite,, cheerful attendants, very service oriented. Very nice airplane and nice business class at very good price."
Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."
Cons: "No movies in thePR301"
Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Pros: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Cons: "Sitting near the bathroom smelled very bad."
Pros: "Great crew, smooth flight, good selection of movies (economy)"
Pros: "Comfort and entertainment system"
Cons: "To late to board passengers,"
Pros: "the people"
Cons: "flight was delayed But what else is new with PI. AIR. My husband has flown many times with pi air and he says you care about your bottom line only. it takes money out of our pockets every time we are delayed and or our luggage is lost. Now go and do the right thing."
Pros: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Cons: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
Pros: "all the services and the staff are all friendly.none"
Pros: "Decent video choices but not great; decent checkin process"
Cons: "No leg room. Bad food."
Pros: "Flights were on time! Food was good. Service was great!"
Pros: "The crew was polite and boarding was okay"
Cons: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Pros: "It landed safely."
Cons: "It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty."
Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Pros: "I flew PAL 2 years ago and was impressed on this flight home. An awesome added feature that blew me and my 10 year old daughter away was the entertainment! My daughter is afraid of flying. But as soon as we boarded and saw this feature, she completely forgot about her fear. She was so pre-occupied during entire flight to Manila that I was able to relax and enjoy the trip myself. There was a great selection of movies available that almost made me wish the flight was longer so I could watch more! The USB charging option was also a neat feature to have. I could easily charge our phones throughout the flight. I was also impressed with how well staffed the crew was. There was always a crew member going up and down the aisle with water and offering assistance in any way possible. Overall I am happy with the flight. PAL has made the trip home easier, more pleasurable and most importantly closer than ever before. Thank you PAL!"
Cons: "It's always difficult to sleep on airlines especially on long flights. I hope one day the seats are much more comfortable and roomier to have some extent ended leg room and better reclining capability."
Cons: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
Cons: "Super delayed flight was delayed about 4hours, but is understandable due to storms."
Pros: "the airline crew were very accommodating to get the family seated together when everybody were boarded."
Pros: "4 flights all delayed more than 4 hours."
Cons: "Whoever is in charge of their logistics need to be fired. rheu. An figure it what plane needs to be at what gate when. They tired to buy us off with tuna sandwiches. Their Terminal in Manilla is hands down the worst I have visited. On the flight my TV was broken so I was forced to watch the bald spot on the guy in front of me for 13 hours. Will never fly again."
Pros: "The flight crew definitely took good care of us"
Cons: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
Pros: "spacious seats, IFE and great meals"
Pros: "The overall price of the airline tickets."
Cons: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
Cons: "2.5 hour check in than 3+ hour delay to take off (I flew 4 flights in one week with them, all 3+ hour delay) in flight entertainment only on app you had to download prior to departure. Small seats, airbus 330 with 3-3-3 configuration. Food was awful. Avoid this airline, any perceived thought of saving time with direct flights lost with take off delays. In Manilla all their flights were severely delayed. In country this is a running joke."
Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."
Pros: "Food was excellent!"
Pros: "The food was ok."
Cons: "The flight left Singapore 4 hours late. It caused me to not be able to take my fiancé to the movies before bed. I also only got 6 hours of sleep last night instead of 8. They didn't have any in flight entertainment for a 4 hour flight. It was really bare bones and it was slightly more expensive than other choices."
Pros: "The movie selection was good which made the 14 hour flight bearable. The flight crew was very polite and helpful."
Cons: "The flight was delayed until the following morning which reduced our trip by a day so we lost money on our hotel for a night. The airline didn't automatically adjust our connecting flight so had to call and make the adjustments. Also, it was really hard to check our flight information online since we went through a third party to book the flights. It's like they don't communicate with each other so neither seemed to be able to release the information to us."
Pros: "Food quality ,presentation and taste has improved a lot!!"
Cons: "It's not exactly that i didn't like... It's just that there's still room for improvement with the crew service."
Pros: "the flight attendant service, politeness and attentiveness."
Cons: "PAL - Philippine (airlines) ALWAYS Late!!! all of my flights from HNL to MNL to MNL to SINGapore to MNL and back to HNL were delayed!"
Pros: "HNL to MNL - cost me 10hrs of my precious time as the plane was diverted to Clatk International Airport. MNL to SING - flight was delayed for an hour. SING to MNL - status update from PAL indicated our flight was changed from 10:30 to 11:30 therefore my connecting flight to HNL as well as arrival time has also changed. VERY POOR PAL AIRPORT FACILITY FOR HAVJNG ONLY ONE WORKING RESTROOM FOR THE WHOLE TERMINAL! With flights getting delayed people are anxious and frustrated. There are no place to relaxed and calm down. Staff are everywhere standing and glaring so as the other passenger. Worst airport ever!"
Cons: "See above!"
Pros: "The smooth take off and landing made me felt safe to fly."
Pros: "Few passengers during the flight."
Cons: "They served meal an hour after the take off. Then another meal an hour before landing. I was starving. Some stewardess are not friendly. One stewardess spilled water on me and she didn't even say sorry."
Pros: "Quiet, food was good Good seating organization for separating family with babies and single person. I enjoyed my flight very much."
Pros: "No delays, nice personnel and food pas OK but a little pricy."
Cons: "Internet costing 8$ for an hour is way overpriced, no leg room, seats not really comfy, no meals provided during an 8 hour flight."
Cons: "Change of seat w/o any notification."
Pros: "Flight was timely"
Cons: "We flew to Hawaii for a friend's wedding and many of us flew different airlines. You would think that a flight that was 8 hours would include a meal?! Our friends who flew Delta and American all got meals and snacks. Another issue too is that you do get free movies although they don't tell you as your boarding that you would need their App to watch it. So if you didn't download it before take off you have to pay for their internet or their tablet."
Pros: "Checked on carry on for no charge"
Pros: "I enjoyed the amount of space I had. (I was in an exit row.)"
Cons: "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."
Cons: "The passenger in the seat next to mine rented a tablet from United and proceeded to spend the entire night playing games or watching movies -- he never turned it off the entire flight. The glare from the tablet made it impossible for me to sleep or even nap on the flight. I asked the fellow if he would mind dimming the screen but he told me that wasn't possible. If United could put dimmable screens on the tablets it would help create an environment conducive to sleep, which is what most passengers want on a redeye flight. Alternatively, privacy screens would cut down on the shared glare. As it was, the flight was a nightmare."
Pros: "Pilot flew very smooth flight and landing. Excellent"
Cons: "Crew failed to help when several babies were screaming in pain. Failed to help parents and seemed to be oblivious. Poor form."
Pros: "Overbooked the first flight which was a bit nerve wracking. Luckily got a seat. Seats are a bit small and the food was as expected."
Cons: "Overbooked flight."
Pros: "My companion and I had sweatshirts on and blankets. We were absurdly cold for the duration of the trip."
Cons: "Too cold"
Pros: "Nothing. Never flying United again. This was the first and only time. Going back to JetBlue and American."
Cons: "Wifi was broken as it was on the way out there. So nothing to do for 8 hours in flight. Flight attendants were rude and snappy. Plane smelled if urine when entering and was verbally expressed by multiple passengers. All complaints were handled with a shoulder shrug and an "oh well"."
Pros: "The flight arrived ahead of schedule."
Cons: "- United's entertainment system was not working again. The system was completely down. The plug-in power was also down. - Boarding was delayed because there were no crew members willing to help passengers figure out how to load the overhead bins."
Cons: "Noise level, couldn't use my light as it kept children up behind me and the guy next to me. Had to purchase food if desired."
Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
Pros: "I was in comfort plus so I had more leg room but in middle seat."
Cons: "Being in middle seat Stewards rude Everything (food and snacks, enertainment- wifi wasn't working so we couldn't view on our personal devices) needed to be purchased. Even delta and Hawaiian airlines give free meals. Didn't get seat assignment till I got to gate. Not allowed to say if I wanted window or aisle seat."
Pros: "Crew was very friendly"
Cons: "Having to wait"
Pros: "The flight and crew were satisfactory"
Cons: "That was probably the most uncomfortable flight I've ever been on. There is no room to stretch your legs or to recline the seat. To fly almost eight hours sitting straight up with no leg room is not something I want to do on a regular basis."
Pros: "The crew was very kind and welcoming all smiles and very good mood. The plane was clean and nice."
Cons: "No pillows for sleep, a/c was VERY poor. Hardly any air was coming out, I was sweating the entire flight. I hate that there are no screens."
Pros: "I was able to get an aisle seat"
Cons: "The pain in my ears"
Cons: "Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome."
Cons: "Wifi coverage was not reliable"
Cons: "The movies kept doing out. They told us to log in and get compensated in a few days"
Cons: "The 777 has the smallest seats ever!! Horrible flight!!! Seats are made for midgets!!!"
Cons: "Snack was terrible"
Pros: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Cons: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."
Cons: "Flight got delayed"
Cons: "Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost."
Cons: "I had to miss an extra day of work because of the delay coming back to Los Angeles. Thankful the Kayak app informed me of the delay in time to not go so early but once at the airport, my flight got delayed 2 more times."
Pros: "That my seat was next to only one other person"
Cons: "The little girl behind me constantly kicking my seat."
Pros: "Comfortable seats and good service."
Cons: "Not really flight related, but having the call buttons located on arm rests was terrible and interrupted sleep for everyone whenever someone's arm would bump a button and set it off."
Pros: "Smooth flight"
Cons: "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"
Pros: "great service from flight attendant Angela and Asian crew."
Pros: "The only thing I liked was the fact that there were chargers between the seats"
Cons: "My flight was delayed for 2 hours due to a "maintenance/paperwork" issue. Because of this I missed my connecting flight to Tampa and was rescheduled but now I must fly yo Newark and then to Tampa. My trip will be completed 12 hours later than originally intended and as such my plans have been upset as well as my self. I will not be flying united ever again after this trip."
Pros: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Cons: "I didn't like the idea that we went given a free meal because the plane broke down."
Cons: "Late flight bad food. Poor mannered employees and patrons"
Pros: "Window seat"
Cons: "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Pros: "Boarding was on time and crews helpful and accommodating."
Cons: "A parent with 2 yr old was placed in the middle seat where the toddler cried throughout the whole flight. Father had to constantly ask me to get up so he can take the son to the back of the plane to console him. It was an overnight flight from HNL to SFO so i didn't get any rest at all. Maybe parents with toddlers should be seated on aisle seats."
Pros: "The flight attendants were nice, couldn't been nicer."
Pros: "It's so fast excellent"
Pros: "Everything was good"
Pros: "Loved that United gave us TSA Pre check...."
Cons: "Limited food options on board"
Pros: "No WiFi. The new United system is worthless on most flights."
Cons: "Entertainment and food."
Pros: "Ground Stall and flight attendants were unusually pleasant. Perhaps the recent bad press United has been receiving had something to do with the turn around. All for the better. Keep up the good work."
Cons: "As usual, plane was crowded and seats were uncomfortable, even in economy plus."
Cons: "Not getting a confirmation email or check-in reminder. No working wifi or power docks on plane (marketed as having in-seat entertainment). Moved to the back of the plane with no recline and destroying my back after telling them I need at least minimal recline. Out of most food options upon being served last and given a soggy undressed chicken wrap for 12.00. Finally, the gate dock was not able to connect with the plane upon arrival yeilding a 30 minute delay at the gate. Unapologetic crew simply ready to turn onto the next flight. This is why I don't fly united."
Cons: "Not only did we sit on the plan for almost two hours before they realized that the plane didn't have enough gas we sat there for a another 30 minutes circling the dam flight line only to realize that there is to much cargo in the plane that it's to heavy to fly they didn't let anyone use the bathroom and we proceeded back to the terminal only to get on a different plane to fly out"
Pros: "Quick boarding/deplaning and super friendly flight attendants"
Pros: "Direct flight and pricing"
Cons: "flight attendants rude, pilots landing scarey 2 times, Cabin freezing whole flight and everyone complained!!"
Cons: "Everything is charged"
Airlines flying from Hawaii to Japan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hawaii to Japan
Masks required on board, masks provided on flights from Hawaii to Japan
Social distancing seating
Middle seats unavailable to book on flights from Hawaii to Japan
Testing for antibodies, testing for symptoms for flights from Hawaii to Japan
Waiving of change fees. Search flexible flights from Hawaii to Japan