I wasn't able to make the flight and the ticket agency refused to offer me a refund.
Crew was great and took care of my carry-on as all the space near my seat was full, so she brought it back to the front and stowed it for me.
Seats were small, as typically horrible on flights these days. In-flight movies are normally free over a 5 hour flight, but that didnt seem to be the case, not a bad thing as overnight everyone slept, however my screen was unable to shut off so we had to cover it with a blanket to block the light.
Horrible communicatuon between the crew and passengers. Poor entertainment and comfort. The delay in Chicago was poorly updated and once the plane landed the flight taxied for upwards of a half hour.
UA supervisor literally said, “It’s not our fault so now hotel assistance and you have to leave airport. When I asked what we should do since all the hotels were booked he said, “You can go anywhere you want to go but you can’t stay here.” Callous, uncaring, worst experience since I was in Desert Storm!
Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day.
I don't fly Alaska much but I might make more of an effort to do so after this past experience.
My suitcase was destroyed. It lost a wheel and is now inoperable.
Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life.
Customer service. Customer service. Custoner service.
Great crew as always.
Crappy Christmas remixes playing the entire time while waiting for takeoff was insufferable. You know, many people in this county do not celebrate Christmas so not sure why everyone has to listen to it. Or at least play the original and not the easy listening covers.
Arrived about a half hour early
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