|Flights Arrive in||Houston Hobby & other airports|
|Flights Depart from||Helena|
|Airlines||United Airlines, Delta|
Pros: The crew was there when I needed them. And out of the way to help sleep. Nice service on departure with wide range of drinks and snacks. Really like entertainment on devices. Many more options of movies to watch. Easy access to restrooms with one in the front and two in the rear.
Cons: Baggage collection at Dulles can be improved. It took over 30 minutes for the bag to arrive.
Cons: You didn't get my bags to airport on time and so I missed my connecting flight which was 90 minutes after my previous flight, I have an 8 month old son and you made us spend another 4 hours waiting for a flight.
Pros: Very friendly flight crew. Lots of smiles and personal touches.
Pros: Slept the entire flight
Cons: The plane was smaller so there wasn't a lot of space
Pros: Boarding and seating was smoother than in the past. No more cattle calls.
Cons: Mechanical problems causing delays are not uncommon, but the crew did little to communicate other than apologize. A complimentary cocktail, a working entertainment system, or even a regular update on progress would have helped.
Pros: Overall Service!!!!
Cons: People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much
Pros: The Updated Delta Airline A320 Airbus Inside & Out
Pros: How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!
Cons: See other side.
Pros: Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so.
Cons: Not enough pens
Pros: Michael was super polite and helpful. i Traveled with my young son and he took such good care of us.
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