Find Cheap Flights from Helsinki-Vantaa to New York John F Kennedy Intl (HEL - JFK)

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Good to Know

Average Price:
$929
(avg. price over the last 2 weeks)
Good Deal:
$566
or less (round trip)

When to Book Flights from Helsinki-Vantaa to New York John F Kennedy Intl

Flight prices as travel date approaches
-1 day
-2 days

Top tips for Finding a Cheap Flight

Looking for a cheap flight? 25% of our users found flights on this route for $565 or less.
The cheapest flight from Helsinki-Vantaa to New York John F Kennedy Intl was found 70 days before departure, on average.
Book at least 1 week before departure in order to get a below-average price.
Morning departure is around 28% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs for Booking Helsinki-Vantaa to New York John F Kennedy Intl Flights

How long does a flight from Helsinki-Vantaa to New York John F Kennedy Intl take?
An average nonstop flight takes 10h 40m, covering a distance of 4105 miles.
How many flights are there between Helsinki-Vantaa and New York John F Kennedy Intl?
There are 29 (nonstop) flights between Helsinki-Vantaa and New York John F Kennedy Intl per week, averaging 4 per day.
Which airlines provide the cheapest flights from Helsinki-Vantaa to New York John F Kennedy Intl?
In the past 3 days, the cheapest round-trip tickets were found on Multiple Airlines ($362), Delta ($379) and KLM ($385).
Do I need a passport to fly between Helsinki-Vantaa and New York John F Kennedy Intl?
Yes.
Which airlines fly most frequently between Helsinki-Vantaa and New York John F Kennedy Intl?
American Airlines (1 times daily), Finnair (1 times daily), Iberia (1 times daily) are the most frequent flyers on this route.
What’s the cheapest day of the week to fly Helsinki-Vantaa to New York John F Kennedy Intl?
For Helsinki-Vantaa to New York John F Kennedy Intl, Wednesday is the cheapest day to fly on average and Friday is the most expensive. Flying from New York John F Kennedy Intl back to Helsinki-Vantaa, the best deals are generally found on Tuesday, with Sunday being the most expensive.

Book cheap flights from Helsinki-Vantaa to New York John F Kennedy Intl (round-trip)

Airports
Origin
Helsinki
$362
only
$362
Destination
New York
$362
only
$362
Wed, Apr 25
HEL
JFK
17h 15m
Wed, May 16
JFK
HEL
12h 10m
Trip: 22 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Apr 17
HEL
JFK
13h 16m
Wed, May 2
JFK
HEL
18h 55m
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 14207 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
SLC
SJC
Excellent 9.6

As always, the crew and amenities were first rate.

We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced.

SLC
SNA
Excellent 8.0

Comfortable seats in coach Good snacks Friendly crew

Nothing

JFK
SFO
Excellent 10.0

Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid...

Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade.

LGA
YUL
Excellent 8.0

it was easy to navigate .

SEA
LAX
Okay 4.0

Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip

I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?

Sat, May 19
HEL
JFK
22h 00m
Thu, May 31
JFK
HEL
20h 15m
Trip: 13 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1536 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
ABZ
AMS
Excellent 10.0

Thankful for coffee being served without charge. Not all airlines do that.

FCO
AMS
Excellent 10.0

Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam

ATL
CLE
Okay 4.6

old plane, tight and uncomfortable

AMS
ATL
Good 7.0

newer plane, good staff

need better and more food options, more often

AMS
PRG
Excellent 10.0

Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.

Nothing!

Thu, Feb 8
HEL
JFK
17h 55m
Mon, Feb 12
JFK
HEL
22h 20m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2944 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
MIA
LIS
Mediocre 3.6

I didnt like the fact that the chairs are so close together. When passenger wanted to incline their chairs it would be too far back to be comfortable for the person behind. And to sit on the plane for a long fight in this uncomfortable position is not good. They need to make sure all chairs a fixed and now obstructing passengers comfortable manner

MXP
LIS
Excellent 8.0

Very gentle staff. Good food and service. And I will visit Lisbon next time.

Too early in the morning. A better connection in Lis wil lhelp

GVA
LIS
Excellent 10.0

Crew and captain we're very kind and friendly

LIS
MIA
Good 7.0

The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.

The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.

JFK
LIS
Mediocre 2.0

Cancelled our flight, at 4am. Did not give a reasonX

Sat, May 12
HEL
JFK
10h 40m
Sat, May 19
JFK
HEL
10h 30m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

EWR
KEF
Mediocre 2.0

Nothing

We had an 8 hour delay and only learned of the delay when we arrived at the airport.

KEF
MSP
Mediocre 2.0

Nothing

That they didnt hold the plane for us when it was delayed in Paris.

IAD
KEF
Okay 4.6

The fact that no one told me that my ticket price didn't include one free luggage...I had to pay $100 each way for my luggage!!

AMS
KEF
Mediocre 2.0

I didn't like anything...not enough connecting time , the flights are consistently late making for 20 minute connections with passport control...with my 91 yr old mother running the airport...i will NEVER take this carrier again!!!

nothing..plus you have to pay for everything food etc..

Fri, Jun 15
HEL
JFK
29h 10m
Thu, Jun 28
JFK
HEL
32h 00m
Trip: 14 days
6.2GoodShow reviews
Overall 6.2 Good
Based on 2317 reviews
Overall
6.4
Boarding
6.6
Comfort
6.1
Crew
7.1
Entertainment
5.1
Food
5.5
JFK
KBP
Mediocre 2.0

Nothing

The crew the plane etc.

TLV
KBP
Mediocre 3.0

The price

KBP
CWC
Okay 4.0

That I got here safely. Good price.

That the airline flew all the way to Chernovtsy, then turned around and returned to KBP. On a 1 hour 15 minute flight, they didn't know that conditions at Chernovtsy were too bad to take off ? Really? How stupid! So, they got back to KBP at midnight, took 2 hours to get me in a hotel. I was wheel chair assisted. Everything was o.k. in hotel, but only stayed 5 hours. In Chernovtsy there was inadequate care for handicapped. Had to wait for wheel chair.

KBP
JFK
Mediocre 2.0

Price

The flight was overall horrible - crew was not accommodating and plane was extremely uncomfortable. The crew called for an emergency landing in middle of the flight for a medical emergency and no one had an actual emergency and it took over 2 hours to get back in the air. No crew memebwr gave any info about what was going on and we were stuck in our seats the entire time. Would not recommend this airline to anyone.

KBP
JFK
Okay 5.3

Used UIA 3 times. Never got to destination on time. It is a mess!

Mon, Jan 29
HEL
JFK
19h 35m
Mon, Feb 12
JFK
HEL
9h 45m
Trip: 15 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Apr 10
HEL
JFK
16h 30m
Tue, Apr 17
JFK
HEL
14h 10m
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1536 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
SFO
AMS
Okay 5.0

Crew was very helpful.food

Food was not upto the mark.

AMS
IAH
Excellent 8.6

Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen.

AMS
PRG
Excellent 10.0

Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight.

Nothing!

KRK
AMS
Mediocre 3.0

Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.

JFK
AMS
Good 7.6

Two hours delay in the start.

Tue, Feb 6
HEL
JFK
19h 35m
Thu, Feb 15
JFK
HEL
12h 35m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 17
HEL
JFK
17h 55m
Fri, Jan 26
JFK
HEL
22h 20m
Trip: 10 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2944 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
MXP
LIS
Excellent 8.0

Very gentle staff. Good food and service. And I will visit Lisbon next time.

Too early in the morning. A better connection in Lis wil lhelp

AGP
LIS
Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

LIS
EWR
Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

LPA
LIS
Mediocre 2.0

Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later.

LIS
MXP
Mediocre 2.0

I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit

Mon, Apr 16
HEL
JFK
12h 25m
Tue, May 8
JFK
HEL
11h 12m
Trip: 23 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1536 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
JNB
AMS
Excellent 8.0

Good multi media access and content

JFK
AMS
Good 7.6

Two hours delay in the start.

SFO
AMS
Okay 5.0

Crew was very helpful.food

Food was not upto the mark.

FCO
AMS
Excellent 10.0

Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam

SFO
AMS
Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

Wed, Feb 7
HEL
JFK
19h 35m
Wed, Feb 14
JFK
HEL
9h 45m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 9
HEL
JFK
17h 55m
Tue, Jan 16
JFK
HEL
22h 20m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2944 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
GVA
LIS
Excellent 10.0

Crew and captain we're very kind and friendly

LPA
LIS
Mediocre 2.0

Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later.

LIS
EWR
Excellent 10.0

was delayed 2 hours

AGP
LIS
Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

LIS
EWR
Good 6.3

Friendly and kind captain and crew

I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!

Tue, May 1
HEL
JFK
25h 11m
Tue, May 15
JFK
HEL
14h 10m
Trip: 15 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1536 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
SFO
AMS
Excellent 10.0

From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.

The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!

JNB
AMS
Excellent 8.0

Good multi media access and content

ABZ
AMS
Excellent 10.0

Thankful for coffee being served without charge. Not all airlines do that.

SFO
AMS
Okay 5.0

Crew was very helpful.food

Food was not upto the mark.

FCO
AMS
Excellent 10.0

Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam

Wed, Jan 24
HEL
JFK
19h 35m
Tue, Jan 30
JFK
HEL
12h 35m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 9
HEL
JFK
10h 50m
Fri, Feb 2
JFK
HEL
10h 15m
Trip: 25 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

EWR
KEF
Okay 4.0

The flight crew was kind.

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

MSP
KEF
Excellent 10.0

Crew was very professional

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

ORD
KEF
Good 6.0

Overall great airline

Handled my layover transition extreme Lu poorly. We’re very rigid and I didn’t get into Zurich until the late evening. Missed a very important meeting...

Fri, Jan 12
HEL
JFK
17h 55m
Tue, Jan 16
JFK
HEL
22h 20m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 2944 reviews
Overall
7.6
Boarding
7.5
Comfort
7.4
Crew
8.0
Entertainment
6.8
Food
7.2
AGP
LIS
Excellent 10.0

Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow

NONE

LIS
MIA
Good 7.0

The food was good. I have Celiac Disease and they accommodated my gluten free necessities with GF bread!! Wow.

The entertainment for an international flight (9 hours) was horrendous. The tiny TVs were actually fuzzy and it is set up so that you cannot actually choose your movie. It is like watching TV where you may tune in to a movie 20 minutes into it playing instead of starting whatever movie you want from the beginning. To make matters worse, there was no plug-in in case you wanted to watch entertainment of your own on phone/iPad.

JFK
LIS
Mediocre 2.0

Cancelled our flight, at 4am. Did not give a reasonX

LIS
MXP
Mediocre 2.0

I had 1 jour layover but was a big lide for air line I would never travel with this air line again the rest my life They have me pay my luggage. That is stealing from customers Butshit

DKR
LIS
Mediocre 2.0

Not good I book a fly

Wed, Apr 11
HEL
JFK
16h 30m
Thu, Apr 26
JFK
HEL
12h 35m
Trip: 16 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1536 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.2
Food
7.5
SFO
AMS
Okay 5.0

Crew was very helpful.food

Food was not upto the mark.

JFK
AMS
Good 7.6

Two hours delay in the start.

KRK
AMS
Mediocre 3.0

Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again.

JNB
AMS
Excellent 8.0

Good multi media access and content

JNB
AMS
Excellent 9.6

Comfort economy well worth the extra.

Wed, Jan 10
HEL
JFK
10h 50m
Sun, Feb 4
JFK
HEL
10h 15m
Trip: 26 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6407 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
ZRH
Mediocre 2.0

Didn’t exist

KEF
CDG
Excellent 8.6

It does the job of taking you on time to the place you are flying to. I had forgotten that you have to purchase food but I find that much better: a lot less waste that on airlines where it is provided.

KEF
ORD
Mediocre 2.0

same as above

same as above

KEF
MCO
Good 6.3

Wheelchair sbailanlr

No good food n not free

KEF
TXL
Okay 4.0

Crew members were courteous

Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp

Mon, Mar 19
HEL
JFK
13h 50m
Tue, Mar 27
JFK
HEL
13h 00m
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
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