No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.
That I didn't get a chance to actually fly on AirBerlin!
Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music
Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.
I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey.
Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.
Pretty good legroom, especially on the transatlantic legs. Responsive flight crew. Tasty food (for purchase). Good price. Easy connection at Keflavik. Flight attendants responsive to on-board problems.
No water fountains at Keflavik. Limited seating at Keflavik.
Even though TXL is a small airport, it is complicated to maneuver. My connection was in the same teriminal and only two gates away, but I had to exit the gate, find a departure information board at the entrance to the airport (because there was none inside of security and had not recieved any information about a gate change via email or SMS) and then enter through security again. This was a much more complicated process than it should have been to move only two gates downward for my connection.
Air Berlin lost my bag for my entire vacation. When I arrived back to the airport to fly out, it was just sitting there at lost and found. I will never fly Air Berlin again.
Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)
A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.
Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great.
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