Overall, the seats were pretty comfortable. When I flew to JFK on Hawaiian's inaugural flights, the seats were very uncomfortable, but these new seats appear to give you more room and it is a little more comfortable. When taking a long 10 hour flight, seat comfort is very important.
Personnel were excellent. All were consistently helpful, cheerful and utterly professional. Our stewardess handled an extremely rude passenger with aplomb.
Boarding and take-off were efficient and on time.
The seating was wretched, viz., hard bottoms and very tight legroom. Leaving and reentering our seats were extremely difficult due to the very tight space created by the reclined seats in front of us. Reading was made difficult as shadows were cast over our books by the reclined seats. Napping was rendered very difficult due to the uncomfortable seats. On our trip to Oahu we were served meatless meals. The trip to New York City fortunately did include some meat. However, all meals and snacks were of micro-portions.
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