Comfortable seating. Meal and snack included. Thought and car for customers was outstanding. They even had USB ports to charge small devices.
If it had wifi it would have been optimal. Also the ability to plug in electronics up to laptops at each seat. Something no airlines do for some reason is load the customers from the back of the plane first. It would be much more efficient and nobody would have to use an overhead compartment not near them, worrying about there personal belongings.
I'm not big "air travel" person. I don't do it often. But the flight over to hawaii was pleasant. Very pleasant. The flight attendants were cool. I didn't feel like punching anyone for being annoying. And that is a very honest answer.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Flight attendant on my aisle (I was in seat 14D ) must have had a bad day. Not once did she smile on the 10 hour flight. Matter of fact, she was grouchy. Seating was cramped as usual.
No choice on food selection. Had to skip lunch because of my allergy to cheese.
Apart from early boarding, there really were no benefits to being a premier club or pualani gold member...cramped seating.
Unable to check in online either with JetBlue or Hawaiian (tickets were purchased though HAL).
Pilots were courteous over the intercom. And one of the male flight attendants was great at coming around and making sure no one was thirsty. He did this quiet often.
After I accidentally placed my retainers on one of the food trays, the crew members showed very little effort in helping me find it. One guy helped and after sifting through a few trays he gave up. Needless to say, my retainer was not found. Could have offered to look through another section of trays but no. So thanks for that.
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