Pros: "Friendly attendants. Comfort for economics."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."
Pros: "Everything was easy."
Cons: "All the extra charges for luggage and seating. Total rip off! Not flying with Sun Coutry next trip. Very disappointed."
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Delayed flight, hot airplane until cruising altitude will never fly with this airline."
Cons: "Departing flight was delayed without notice"
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Cons: "The seats were uncomfortable. There was not enough room space and I am not even a tall person."
Pros: "Don’t like all your fee gauging. Will stick with Delta from now on."
Pros: "Crew excellent, very attentive"
Cons: "Marginal comfort, for an average sized man."
Pros: "Airline attendants were great!"
Cons: "No snacks available. No free entertainment options."
Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."
Pros: "Ceres was wonderful during the check in process. She went above and beyond with assisting with some challenges we had with someone in our party. Made it seamless and enjoyable. Great flight!!!"
Pros: "Sun Country Airlines 1. Nice and helpful crew"
Cons: "Sun Country Airlines 1. Crammed like sardines"
Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"
Pros: "There were no delays, everything happened without a hitch. Loved meeting the Sun Country Bear, who was at MSP for the first flight to Sonoma County."
Cons: "I wish you could choose a seat without being charged. There wasn't food or entertainment to rate, so I gave an average 3 stars bc there wasn't an NA option on the scale. They charge way too much for a tiny Jimmy John's sandwich."
Pros: "I didn't like anything about this flight because I didn't get on it."
Cons: "I disliked everything tbh."
Cons: "The flight was crowded and the seats are cramped. I am a normal size.person and my seat seemed to have less legroom on both going out and coming back. Awful!"
Pros: "Flight attendants were helpful and friendly, very professional. Would fly Sun Country again."
Cons: "The pull down trays were nasty and I had to clean it. Flight attendants need lots is polish."
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Cons: "Cabin temperature was too warm for the entire flight, I asked the flight attendant to adjust the temperature lower. The temperature remained the same, seatmates were also complaining. We cannot remove clothing when hot but can add clothing or blankets when cold."
Pros: "Check-in was painless, direct flight"
Cons: "Zero entertainment unless you pay $12 to use a small tablet of theirs."
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "Everything went well"
Pros: "Lucked out with no one in the middle seat again.."
Cons: "I was in row 9 so my seat didn't recline because the exit row was behind me which literally made me furious. I was so uncomfortable I asked a flight attendant for a pillow & she said they didn't have any when I in fact saw the overhead compartment in the front of the plane with pillows in it while boarding... I found that super rude."
Cons: "I waited in a 45 minute line to get a boarding pass. Every other airline has eliminated this wait by allowing passes to be delivered electronically"
Pros: "Landing safely"
Cons: "1 hour late departure, no food provided, no wi fi. All of these things are standards on other airlines."
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Pros: "That they gave veterans an early seating"
Cons: "That my family wasn't seated together"
Pros: "Everything was great and quick from Fort Myers to Cancun"
Cons: "Once leaving Cancun, we went through main security with no problems. But as we were attempting to board I had to be checked a second time, I do not feel that this was necessary since I was already cleared by TSA. All they said was this is a random check. I was held so long that my and my wife had to search for over head space for our carry on bags, as there was almost none left. I do not feel that there was any cause for this and made our return flight very unpleasant."
Pros: "On time, good AC, water offered."
Cons: "I really don't understand how such a renowned airlines company can leave without even waiting for the customers who have booked ticket. I got delayed by 1 min and I was not given a seat in the flight and told that my seat was given to someone else. It's pathetic and was really disturbing. I was made to wait 6 hours in airport to catch the next flight. I'm highly dissatisfied and would never prefer the airlines again."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "Nice short flight. Normal drink cart came through early with no up charge."
Cons: "Upcharges including $25 for first bag for each of us. A charge for even a snack on the flight."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Pros: "The crew was great!!"
Cons: "No complimentary snacks were served and it was a 4 hour flight."
Pros: "I was a first class passenger flying out of cancune from wedding. Whe it amd time to board the lead at the ticket counter asked me to step aside and said she can't let me board as I smelled liked alcohol. I assured her I haven't had a drink that day and even if I did why would it matter."
Cons: "After much debate then me demanding to speak to the captan as it is his final decision she did so. That capt assisted her that all is ok and to let me board. Once he left she made me wait to be the very last person to board and had two security guards escort me to my seat. I am a professional and consider myself very put together so found this to all be overboard and completely obserd. Thanks for confirming that I will never fly with you all again."
Cons: "I hate the policy that lets people who bring on luggage for FREE delay boarding and departing the plane. I pay to have my luggage do loaded and then stand waiting while the cheaters and cheap passengers jam with the help of crew everything up top. Same on the way out . Those who pay should board and depart plane first and of course still be delayed on take off by the frugal idiots . Everyone should check their luggage or those who carry on should be the ones who pay"
Pros: "Sun Country's customer service was amazing. Our flight to Mexico everything went well and we were treated well. Our flight home from Mexico we had to change. My wife became extremely ill and under the direction and OK to fly home from Doctor Gonzalez It was in my wife's best interest to leave Mexico early. On phone your Reservations person was wonderful and helpful in giving us our best options. We followed her directions and when we got to airport the gate agents and , a personal wheel chair person, were amazing . Our wheel chair person for flight 572 - 2/26/2016 was your best advocate of what your customer services is. She knew every phase of the operation of your Airlines. she represented your Airline very well. She loves her job and does her job superior to others. In Mexico they made the process of flying home easy for us. We were so afraid that my wife would not be able to go through the process but they treated her so gently and lovingly and made sure we got home stress free. They treated both of us like they knew what we had been going through and knew just what to so to make us feel special and at peace. I must say your Mexico agents are well trained and professional. They made sure that we were well taken care of as well as the other passengers. We were at the Airport early and I had a chance to view how others were treat, wondering if it was just us that they made feel special, It was not just us they made everyone feel special. I just can not thank your Mexico team on the morning of 19 February 2016 enough. We are truly truly grateful. When we arrived at our home in USA a wheel chair again was waiting for us at the aircraft door to take us through customs and to a cab. Again our wheel chair person again was amazing in making sure my wife would be OK through the customs process. THANK YOU SUN COUNTRY WE ARE VERY IMPRESSED WITH EVERY ASPECT OF YOUR CUSTOMER CARE. WE ARE EXTREMELY GRATEFUL. John"
Pros: "Super nice crew- Seats were comfortable-we felt safe and well cared for the whole time. No hassles with the immigration papers like on other airlines-they had plenty and were willing to answer questions."
Cons: "Had to change gates without much notice. Maybe airports fault and not SunCountry."
Pros: "Very smooth take off & landings ! Crew & airport staff were knowledgeable & super helpful. I will fly with Sun Country again & recommend them to my friends."
Pros: "We were able to get Sun Country first class.. it rocked."
Cons: "We requested bulk head seats as my husband just had knee surgery. They said they were all taken. Well the young men sitting in these seats did not seem to have any problems getting up and down and getting around before the flight and certainly did not after."
Pros: "Flight on time and professional crew"
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"
Cons: "To have us sit together"
Pros: "Great crew, free liquor, yummy snacks."
Cons: "No delays!"
Pros: "Availability of beer for such a short flight."
Cons: "Food was ok but could be better."
Cons: "The flight Mexico-Merida was delayed"
Cons: "Entertainment or WiFi being available"
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Cons: "missing luggage for 2 days now. not Good!!!"
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Quick flight, ease going through customs"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Cons: "I had to document my luggage in every airport"
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Pros: "Excellent legroom, friendly service, on time"
Pros: "At least this one is on time."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Cons: "Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline."
Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."
Pros: "flight on time, flight price"
Cons: "Retra Retraso de 2 hrs sin ningúna explicacion"
Pros: "From the boarding process all the way to arrival it was a great experience overall. Brand new planes with free up to date movies. The economy seats truly recline (to what i was very surprised) and the food was pretty good."
Cons: "There's absolutely nothing I didn't like about it."
Cons: "The flight left with a delay of 11hrs. That's unacceptable. The customer service employees didn't help a lot. No accommodations were made. Horrible experience. Will never fly again with this company if possible."
Pros: "Price and staff were great."
Cons: "Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment."
Pros: "My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided."
Cons: "Checking in at JFK took a while."
Pros: "A tiempo!!!!!!! Gracias"
Cons: "After so much money given to private airlines from the government to mitigate their loses during the pandemic, they are still packing their planes back to back. It should be a law to forbid more than two passenger per sit row leaving the middle seat empty, unless they're in the same reservation."
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "Nothing in particular."
Cons: "We took 2 United flights today... Both were delayed. Really annoyed by it. We took some other flights using AA and Delta, and both were on time. United failed horribly at it."
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Pros: "I got upgraded to first class for free"
Cons: "I was very happy with this flight!"
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Nice flight but a little tight."
Cons: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Pros: "No carry-on charge, free beverages, in flight entertainment, great movie selections"
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Pros: "poor service, rude flight attendants, no leg room, dirty plane..."
Cons: "poor service, rude flight attendants, no leg room, dirty plane..."
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Pros: "I'm so glad I got to sit next to my wife."
Cons: "I had to check in my carry-on when I got to the gate. I had my snacks and entertainment packed in my bag so I had to unpack my stuff for the flight. Once on the plane there was plenty of room for my bag to go in the overhead compartment. Not only did I deal with the discomfort of having to carry my stuff in my hand on to my next flight but I had to deal with a flight attendant that had no self awareness of his surrounding. The flight attendant ran into my shoulder more times than I can count. Such an irritating flight."
Pros: "being my first time flying international everything went smooth. The staff was very helpful."
Cons: "This flight went smooth, I was very pleased with it."
Cons: "Seats uncomfortable, crew rude to other passengers"
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Cons: "Flight attendants were rude."
Pros: "Lovely crew. Comfortable flight."
Cons: "The B terminal of IAH Airport is awful. Impossible shape and bad signage. The signs on the inside don't match the outside so picking up people is difficult."
Pros: "Great service great equipment and great prices!"
Pros: "I was in Economy Plus and it was as nice as any type seat on any other airline."
Cons: "It would be nice if they could serve a snack in mid flight as it's a long long way!"
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Cons: "It is smaller"
Pros: "The flight attendants were top notch."
Cons: "It was a very nice flight."
Cons: "I got late to my next flight !! I loose my flight ."
Pros: "Crew was great. Very patient with a difficult situation."
Cons: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Pros: "Not much. We did arrive intact. Crew was pleasant"
Cons: "Heh, it's 2017 and the halcyon days of travel are long gone . . . unless you're willing to shell out money . . . and more money. . . and more money. Flying is a demeaning experience where the airlines nickel and dime you for everything. Seats in economy are miniscule, your neighbors are in your laps, the food is objectionable and costly, entertainment non-existent or costly. Customers are cash cows who can be sucked dry for every amenity."
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Pros: "The flight attendant was GREAT!!!!"
Cons: "Again with the pretzels"
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "Both flights were early landing which was nice everything moved smoothly"
Cons: "I didn't have an assigned seat in the 22nd flight so when they called I asked about they said wait for ur flight to be called so I went and Sat back down til they called me by name so almost missed my flight because the communication with the staff needs improvements"
Pros: "Smaller crowd"
Cons: "Had to rush from one terminal to another to just barely make boarding, there was a bad smell on the plane, and the staff was not friendly."
Pros: "I was moved to business class after an ordeal but the extra room was nice."
Cons: "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Pros: "The communication was great. The taking off and landing was great"
Cons: "The food was mediocre and I was not given a choice. They ran out of chicken and the only food they had left was pork that seemed like can food. Breakfast was dry croissant with yogurts."
Pros: "Will probably not a se UA for another flight"
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Cons: "My flight from IAH to LCH was delayed 5 TIMES while I was in the air from SEA. I ended up having to fly into Lafayette because otherwise I would have been stuck at the airport for 4 hours when my original layover was 1.5 hours."
Pros: "The crew saw me running to board and helped me and my daughter board the plane fast even though we got there late."
Cons: "The food and seats weren't great. The food was nasty for $10. The seats were uncomfortable due to we had a bigger man next to us who didn't allow any arm space at all and was uncomfortable the entire flight home."
Pros: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Cons: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Cons: "The visitor documents could have been passed out sooner. We didn't babe much time before landing to complete and instructions were not very clear."
Pros: "The flight going over"
Cons: "Everything was very good everyone was nice"
Pros: "Crew, Entertainment options, spacious seating"
Pros: "Everything was fine except the seats"
Cons: "The seats were uncomfortable"
Pros: "The flight was cheap!"
Cons: "The flight was cheap... Meaning you even have to pay for a drink. They didn't even offer water and in the winter it is incredibly dry. I also almost paid 50 dollars for a carry-on that I was entitled to. Luckily I called to confirm that I've personal item is included."
Pros: "The price"
Cons: "The uncomfortable seats"
Pros: "it was everything i expected it to be - minus a few details, but all in all, you get what you pay for. For the price point, it was def a better experience than Spirit which is important. They might not be my first choice but its fair and comfortable enough."
Cons: "i sat a few rows from the back of the plane and the bathroom had a permeant musty smell as if it was old and gross. the flight was about two hours and the flight attendants never asked me what I wanted as my complimentary drink - i thought that was kinda crappy."
Pros: "Clean and comfortable seats"
Pros: "Misleading, deceptive, and price gougers!!! Worst airline on the planet... Plane was delayed because aircraft was Dented"
Cons: "No amenities... pay for everything including: carry on, soda in flight, and basic seating. Seats don't recline, food tray the size of playing cards, no technology - tv, Wi-Fi, FM radio. Will never use again, Staying with American Airlines or Virgin! Horrible landing, my wife thought she was going to fall out of the plane. Flying United was the worst until now."
Pros: "Everyone was so nice, from the sweet girl who checked our bags in Houston to all the flight attendants on the plane."
Cons: "The girl in Houston could've used some help"
Pros: "On time friendly crew great price"
Cons: "No recline on seats poor room for legs"
Pros: "That we didn't crash"
Cons: "Everything else: 1+ hr delay for boarding with Frontier employees at Houston gate insensitive to our worries;they didn't bother to let people know what is going on,time frame,etc; they were just killing the time and joking with each other When arriving on SFO, there were 2 or 3 plains ahead of us at the gate,plane full with infants crying at that late hour trapped on the plane,crew not kind or thoughtful to go around give some hot tea or water or,or..nothing. BTW, only something like 2oz of water is complimentary,a lousy cup of coffee or tea is $2.99 ! Luggage was another stroke causing situation when in top of the history of this flight,the belt bringing the luggage to the baggage claim area...broke and luggage had to be loaded manually..We all learned about the cause of the delay after about 45-50 min of just waiting ,abandoned,with nobody to tell us what is going on.!"
Pros: "Inexpensive, nothing i didnt need."
Cons: "Bag policing could probably happen ahead of time?"
Cons: "the aircraft had maintenance issue and we were 21/2 hours late on arrival and did not know about price of carry on which was 45 dollars each way"
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Pros: "Nice staff, just oblivious to everyone sleeping at 2am while they carried on and on with their chatty gossip."
Cons: "Baggage took almost an hour to arrive on both legs of my trip. We were delayed in SFO but due to a long planned maintenance there. Airline could have prepared better. No early boarding with my two year old, but only after all the elite and a whole zone 1 of people. Seats have big gaps that allow things to fall and people sneezing on you from behind. Loud crew with obnoxious lights on during a very delayed flight that became a red eye. Why pay more for seats near the loud crew who doesn't take in the fact that we're all tired. You want to sell food? Choose better items. My $3.99 coffee could at least have more than a powder non-dairy creamer. Flight price is so deceiving when you charge for everything on top of it, including where I sit. Lame, awful, corporate money grubbing mentality. I'll stick with southwest (I later learned they had had fewer options for once because they actually considered that a runway was closed)."
Pros: "Flight was on time"
Cons: "Seats don't recline and are very uncomfortable."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "Everything..I will not ever fly Frontier again. The cost to pick a seat, baggage, carry on's, snacks on the plane, and shitty customer service from flight attendants. I could have flown Delta non-stop AND have everything included. I will make sure tour spread the word. Awful customer service. Caused many people to miss connecting flights and made them pay for overnight hotel stays, missed work, etc. No sympathy or willingness to do right by the customer."
Cons: "Absolutely awful experience. Arrived 3 hrs ahead of time to check luggage and the line was wrapped all the way around the airport. No one working to direct the lines. Only 3 people working to check luggage the week before christmas. Almost missed our flight because the line was so long. Was advertised as some free seating options but when checked into flight 24 hr ahead of time had to pay $16 a piece for middle row seats at the very back of the airplane. Flight was delayed 3 hrs because one of the flight attendants did not show up. Will never fly frontier again."
Cons: "We were charged for a seat on top of the ticket price, our carry on luggage, as well as drinks and snacks on the plane. If I'd known of all of the extra fees I wouldn't have chosen fronteir. Now I know, and won't choose it again."
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "Flights were on time"
Cons: "Didn't know it would cost me $80 to bring luggage with me. Would have liked to have known this explicitly in advance - I'm a graduate student and $80 is a lot of $ for me to spend without budgeting for it. Also - I needed to do school work while on the plane and the try tables weren't big enough to hold a computer."
Pros: "Plane was clean. Baggage came out on carousel promptly."
Cons: "Flight attendants were rude and condescending, not typically what I've found when flying frontier. I'm not sure if they were having a bad day or what, but all three needed a serious attitude adjustment. The flight was delayed but no details as to why it was delayed were given which would be helpful. There is no entertainment on frontiers flights and there is no option to purchase wifi to make the journey more comfortable."
Pros: "Not a lot"
Cons: "You pay for everything a seats carry on bag a coke everything had a cost"
Pros: "Friendly staff & great landing."
Cons: "I'm on my way back to Houston now & my plane is one hour delayed."
Cons: "Garbage airline"
Pros: "Attendants were very polite"
Cons: "Waiting too long for the next fly."
Pros: "That I arrived home safely."
Cons: "You have to pay for a carry on, no complimentary snacks, flight was delayed an hour"
Pros: "Comfortable seats, newer plane, airy feel to cabin."
Cons: "Baggage policy is by far the most cryptic & restrictive of any national carrier... And ever heard of paying to reserve a seat?"
Pros: "Staff was good."
Cons: "No TSA precheck, no wifii, no in flight entertainment, Everything cost money from carry on to drinks and food."
Cons: "I was surprised to be charged for a small carry on bag for $40.00. I found the passenger next to me was not charged for the same exact bag."
Pros: "The boarding process was very quick."
Cons: "The woman at the counter got so frustrated answering passenger questions that she just turned off the screen. I had no clue if I was at the correct gate and also had no idea what time the flight was scheduled to leave."
Cons: "The carry-on fee was a surprise. Although I can understand the need to restrict what is carried on because people try to avoid check baggage fee, but a carry on fee is ridiculous."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Cons: "airlines have become so cheap! it is sad to see, uncomfortable seats that do not recline and charging even for carry-on bags. frontier used to be my favorite airline because the seats were comfy and the staff was nice and there were free cookies! it felt like i was not being nickeled-and-dimed for everything. now is a different story. would not take frontier again :("
Pros: "What did you like? nothing"
Cons: "What didn't you like? everything"
Cons: "It was a surprise to me that now even carry on luggage is charged. Please make that clear up front -- before purchase"
Pros: "N/A Jose Sanchez 305-763-6132"
Cons: "I was helping my mother - in - law check in and board - she needed wheel chair assistance. We were in line to drop off a bag that we had checked in online an hour before the flight. There were 5 people in the line with only 2 reps helping. Since I hadn't printed the boarding pass, I tried to print the pass at the self-help kiosks getting the message that I needed to see an agent. The cut-off for checked in baggage is 45 mins before the flight, however the reps were making no effort to expedite the service. In 15 mins they had helped 2 people making us the 3rd in line and the line had grown to an additional 5-6 people behind us. 45 mins before the flight they refused to take in any bags for checking - in. Since I was able to take the checked in bag with me, I asked that the agent print the boarding pass for my mother in law and call for wheel chair assistance. The agent called for wheel chair assistance but refused to print the boarding pass! The one thing that the ticketing / check in agent should be able to do is to print a boarding pass for a reservation that is fully paid. Because of this my mother in law had to miss her flight and we paid an additional $99 to get onto the next flight. I was so taken aback when the agent refused to print the boarding pass, that I did not even know how to convince her to do her job. This is probably the worst experience I have ever had with any airline!"
Pros: "Quick and easy boarding"
Cons: "had to pay for both baggage check...and carry on.....little to much!!!!!.....but overall it was a good experience ...."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Cons: "Flight was delayed due to SF weather. But it's the price gouging and lack of entertainment or wifi that really grinded my gears."
Pros: "The crew was exceptionally helpful on both segments."
Cons: "The seats were not comfy at all- no reclining whatsoever and had to prepay for every bag."
Pros: "Terrible customer service"
Cons: "The flight was canceled and changed to las vegas. And than I have to buy ticket from las vegad to san francisco again."
Pros: "On time and clean."
Cons: "Two many crew members 5 for 17 customer and we are paying for food, baggage, and seats."
Pros: "Plane didn't crash"
Cons: "Nickel and dime everything"
Pros: "The seats were fairly comfortable with plenty of room side to side and front to back. Flight attendants were courteous."
Cons: "Have to pay everything piece by piece, why not have the pay per view movie screens as well?"
Cons: "I wasn't happy to hear that Frontier charges for everything. I also hated that because I was 5 minutes late to checking in, because apparently after 45 minutes you aren't supposed to check in. So they charged me $40 for a carry on, that I couldn't even get checked in."
Pros: "The crew was fine."
Cons: "First, I was not made aware that checking a bag, selecting a seat, and carrying on a bag would each be extra charges on top of the ticket price. If I had known that, I would have used a different airline, because the prices were relatively similar after all of the added costs. Secondly, the actual plane ride was incredibly uncomfortable. The seats on these airplanes do not recline (which is frustrating for a 3.5 - 4 hour flight), drinks or snacks are not free, and most of the other passengers were rude and difficult. I would not recommend this airline for any flights longer than 1.5 hours."
Pros: "The cabin crew was very nice and engaging. The airplane was brand new, only three weeks old. This is a no frills airline that nickel and dimes you on everything though, from seating to carry-on bags. A minimum of $16 to as much as $50 just to select a seat that you have already paid for?!? And $40 for a carry-on bag. Several people were pulled out of the boarding line because they had not paid for backpacks that Frontier considers a carry-on bag."
Cons: "I didn't like paying for a seat that I already purchased. Perhaps I'm "old fashioned" in that when I buy a ticket, I automatically get a seat. But at check-in when given my seat selection I could choose $13 seats or $20 seats. I thought this wasn't allowed anymore in that your purchase price is the price you pay unless you upgrade to a better seat."
Pros: "Nothing , absolutely nothing."
Cons: "She is not home yet. She still stuck in Houston."
Pros: "Crew amazing but seat definitely no room.. my first time flying overall ok"
Cons: "Wider seats"
Cons: "be ontime not hours late"
Pros: "The crew was funny. We did airplane yoga and they made jokes."
Cons: "The seats are not comfortable"
Pros: "Still no entertainment options or internet on spirit. Ok if price and schedule performance holds strong. Considering no recline seats, seat is surprisingly comfortable for short trips."
Cons: "Baggage claim still slow considering you have to pay for."
Pros: "The airline is no thrill Airline so the only thing good about the airline is the cost..."
Cons: "They don’t offer water..."
Cons: "I booked the flight and paid for it but because of the very bad customer service I couldn’t use it! So sad."
Cons: "I tried to find out who checked me into the flight and her supervisor. I was discriminated against for having a service animal. I was told my doctors paperwork was insufficient. I called spirit airlines to see who was working and they could not find out. I will never fly again with spirit."
Cons: "First time I have flown Spirit - 1st left was cancelled, then on the 2nd we were charged $130 to bring two small bags on the plan. Plenty of overhead space, just deceptive pricing."
Pros: "Once I boarded and found MY seat actually there, right where it was supposed to be, and we departed early, pleasant attendants (way nicer and knowledgeable than on-line booking crew!), uncrowded plane, no frantic, rude rush to get us through snack service, early arrival, uncomplicated, speedy disembarking, maybe, just maybe , I'll fly Spirit again. Now that I know all the ropes, rules, fine-print, etc.I'll price to see if it's really worth the drive to TIA, the parking expense, all the add-ons, or if it's easier and less agita just to leave from SRQ, my down-the-street airport and maybe just a few $$ more."
Cons: "The absolute chicanery of your on-line booking process!!!! Get real, people...I bet YOU couldnt even complete the process and remain sane!!!! I just read some reviews: people are rude loud and angry because of your online process I know you claim bare costs, but we are still giving you our hard-earned miney. We do it because we cant fly first-class (-$$$-) so dont make us feel like we are settling for steerage. It's a lot of money to us!"
Pros: "I liked that the kiosks were working this trip."
Cons: "The seats were too uncomfortable and they don't recline. The heavy metal trays are thee worst noise making ever, it feels like someone is kicking or punching your seat whenever its pulled down behind you."
Cons: "I had my flight from Detroit to Houston scheduled for Sunday around 7 am arriving to Houston at 9 am. They sent me a message on Saturday at 9 pm stating that my itinerary had change and now I was going to leave from Detroit at 3 pm arriving to Minneapolis at 5 PM and needed to wait in Minneapolis 5 hours to leave to Houston around 10 PM and arriving almost at 1 am on Monday! Total waste of time. Also on the way back I had a carry on bag that supposedly was too big and I needed to pay 57 USD extra. They advertise it as a low fare airline but then with all the added charges they have it is almost as if you were flying with a better quality airline"
Pros: "Plane landed safely in destination"
Cons: "Baggage and cancellation, seat assigned, delayed departure"
Cons: "Flight delayed almost an hour. There was zero cushion in the seats and I tried two different ones. It was like sitting on fabric covered steel bars."
Cons: "The flight left 9 minutes earlier than scheduled so we missed the flight and had to go to hotel and missed a day at my job as well as my wife too."
Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."
Cons: "Told agents that my wife is Russian, but is a permanent resident, so they told me to put the resident card number on her reservation, but did not mention anything about her Russian passport being needed. So once we discovered that we needed my wife's passport, I contacted Uber to pick me up. take me home, so I could get her passport, but, since her reservation was in her married name, the agent had to redo her reservation to her maiden name and we missed our flight. Also, since I had already checked in with one bag, the bag made the flight without us, as it was not in the Houston airport."
Pros: "The crew was very friendly and made the flight more enjoyable."
Cons: "The fact that we had to pay extra for luggage that was over 40 lbs. I wasn't aware of this rule prior to checking in (though it's possible I just missed it in an email.)"
Cons: "Having to pay for water, I get its bottom dollar fares and no frills, but they could at least through in a drink on a 2hr flight"
Pros: "Comfortable seats"
Cons: "You did great in a difficult stormy situation"
Pros: "The flight attendant was humorous over the PA"
Cons: "I didn't like waiting and it didn't seem like there was really a problem with the aircraft. The excuse seemed made up."
Cons: "The seats, the plane, and the lack of free drinks and snacks really made this a horrible airline."
Cons: "Flight was cancelled at 12 pm because of staffing issues and it's so hard to get anyone on the phone about reservations."
Pros: "Fast flight. Great overall"
Pros: "The pilot are excellent to drive."
Cons: "I felt a ripp off affter when I found oute that I hadto pay 165.00 for bagage in order tu fly my furst reaction is what gotme here my guife bought the tikets I will never use this company again and I have share the story to all may friends relatives family members after surbey the c e o owners protocols make mi feel that I must stay away from this institution this is very harmful to any human I just want to be treated the way you treat your loved ones becouse we R humans, and humans never get close to people that confuses lies and hurts them ."
Pros: "Boarding was efficient"
Cons: "The planes were alarmingly old. They were not comfortable and while I'm sure they do safety checks, there was so much flexing, rattling, and groaning that it did not feel safe. On our way out of the country - they did not have pens to fill out the customs forms, and told us that if we made a mistake we were out of luck because they didn't have extras. It should be more clear (before purchase) that the price for any bag (even a carry on) is so high - it raises the price of the ticket $100 which is significant On arrival in US they NEVER told us what carousel our bags were on, it was not posted, even on the carousel... it took us forever to find them"
Pros: "The only thing I liked was getting off that plane."
Cons: "Flight was delayed for THREE hours. They sat me in the very back row by the wall, where there's no window. I was literally sitting in the corner. The flight attendant was a funny gay guy who spent more time flirting with a passenger on the plane than anything else. He made it apparent he didn't wanna be bothered by anyone else. The flight was extremely turbulent the entire way. Which made it hard to even nap after boarding 3 hours late. I couldn't look out a window...I couldn't nap...I couldn't read because of the turbulence...literally the only thing I could do was stare at the seat in front of me for 2+ hours. They didn't even offer complimentary snacks or beverages, we had to pay to eat or drink. SHITTY AND UNCOMFORTABLE! But at least nobody dragged me off the plane, so that's a plus."
Cons: "Late Very uncomfortable"
Pros: "Cheap ticket purchase price"
Cons: "I was charged for carrying on my roll on bag because of its shape. While my brother on the same flight carried on an even larger backpack.But, it was considered a personal item. Also because we did not wish to pay even more to pick our seats, we were assigned the last row on the plane where the fuselage begins to taper towards the tail of a plane. Therefore it there was not nearly enough shoulder room for my brother and me. Overall the discomfort, lackadaisical staff, and shrewd penny-pinching policies insured that I will never fly Spirit Airlines again."
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Cons: "After years of hearing negative things about Spirit, I never could relate because my experiences had always been great. However, this last experience was the worst. I was on a 7 day cruise through Carnival that got delayed an entire day with docking to return home, due to heavy fog, and Spirit was not understanding nor did they accommodate me, and made me purchase a one-way flight back home after I had already purchased a round trip flight. The one-way flight was more than my round trip. This was a huge inconvenience. Other airlines honored the boats delay and let their customers fly back home with no extra charge."
Cons: "I Didn't like the fact that their online checkin program was a complete disaster. I spent near 2 hours trying to check in and get my boarding pass. During this time I also made three telephone call to their help line which generated no help. I was surprised and disappointed by how little weight wise the checked in baggage was and horrified by the cots of carry one. While the upfront cost of the flight looked good..by the time I had paid for baggage and carry one I would have been better off with another airline My advise to all 'NEVER FLY SPIRIT AIRLINES'"
Pros: "One customer service woman at the airport."
Cons: "Literally everything else. I could not have had a worse experience. Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. I spent too much time attempting to talk to them about it over the phone, and ended up being late to leave for the airport. On the drive there, I was able to get ahold of a customer service representative on the phone who purchased my fiance's luggage, seat, and checked her in over the phone. We arrived 43 minutes before the flight, and were turned away while attempting to check in her bag, being told that she was not checked in for the flight, and it was now past the mandatory 45 minutes before flight time and would not allow her aboard. I spent the next 2 hours arguing with customer service, where they accused me of lying and said that they don't even offer to check in people over the phone. I could go on, but it was absolutely awful, and we weren't able to be placed on a flight until the next morning."
Pros: "The staff was friendly"
Cons: "You think you're spending less on these flights, but they charge ridiculous amounts for things other airlines provide for free - $45 for a carry on bag, $5 for water on the flight, etc. Also, they don't provide the comfort or convenience of other airlines. For example, the seats don't recline, there is no wifi, there are no movie screens... If you're flying with no baggeage on a short flight and don't care how uncomfortable it is, go for it. As for me, I'll stick with Delta or United."
Pros: "It got me from Houston to Las Vegas without killing me . . . that's about it."
Cons: "From the booking process 5 months ago trying to fix an incorrect date I put in (had to cancel and rebook) English was not understandable. To their online problems. Couldn't get online to save paying an outrageous fee for luggage and online booking. Met with the standard go online and complain ? Rude unresponsive employees that garble off phrases so often and so fast as to be incomprehensible. Misinformation by the flight crew as to where the luggage would be. Smallest cramped seats I've ever been in. NEVER AGAIN. (this is not like me, I'm usually very easy going)"
Pros: "Crew was nice, friendly, and funny. 3 stars is because there is no actual service unless you flag them down to pay for things."
Cons: "WARNING: MUST PAY FOR CARRY ON BEFORE GATE. Spirit wants $45 for a carry on bag, and apparently $100 if you don't realize it before you get to the gate. I don't even know how much for checking one. So unless all you have is a handbag, add $90 per bag to the cheap looking price. Seat reservations are janky and can also cost you money. There's no app to check in, reserve seats, or view your flight, and their website has a terrible mobile user interface. The crew doesn't even ask if you want something, they just walk up and down with trash bags. That said, they were polite, professional and friendly. I guess you flag them down if you want to spend a bunch of money on Chex Mix and a soda or expensive beer. You have to pay to even get water or peanuts. There is no entertainment. The seats do not recline. If you have never flown Spirit, you're probably thinking "all that is too ridiculous to be true," which is what I thought when my Uber driver started warning me. Nothing above is exaggerated, just the facts. Never again."
Pros: "But the flight from tampa to houston was delayed like purgatory and the rest was hell. Hell. Took me two days to dig upwards. That's not the spirit kids."
Pros: "Flight was not near capacity, so we were able to move around the cabin to find more open seating. Crew was more than nice"
Pros: "Non-stop flight."
Cons: "Leg space was a real downer for individual with serious knee & back problems."
Cons: "Nothing is complimentary, all snacks and drinks for purchase are inexcusably expensive when other companies provide for free, hefty fee for checked bags and carry-on 40-50$ paid to and from which makes up the difference for their cheap flights (not much cheaper than JetBlue or American) my luggage was left in the city I was visiting and when I asked for a refund for my returning checked bag fee, I was denied because I paid cash at check-in and it wasn't on my reservation (obviously I had paid to have it flown because it was supposed to go on board). All in all terrible experience and not worth the 25$ travel voucher I received--which doesn't even cover cost of luggage 1-way--because I'll honestly never fly spirit again."
Cons: "The worst flight experience I have ever had. Terrible customer service, miss information, and a ten hour layover in Houston for a 55 minute flight. Never flying Spirit again, the absolute worst."
Pros: "When a plane arrives late the turn around time is amazing. Doesn't take them much time at all to get going again. Attendants and pilots were professional."
Cons: "Boarding is a mess. You may board by zones but it really doesn't seem to workout. About half the people respect the order about half do not. People cut in line when they haven't even been there waiting. Do something like Southwest and have us board by groupings. They are much smaller units and people get in their correct order. You guys can get portable ones. That would move you all up significantly in the boarding process. That is by far the worst of all categories. The ladies at the gate really can't police that, make it easy for those who are boarding by having a clear and organized process."
Pros: "The second flight wasn't too bad, despite the additional 2 hour delay.."
Cons: "This was my first time flying Spirit airlines, despite the many negative reviews I read beforehand..I was skeptical because everyone made it seem bad and I just wanted a cheap flight, so I still went ahead and bought tickets for my whole family. Lawd, bless my soul. They charge you for EVERYTHING! The amount you spend on checked bags, snacks and boarding pass (if you didn't take care of it yourself) adds up to just about the same amount of another (better) airline. So don't let those prices fool you! Moreover, my flight was meant to leave at 2:30. We got on the plane and sat on the plane for 2 hours due to some "weather" delay!! Then after that, they told us they were going to dock us back at the airport while they figured out the situation. Returning to the airport, we were then escorted all the way back to checkin at the Spirit booth, and waited 3 hours in the ridiculously long line of people getting their problems fixed. Called Spirit and went on the website to them saying the system was updating so they couldn't help me..they gave me 2 options, refund or book another flight which wasn't for another 2 days!! I was supposed to go to LA and was expected to land at 4, thus why I prepaid for my hotel and car rental, only end up wasting a whole day of unused rentals! I then came up with the idea to maybe fly into San Diego. They told me the flight would be at 9:30 with a maybe 45 min delay. I took their offer and waited another 2 hours for that flight..once again, DELAY for another 2 hours! I literally spent the whole day at the airport due to Spirit's horrible service and organization. I will never use this airline again! Do yourself a very big favor, save money and TIME by booking with southwest or anything else but this airline! Listen to the past reviews because they are oh so true. Never again!!"
Cons: "The only things free on the light were the air and the toilet paper. Not even water was provided."
Pros: "Landed on time."
Cons: "Very late boarding."
Pros: "On time deoarture and arrival. Wheel hair assist was great. For a short flight seats were comfortable. Baggage arrived with us."
Cons: "My flight was delayed due to weather. They didn't notify anyone there was any sort of delay until after the flight was supposed to depart. Then they announced the flight Cancelled shortly after. There was no staff at any of the desks to help people rebook flights so we were all just standing there wondering what to do. Finally one lady came and had to help two flights worth of people rebook. Was in line for almost an hour. When I returned the next day they made me repay for all my overweight checked bags."