Cons: "They did not enforce masks. Person sitting next to me had mask off the entire time."
Cons: "The seats were the most terrible seats I have ever experienced in all my years of flying. I'm a small person and even I couldn't get comfortable. The seats were curved in the wrong way and didn't recline enough for a 3 hour flight. The crew made the boarding and deplaning process worse by not paying attention to what was going on in the plane."
Pros: "Thoughtful crew."
Cons: "More comfortable seat."
Cons: "The departure gate was changed four or five times, including after we had traipsed from one end of the concourse to the other, only to have the gate changed BACK to the one from which we came. This was at supper time; we wanted to eat in the terminal but were rousted from two different lines to change gates. We couldn't stop running back and forth long enough to eat! I got updated info more quickly from Kayak than from United, despite having signed up for email and text notifications and having the United app. Come on!! Eventually we were marched down to a narrow hallway, crowded with passengers from two other departing flights, held in formation by obviously harried gate agents and finally led outside to the ramp to board the plane. The worst boarding experience. Ever. Give me Southwest anytime."
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Pros: "Nothing in particular."
Cons: "We took 2 United flights today... Both were delayed. Really annoyed by it. We took some other flights using AA and Delta, and both were on time. United failed horribly at it."
Pros: "Audio should include easy listening, classical and good oldies"
Cons: "As above"
Cons: "No video screen, WiFi didn’t work, hot, got one lousy glass of water"
Cons: "Didn't appreciate gate change at last minute. Got to gate change only to hear announcement that it had been changed back to the gate we just landed at, with no time to grab something to eat. Then to find out we were delayed do to mechanical failure. Which still left us no time to grab something besides a bag of chips because there was nothing but mostly bars in that terminal."
Cons: "Zero entertainment. Too cramped"
Pros: "Lovely crew. Nice seats. Smooth flight."
Pros: "Comfortable seats"
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Pros: "The staff were fine, nothing really great, but nothing bad either."
Cons: "So, we'll start with boarding. Why airlines can't figure out to board the plane from back to front is beyond me. No, let's load front to back so everyone has to uncomfortably shove past the people who have already taken their seats at the front of the plane. Then you get back there and all the overhead bins are full because everyone takes as many bags as possible onto the plane. Then you have to sacrifice the already tiny amount of foot room, "to put the bag fully underneath the seat in front of you." At this point you should be fine, except if you're over five and a half feet tall (I don't know if that's true I'm 6'2" and 275 lbs,) because then your knees are going to be buried so deep in the chair in front of you that the person up there doesn't even need a seat they can just sit on your knees. Luckily for you tall people, they put a nice metal rod just about knee level to really dig in and cause pain . . . Yay! Being a big guy, you try to be considerate and fold your arms in to give the person next to you as much space as possible, but don't expect that back as they'll spread out and become as wide as possible. Then to distract yourself from the discomfort, you try to use the free in flight entertainment via the United app, but "it's not available right now." In summation either be short and small or be rich and buy the seats with extra legroom when you fly United."
Pros: "Tried to reply with very good ratings, but the correct number of stars won’t show up. Not the ratings I want to give."
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "I was in Economy Plus and it was as nice as any type seat on any other airline."
Cons: "It would be nice if they could serve a snack in mid flight as it's a long long way!"
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Pros: "Crew was ok. Nice but not personable."
Cons: "Food was awful!"
Pros: "Not much to like Gross food. Rude flight attendants Pilot's voice fairly unintelligible - so, where are we? How long is this gonna take? What? We have to wait in the plane for how long??"
Cons: "Staff were very inconsistent on rules regarding my tiny Yorkie. Some were inflexible and borderline rude, others did not give her a second glance. I get that people are valued more than animals, however I paid $200 for my dog's ticket. That translates into, Treat me and my dog with respect and don't give me stank-eye if I'm trying to clean up her first-flight puke, thus lifting her out of the bag. Vote: Thumbs down for policy consistency and compassion."
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Cons: "The gate worker said the gate for my flight had changed as my boarding time had been happening. Rushed to the other side of the airport where my new gate was supposedly at just to be told it was where I first started. Pissed beyond measure that I got to my flight one minute to take off because the United worker doesn't know what hes doing."
Cons: "I got late to my next flight !! I loose my flight ."
Pros: "Flight attendants were great. They brought the food and drink cats down the aisle at least 5 times each during the flight."
Cons: "In flight entertainment system worked great for the first hour or so and then would spool for several minutes for every minute of movie that it would play. Flight attendants could not so anything to fix it."
Pros: "Crew was great. Very patient with a difficult situation."
Cons: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Pros: "The flight attendants were courteous and helpful"
Pros: "My flights were on time and I didn't die."
Cons: "United Airlines doesn't have power outlets in their economy seats."
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "There was way more leg room on this flight and I was considerably more comfortable"
Cons: "One of the stewardesses asked me if I was traveling with the girl next to me because we both happened to be black...... I didn't appreciate that"
Pros: "I was moved to business class after an ordeal but the extra room was nice."
Cons: "I came down in a wheel chair and noticed my ticket had me in an exit row. When I asked to be moved, the women behind the counter had an attitude. Many of the customer waiting to board noticed. Next she started boarding the plain and I had 3 people ask if I needed to be pushed down and they would help. She barked at us that someone was coming. Once inside I asked for help getting my plug into the outlet because I wasn't able to make it fit. The crew member told me to keep trying. Because I never could get it in, my computer and phone wouldn't work. So I figured I would purchase one of the entertaining units but none was offered. It made for a very long flight. When leaving the plane, the other crew members were very helpful and even the wheel chair attending me was a delight. I was on flight 1977 from Houston to Seattle on November 7th. I usually fly twice a month for business. After my ordeal, I will use other airlines."
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "Finally got onto the plane and the rest of my experience was much better."
Cons: "When i got to Houston, the monitors were down, getting help from United was not easy, was passed off to many people and finally directed to the ticket counter. This was my first time in Houston and the gates were a bit confusing. I was in B area of airport for my tiny plane. I was told where to go with the wave of her hand and she did not want to be bothered more...got to the gated area and the agents there were way too busy chatting to be bothered. On my return trip home was better because i now knew the layout. I am sure my next trip will be improved."
Pros: "Nothing special"
Cons: "After paying for the flight, $7.99 to view Direct TV. Don't be soooo cheep!"
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Pros: "I liked that I finally arrived at my destination and that the crew did their best to accommodate the passengers."
Cons: "-The flight was delayed with only vague information given out at the gate. We were told three different times we would be boarding, but only to be told we were experiencing a delay again. + If the gate announcements included apologies with, or even instead of, the inaccurate boarding calls it would have made a difference. -The passenger compartment was about 15 degrees hotter than the airport and it never really cooled off. The front WC was out of service and created a long line for the only other WC on the plane, which you sometimes you would stand in when turbulence would hit. This was honestly one of the most uncomfortable commercial flights I have taken since 1991. I had to call out of work due to the stress the flight put on some of my joint injuries."
Cons: "The movie I was watching ended 20mins before the end.."
Pros: "Food was pretty good. Free drink to compensate for delay."
Cons: "Very late airplane maintenance issue. This is completely United Airlines fault. Shuffled from gate to gate. Seat was broken. I was forced to change seats to land."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "The flight attendant went out of his way to make sure I was comfortable sitting in the emergency section. I appreciated that."
Cons: "My flight from IAH to LCH was delayed 5 TIMES while I was in the air from SEA. I ended up having to fly into Lafayette because otherwise I would have been stuck at the airport for 4 hours when my original layover was 1.5 hours."
Pros: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Cons: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."
Pros: "I liked temperature!"
Cons: "My flight was delayed 3 times which led me to being 1.5 hours late to my meeting. We weren't told there was going to be a delay until we lined up to start boarding!"
Pros: "United Airlines Staff were friendly and the flight was smooth! (THANKS CAPPY!)"
Pros: "Crew was nice"
Cons: "Less leg room than any other airline, complementary food is real bad, they charge you for everything, movies, alcohol and food, in other airlines they do not charge you for none of the above!"
Pros: "the ride was good"
Cons: "if you ask a stewardess if the airplane from Houston to Leon has a power source for the iPhones you get - scolded, "sir, this is not a 737". Really. Would I ask if i knew the particulars of all the plane sizes in your fleet. I asked because I needed one and do not study the amenities of each plane. Try some politeness with the "idiocy" of passengers slammed into a window seat by your automated seating computer. Next. To fill out the forms provide please offer a pen. You can put your name on it if you like, make it a gimme pen. I tried internet unsuccessfully, then joined United Club to get wifi, only to discover after too late its only at the airport; then tried go go wifi; only to discover we flew out of range, again no notice that there was a particular range - your inflight ap services are not friendly revealing the shortcomings of a purchase."
Pros: "Quick boarding. Crew was awesome."
Cons: "WiFi and in flight entertainment but I don’t see frontier changing that"
Pros: "The flight was cheap!"
Cons: "The flight was cheap... Meaning you even have to pay for a drink. They didn't even offer water and in the winter it is incredibly dry. I also almost paid 50 dollars for a carry-on that I was entitled to. Luckily I called to confirm that I've personal item is included."
Pros: "On time"
Cons: "Had to pay for a small check-in."
Pros: "it was everything i expected it to be - minus a few details, but all in all, you get what you pay for. For the price point, it was def a better experience than Spirit which is important. They might not be my first choice but its fair and comfortable enough."
Cons: "i sat a few rows from the back of the plane and the bathroom had a permeant musty smell as if it was old and gross. the flight was about two hours and the flight attendants never asked me what I wanted as my complimentary drink - i thought that was kinda crappy."
Pros: "Frontier company needs to be more professional and respect the time they assign for ... the reception guy tell me the gate is close 45 minute from the flight time When I was 15 minute early from the time flight thats disgusting . So I changed my reservation for Friday at 6:20 pm same time . Hope they didn’t come with another excuse ."
Cons: "Frontier company needs to be more professional and respect the time they assign for ... the reception guy tell me the gate is close 45 minute from the flight time When I was 15 minute early from the time flight thats disgusting . So I changed my reservation for Friday at 6:20 pm same time . Hope they didn’t come with another excuse ."
Pros: "Non stop to Austin, TX from San Diego, CA"
Cons: "Could not pay up front for luggage on website. Luggage was more than the ticket. I need to take medications in a carry on to avoid them being stolen by baggage handlers who go through your luggage. I have never had to pay for that privilege. Was only offered items for purchase. I have a medical condition and need ice water all the time. It wasn't available."
Cons: "No reclining seats"
Pros: "Clean and comfortable seats"
Pros: "STAFF WAS FRIENDLY"
Cons: "SEATS ARE VERY UNCOMFORTABLE"
Pros: "On time friendly crew great price"
Cons: "No recline on seats poor room for legs"
Pros: "Nothing. Literally nothing at all."
Cons: "This situation is a clear statement about the unfortunate state of affairs regarding "customer service". If anyone uses the bromide "the customer is all important", cite this example as proof positive of the lie that is that tired statement. This circumstance, was, essentially no one's fault and yet the employee reaction on behalf of Frontier airlines speaks volumes to the general attitude that the ORGANIZATION takes toward its paying customers. Due to delays on the first leg of the trip from DC to Denver, the connecting flight was missed. This is understandable on its own, as I have no expectation that a second flight would be held for me. However, the fact that Frontier, as an organization, feels ABSOLUTELY NO OBLIGATION WHATSOEVER to assisting their customers in arriving to their ultimate destination in a timely manner means they will never, EVER, get my money again. To make matters worse, the two options they DID offer, were unacceptable: 1) Offered a flight to an airport an hour away from my destination & 2) Offered a flight to my actual destination...two days later (in the airport on Tuesday; they offered to get me on a flight to my destination Thursday) AND this offer with absolutely no assistance regarding sleeping arrangements for TWO NIGHTS. In short, trip was complicated for which I do not blame Frontier. However, their complete lack of customer service to a paying customer ultimately has cost them future customers. My family travels frequently and I will certainly advise any and all persons I know NOT TO EVER TRAVEL ON FRONTIER AIRLINES! I will, however, recommend the FAR MORE CUSTOMER FRIENDLY DELTA airlines)"
Pros: "That we didn't crash"
Cons: "Everything else: 1+ hr delay for boarding with Frontier employees at Houston gate insensitive to our worries;they didn't bother to let people know what is going on,time frame,etc; they were just killing the time and joking with each other When arriving on SFO, there were 2 or 3 plains ahead of us at the gate,plane full with infants crying at that late hour trapped on the plane,crew not kind or thoughtful to go around give some hot tea or water or,or..nothing. BTW, only something like 2oz of water is complimentary,a lousy cup of coffee or tea is $2.99 ! Luggage was another stroke causing situation when in top of the history of this flight,the belt bringing the luggage to the baggage claim area...broke and luggage had to be loaded manually..We all learned about the cause of the delay after about 45-50 min of just waiting ,abandoned,with nobody to tell us what is going on.!"
Cons: "Frontier just lost this customer for life. I'll pay a hundred dollars more to fly United. Getting socked in the face and drug out of my seat by the SS sounds more appealing than ever flying with Frontier again."
Pros: "Inexpensive, nothing i didnt need."
Cons: "Bag policing could probably happen ahead of time?"
Pros: "Bigger plan. Not over booked"
Cons: "Price of food"
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Pros: "The crew had a smile and were friendly."
Cons: "Look, it's a budget carrier. I get that. But I add a bag to my flight and my ticket is now what it would have cost to fly Southwest. I'm 6'4", and I *barely* fit into the seats. My knees touched the seat in front of me the whole flight. And the seats don't recline. To make everything just perfect, they lost my luggage on the flight home, and the lady who worked with Frontier who took all 15 (?) of us who had lost luggage over to make a claim said "this is normal for flights coming from Denver - it's a hub for Frontier, so luggage gets misplaced all the time." I'm sorry, that's not acceptable as an answer. I've never had a lost bag while flying with others, so that's what I will do from now on."
Pros: "Fast boarding. Crew is super friendly. Thats about it."
Cons: "Seats are increadebly uncomfortable. $3 for a soda, not even a bag of peanuts is offered here. No entertainmet, no movies, no wifi. Not even a magazine No tray where to put your food or ipad. no pillow, no blankets. $40 for a carry-on bag $20 to pick your own seat at checkin."
Pros: "Nice staff, just oblivious to everyone sleeping at 2am while they carried on and on with their chatty gossip."
Cons: "Baggage took almost an hour to arrive on both legs of my trip. We were delayed in SFO but due to a long planned maintenance there. Airline could have prepared better. No early boarding with my two year old, but only after all the elite and a whole zone 1 of people. Seats have big gaps that allow things to fall and people sneezing on you from behind. Loud crew with obnoxious lights on during a very delayed flight that became a red eye. Why pay more for seats near the loud crew who doesn't take in the fact that we're all tired. You want to sell food? Choose better items. My $3.99 coffee could at least have more than a powder non-dairy creamer. Flight price is so deceiving when you charge for everything on top of it, including where I sit. Lame, awful, corporate money grubbing mentality. I'll stick with southwest (I later learned they had had fewer options for once because they actually considered that a runway was closed)."
Pros: "Flight was on time"
Cons: "Seats don't recline and are very uncomfortable."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Cons: "Everything..I will not ever fly Frontier again. The cost to pick a seat, baggage, carry on's, snacks on the plane, and shitty customer service from flight attendants. I could have flown Delta non-stop AND have everything included. I will make sure tour spread the word. Awful customer service. Caused many people to miss connecting flights and made them pay for overnight hotel stays, missed work, etc. No sympathy or willingness to do right by the customer."
Cons: "They charged 40 dollars just to bring a carry on suitcase onto the plane. That's crazy expensive!"
Pros: "Plane was on time and boarding was easy ."
Cons: "How unprofessional the crew was . Never heard the captain during turbulences . We took a red eye flight and the flight attendant kept waking us up to tell us to let us when the seat belt sign was on or off. Then on the way back , one of the flight was talking/ laughing so hard in the back that the whole plane could hear . And finally , we got to hear a long 5 minutes sales pitch about the new flights Spirit Airlines added . Seats don't recline ."
Cons: "We have several flight delays with no connecting flights to our destination. We were rerouted to another city, rented a rental vehicle, and then continued to our final destination."
Cons: "We were charged for a seat on top of the ticket price, our carry on luggage, as well as drinks and snacks on the plane. If I'd known of all of the extra fees I wouldn't have chosen fronteir. Now I know, and won't choose it again."
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "Flights were on time"
Cons: "Didn't know it would cost me $80 to bring luggage with me. Would have liked to have known this explicitly in advance - I'm a graduate student and $80 is a lot of $ for me to spend without budgeting for it. Also - I needed to do school work while on the plane and the try tables weren't big enough to hold a computer."
Pros: "The plane was comfortable. Staff was friendly"
Cons: "There were significant delays without any notification whatsoever. If I hadn't looked on the website repeatedly I would not know of the changing departure times. No apologies or explanations were given while we all waited more than two hours."
Cons: "I shouldn't have to choose to sit in the exit row in order to get enough legroom to fit comfortably in a flight where I'm not going to get food, peanuts, or a seat that reclines. Every leg of my trip was this way. On my way out I flew a red-eye and planned to sleep because I had business to deal with once I landed. Without legroom or being able to recline I was too uncomfortable to get any sleep. I also had to pay for carry-on AND check baggage? Is a person not supposed to bring anything with them when they fly? Lastly, if I wanted to sit anywhere comfortable or in a reclining seat I again have to pay to upgrade? This fact was unknown to me until the online check in process. Overall, I'm very dissatisfied with my experience. I have another trip next week and I already chose to pay $100 more for American Airlines instead of frontier, I will have comfort, food, wifi, won't have to pay for my baggage. This is America, we expect comfort. At least give us wifi. My experience with Frontier has made up my mind about paying more to get treated the way I deserve, not as if I was flying in a C130 Cargo plane."
Cons: "Almost missed our connection because we didn't see the email. A text would have been more appropriate as would them announcing it over the loud speaker in the airport like every other flight. No food or entertainment, uncomfortable seats and the smallest trays that could barely hold a cup."
Cons: "Garbage airline"
Pros: "That I arrived home safely."
Cons: "You have to pay for a carry on, no complimentary snacks, flight was delayed an hour"
Pros: "The crew"
Cons: "The "new" seats are uncomfortable, cramped leg room, having to "buy" your seat and no complimentary soda or small pack of nuts (or pretzels). You pay a lot of $ for not even getting any of that. :("
Pros: "Comfortable seats, newer plane, airy feel to cabin."
Cons: "Baggage policy is by far the most cryptic & restrictive of any national carrier... And ever heard of paying to reserve a seat?"
Cons: "I was surprised to be charged for a small carry on bag for $40.00. I found the passenger next to me was not charged for the same exact bag."
Pros: "The boarding process was very quick."
Cons: "The woman at the counter got so frustrated answering passenger questions that she just turned off the screen. I had no clue if I was at the correct gate and also had no idea what time the flight was scheduled to leave."
Cons: "The carry-on fee was a surprise. Although I can understand the need to restrict what is carried on because people try to avoid check baggage fee, but a carry on fee is ridiculous."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Cons: "It was a surprise to me that now even carry on luggage is charged. Please make that clear up front -- before purchase"
Pros: "I used to love flying Frontier—the airline with the cute animals on the tail of the planes. Now I call them the F word in airlines. If you want to fly Frontier, I want to make sure you’re forewarned. Their slogan is “A different kind of animal.” This animal is very cunning. And slightly savage. First, if you’ve been suckered into their $59 airfares, you already know what’s waiting for you. Wait. You actually want to fly back home? Well you’ll end up paying the same price as you would most any other airline. But wait…what’s this? Actually, their rates are about $100 cheaper than normal. What they don’t tell you is, they charge $30 for you to carry on your own baggage. I always thought it was ludicrous to charge me to carry my own bag onto a plane. Keep in mind that’s one way. So it’s $60 round trip. And that’s their discounted rate if you book online. It goes way up if you’re one of the unfortunates who wait till you’re at the kiosk to settle up with the Frontier Friskers. Oh, you say you want to actually choose your seat? That’s $13 minimum. For each leg of your trip. Don’t be surprised if they figure out a way to charge you for each leg of your body. That’s for a normal seat. If you don’t cough up the $13, they’ll randomly seat you wherever they want. I wouldn’t be surprised if they counted the lavatory as a possibility. So, that’s $60 for your own carry-on luggage. And a minimum $26 if you dare to choose your own cheap seat. Hmm. That $100 savings is looking rather slim right now. Speaking of slim, that describes their seats. And they don’t recline. You’re straight upright your whole trip. And the padding is about as comfortable as a cheap mattress in a cheap motel. The best way I can describe the feeling: Say you’re on Sesame Street and your job is to sit on the capital letter ‘L” for two hours. So while spending what feels like an eternity in L, maybe you’d like something to quench your thirst. That’s $1.99. Water? $1.99. A snack? $2.99. I’m surprised they don’t charge for toilet paper. By the square. (To be fair, I just learned that a cup of water is actually free. “For today,” said the flight attendant. “That could change.”) Nice Surprise: The people who work for Frontier are generally nice. But if this is the way Frontier treats their customers, how do they treat their employees? Do they make their mechanics buy their own tools? I wrote to the company to let them know how hugely disappointed I am with their changes. I never got the courtesy of a reply. I somehow like to imagine the CEO, in the true spirit of “no frills”, answering each customer letter by himself on an Olivetti typewriter from the 1970s. But I kind of doubt it. So there you have it. To be forewarned is to be forearmed. And if you have four arms, well, you might just fit their new slogan. Frontier Airlines: A whole different way to treat people like animals."
Cons: "Frontier's low fares which are deceptive. They charge you $60 for carrying your own bag! They charge you $13 per leg for the "privilege" of choosing your seat--even the normal seats. They charge you $1.99 for basic sodas offered by most every other airline for free. And they charge you $2.99 per snack. The seat are slim, terribly uncomfortable with virtually no padding and they don't recline! They don't respond when you write them."
Pros: "N/A Jose Sanchez 305-763-6132"
Cons: "I was helping my mother - in - law check in and board - she needed wheel chair assistance. We were in line to drop off a bag that we had checked in online an hour before the flight. There were 5 people in the line with only 2 reps helping. Since I hadn't printed the boarding pass, I tried to print the pass at the self-help kiosks getting the message that I needed to see an agent. The cut-off for checked in baggage is 45 mins before the flight, however the reps were making no effort to expedite the service. In 15 mins they had helped 2 people making us the 3rd in line and the line had grown to an additional 5-6 people behind us. 45 mins before the flight they refused to take in any bags for checking - in. Since I was able to take the checked in bag with me, I asked that the agent print the boarding pass for my mother in law and call for wheel chair assistance. The agent called for wheel chair assistance but refused to print the boarding pass! The one thing that the ticketing / check in agent should be able to do is to print a boarding pass for a reservation that is fully paid. Because of this my mother in law had to miss her flight and we paid an additional $99 to get onto the next flight. I was so taken aback when the agent refused to print the boarding pass, that I did not even know how to convince her to do her job. This is probably the worst experience I have ever had with any airline!"
Pros: "The crew was exceptionally helpful on both segments."
Cons: "The seats were not comfy at all- no reclining whatsoever and had to prepay for every bag."
Pros: "The seats were fairly comfortable with plenty of room side to side and front to back. Flight attendants were courteous."
Cons: "Have to pay everything piece by piece, why not have the pay per view movie screens as well?"
Pros: "The crew was great. We flew into some particularly bad weather and the cockpit crew did an excellent job landing the airplane. Some passengers even applauded once we were safely on the ground. The fair was - reasonable. The plane appeared to be new-ish and was pretty clean."
Cons: "A fee for EVERYTHING. I think I knew Frontier charged for everything but forgot when making my last minute reservation to see my ailing father. When it was time to check in on-line, it appeared every seat was either considered a premium seat or was not available. Middle seats and seats near the lav were considered premium. And the fee was either $20 or $35. I elected not to pay for a premium seat and took my chances that I would actually get a seat when I checked in at the counter. I believe they also charge for soda."
Pros: "Flight was on time and staff were friendly."
Cons: "Was not aware that I would have to pay for baggage until trying to do online check-in. Very expensive...and who charges for a carry-on?? Tray tables were a joke - you couldn't fit anything on them. And you had to pay for drinks and snacks. Felt like I was being nickle and dimed which left a sour taste in my mouth."
Cons: "I wasn't happy to hear that Frontier charges for everything. I also hated that because I was 5 minutes late to checking in, because apparently after 45 minutes you aren't supposed to check in. So they charged me $40 for a carry on, that I couldn't even get checked in."
Pros: "The crew was fine."
Cons: "First, I was not made aware that checking a bag, selecting a seat, and carrying on a bag would each be extra charges on top of the ticket price. If I had known that, I would have used a different airline, because the prices were relatively similar after all of the added costs. Secondly, the actual plane ride was incredibly uncomfortable. The seats on these airplanes do not recline (which is frustrating for a 3.5 - 4 hour flight), drinks or snacks are not free, and most of the other passengers were rude and difficult. I would not recommend this airline for any flights longer than 1.5 hours."
Cons: "The whole process was bad... from checking in my bags to getting off the plane. The staff was somewhat rude, everything costs money, and the pilot flew like it was his first time."
Pros: "On time and safe, and low cost. What more could you want?"
Cons: "No food, no entertainment (as expected). OK for budget airline."
Pros: "I liked that I made it to and from orer destination alive."
Cons: "Ridiculous trip cancellation policy, even WITH the trip insurance I paid extra for. Most uncomfortable seats I've EVER sat on on any airliner (didn't recline, cheap plastic with no padding, CRAMMED to the max). Tray table was roughly the size of my phone, wouldn't be able to pull a laptop out to get work done even if I wanted to. $55 unexpected cost of carry-on bag per person is downright THIEVERY. Red eye flight and lights were not dimmed, air flow was turned way down almost to the point of non existent so it was stifling hot. No help was given to the mother of the crying toddler who screamed the entire 3 hour and 20 minute flight (at least offer a free cookie or something to help sooth popping ears or anxiety for Christ's sake!). Absolutely WORST airline I've ever flown with and will NEVER fly with you again."
Cons: "They are so nice and polite crew I love that, I always want to flight with spirit."
Pros: "Wide aisle"
Cons: "Pilot forgot paper work and added 1 hour to our flight"
Pros: "I liked that the seat assigned to me was in the front of the airplane. Also, the flight attendants were very nice."
Cons: "I didn’t like that I had to pay for a carry-on I order to have my luggage with me. Also, I didn’t like I couldn’t recline my seat and there was very little leg room for me— I’m 5’7”, 140 lbs and usually do not have an issue with space. The wait time for departure was also lengthy (perhaps we were boarding was earlier to accommodate those checking in at the airport). Perhaps this could be remedied by more collaboration with the airline and the airport itself (?)"
Cons: "55lbs Suitcase cost $105! That was the worst!"
Pros: "The boarding experience and the flight crew were very good. Flight was on time."
Cons: "Play. It needed to be repaired or replaced. It made the entire flying experience very uncomfortable. There was nothing the crew could have done about it at the time other than hold the flight take out the seat and have maintenance come in and replace that. I don't blame the crew. But maintenance within the airline should have noticed and should not have allowed the flight to go out during the day."
Cons: "Seats were awful. My shoulders were in so much pain after but I guess that's what you have to expect with Spirit"
Cons: "My luggage was lost."
Pros: "Seats very uncomfortable"
Pros: "My experience was identical on all flights so I'll repost the same review: I really like Spirit's business model. Fresh planes, different style seats with less upholstery (less chance of absorbind spills and odors, as I see it) that results in more leg room. The upgrade to the top-tier seating (not called first class) is affordable and offers more room to stretch out and faster boarding. There is no food provided, no screen in the back of the seats to wacth movies, and carry on bags cost extra. And I LIKE this, because these are things I can do without yet with other airlines I'm paying a higher price. I gave 5 stars to the food and entertainment catagories because I like this approach of having neither. The planes are new and feel reliable and fresh. Feels like the future of air travel."
Cons: "The passenegers."
Pros: "Great crew, comfortable seats except they don't recline."
Cons: "A crying baby disturbed my effort to sleep. No food was bought. No entertainment was available."
Cons: "I missed this flight because of the previous delay."
Pros: "The crew"
Cons: "Everything but the crew"
Cons: "Flight delayed. Way too many fees. Seats cramped more than any other airline"
Pros: "The flight crew was funny"
Cons: "That it cost $52 to check your luggage"
Pros: "That my flight wasn't full"
Cons: "The staff, they do the minimum and don't care."
Cons: "My wife and I received an email stating that our flight was delayed by an hour. We arrived to the airport 2 1/2 hours early and when we checked our bags, the man at the Spirit counter confirmed the flight was leaving an hour later than scheduled. We sat by the gate at a restaurant for two hours and went to get on the airplane 45 minutes before the plane was supposed to leave and the spirit gate had been shut early. Spirit announced that they were calling the last boarders as they were shutting the gate and when we walked up they would not let us board the plane. Hence, we miss Lee our flight. No one was willing to help us, or let us on, even though they boarded at the original time and not the delayed time as emailed and there were no other announcements made besides the last one. I have flown Spirit many times, and have always had a bad experience. I will NEVER fly them again!! They have lost my business forever."
Cons: "Delayed. Crew not in communication. Nonchalant crew. Intregrity not restored"
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Pros: "The whole experience was absolutely wonderful. I will fly spirit as often as I can for the destinations I fly to. Great service, and very importantly to me, very good to active duty military and veterans. Big thumbs up!"
Pros: "On time. Pleasant service."
Cons: "On time. Pleasant service."
Cons: "The same situation happened on this trip , too much delay."
Pros: "i stayed on this plane as my flight was a connection that continued to san diego. luckily i asked flight attendant to keep me in mind for an emergency exit seat to allow me more leg room. before we pushed back from the gate she waived me over and i got an seat on the exit row over the wing."
Cons: "most all seats are for short people"
Pros: "The price."
Cons: "You have to pay for EVERYTHING and the seats are cramped. BUT I balance that out with the price."
Pros: "Cheap ticket purchase price"
Cons: "I was charged for carrying on my roll on bag because of its shape. While my brother on the same flight carried on an even larger backpack.But, it was considered a personal item. Also because we did not wish to pay even more to pick our seats, we were assigned the last row on the plane where the fuselage begins to taper towards the tail of a plane. Therefore it there was not nearly enough shoulder room for my brother and me. Overall the discomfort, lackadaisical staff, and shrewd penny-pinching policies insured that I will never fly Spirit Airlines again."
Pros: "The flight attendants were really nice"
Cons: "The flight attendants were incoherent on the flight back"
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Pros: "Direct flight"
Cons: "The 40 pound weight limit on checked baggage is both surprising and infuriating. Then the 30 dollar additional fee is completely asinine if you are between 40 and 50 pounds on that checked bag. Also your fee for a carry-on bag is completely ridiculous. I ended up transferring weight from my checked bag to my backpack to avoid the 30 dollar additional fee. The result was that the airplane weighed the exact same as before I transferred weight, and Spirit airlines angered their customer. I was courteous to all the staff but I would rather pay more for a flight, have better customer service, better baggage policies, and avoid all the nickle and dime charges that Spirit employs. I think I just took my first and last flight on Spirit. Good luck to you!"
Pros: "The flight attendants took care of you and were very pleasant."
Cons: "The customer service was terrible. I was on the phone for three hours with them because they canceled my flight without me knowing and still try to make me pay for a another ticket."
Pros: "The crew on the flight was very nice."
Cons: "Exact same problems with longer delays. W"
Cons: "uncomfortable seats."
Pros: "Got me from point A to point B"
Cons: "Small, uncomfortable seats, no seat pockets to store items (just rubber bands), very small tray. Crew was nice, but not very professional."
Pros: "Cheap ticket price is the only thing they are good for"
Cons: "Everything else"
Pros: "The plane wasn't oversold."
Cons: "I paid for checked baggage, checked in two hours early, at a non-busy airport, with great weather, and still somehow my bag was lost on arrival! Spirit incentivizes checked bags over carry-ons (they are priced cheaper), so in a case like that it's appalling when they can't keep track of a bag on a direct flight! Not flying Spirit anymore, no matter how cheap the ticket looks on Kayak!"
Pros: "I liked the minimalist design of the seats, crew were nice"
Cons: "I hated that we were charged 50$ for a carry on! And then we have to pay for our seats and drinks and everything. I know this is supposed to be low cost but I could have gotten a first class ticket at another airline and much better food and service than this. At the boarding terminal, the lady told me, after I waited in line all afternoon, that I had to go back and get my printed boarding pass from the kiosk. What airline can't print the pass at the desk! When I told her I needed to check my carry on when I purchased a carry on price, she got lazy and wouldn't check it so she printed out my boarding the pass there. Lies! I will never fly this airline again unless they paid me to!"
Pros: "Quick check in with gate agent, she also switched me to a preferred seat (window)"
Cons: "SMALL seats that don't recline. Uncomfortable for any flight over an hour. Not worth it when including so many horrible fees!!"
Pros: "Nothing because I never made it."
Pros: "there was a 2hr delay and boarding was disoragnized"
Pros: "The crew is very helpful"
Pros: "On time and newer plane Airbus A321"
Cons: "Since I didn't pay extra, I got a middle seat. I could barely breathe, but all good!"
Cons: "Delays Seating Space Baggage price Airline No accommodations Canceled flights Bad customer service This airline has messed a lot of people over today. It's unacceptable and you have lost customers"
Pros: "Do better!"
Cons: "Do better!"
Cons: "Lost my luggage, delayed flights due to maintance issues. Horrible seats horrible customer service rude people."
Pros: "nothing other than price"
Cons: "everything else"
Pros: "There was (I believe a Russian Flight Attendant) on the way to San Diego and back, and she was full of spunk, personality, friendly and fun!!! She made the difficult time fun."
Cons: "My flight was 2 hours delayed, so I arrived to San Diego at midnight! There was an elderly woman with her grandchild behind me that kept allowing the infant to slam the little metal table into the back of my chair and no flight attendant noticed, though she did it repeatedly and for a LONG TIME! People with children on board should be watched some because they often allow child to play with parts of the plane that are not toys and make other passengers uncomfortable. While I appreciate the prices of the food sold, there could be maybe better selections for a slightly higher price, butt I was relieved you had Ramen. That helped hold me over!!"