Daily cleaning, installation of cabin HEPA filters on flights from Houston George Bush Airport to John Wayne (Santa Ana)
United Airlines and Lufthansa have all waived their change and cancellation fees on flights from Houston George Bush Intcntl to Santa Ana J. Wayne/Orange Cnty. Confirm policies on booking site.
A direct flight to John Wayne (Santa Ana) will take on average 5h 05m to travel the 1344 miles flying distance from Houston George Bush Airport.
In normal times, a total of 110 direct flights connect Houston George Bush Airport to John Wayne (Santa Ana) weekly. On average, there are 15 departures per day.
A passport is not required to fly from Houston George Bush Airport to John Wayne (Santa Ana).
When flying from Houston George Bush Airport to John Wayne (Santa Ana), you should consider leaving on a Tuesday and avoid Sundays if you are looking for the best rates. For your return to Houston George Bush Airport, you’ll find the best rates on Saturdays and the most expensive ones on Thursdays.
On your way to John Wayne (Santa Ana), you’ll fly out from Houston George Bush Intcntl. You’ll be landing at Santa Ana J. Wayne/Orange Cnty.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to John Wayne (Santa Ana) with an airline and back to Houston George Bush Airport with another airline.
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Scores according to KAYAK customer reviews
"Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers"
"United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?"
Pros: "I’m handicapped and requested wheelchair assistance when I booked flight. Not once was it ready I had to ask for it at every leg of trip, going and returning. Took morning flight home to connection and when landed was told that flight was cancelled and rebooked my on another flight which was fine but didn’t have the seat available that was originally designated and the woman at customer service didn’t care. New flight delayed 3 times and I ended up being in Newark for 9 hours and got a total of $30 in vouchers, had anyone that gives these vouchers out bought anything in an airport before? And the $30 I did get I had to beg for as well. No more united for me thanks."
Cons: "The seats are too narrow"
Pros: "Rude gate staff. They were being very condescending in their tone while saying perhaps appropriate information. This occurred starting when one woman got in line. The sign kept changing...her accharine like tone telling her that boarding would begin at 1130 was unnecessary. Communicating with foreign passengers whose flight had been rebooked to this flight was very poor. Instead of asking them for the name of their baby, the gate employee kept asking them for the lap child name! This occurred over and over until finally they asked for the bany's name. The lady who is from Chicago started practically wagging her finger and just saying NO! to bags that might be too large. How she did this was overly rude even when the bag fit in the metal sizer!"
Cons: "Sorry....above is what I did not like. I like that my bag was shifted away, tagged and put on board...made it to Rome! Flight staff very professional!"
Pros: "Great crew. Clean cabin. United App easy and free entertainment"
Cons: "Cramped seats - no leg room (unless you want to pay much more). I'm 5'10 on a good day, so I don't know how someone 6'+ can sit in the back 2/3 of the plane."
Pros: "Comfy seats. Flights on time. Free pretzels."
Pros: "WiFi and entertainment on board the aircraft"
Cons: "All goof"
Cons: "Never enough food selections"
Pros: "The crew was very kind, professional and accommodating."
Cons: "I paid extra so that we could have more leg room and be closer to the front of the plane yet upon embarking we were part of the last group to board. We sat in the first isle directly behind firstclass yet borded. virtually last. I was told by the flight attendant that because I purchased my airfare through Kayak as opposed to the airline was the reason behind this. I had no idea that this was the case and on top of spending the additional fee for upgrading, I was disappointed. I have a 0 star for entertainment because there was no N/A as a selection choice. There were no movies or entertainment aboard this aircraft."
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Cons: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."
Pros: "I was in Economy Plus and it was as nice as any type seat on any other airline."
Cons: "It would be nice if they could serve a snack in mid flight as it's a long long way!"
Pros: "We had an aisle each! The staff were friendly too."
Cons: "A slight delay"
Cons: "Having to pay for entertainment."
Cons: "United was unorganized and they acted as if these cancellations were no big deal. Those two days that we missed could have been spent at work. Now I have wasted PTO time that I can't get back and wasted money at our resort that I wasn't able to get back. One of the agents at Bradley International Airport Sammy put her hands on my friend and screamed in her face USING FOUL LANGUAGE with a line full of people and their children waiting to check in. It was unprofessional and uncalled for. We did get police and management involved. The overall experience was terrible."
Pros: "The crew was the best part of the entire awful experience. The pilots let people tour the cockpit and the stewards were very accommodating considering their rules and restrictions. With so many delays, we were able to disembark the plane and come and go as we needed till we were able to finally board for takeoff."
Cons: "We all received updates every thirty minutes with a new departure time and each time we were supposed to depart, there was another delay. The first delay was caused by a seat cushion floating device not being on the plane (hour delay right there) and then for the next three and a half hours, we all were constantly being delayed due to rain. The rain was not their fault but had that cushion been properly stocked on the plane, we would have missed the storm and been on our way. A two-hour flight became an eight-hour hell. Not to mention, the plane itself smelled like a seedy bar bathroom, I had to tuck my legs underneath myself because there was absolutely no legroom, and my row mate was a belligerent drunk. Getting home at 5 am Monday morning and going straight to work was not ideal. Would have been nice to be home on the same day that my flight was scheduled."
Cons: "I got late to my next flight !! I loose my flight ."
Cons: "I was forced to check in my carry-on bag (and pay). My flight was delayed and therefore I missed my connecting flight. I was unable to change seats, and the United staff were I accommodating to assist with the "Basic Economy" fare."
Pros: "The free pass to united club lounge"
Cons: "They change my seat to the very last one. Flight attendants are old wrinkled and grumpy. The plane looked and smelled old. The pilot took 30 minutes to take off. Bumpy take off and it seem like the plane was struggling to gain altitude."
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Pros: "First flight delayed once board to check a broken light. Then waisted 40 minutes taxiing on tarmac in Houston because they couldn't find a gate. Missed our connection. They put us up in a low end hotel overnight. Then we had our morning flight again delayed as we waited for planes to the take off, so further delays. Arrived in Costa Rica 1 hour late. Now with too many other flights so immigration packed and took another hour and twenty minutes (when we finished there was only a 5 minute wait). Thanks United"
Cons: "Coffee and cookies. Moscow mule"
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Cons: "Because the flight to Houston sat on the tarmac for so long, no one was able to get food in the airport before boarding this flight. I was at the back of the plane and there was NO fresh food available once the flight attendants reached the last 6-10 rows. Unacceptable that there is not enough food options for all passengers. By the time I landed in Panama, I had not eaten for 13 hours."
Pros: "Once we got on it went well, so I won't complain! It was a pleasant flight."
Cons: "Well my boarding group (5) was the last to board, we were informed after they shut the door and boarded all other groups that it was overbooked and that 14 people couldn't take this flight. We had 2 in our party that had made the plane (grp4, child n wife). After about a half hr of confusion and a handful of volunteers to take alternate flights, I boarded along with a friend who was traveling with me, they then shut the door behind us telling the rest they couldn't board"
Pros: "The crew was very friendly and efficient. They were extremely helpful with our requests. The entertainment was good, I was able to watch a movie the whole flight home."
Cons: "We were expected to land at 5pm and did not land until 5:20pm. Upon arrival, the line to immigration was ridiculous. The machines were super slow and kept freezing. It took an hour before we could get to the X-ray line. At this point we had already missed the original time of our flight. Luckily the flight was delayed 30 minutes. After going through the x-ray machines we ran to our gate only to find out it had been changed and delayed again. We made it to our flight which was now rescheduled to depart at 7:23pm. After sitting in the plane for 45 minutes we did not depart until 8pm making our landing 2 hours after the original time."
Pros: "The associate at the desk confused my flight for the next flight. I was given the wrong information and I watched my plane depart from the gate. Upon realizing that employees of that gate had left, and we're not coming back, I had to ask passing personnel about my flight to find that it left already and that I had already been rebooked without being notified. I now had to fly from Houston to Chicago to Nashville. The new flight boarded almost 2 hours later than expected, and upon landing in Chicago, I had already missed my connecting flight to Nashville by 35 minutes apparently. Unacceptable."
Pros: "We were early for our flight. The flight was canceled 30 minutes before boarding, with no reason. United handed us a card and told us customer service would help us. Although we were booked on a flight the next day, it was on AMERICAN with a connecting flight. We waited in customer service line for an hour, to be told we would get only a discount on a hotel for the night. Not 100% paid for. We then waited another hour to be told our bags were already at our destination. No food vouchers. Just a goddamned headache. Horrible."
Cons: "Nothing. Boo on United."
Pros: "Flight attendants were nice, the plane had wifi"
Cons: "We were sat against the bathroom in the very back and there is no leg room or any chance to lean back, mine and my wife's backs were very sore after the flight. The plane was outdated, I was really hoping for TV but it didn't have it."
Pros: "Nothing actually except it was on time.. I do appreciate being able to bring my little dog on board with us although it cost alost as much as another seat. Thanks for letting us bring her."
Cons: "You put us all in very back seats and I am clostifobac.. It WAS HORRIBLE EXPERIENCE... LOuD AND NO RECLINING AND IN A CORNER.. OMG had to stand up most of way to keep from freaking out. And.. I HAD RESERVED MY SEATS..MAKES NO FRICKEN SENSE.. The tkt guy was rude when I told him I reserved our seats and now we are all 3 scattered everywhere alone. I think that's WHY HE PUT US IN THE VERY BACK BEING HATEFUL BECAUSE I WAS NOT HAPPY THAT UNITED DECIDED TO SEPARATE US FROM ROW I TO 30.. Also I am paying to bring my children to Mexico and I can't get points for it. Just sayin..."
Pros: "Everything ran on time in a smoothly Manor..."
Cons: "Not to comfortable need more space between People"
Pros: "They got us on this flight (the last one to SNA for the day) after we missed our original connecting flight due to delays on the Frankfurt to Houston flight."
Cons: "My flight was canceled and I was never notified. I never got a text or an email. I was also allowed to board the wrong flight, and sat there until another customer boarded with the same seat assignment. If that hadn't happened, I would've flown all the way to Oklahoma on the wrong flight, with no luggage. Not to mention, it's probably a lapse in security. That's how I learned that my flight was canceled.The United phone line was not helpful. Then, I stood in line FOREVER. After 2 hours of standing in line, they set up a dedicated line, and all of a sudden it was helpful. I'm never not flying southwest again. I'm praying my luggage makes it to where I'm going. AND no wifi on either flight. That really sucks."
Pros: "On Time!"
Cons: "Gate attendant had a snide attitude and made a joke about the possibility that a Samsung 7 could cause an explosion in flight over the intercom. Very unprofessional."
Pros: "Nothing good"
Cons: "They changed my direct flight to a connecting flight. My bag didn't make it either."
Pros: "It was pretty cheap"
Cons: "Our flight was delayed because the pilot wasn't there. I feel like this sort of thing always happens with united. When I went to ask for help about my connecting flights I was treated like I was the one inconveniencing them. And the response I got was there's nothing we can do if you miss your connecting flight the only one going out today is at 10 pm but it's completely full already. I feel like it was the worst customer service and while I realize the lady I spoke to was probably not the one responsible for the captain being Mia she could have been more kind and more helpful by 100%"
Cons: "too much $ for 1/2 a meal."
Pros: "The plane being on time. Next time would prefer to be able to choose seats. I like the window"
Pros: "Nothing! Rude people, rude service, smaller plane size, crappy food with a smell!"
Cons: "Everything! Rude people, rude service, smaller plane size, crappy food with a smell! Attendant even went as far as saying "This is why I prefer working with first class" to his co worker, making reference about a passenger. And even went as far as saying "I really need a drink after this one" when the passenger overhead his first comment and asked him why he's being so rude to her family and no one else. Also didn't bring us or the passenger behind us any water when we asked, and when asked again, he rudely said "You will have to wait, can't you see I only have two hands. I haven't gotten to your row yet" which he had, and passed, which is why the man behind us mumbled to us, and we made a request too."
Pros: "I traveled with a 2yr. Old and boarding first really helps to get settled in our seats."
Pros: "We arrived early."
Cons: "We were in group 5, We couldn't take our carry on. They ran out of space for it in the overhead bins. Had to check it."
Cons: "Julie was the most rude person I've ever had the Unsatisfaction Of meeting."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Pros: "Very basic flight I can't get stars to delete Food and entrain 0. Comfort 0 cre 7"
Pros: "the ride was good"
Cons: "if you ask a stewardess if the airplane from Houston to Leon has a power source for the iPhones you get - scolded, "sir, this is not a 737". Really. Would I ask if i knew the particulars of all the plane sizes in your fleet. I asked because I needed one and do not study the amenities of each plane. Try some politeness with the "idiocy" of passengers slammed into a window seat by your automated seating computer. Next. To fill out the forms provide please offer a pen. You can put your name on it if you like, make it a gimme pen. I tried internet unsuccessfully, then joined United Club to get wifi, only to discover after too late its only at the airport; then tried go go wifi; only to discover we flew out of range, again no notice that there was a particular range - your inflight ap services are not friendly revealing the shortcomings of a purchase."
Pros: "Efficient boarding and exiting"
Cons: "Spoke to united agent night before light. Re distance between gates in in Houston. Wasn't sure that I was only two gates away and I would not need wheelchair transportation. However when I re-arrived in Houston not only was I at the far end of the terminal I landed in I had to go all the way out and catch a train to a different turn on and the and the gate was not there, was train ride to different terminal, I just made the flight, but my hip is still hurting"
Pros: "Flight was fine. Drunk unmasked passenger behind me"
Cons: "Move the drunk passenger in the back where there were empty seats, and monitor him to keep his mask on."
Cons: "Flight attendants seem smug and rude Flight was delayed over an hour"
Pros: "Not enough encounter for an opinion"
Pros: "Frontier male stewardess was rude. Most uncomfortable seats on a plane I’ve ever sat in."
Cons: "Customer service as well ass comfort"
Pros: "Very friendly. Cared about the customers. Arranged seating to spread out the passengers."
Cons: "WiFi on the plane!"
Cons: "A lot. They could have had the decency to empathize with new travelers in this pandemic situation."
Pros: "The crew was polite and pleasant. The plane was very clean and organized."
Cons: "The seats were extremely uncomfortable."
Cons: "I filled a lost & found claim for my mother's coat she had forgotten in flight from John Wayne California to Austin but haven't heard back even if it has been submitted or not yet. On our way back..Poor Airport service in Virginia, The lady on the counter said I can go but my mom who was on wheel chair cannot go as she wont make it to the gate and also that luggage has been closed 3 minutes ago and we cant take luggage... Three Minutes cost me buying new tickets from South west that was cheaper than you and allow extra bag. Your representative was in moo mood to either help me or compensate me in your next flight.. very Poor. Upon dialing your number I couldn't get hold of a representative to address my concerns. You guys need to improve your customer service and clients call response and make it effective."
Cons: "It was delayed for about 9hrs... I was supposed to catch up with my friend, but I could not make it.. Although Frontier staff offered me vouchers for food ($15) and the future flight ($200), still it was really disappointing."
Pros: "The crew was great. I had two amazing landings."
Cons: "There are too many additional fees. It's bad enough that I had to pay for a carry on bag....but to actually have to pay for a seat!!??? I thought my fare paid for a seat? I know I would still get a seat if I didn't pay, but I would have no idea where that seat would be until boarding. I'd rather the price of the ticket be raised by $60 and I get a free carry on and choose my seat. I paid $70 For bags and $56 for seating. And what's worse, the seats were TERRIBLE. They used to be a go to, now I will run from Frontier if I can help it."
Pros: "It was cheap and the pilot very skillfully navigated us around any turbulence"
Cons: "It's cramped and there isn't even water. When you add the expense of a bag and a drink, it usually is more expensive than other carriers that don't charge for these things."
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Pros: "After our long delay I was rewarded a $100.00 flying voucher to be used on a future frontier flight. That $100.00 was more than I had paid for my flight in the first place."
Cons: "Our flight had a continual delay. At first it was only supposed tonbe about 30 minutes, but it ended up being a 4-hour delay. The plane needed a new wheel but the part wasn't in hand so we had to wait for another plane to fly in the Part."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Pros: "We had a very simple flight down from Denver to Houston. We were going on a cruise after the holidays. The airline lost our luggage and then every single associate that we talked to was rude, unhelpful and seemed to make the situation worse. As we needed our luggage for the cruise I was on the phone for a good majority of our first day on vacation getting little, to no help. Finally I was able to get help from the service that actually delivers the luggage. 5 stars for them! When I spoke to someone on the phone after all of thos they agreed to refund part of my luggage fees but I would like to have them all refunded as I paid a lot of money to even gt the bag on the flight and I did not receive what I paid for. Overall it is doubtful that I will ever fly Frontier again, and I will NEVER Suggest them to my friends or family. Terrible experience to say the very least."
Cons: "at 4:30 pm I had a text alert that the flight was delayed by 8 hours yet there was nothing done to replace crew who were going over their max hours. The pilot and both stewardess told different stories. At 1 am in the morning they claimed they were looking for replacements. It is bad enough having a flight canceled and having to drive 840 miles or wait up to 2 days to be rescheduled....but to have blatant lies told was even worse. Then cancel due to weather...when that was not the case..so baggage fees cannot be refunded. The baggage fees were almost as much as the airfare."
Cons: "When I arrived two hours early to my flight, it was the first time I heard it had been cancelled. Apparently, due to weather. They said the only time they could get me out would be three days from then or they could refund me. No, they refused to pay for another ticket. So, I had to spend $435 on a ticket for later in the day when I had spent $130. Then, I look to Denver's weather and its perfect for the day. I call my mom, she's outside without a jacket! Where is the weather pray tell Frontier. This is the third and last time I ever use Frontier. Frontier is the worst airline I have ever used."
Pros: "The staff was very professional. Especially the male flight attendant on F9269 Denver to Santa Ana. Staff on the plane was great!"
Cons: "I understand there were a lot of issues with the weather and the original plane to be boarded. We departed an hour and 15 minutes late and with the transfer of planes, it seemed that at least half the plane did not get their luggage. There was at least 50 of us standing at the baggage claim and we never got our bags. There was also no one to really talk to about it except one person. We all lined up to give our information to her. Fortunately, I was already talking to her when the line started and got that done pretty quickly. As far as the rest of the passengers, I'm assuming if they were at the back they had to waste another hour waiting to give information after waiting about an hour for our luggage. Also, I live local so it is not a big deal for me to go to the airport to retrieve my bag, wherever it is. Others do not have that luxury."
Cons: "Hidden seat fee at the time check in (but overall reasonable price) Not knowing about the mobile app, so I didn't have to print my boarding pass"
Cons: "They lost our luggage. We didn't find it for two days. When we noticed it missing there was no one to report it too. We had to rely on the kindness of Southwest to help us. When the Frontier agent finally came to take our report, they let us know they don't offer a emergency shave kit for passengers with lost luggage. :(( Really just the topper of a horrible uncomfortable flight with a crew that wasn't helpful..."
Pros: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Cons: "Front tier flight was canceled due to mechanical problems. Our passenger was not rescheduled on another airline, he had to make his own reservations after that. It took him 18 hours to go from Colorado to California"
Pros: "THIS trip was okay."
Cons: "This was supposed to be a round trip ticket. My original flight from Las Vegas to Houston was delayed and delayed and then finally cancelled. I was checking your app religiously and it wasn't until BOARDING ( 12:20 in the morning) that it said the flight had cancelled. Your employees just ignored me when I went to the front desk to ask what I was supposed to do. They finally took notice of me and said the best they could do was TWO days later. I don't live in Vegas so I asked where I was supposed to stay and they said they couldn't help me with that. You were going to let me sleep in an airport for two days! I asked what I was supposed to do about food and you said you'd email me a food voucher (you didn't) and you said you would email me a 200 dollar voucher for my next flight (which you didn't)! I had to find someone to help me buy a different flight on a different airline because of how UNhelpful you all were. The most disappointing and absolutely terrible traveling experience I've ever had. I don't know when or if I will ever fly with you again."
Pros: "Price, seating, ease of booking"
Cons: "everyone on my flight had to wait over an hour for luggage at the destination, which put me way behind schedule."
Cons: "I didnt like the fact that I couldn't talk to someone here in the United states for frontier. I didn't like that when I called customer service I was instructed to do the wrong thing and fill out the wrong form. And most of all I really hated that my flight was cancelled and my money put into a "shell credit" and when I went to re book the fight it cost 3 times the amount than I originally paid. Overall this has been a horrible experience and I will be tell everyone I know and even people I don't know via Facebook, Twitter, Instagram and snap chat about my experience . Overall I feel your service and your service provider failed miserably."
Pros: "Flights were on time"
Cons: "Didn't know it would cost me $80 to bring luggage with me. Would have liked to have known this explicitly in advance - I'm a graduate student and $80 is a lot of $ for me to spend without budgeting for it. Also - I needed to do school work while on the plane and the try tables weren't big enough to hold a computer."
Pros: "The price was good, but I would've been better off with a different airline."
Cons: "Every seat was the same but there was an upcharge on different flights. I paid an extra $9.00 for a window seat in the back of the plane and it would've been $20.00 for the same seat closer to the front. They also charge for bags whether they are carry on or checked. My first flight, a kid in front of me threw up and it went under his seat and all inside of my bag. I spent the entire flight cleaning puke off of my computer and my clothes. The flight attendant just told me there were paper towels in the lavatory. When we finally arrived at 11pm we sat in the runway for 30-45 minutes until our gate was clear. Then we finally pulled up and it took another 15-20 mins for them to attach the bridge for us to get off the plane."
Pros: "Departures were on time."
Cons: "I am not a big person. 5'4" and the seating space is incredibly tight. I can't imagine how more uncomfortable it is for those taller than me."
Pros: "Not much. This was a terrible flight."
Cons: "They charge for everything! Bags, food, drinks, seats... and the seats in the plane do not recline and the trays tables are TINY. The crew made the passengers clean the plane on account because due to the fact that it was delayed they needed to turn the plane around quickly to get it back to Denver. Never have I been asked to clean the plane on account of their delay!"
Pros: "Not much. Frontier got me to where I was going."
Cons: "The seats are too crowded, even for a person who is only 5; 4" tall like I am. They were hard and uncomfortable. I don't like having to pay for everything--including extra money to get a seat. The flight was late getting into Orange County. Then Frontier lost my bag. It was not until the next day that they brought my bag to me the next day. Thankfully Frontier waived my bag fee. I won't fly Frontier again just like I'll never fly Spirit again, and I've recommended that my family not fly Frontier. We will fly either Southwest (the best), or United."
Pros: "The crew and neatness"
Cons: "Garbage airline"
Pros: "Sat on tarmac 19 minutes before able to pull into gate in Denver. Unacceptable. Baggage fees are ridiculously expensive. Will NEVER fly this carrier again."
Pros: "That I arrived home safely."
Cons: "You have to pay for a carry on, no complimentary snacks, flight was delayed an hour"
Pros: "cheapest fare I could find for last minute weekend trip to Las Vegas"
Cons: "seats dont recline. very uncomfortable. no entertainment. extra charge for carry on (you will charge me to carry my own bag?) I am not checking it in. flight was delayed (last flight out of houston)"
Cons: "My flight was cancelled."
Pros: "Flight arrived early on first leg and on time second leg."
Cons: "I didn't like that I was charged 40 dollars each way for a CARRY ON! REALLY? 80 additional dollars? I might have considered another airline if I had known you were going to bend me over at the gate.Very misleading on the fares. Should be in big flashing letters. "HEY IF YOU HAVE MORE THAN ONE CARRY ON IT"S $40 BUCKS EACH WAY! The new SLIMLINE PRE-RECLINED SEATS were not comfortable. The fact that even a small snack or drink was charged for was also a disappointment. Why not just be honest about your fares and and raise them a little say maybe 5.00 dollars and allow 1 carry on with an additional laptop bag or purse? Very misleading in that respect. But I give them props (pun intended) for being on time. That was the best part. I'd give them and over all 3.9 just because of the misleading stuff. Otherwise they would have gotten a 5 out of 5."
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "Quick boarding and baggage check-in"
Cons: "Lots of hidden fees, VERY unfriendly baggage policies, VERY UNCOMFORTABLE SEATS. You'll end up paying the same price for a nicer flight with better baggage policies and more comfy seats after you end up paying all the hidden charges. Expect to add $105 each way on to your total costs. The seats look like aluminum frames with some cloth draped over it..."
Cons: "I was surprised to be charged for a small carry on bag for $40.00. I found the passenger next to me was not charged for the same exact bag."
Pros: "Text message notifications of flight delay, considering my flight was delayed multiple times, quickness of boarding, and short wait times at the ticket counter"
Cons: "The carry on baggage fee that I was informed of as I was boarding, causing delay to other passengers while other guests and myself are waiting to pay for a bag, or forced to throw items away. There is no reason for a carry on bag the size of a backpack to cost $30. I understand most airlines have started charging these fees now, but it is ridiculous to get to the airport and have to pay for every bag. I can buy a flight for $54 and end up paying twice that much just in baggage fees. Also why do the room in the seats seem to get smaller every time, no headrest, and I can barely fit a book on my tray table. A few money saving techniques male the flight that much less comfortable"
Cons: "Worker at the gate was not friendly at all but crew on board was better. I had my 83 year old mother traveling with me & the cramped seating was a little too aggressive. After everyone boarded, they were still trying to sell some of the empty extra legroom seats and I feel at that point they could have sold them at a bargain. I hated to rate Entertainment a 2 but there wasn't any at all. Ive been flying Frontier for about 6 years and it's a shame they now charge for carryons and have been charging for seating for awhile. I'm sure I will fly frontier again in the near future but I feel that the extra charges took a lot away from the excitement of obtaining a good deal. The pilot seemed very competent and friendly."
Cons: "I was helping my mother - in - law check in and board - she needed wheel chair assistance. We were in line to drop off a bag that we had checked in online an hour before the flight. There were 5 people in the line with only 2 reps helping. Since I hadn't printed the boarding pass, I tried to print the pass at the self-help kiosks getting the message that I needed to see an agent. The cut-off for checked in baggage is 45 mins before the flight, however the reps were making no effort to expedite the service. In 15 mins they had helped 2 people making us the 3rd in line and the line had grown to an additional 5-6 people behind us. 45 mins before the flight they refused to take in any bags for checking - in. Since I was able to take the checked in bag with me, I asked that the agent print the boarding pass for my mother in law and call for wheel chair assistance. The agent called for wheel chair assistance but refused to print the boarding pass! The one thing that the ticketing / check in agent should be able to do is to print a boarding pass for a reservation that is fully paid. Because of this my mother in law had to miss her flight and we paid an additional $99 to get onto the next flight. I was so taken aback when the agent refused to print the boarding pass, that I did not even know how to convince her to do her job. This is probably the worst experience I have ever had with any airline!"
Pros: "It's cheap. Well, the baseline ticket at least. For this flight, I wasn't bringing any luggage (it was a short flight as part of a move, and all of my things were being carried via other means), so it made sense."
Cons: "The airline nickel and dimes you for everything. Carry-on or checked bags will cost you. A drink on the plane will cost you. We were delayed about 20 minutes getting on the plane and then sat on the runway for over an hour before we left. The last 20 minutes of that was due to wind reducing available runways for all departures and arrivals, but the first runway delay was caused by not one but two maintenance issues. Frontier actually just finished replacing their old planes with newer plans that have more uncomfortable seats with tiny trays and no on-board entertainment. For a short flight, it's not horrific, but for a cross-country journey, it's highly uncomfortable. The crew are just "there." Gone are the days of a warm cookie when you sit down. I've never had happy or friendly attendants, either. They do their job at the minimum. Slow to respond to guest issues and I've seen them be a bit rude with customers as well. I've had issues in the past with Frontier and lost luggage and lacking customer service. I only went with them this time because I wasn't bringing kids or luggage and just needed a cheap one-way. Otherwise I would never fly them."
Pros: "Very nice crew. Arrived early. Modern spiffy cabin, seats are molded on backs so a bit more room for passengers. I loved being able to add a tip on food bill, a way of expressing appreciation for the crew has been missing for too long."
Cons: "Seats don't recline! I think my back started to hurt because I couldn't change seat; standing up helped. There's no charge for carrying on personal items but I saw a family with personal size shopping bags that was shocked to learn that a carry on suitcase wasn't a personal item and woul cost $60 (can that be right?). I tried to help them and could see that their English wasn't too strong. They hadn't understood the clear written rules and were severely punished to the point of crying - they won't fly Frontier again."
Cons: "Ripoff across the board"
Cons: "Flight was delayed due to SF weather. But it's the price gouging and lack of entertainment or wifi that really grinded my gears."
Pros: "When I boarded and saw the thin, molded seats I braced myself for a long, uncomfortable flight, however to my surprise the seat was the most comfortable Economy seat I have sat in over the last few years. Nothing on United, Americannir Delta compares. Nicely done! In other reviews people have complained about the cost of stowing carry on luggage. I found the disclosures about the fees very clear and easy to understand, which enabled me to select the best option for me. Even when the beverage cart came by and I requested a Coke Zero (which they had!) the flight attendant, verily politely reminded me that they do charge. As I told her, at 30,000 ft, $1.95 seems very reasonable for a can of soda. There were no surprises, and the staff was great. I will definitely fly again."
Pros: "The crew on the way back from Denver were funny and kind and extremely helpful. The flight itself was fine."
Cons: "The prices for the trip. I wish I were explained that I would have so many different prices added on to the trip price. Carry-On price, seat price, Checked bag price (why are they different prices?). Only complimentary drink is water. The trip is more ideal for a weekend trip where all you need is a backpack that can fit under the seat. Then the pricing wouldn't be so bad."
Pros: "Good fare!"
Cons: "Very slow check in process. Only 2 agents,Long line. Wish you could get a seat online without having to pay, then I would not have been standing in that long check in line. Wish they still gave out warm chocolate chip cookies. Miss the old Frontier..."
Cons: "I wasn't happy to hear that Frontier charges for everything. I also hated that because I was 5 minutes late to checking in, because apparently after 45 minutes you aren't supposed to check in. So they charged me $40 for a carry on, that I couldn't even get checked in."
"Again... DON'T FLY SPIRIT."
"Got me from A to B. Nothing more nothing less."
Pros: "The crew was very friendly"
Cons: "The seats were very uncomfortable. I know this is uncontrollable but the turbulence was some of the worst I’ve ever experienced. Not sure if it was an old spirit plane or something but the trays also had no holding spot for drinks which made it very gross it"
Pros: "Process was easy."
Cons: "Crew service could be better. On my first flight to Houston from Detroit, one particular crew member could be better. I was sitting in between my family & had taken my mask off for minute & one of the agents (who was a person of color) had told me to put my mask on which is 100% completely fair because it is the rule, so yes she was right. BUT there was a person next, in front and diagonally all with their mask off as well (also people of color like the agent) and the agent did not tell them to put their mask on except for me which I thought that was discrimination & did not appreciate that. Also that same agent, I was looking at the food menu & after she told me I can’t use cash (that’s all I had) she walks away before I even finishing speaking. This agent was not pleasant AT ALL."
Pros: "Carlos was amazing"
Cons: "at the beginning of the flight- Keisha who is One of the flight attendant’s said as an announcement “If you sleep, we will wake you up, and if we have to try several times to wake you up- a ‘not so nice person’ will approach you”, if this is a joke- this can really scare people, don’t joke like this on the plane, also we cannot pay $5 for non soft drinks and pay extra for food and stuff like that, also there was no Wi-Fi on the plane or movie screen"
Pros: "The crew was very nice! No complaints there. I preferred for the seat next to me be empty considering all that's going on, but overall it was a nice flight. Thank You SPIRIT!!!"
Pros: "We made it safe"
Pros: "Crew were polite, but one did not take her time to look at every passenger when picking up the last trash. She walked by us very quickly without looking at all. When I asked if I could give her our trash when she was on her way back to her seat, she said, “we’re all done now, sorry” and she kept walking. The pilots did a wonderful job during take off, during our flight and landing! We’re all blessed for such a safe flight."
Cons: "Zone 4 appears to be the largest zone to board the plane and did in fact take the longest. I think the zones could be broken up better and should be so that apart from the benefit of boarding early, the rest of the paying passengers don’t have to wait for long periods of time to board, our satisfaction should matter too. Also, my 5 year old was super sad and disappointed that the flight did not serve snacks (even though we ate while waiting at the gate for our flight to arrive). He looks forward to the snacks that many airlines serve aboard. Just thought I’d mention that."
Pros: "Friendly crew"
Cons: "Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable."
Pros: "I liked that I made it to and from orer destination alive."
Cons: "Ridiculous trip cancellation policy, even WITH the trip insurance I paid extra for. Most uncomfortable seats I've EVER sat on on any airliner (didn't recline, cheap plastic with no padding, CRAMMED to the max). Tray table was roughly the size of my phone, wouldn't be able to pull a laptop out to get work done even if I wanted to. $55 unexpected cost of carry-on bag per person is downright THIEVERY. Red eye flight and lights were not dimmed, air flow was turned way down almost to the point of non existent so it was stifling hot. No help was given to the mother of the crying toddler who screamed the entire 3 hour and 20 minute flight (at least offer a free cookie or something to help sooth popping ears or anxiety for Christ's sake!). Absolutely WORST airline I've ever flown with and will NEVER fly with you again."
Cons: "I understand that delays are part and parcel of the flying industry, but, who would update passengers? Had I not checked the flight status on google I would have never known. When we purchase tickets we do submit an email id, don't we? Then why is it so difficult to just send updates to that email. It was not until I subscribed to Spirit Airlines flight updates that I was issued updates that were late and outdated. For example: I got an email at 10:50PM that the flight take off was at 11:11PM instead of 11:56PM. I know it is imperative that passengers reach the airport atleast 2 hours before take off. But who would imagine/expect Spirit not to accommodate help when the TSA check to their terminal is closed."
Cons: "You get what you pay for. Spirit airlines delayed the flight first due to weather, they ran out of de-icing fuel, then next due to a disruptive woman. Spirit airlines didn’t keep us very informed. They kept saying we would wait a lot less time than we actually did. They did nothing to comp anyone not even give passengers complementary drinks. We sat on the plane for a total of 5 hours and ended up missing an entire day of our quick 48 hour getaway. We had to deboard twice and were lied to several times. I understand weather can be an excuse but how Spirit handled the situation was absurd and should how they don’t care about their customers at all. To top it all off, the seats are curved in the most uncomfortable way so sitting in them for so long made my body achy. Never again Spirit"
Pros: "Once I boarded and found MY seat actually there, right where it was supposed to be, and we departed early, pleasant attendants (way nicer and knowledgeable than on-line booking crew!), uncrowded plane, no frantic, rude rush to get us through snack service, early arrival, uncomplicated, speedy disembarking, maybe, just maybe , I'll fly Spirit again. Now that I know all the ropes, rules, fine-print, etc.I'll price to see if it's really worth the drive to TIA, the parking expense, all the add-ons, or if it's easier and less agita just to leave from SRQ, my down-the-street airport and maybe just a few $$ more."
Cons: "The absolute chicanery of your on-line booking process!!!! Get real, people...I bet YOU couldnt even complete the process and remain sane!!!! I just read some reviews: people are rude loud and angry because of your online process I know you claim bare costs, but we are still giving you our hard-earned miney. We do it because we cant fly first-class (-$$$-) so dont make us feel like we are settling for steerage. It's a lot of money to us!"
Cons: "I had my flight from Detroit to Houston scheduled for Sunday around 7 am arriving to Houston at 9 am. They sent me a message on Saturday at 9 pm stating that my itinerary had change and now I was going to leave from Detroit at 3 pm arriving to Minneapolis at 5 PM and needed to wait in Minneapolis 5 hours to leave to Houston around 10 PM and arriving almost at 1 am on Monday! Total waste of time. Also on the way back I had a carry on bag that supposedly was too big and I needed to pay 57 USD extra. They advertise it as a low fare airline but then with all the added charges they have it is almost as if you were flying with a better quality airline"
Pros: "ABSOLUTELY NOTHING!!!"
Cons: "Everything. Glee spirit one other time and completely regret it. Haven't flown with them in 4 years. I remember why now. Flight was originally cheaper but by the time you pay all of there fees to get on the plane you're not saving at all. And once on the plane everything costs a fortune so now you've spent even more. They are never on time in my experiences and don't feel the need to give the paying customers updates. After several hours of delays you get the pleasure of being absolutely crammed in their crappy aircraft. NEVER AGAIN!"
Pros: "we had a safe flight, no major issues, and were able to get off the plane quickly."
Cons: "I had to pay $97 to check my bag...kinda defeats the purpose of booking a cheap flight. This was by far the smallest seating space I've ever had...I'm 5'9 so normally I don't have an issue with this but my knees were about an inch away from the seat in front of me and I had no space to move around. The headrests were hard as a rock, and I could feel a metal bar in the middle of the seat poking out at my back. The seats don't go back, there was no entertainment whatsoever, not even a magazine to read. The main lights were left on during the 4.5 hour nighttime flight. There was not even a complimentary cup of water...$3 for water. It was also freezing in the plane and there was a 2 hour delay for no apparent reason. Look up the fees they charge for everything before you book with Spirit."
Cons: "My wife and I received an email stating that our flight was delayed by an hour. We arrived to the airport 2 1/2 hours early and when we checked our bags, the man at the Spirit counter confirmed the flight was leaving an hour later than scheduled. We sat by the gate at a restaurant for two hours and went to get on the airplane 45 minutes before the plane was supposed to leave and the spirit gate had been shut early. Spirit announced that they were calling the last boarders as they were shutting the gate and when we walked up they would not let us board the plane. Hence, we miss Lee our flight. No one was willing to help us, or let us on, even though they boarded at the original time and not the delayed time as emailed and there were no other announcements made besides the last one. I have flown Spirit many times, and have always had a bad experience. I will NEVER fly them again!! They have lost my business forever."
Cons: "Told agents that my wife is Russian, but is a permanent resident, so they told me to put the resident card number on her reservation, but did not mention anything about her Russian passport being needed. So once we discovered that we needed my wife's passport, I contacted Uber to pick me up. take me home, so I could get her passport, but, since her reservation was in her married name, the agent had to redo her reservation to her maiden name and we missed our flight. Also, since I had already checked in with one bag, the bag made the flight without us, as it was not in the Houston airport."
Pros: "We got to the destination safely."
Cons: "Reason's why I rated each category poor: Overall - see below categories Boarding - We were told that our bags did not count as personal items, and we had to either pay $130 to carry on two bags or throw them away. Basically, "Have a nice trip, let me start by robbing you." Crew - During the flight, I used the on-flight lavatory. As is normal in most flights, there's no space between the last row of passengers and the mini-room at the back of the plane. To keep from putting my rear in another passenger's face, I stepped into the mini-room until the stewardess commanded that I wait behind the "silver line." Sorry other passenger. At the least be courteous about your command with me and/or the passenger who had to sit in the rear (pun intended). Comfort - No seat back storage, and the flight was as cold as is bearable for the average person. Food & Entertainment - None available. Upon asking for water, we were instead offered ice."
Cons: "I felt a ripp off affter when I found oute that I hadto pay 165.00 for bagage in order tu fly my furst reaction is what gotme here my guife bought the tikets I will never use this company again and I have share the story to all may friends relatives family members after surbey the c e o owners protocols make mi feel that I must stay away from this institution this is very harmful to any human I just want to be treated the way you treat your loved ones becouse we R humans, and humans never get close to people that confuses lies and hurts them ."
Pros: "Boarding was efficient"
Cons: "The planes were alarmingly old. They were not comfortable and while I'm sure they do safety checks, there was so much flexing, rattling, and groaning that it did not feel safe. On our way out of the country - they did not have pens to fill out the customs forms, and told us that if we made a mistake we were out of luck because they didn't have extras. It should be more clear (before purchase) that the price for any bag (even a carry on) is so high - it raises the price of the ticket $100 which is significant On arrival in US they NEVER told us what carousel our bags were on, it was not posted, even on the carousel... it took us forever to find them"
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Pros: "The only thing I liked was getting off that plane."
Cons: "Flight was delayed for THREE hours. They sat me in the very back row by the wall, where there's no window. I was literally sitting in the corner. The flight attendant was a funny gay guy who spent more time flirting with a passenger on the plane than anything else. He made it apparent he didn't wanna be bothered by anyone else. The flight was extremely turbulent the entire way. Which made it hard to even nap after boarding 3 hours late. I couldn't look out a window...I couldn't nap...I couldn't read because of the turbulence...literally the only thing I could do was stare at the seat in front of me for 2+ hours. They didn't even offer complimentary snacks or beverages, we had to pay to eat or drink. SHITTY AND UNCOMFORTABLE! But at least nobody dragged me off the plane, so that's a plus."
Cons: "Late Very uncomfortable"
Pros: "Cheap ticket purchase price"
Cons: "I was charged for carrying on my roll on bag because of its shape. While my brother on the same flight carried on an even larger backpack.But, it was considered a personal item. Also because we did not wish to pay even more to pick our seats, we were assigned the last row on the plane where the fuselage begins to taper towards the tail of a plane. Therefore it there was not nearly enough shoulder room for my brother and me. Overall the discomfort, lackadaisical staff, and shrewd penny-pinching policies insured that I will never fly Spirit Airlines again."
Pros: "Started off OK but then we quickly downhill flight was canceled due to fog in San Diego so I never made it onto the plane."
Cons: "Weather delay with fog in San Diego. Not Spirit's fault but they delayed for an hour and a half and then cancel the flight. As they canceled the flight they came around with cards with a number to call to rebook or change your itinerary. I called the number on the car rather than getting right in line at the desk. By the time I got through on the phone it would have been 10 to 15 minutes. They told me that since I was halfway through my return trip they couldn't do anything over the phone. So then I had to get in line and wait. I was the last person served. They offered me a flight to days later at the same time 9:45 PM that was unacceptable so I ask for something else and he somehow turned out they had a Houston Chicago San Diego flight that leaves tomorrow morning at seven. Very disappointed in the handling by the rebooking staff on the phone the gate agents were very friendly but very overworked and stressed. Service manager was there and he put me on a call back on the phone but that didn't help either. Not flying spirit again anytime soon."
Pros: "Direct flight"
Cons: "The 40 pound weight limit on checked baggage is both surprising and infuriating. Then the 30 dollar additional fee is completely asinine if you are between 40 and 50 pounds on that checked bag. Also your fee for a carry-on bag is completely ridiculous. I ended up transferring weight from my checked bag to my backpack to avoid the 30 dollar additional fee. The result was that the airplane weighed the exact same as before I transferred weight, and Spirit airlines angered their customer. I was courteous to all the staff but I would rather pay more for a flight, have better customer service, better baggage policies, and avoid all the nickle and dime charges that Spirit employs. I think I just took my first and last flight on Spirit. Good luck to you!"
Cons: "After years of hearing negative things about Spirit, I never could relate because my experiences had always been great. However, this last experience was the worst. I was on a 7 day cruise through Carnival that got delayed an entire day with docking to return home, due to heavy fog, and Spirit was not understanding nor did they accommodate me, and made me purchase a one-way flight back home after I had already purchased a round trip flight. The one-way flight was more than my round trip. This was a huge inconvenience. Other airlines honored the boats delay and let their customers fly back home with no extra charge."
Cons: "I arrived at the gate 50mins before my flight. I proceeded to go to the check in to check my bag and print my boarding pass. After standing in line for almost 10mins a man behind the counter who had been on his phone, called me up to the counter. He then proceeded to make me go to a computer kiosk to "print my boarding pass." Once I did the machine wouldn't print it because the computer stops printing them at the 45min check off point. I stood in line again, to then be called up by a woman behind the counter, who told me I was late, even though I was told to check in by computer 3mins after the cut off time and waiting in line for almost 10. She called the gate to "try" to get me on my flight, but both her and the gate said there was nothing I could do because I wouldn't be able to get through security quick enough...While I have TSA Pre check clearance, this atrocious airline does not use TSA Pre so I wouldn't have the ability to fly through security. I was then told that I needed to go to someone else to change my flight to a later time since I "missed" my first one, all the while they could have printed me a boarding pass and I could have walked through security. I was told that I would have to pay $99+ for changing my flight and that there weren't anymore spirits flights from Houston to Lax til the next day. After trying to reason that I infact was not tardy to my flight and it was their lack of competence and logic that caused this debacle, I decided to eat the cost of the ticket and I purchased a ticket through American and flew out an hour or so later. Not only was security a breeze but by the time I bought my ticket through American and went through security, the spirit flight was still at the gate. I also used the kayak app to see what other flights were available and the flight I was supposed to be on was still advertised for sale, even after their supposed cut off time. I will absolutely NEVER fly Spirit air ever again."
Pros: "One customer service woman at the airport."
Cons: "Literally everything else. I could not have had a worse experience. Spirit's online system changed unexplainedly changed our address without our knowledge, therefore preventing me from checking my fiance in online. I spent too much time attempting to talk to them about it over the phone, and ended up being late to leave for the airport. On the drive there, I was able to get ahold of a customer service representative on the phone who purchased my fiance's luggage, seat, and checked her in over the phone. We arrived 43 minutes before the flight, and were turned away while attempting to check in her bag, being told that she was not checked in for the flight, and it was now past the mandatory 45 minutes before flight time and would not allow her aboard. I spent the next 2 hours arguing with customer service, where they accused me of lying and said that they don't even offer to check in people over the phone. I could go on, but it was absolutely awful, and we weren't able to be placed on a flight until the next morning."
Pros: "It made it on time to get airline counter when I went to get my boarding they told me I had a balance of $20 when I did pay for everything they ask to on the website. The reason for my flight it was to see my money cause she has cancer and I was very happy that I was gonna go to see her but nobody help me out . My family was waiting for me to come home to make our mom happy that me and my brother were gonna be there for her . It's a shame that you had people onto the ticket counter that are very unprofessional with the customer service. I regret that I bought a plane ticket with spirit airlines. If someone come ask ask for spirit airlines I will not recommended because the very poor customer service. I have work in hotel and other places that customer service it's the #1 and we did everything we can to make every customer happy you guys are far away from it. Ms. Yoel Camacho Rivera"
Pros: "It got me from Houston to Las Vegas without killing me . . . that's about it."
Cons: "From the booking process 5 months ago trying to fix an incorrect date I put in (had to cancel and rebook) English was not understandable. To their online problems. Couldn't get online to save paying an outrageous fee for luggage and online booking. Met with the standard go online and complain ? Rude unresponsive employees that garble off phrases so often and so fast as to be incomprehensible. Misinformation by the flight crew as to where the luggage would be. Smallest cramped seats I've ever been in. NEVER AGAIN. (this is not like me, I'm usually very easy going)"
Pros: "Crew was nice, friendly, and funny. 3 stars is because there is no actual service unless you flag them down to pay for things."
Cons: "WARNING: MUST PAY FOR CARRY ON BEFORE GATE. Spirit wants $45 for a carry on bag, and apparently $100 if you don't realize it before you get to the gate. I don't even know how much for checking one. So unless all you have is a handbag, add $90 per bag to the cheap looking price. Seat reservations are janky and can also cost you money. There's no app to check in, reserve seats, or view your flight, and their website has a terrible mobile user interface. The crew doesn't even ask if you want something, they just walk up and down with trash bags. That said, they were polite, professional and friendly. I guess you flag them down if you want to spend a bunch of money on Chex Mix and a soda or expensive beer. You have to pay to even get water or peanuts. There is no entertainment. The seats do not recline. If you have never flown Spirit, you're probably thinking "all that is too ridiculous to be true," which is what I thought when my Uber driver started warning me. Nothing above is exaggerated, just the facts. Never again."
Cons: "The flight was overbooked and I was the extra passenger. The last passenger before me was from Africa and was unable to pay the $100 for the second bag she had at the gate. Your staff did not allow her in board, hence I made it. Your staff showed absolutely no empathy with the passenger, parroting that she had to pay otherwise she couldn't get on and at the stroke of 7:45am, they printed my ticket. The supervisor was just plane ride to her and me for interceding on her part. It was appalling to see such un-American hospitality! Spirit Airlines should be ashamed of such employee behavior."
Pros: "The crew was friendly."
Cons: "Both of our flights were delayed for two hours with no explanation. Other airlines didn't seem to be having the same problems. It is rediculous that they charge for bags and that they are the only airline with a 40 pound weight limit when all of the others are 50 pounds. They charge $10 just to print the boarding passes at the airport. All of this they claim saves you money on the fare, but with all of the nickel and diming that they do to you after you purchase the ticket, it is much more affordable to go with another airline. I will choose some one else to fly with next time."
Cons: "I wasnt allowed on my plane when it wasnt leaving for 43 minutes after i had arrived there. I would have been there the RECOMMENDED hour and a half early if i hadnt run into heavy traffic. Unfortunately, I only had 43 minutes before the plane left denver and the crew told me that i was late and wouldnt even give me the opportunity to try and get to the aircraft before it left. Then they told me that i could pay almost double what i had origionally spent on the flight to wait 4 hours for the next one with a 6 hour layover for thr connecting flight. I had then asked if it was possible to be reimbursed, the guy at the counter started laughing and said no it was my fault i was late. I have never been treated with such disrespect before in my life. I just dont understand, because no where does it say that if you're not there 50 minutes prior to the flight that you forfeit your flight. 50 minutes, i was there 43 minutes prior. Now i wont be able to visit my family for another year because i used my vacation time for that aweful experience with spirit ovwr 7 minutes. Then when i called kayak to explain to them what happened, they told me there was nothing they could do over and over again. Absolutely no help from either party."
Pros: "That we actually made it there..."
Cons: "Where to start... I understand the concept of a base fee and you pay a la carte for everything else but this only really works for a single person traveling with a small personal item ONLY. You are literally charged for EVERYTHING. Which is mostly stated on their website with the exception of the checked bag and carry on fees of $50 and $55, respectively. Those fees can vary depending on who you ask....And even though they say you can save by using the kiosk ($20 to go to the counter), we ended up going to the counter anyway because the kiosk could not complete our transaction!!! On our return, we had to go through customs which requires you to get your checked bag (decided to save the $5 and check it on the way home), go through customs and then drop off your checked bag to continue your flight. Well, the Spirit representative decided it would be a great time to take a break and be completely MIA from their post. We had to go completely out of the terminal and back to a counter to recheck our bag. Resulting in a very close call on not making our connecting flight. The long and short of it all: We "Saved" $100.00 total on the initial ticket purchase. We paid over $220.00 ADDITIONAL to have our one carry on and sit next to each other ($20.00 each seat, each leg of trip). Never flying Spirit again and have been telling everyone not to. Bad Spirit!"
Cons: "Nothing is complimentary, all snacks and drinks for purchase are inexcusably expensive when other companies provide for free, hefty fee for checked bags and carry-on 40-50$ paid to and from which makes up the difference for their cheap flights (not much cheaper than JetBlue or American) my luggage was left in the city I was visiting and when I asked for a refund for my returning checked bag fee, I was denied because I paid cash at check-in and it wasn't on my reservation (obviously I had paid to have it flown because it was supposed to go on board). All in all terrible experience and not worth the 25$ travel voucher I received--which doesn't even cover cost of luggage 1-way--because I'll honestly never fly spirit again."
Pros: "I liked the minimalist design of the seats, crew were nice"
Cons: "I hated that we were charged 50$ for a carry on! And then we have to pay for our seats and drinks and everything. I know this is supposed to be low cost but I could have gotten a first class ticket at another airline and much better food and service than this. At the boarding terminal, the lady told me, after I waited in line all afternoon, that I had to go back and get my printed boarding pass from the kiosk. What airline can't print the pass at the desk! When I told her I needed to check my carry on when I purchased a carry on price, she got lazy and wouldn't check it so she printed out my boarding the pass there. Lies! I will never fly this airline again unless they paid me to!"
Pros: "one time departure and arrive"
Cons: "I chose Spirit because of its cheap flight price so I didn't expect a high quality of service. For example, I didn't expect a very comfortable seats or meals in the flight. But, there are some instances which are not dependent to the price/money like politeness of the flight attendant/employees or responsiveness of the boarding member. On the flight day, me and the other fellow traveler were waiting for the boarding but the gate was closed and no body was standing at the front of the boarding desk. Also, there was no LCD screen to show that this gate is assigned for the Houston or any other places. The time was passed from the original boarding time and we were still waiting for the boarding member. Accidentally, I saw a airport employee and ask him that this is the gate assigned to the IAH Houston? And he responded: "Oh no, the gate is changed!" Thus, I ran from the former gate to the new assigned gate. But I saw that the people are still waiting for the boarding member at the front desk. There was a 25min delay and all the people were standing and waiting for that lady to come. At the end, since she was alone and she couldn't handle all the people, she didn't check the boarding zone. It is important to be mentioned that I received the changing of the gate E-mail very late just I was entering the airplane! In the airplane, the flight attendant were not friendly. They didn't help the old people to entering the airplane or putting their luggage at the top cases. During the flight, they were just sitting and playing with their mobiles! Apart from this issues, the worst scenario happened in the baggage claim. When all the people were waiting about 30mins for delivery of the baggage. At the end, it was so disappointing to see one my baggage is broken and its handle bar was detached that I couldn't move it easily to the outside of the airport. I reported the issue to the Spirit baggage claim and that employee was not friendly either and she didn't even apologize! Therefore, I am currently totally disappointed about the Spirit because as I mentioned there are some instances which are not dependent to the price/money. Even cheap airlines should provide highly respected treatment to their customers."
Pros: "When a plane arrives late the turn around time is amazing. Doesn't take them much time at all to get going again. Attendants and pilots were professional."
Cons: "Boarding is a mess. You may board by zones but it really doesn't seem to workout. About half the people respect the order about half do not. People cut in line when they haven't even been there waiting. Do something like Southwest and have us board by groupings. They are much smaller units and people get in their correct order. You guys can get portable ones. That would move you all up significantly in the boarding process. That is by far the worst of all categories. The ladies at the gate really can't police that, make it easy for those who are boarding by having a clear and organized process."
Pros: "The second flight wasn't too bad, despite the additional 2 hour delay.."
Cons: "This was my first time flying Spirit airlines, despite the many negative reviews I read beforehand..I was skeptical because everyone made it seem bad and I just wanted a cheap flight, so I still went ahead and bought tickets for my whole family. Lawd, bless my soul. They charge you for EVERYTHING! The amount you spend on checked bags, snacks and boarding pass (if you didn't take care of it yourself) adds up to just about the same amount of another (better) airline. So don't let those prices fool you! Moreover, my flight was meant to leave at 2:30. We got on the plane and sat on the plane for 2 hours due to some "weather" delay!! Then after that, they told us they were going to dock us back at the airport while they figured out the situation. Returning to the airport, we were then escorted all the way back to checkin at the Spirit booth, and waited 3 hours in the ridiculously long line of people getting their problems fixed. Called Spirit and went on the website to them saying the system was updating so they couldn't help me..they gave me 2 options, refund or book another flight which wasn't for another 2 days!! I was supposed to go to LA and was expected to land at 4, thus why I prepaid for my hotel and car rental, only end up wasting a whole day of unused rentals! I then came up with the idea to maybe fly into San Diego. They told me the flight would be at 9:30 with a maybe 45 min delay. I took their offer and waited another 2 hours for that flight..once again, DELAY for another 2 hours! I literally spent the whole day at the airport due to Spirit's horrible service and organization. I will never use this airline again! Do yourself a very big favor, save money and TIME by booking with southwest or anything else but this airline! Listen to the past reviews because they are oh so true. Never again!!"
Cons: "They cancelled my flight due to "weather" while every other airline was flying in and out of IAH. They offered to get me to my destination on the day I was to return or my $200 back. I booked early so I could get a better deal. At the time of my refund tickets were $1000 each. Ruined my bachelor party weekend and the trips of the other 6 people that were traveling for the occasion. Will never fly or recommend Spirit airline again! Worst experience I have ever had and would gladly pay regular fares from a reputable airline in the future. It is just not worth it."
Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."
Cons: "My flight was delayed due to weather. They didn't notify anyone there was any sort of delay until after the flight was supposed to depart. Then they announced the flight Cancelled shortly after. There was no staff at any of the desks to help people rebook flights so we were all just standing there wondering what to do. Finally one lady came and had to help two flights worth of people rebook. Was in line for almost an hour. When I returned the next day they made me repay for all my overweight checked bags."
Pros: "There was (I believe a Russian Flight Attendant) on the way to San Diego and back, and she was full of spunk, personality, friendly and fun!!! She made the difficult time fun."
Cons: "My flight was 2 hours delayed, so I arrived to San Diego at midnight! There was an elderly woman with her grandchild behind me that kept allowing the infant to slam the little metal table into the back of my chair and no flight attendant noticed, though she did it repeatedly and for a LONG TIME! People with children on board should be watched some because they often allow child to play with parts of the plane that are not toys and make other passengers uncomfortable. While I appreciate the prices of the food sold, there could be maybe better selections for a slightly higher price, butt I was relieved you had Ramen. That helped hold me over!!"
Cons: "Spirit canceled our IAH to LAS flight last night. We found out just a couple of hours before departure and sprit did nothing to accommodate us with alternatives although there were several flights flying this route. No explanation was given for the cancellation apart from 'weather' which for all practical purposes could have been the weather on the planet Mars. other airlines were flying flights on this route just fine. Feel so cheated that an airline can throw your flight away at the last minute, for no apparent reason beyond their own convenience and greedy network planning, not rebook you into reasonable alternatives, and get away with it. It's not about the flight money. There were 8 of us meeting in LAS from different cities, those friends had to cacel their perfectly good tickets. And then the cost of hotels, show fickets, reservations made, not to mention the effort and anguish to recover from loosing all this at the last minute. Folks, ITS NOT WORTH IT!! It's not even that cheap once you add expensive bag and seat fees. STAY AWAY FROM SPIRIT. I guaruntee you, you will get burned. Remember what they say about when it looks too good to be true, it likely is. Spirit is a lie as a concept. They are only out to get your money and will never have your back. One more anecdote: the customer service rep tried to sell us a credit card after our 1 hour long call to try and process ticket cancelations. A CREDIT CARD WITH SPIRT AFTER THEY RUINED OUR TRIP! That's how insensitive and out for your money they are. Also, we tried to cancel online with the link they provided on their CRAPPY website and they would only allow travel vouchers as refund. Why would I want worthless spirt vouchers after a flight cancellation when I never want to fly you again?"
Cons: "It's sad you only want my review from my return flight. If I had a choice not to fly back on Spirit I wouldn't have. The first flight seats were horrible. The passenger in front of me reclined and the seats rested on my knees and hurt the entire flight. Paying for carry on was absolutely ridiculous. Having to pay for a glass or cup of water, not bottle, was beyond horrific. Flight attendants were not friendly. This experience is so far the worst flight experience I've ever had. It was my first on Spirit and I pray I don't have to give you my money ever again."
Pros: "The initial fare was great and enticing."
Cons: "I didn't like the fact that bag fees are twice as much as other airlines, carry ons are $100 per, what is normally free on other airliines (like coffee, soda or water) you charge for, and the weight limit for a checked bag is 40 pounds not 50 and then there is an additional $25 dollar charge. So, I paid $75 dollars total for checking my 1 bag, which was under 50 pounds and I was traveling for two weeks, so I expected to pay a fee of $25 to check the bag. Luckily my 1 carry on was small enough to be considered a personal bag, or that would have been another $100. I chose not to drink anything because asking to pay for water is somewhat ridiculous and I found the flight attendants "humor" to not be funny at all. I guess if as an airline you want to be made a joke of than that is fine, but if you are tying to be a low price contender and offer the same service and amenities than you have missed the mark in my opinion."
Pros: "Going through Kayak I received notifications that helped keep me informed. Especially when the gate changed 6-8 times on my way home."
Cons: "The crew to Orlando were not stellar. They weren't exactly what you would consider rude but they certainly were NOT friendly. The space was tight which I expected but the seats were uncomfortable. I didn't dare buy anything because just my checked bag was $80 round trip BEFORE I got to the airport. Forget picking seats....I always checked in 24hrs ahead online and both times I was in the very back of the plane. Spirit airlines is perfect for a budget and a quick trip. I was flying out for a funeral. I can't say that I would fly them again. To fly my family and keep my young children with me, I'd be better off flying United. Eventually the ticket price would be the same, but better service and better choices, and some entertainment."
Airlines flying from Houston George Bush Airport to John Wayne (Santa Ana) have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Houston George Bush Airport to John Wayne (Santa Ana)
Masks required on board, masks provided on flights from Houston George Bush Airport to John Wayne (Santa Ana)
Social distancing seating
Middle seats unavailable to book on flights from Houston George Bush Airport to John Wayne (Santa Ana)
Testing for antibodies, testing for symptoms for flights from Houston George Bush Airport to John Wayne (Santa Ana)
Waiving of change fees. Search flexible flights from Houston George Bush Airport to John Wayne (Santa Ana)