Cons: "Significant delay of departure."
Pros: "Great crew. Good food. On time."
Pros: "Leg room in comfort +"
Cons: "Removal of food trays could be done sooner"
Pros: "Short lines"
Cons: "Seating arrangements"
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "Missed it"
Cons: "Give me back money"
Cons: "Worst airplane i have been on since 2007"
Cons: "Delta One screens are a bit small."
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "The crew was spectacular. My son and daughter-in-law (married the day before) were are the flight as well, and the flight crew went out of their way to welcome them."
Pros: "The entire thing, food, service, and ..."
Cons: "More room in each seat"
Cons: "Person next to me overflowed into my seat…"
Cons: "Basic economy is just another way for the airlines to provide low service and nickel and dime everyone while charging the same prices."
Pros: "Arrive early. On time departure."
Cons: "My row 34 D did not have entertainment - had to move to another seat and row."
Cons: "Not enough seat room on plane. Hot not enough air flow"
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Cons: "No food, just snacks and no place close to the gate to eat."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "An updated 717. A bit better"
Cons: "A bit warm on the plane and late taking off."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Timely, clean"
Cons: "A little chaotic at boarding time"
Pros: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Cons: "Seats are not working well. This is not the first time I had this kind of problem. Appears very old and no maintenance. Regards Jackson"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."
Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pros: "Please see above. Sherry was amazing"
Cons: "Plane was small and older but it was a short flight"
Pros: "Cabin was very clean and comfortble"
Cons: "Delay 3 hours in the unheated airport in Monterrey Mexico was very uncomfortable"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Plenty of meals and friendly service"
Cons: "Crowded seating...."
Pros: "Fast and very friendly staff."
Cons: "Guests with no overhead luggage should be able to exit first."
Cons: "My suitcase came without a wheel. Damaged luggage."
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Pros: "The crew addressed me by name"
Cons: "Wasn't lonng eough"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "Crew was excellent"
Cons: "It was delayed"
Cons: "I thought I stated this before about the flight (5), Treatment (5) all the rest (5), but Atlanta Airport does not support disabled people using scooters to get from one plane to another. With more people using these, only a matter of time until a reporter males this an ISSUE. Meanwhile I will make every effort NOT to use ATLANTA HARTSFIELD. This includes my wife, also using a scooter."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Got delayed due to the computer shutdown"
Cons: "Despite we made web check in, our seat were changed. And we were assigned in separate seats (family of four)"
Pros: "Buen servicio y llego a su hora programada"
Pros: "Amazing crew"
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Cons: "The flight is so short that if you didn’t bring headphones, you miss all the entertainment. It wouldn’t be bad at all that the sandwiches are not stone cold. I fly copa very frequently and I know they often heat them up"
Cons: "My husband received military order and we try to cancel our flight, but was impossible. We just lost 4 tickets"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Cons: "food choices and entertainment could have been better"
Pros: "The crew was nice."
Cons: "Some form of entertainment"
Pros: "Change flight without notifying me"
Cons: "Change flight without notification"
Cons: "Lost one of my bags Food barely edible. Above was flight jfk to Panama City This flight had no tv that worked. Audio was broken."
Pros: "Comfort an staff"
Cons: "The bathroom on the plane was not clean"
Pros: "Reasonably good food, nice service."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "was on time"
Cons: "terrible, waiting in one gate , then we have to go to another gate take a bus under the rain, fullof people luggage, , gave us terrible seats in the back small plane. the bathroom was not clean at all"
Pros: "copa is always on time"
Cons: "food quality is low drinks are 'rationed'"
Pros: "Everything was great!"
Pros: "All service is good"
Cons: "I don’t have problem"
Cons: "Service was not helpful."
Cons: "The food was not good and cold. there weren’t options on entertainment"
Pros: "Overall comfort and attentiveness of staff is hard to beat elsewhere."
Cons: "Everything was fine with this trip;"
Pros: "Crew members and service was good"
Cons: "Our flight got delayed and nobody would tell us what happened, the flight was supposed to depart at 10:20 but I got an email at 1:29 pm advising about the delay."
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "They were very kind to scrounge up some vegetarian trays for me even though I had forgotten to indicate my preference ahead of time. Very clean, comfortable. Free movies always nice : )"
Cons: "Tried to indicate vegan/vegetarian when I checked in online, but was already too late. This doesn’t make sense!"
Pros: "Ontime departure!"
Cons: "Conecting flight to Guatemala was over sold"
Pros: "El servicio a bordo es muy buenos. Las personas muy buen trato"
Cons: "En Cancún el sr. Que nos atendió en el counter fue bastante grosero Nos trato muy mal inclusive nos iba a enviar a hacer la fila de nuevo por q mi maleta pensaba 2 kilos más. Le dijimos que solo traíamos dos maletas y nos dijo eso no es mi problema ud puede traer 10 maletas pero ninguna con sobre peso. Como se nota que ud nunca viaja me dijo. Son 107 dólares si quiere llevar su equipaje y si no de una déjelo acá en Cancún y váyase ud para Costa Rica. Ni esposo tivo que ir por otra maleta para poder viajar pero no me gusto la forma en que se burló de nosotros y la manera en que nos trató"
Pros: "Most of my flight experience was great."
Pros: "Food was pretty good, drinks (beer/wine, soft drinks) were free (hate being nickel and dimed) and staff were sufficiently bilingual (and didn't have an attitude if you weren't speaking Copa's language, Spanish)."
Cons: "No WiFi on either of my flights, centralized movie (i.e. screen above the seats) without an in-seat selection."
Pros: "Food is a big issue as sometimes it is impossible to buy it at tje airport because you have to run to catch your next flight."
Pros: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best experiences. The only complaint I have is the varying temperature in the cabins. The air conditioner on full blast at the beginning and end of the flights combined with warmer temperatures in the middle of the flight, and hot and humid airports during connections was uncomfortable and I got sick. This particular leg was colder than others...even with a jacket and a blanket and the vent closed i felt chilly. Everything else was perfect, so its still almost a 5 star experience for me...and this was an economy seat."
Cons: "I got the lowest price for the dates I wanted with Copa, 2 checked bags, short layovers, and full meals on almost every leg. We had in flight entertainment, a very friendly, welcoming and attentive bilingual crew on all legs, and... basically everything I would want in a flight. My 84 year old grandmother who flies almost yearly said this was one of her best experiences. The only complaint I have is the varying temperature in the cabins. The air conditioner on full blast at the beginning and end of the flights combined with warmer temperatures in the middle of the flight, and hot and humid airports during connections was uncomfortable and I got sick. Everything else was perfect, so its still almost a 5 star experience for me...and this was an economy seat."
Cons: "Got bumped from flight"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "I love the comfort in these planes and also the fact that at least they serve food, which they don't do in other airlines. The boarding wasn't good due to the stupid restrictions the US imposes on flights to the USA. We didn't appreciate the fact that the airline didn't let us know in advance that we couldn't buy drinks at the airport. That was a waste of money. The food wasn't good at all though. The coffee was terrible and so were the eggs, but at least we got something."
Cons: "Baggage was left behind and It aaroved 5 days later, terrible follow up and no compensation at all, total nightmare"
Pros: "Beer for husband was free. Blankets provided. Full security check required twice, at main entry and at gate."
Cons: "Slightly scary landing under windy conditions at BOS-- came in fast and braked very hard. Copa pilots are new to Logan runways, which also happen to be under re-construction this year."
Pros: "Free meal and drinks (including alcohol!) Great service Clean plane Free headphones and movie"
Cons: "If I had to say something negative, I'd say that the crew members have a heavy accent when speaking English. It didn't bother me personally, but some people may not like it."
Pros: "The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English."
Cons: "Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service."
Pros: "Convenient. Preferred service is worth enrolling in."
Cons: "Signs of overbooking flights. Web check-in confirmation never emailed. Had to check in normally upon arriving at airport."
Pros: "The crew on this flight was incredibly nice and helpful"
Cons: "Not comfy and food so and so"
Pros: "Everything perfect"
Pros: "Clean, well run airline"
Pros: "Entertainment system was pretty good"
Cons: "2-hour check-in line in Santiago, with clueless employees Further 50-min delay of the arrival time for the flight"
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "The kindness of the cabin crew, the food the drinks"
Cons: "left Houston more than 2 hours later, arrive in Mexico over 2 am"
Pros: "Plenty a space between seats. Ver confortable seats and small entertainment screens!"
Cons: "Better selection of movie?"
Pros: "Affordable prices"
Cons: "Boarding process very desorginized"
Pros: "Crew was ok"
Cons: "The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing"
Pros: "On time, friendly staff"
Cons: "Be on time with the flights."
Cons: "Delays delays and delays"
Pros: "The checkin counter staff tried their best to get me a seat for this oversold flight"
Cons: "The TV screen on my flight was broken. So no TV."
Pros: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Cons: "I love to travel with Aeromexico. I'll never change anything."
Pros: "the service was great! lots of great movie options"
Cons: "VERY hard to hear important details from the captain. Nothing could be heard. Also, the gate numbers kept changing CONSTANTLY. I was given one then like 4 more at Mexico City. Lastly, our flight was delayed and even after everyone boarded it took about 40 minutes for the plane to take off."
Pros: "Great crew, free liquor, yummy snacks."
Cons: "No delays!"
Pros: "you were on time"
Cons: "more space between seats"
Pros: "Availability of beer for such a short flight."
Cons: "Food was ok but could be better."
Cons: "The flight Mexico-Merida was delayed"
Pros: "Seats could have been more comfortable"
Cons: "My flight was delayed. Because they assumed we would miss our connection, only sent our checked bags to Mexico City rather than SJO. If our bags had been transferred instead of us waiting we couldn’t made the connection. They had us on a flight 9 hrs later than planned, arriving at 1am after our car rental would be closed without plans to stay in the city. We had to argue, beg, plead to go to Panama first and the to SJO so that we would arrive at 7. During the flight my friends entertainment screen was broken. He had to repeatedly ring for the flight attendents, only to be ignored every time before they finally moved him to a different seat. Overall terrible experience. None of the people we dealt with were the least bit caring or human about the situation."
Cons: "missing luggage for 2 days now. not Good!!!"
Cons: "The flight was delayed over an hour"
Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."
Cons: "No spacefor carry on bag"
Pros: "Great,,, attitude,,,"
Cons: "Flight Schedule that kept changing."
Pros: "on time boarding"
Cons: "Lots of turbulence in the trip caused by bad weather."
Pros: "Clear route no turbulence"
Cons: "Takes longer than the expected time we were going for 65 mins and arrive by 80 min."
Pros: "The plane is very comfortable"
Cons: "The worst airline now a days"
Cons: "Them sending us an email two and a half months after we made the reservation to change the outgoing flight causing us to have a six hour leftover."
Pros: "The staff is attentive and helpful."
Cons: "Connection time was simply not enough, my first flight was delayed and when i got off the plane I had to run throughout the airport to catch my next flight in the last minute to board. Also they charge extra for your bags but no where in the web page I was informed of such charge."
Cons: "Ads while in the plane!"
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Cons: "Small horrible plane, original 6am flight cancel without notice, took 9am flight instead, took off late. Last time using this airline."
Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."
Cons: "Older aircraft, tight seats."
Cons: "Retra Retraso de 2 hrs sin ningúna explicacion"
Cons: "The flight left with a delay of 11hrs. That's unacceptable. The customer service employees didn't help a lot. No accommodations were made. Horrible experience. Will never fly again with this company if possible."
Pros: "Price and staff were great."
Cons: "Meal was a sad sandwich and yogurt, planes were old and dirty, no in-flight entertainment."
Cons: "worst flight ever, no space in the plane......"
Pros: "missed this flight due to baggage issues"
Pros: "The crew, the food, and the entertainment were all very good."
Cons: "The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling."
Cons: "Plane didn't have entertainment screen"
Pros: "Actually, I was upgraded to business. So that alone made it pleasant. But the fact that the plane was new was also nice and the flight attendants were very friendly."
Pros: "No complaints, flight was on time and crew was professional."
Pros: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Pros: "Nothing. I was offloaded minutes before boarding by BA without any explanations. The staff was not helpful in any way. BA is suggesting either non recept of payment or credit card fraud. Both reasons are totally bogus."
Cons: "Proper communication by both BA and local handlers at the airport in Iceland."
Cons: "Missed our connection because of problem w jetway"
Cons: "steak was dry. lite lunch was very salty shrimp"
Cons: "Separating me from my party to extort a fee to sit next to each other"
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Pros: "Easy boarding, on-time departure, clean aircraft, friendly crew, decent food, free drinks."
Pros: "We were able to pre-board with our toddler."
Cons: "The heat was on for the entire flight, it was miserable. The worst flight I’ve ever taken."
Pros: "good service. crew speaks English."
Cons: "cost of baggage"
Pros: "Actually was British Airways and not another airline. Service was great."
Pros: "On time"
Cons: "Couldnt pick seat after checkin. They put me in the middle in the back row even though there were better seats left empty right next to me. baggage would have cost 100 pounds to check. Flight was not exactly cheap at 200 pounds. Will just fly the budget airline next time over british air since. I expect better accomodation for these prices."
Pros: "I liked that we landed 30 minutes in advance for both flights to and back, compared to the other parallel flight via SAA which was delayed 2 hours when we arrived back."
Cons: "I didn't like the cheese roll I asked for as the whole roll and cheese was literally stuck to the bottom and parts of the bottom of the roll were mushy. The staff were professional but lacked personality and seemed a little hollow."
Cons: "Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane"
Pros: "The crew was outstanding."
Pros: "Did not rate the food as we slept through the meal"
Pros: "It was good traveling with American Airlines. Good service from Chicago to London."
Cons: "I did not like the service between British airways from London to Gothenburg, they charge you even for water. They did not offer free drinks like soda or water, they charged. Even though the flight was international."
Pros: "All good"
Cons: "Everything well. No issues"
Pros: "the staff"
Cons: "aircraft, food, entertainment"
Pros: "General sense of management and professionalism, punctuality."
Cons: "Lack of attention to detail and general frugality"
Pros: "Food and crew were alright"
Cons: "No power outlet in a 12-h flight"
Pros: "Because of you he delayed flight from Los Angeles they gave us a new one to Milan which arrived on n Linate instead of Malpensa two hours after my scheduled trip. Not nice"
Pros: "Only one layover in London"
Cons: "Emirates, Etihad flights I thought were a bit newer and better in terms of comfort and entertainment with more charging ports etc"
Pros: "I liked that the crew on this flight was much much nicer than my previous flight going fromLondon to NY. Another thing I liked was your entertainment , movies, series, had a nice selection."
Pros: "Very good Premium Economy service. Comfortable seats and good food."
Cons: "Noise (crying babies) from the Economy section. Delay in departure."
Pros: "Nothing in particular but it was positive."
Cons: "It was quite crowded but still fine. I would have appreciated a snack and a drink but this is not a reason to be disappointed."
Pros: "Cabin crew was friendly and accommodating. Flight was on time and landing was excellent."
Cons: "No complaints"
Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."
Pros: "We got to Barcelona safely"
Cons: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Pros: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Pros: "Actual room in coach"
Cons: "Corination chicken"
Cons: "old plane. Bad food. Old entertainment system and poor selection"
Pros: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Cons: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Pros: "The update"
Cons: "Paid extra for seats that I did not get"
Cons: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."
Pros: "Great Crew, smooth operation. Efficient service."
Pros: "Left late but arrived on time"
Cons: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."
Pros: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Cons: "Nothing I can think of."
Pros: "The entertainment and the service"
Cons: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Cons: "Did not allow us on the flight one hour before scheduled time due to inability to check in."
Cons: "The ground crew did not give timely updates about the flight delay, which was rather stressful, considering I had a short layover in London."
Cons: "The diabetic meals lacked variety and there was no choice. I was given a chicken dish with potatoes and mushrooms for the first meal and then given another chicken dish with rice for the second . Unlike other passengers I was not offered a choice. Both meal had a high carbohydrate load as they came with a separate bread bun . The first meal had peaches for dessert but my second meal offering had no substitute for the cake given to other passengers. The snack box contained sweet and salty popcorn,salted crisps and malteasers which are to be avoided by diabetics . Overall my dietary needs were poorly serviced by BA on this flight."
Pros: "Smooth flight, no hassles from start to finish. Arrived ahead of schedule."
Cons: "The seats could not have been any narrower. Vegetarian meal was ok."
Cons: "I had been waiting a few hours for my next connecting flight ant at about 8:00 pm (45 minutes before departure), they announce that our flight might be delayed do to mechanical problems on our plane. It took them 4 hours to fix it. Which was not too bad. What was bad is that they lied to us. Because I missed my connecting flight, they said that they would be waiting for us with our new flights and not to worry. When we arrived in London, we were scrambling to find out where to go. there was several families in front of me that missed their flights and they were having problems trying to re-book their flights. It took about 3/4 hours for me (one person) to re-book my London to Glasgow because I was stuck behind families. I was trying to explain one of BA employees that I (1 person) needed a flight to Glasgow. It was getting late and I was worried that I might miss the last flight of the day and would be stuck in London until the next day. She didn't like that I told her that and didn't want to help me. so it took me about 4 hours in line to get my flight and had to rush to get it. I had also purchased a window sit that I was not able to get. The guy that help me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"
Cons: "I have both celiac and a mushroom allergy -- no meal option was proviided to accommodate both. Sure enough, my gluten-free meal contained mushrooms. (It's surprising to me that, since celiacs often have other food allergies/sensitivities, the meal contained a pretty common allergen.) Stuff happens sometimes, but it felt a bit as if the flight attendant felt inconvenienced by my inability to eat the meal. Also, usually disabled passengers are given the opportunity to pre-board -- the wheelchair didn't arrive until quite late, so I was one of the last people, if not the last, on the flight, something that makes getting settled a lot more difficult than when I've been allowed to pre-board. I realize that wheelchair attendants are employed by the airport, not the airline, but he gate agent seemed unconcerned about the fact that nobody had arrived to pick up wheelchair passengers despite the fact that everyone else was already boarding. Finally, the flight departed/arrived quite late, which meant that I had about 10 minutes to spend in the Heathrow Club World lounge before having to wait for a wheelcehair attendant to take me to my connecting flight."
Pros: "Don't usually have a chance to fly BA in the USA. The flight crew were professional, courteous, and very friendly. They ALL looked so polished and well groomed. Some USA carriers should take a look. It makes a difference. Even their donning hats and putting on suit jackets on landing made an impression on me. Thanks British Airways."
Cons: "Nothing Wonderful flight"
As it was a very short flight, there was no food only drinks offered. And there was no entertainment. They had to use your own phone for entertainment.
Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."
Pros: "The flight attendants were absolutely incredible. One of the best crews I've ever flown with."
Cons: "The checkin in LAX airport was confusing. We didn't need visas to travel, but the lady insisted that we needed. An AA supervisor had to intervene to check us in."
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Cons: "All of my flights were delayed"
Cons: "Flight attendant was very rude on Flight AA3451 on April 25th"
Pros: "They were very apologetic about all of the delays and they tried to make it up to us the best they could."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Lemoncello Cream and tape measure."
Pros: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Cons: "See above."
Pros: "Legroom, flight crew"
Cons: "Management of flight delays, especially the lack of announcements - confusion was rife"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "Airplane did not have plugs for phones nor head recliners"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "The snacks."
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "Despite the long flight the cabin crew took excellent care of the passengers. Good food, entertainment and a quiet and dim cabin for napping"
Pros: "flight crew was great"
Cons: "“Yvonne” or whatever the actualy name of the gate agent in PHL was. Terribly rude and condescending. The CRJ 200’s are way too small, old, and uncomfortable. Please sell or give them to the third world where they belong."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "Received an email 6 min after booking from British Airways saying the reservation was cancelled. They are trying to charge me $550 for this cancellation claiming they are not the ones who cancelled the reservation, and that I did. From what I understand the flight wasn't available in the first place and should not have been posted to purchase. British Airways will not take responsibility however."
Cons: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."
Cons: "The flight was delayed like 4 times!! It was crazy the wait!"
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "The flight was too short for food or drink"
Cons: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Pros: "Staff was friendly, flight was normal."
Cons: "Diverted through a second security screening after landing in Miami from Kingston. We had only been sent a check in notification by AA for the first flight, which we opened the QR code and used to get on that flight. The scan however meant we had to have boarding passes ready and the QR code did not work for the second flight and AA did not send a check-in email for the second flight for us to use. We had to run back through the airport and check in for the next flight. Almost missed our flight due to flawed system."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "Not much"
Cons: "Seating horrible"
Cons: "I was advised by customer service agent over the phone that it would only cost me $100 for an extra bag on my flight and that it would remain the same whether i paid it online or at the airport. However, at the airport i was told that the extra bag is $200. My office agreed to paying for the extra bag only for $100. Now I am out of pocket with $100. So disappointing."
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Cons: "2 hours late. Kept moving the boarding time by 10min"
Pros: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "Ordinary flight, not too chaotic for holiday weekend."
Cons: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Cons: "The flight was cancelled without notification."
Cons: "The plane had mechanical problems and was rescheduled to a different flight"
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Pros: "Wi fi did not work."
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "Comfortable seats"
Cons: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"
Cons: "See my previous comment"
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."