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Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight.

Did not like that in order for me to fly I had to pay extra for a reserved seats.

Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat

The flight landed early.

Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun.

Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!

NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!

The crew added alil comedy to their inflight instructions.

I’m not overweight. My BMI is within a healthy range. But the row they had us sitting in was way too small. And I’ve flown spirit before. The arm rests wouldn’t move so I could even sit back into the seat all of the way even. I don’t care about getting the extra frills of snacks and drinks, but at least provide a seat that I’m not bruising myself just to get into!

Direct flight Low price

Late departure Confusion at gate as we switched gates

Nothing

Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful.

0

Paid $360 for the ticket to visit someone who moved away before my trip. Explaining this to Spirit, their reply was I could have to pay $90 to change ticket plus the difference in cost of the ticket and would only receive credit for half the paid amount already paid.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Nothing, the seats were really horrendous, the head rest was in such an awkward position that it was better to attempt to hunch over and try to sleep on the tray. The lack of leg room as well made it equally uncomfortable. Seriously, the most uncomfortable flight I have ever been on.

See above.

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Everything was okay. No complaints as such.

It took a while for the plane to take off after boarding.m

Beat up baggage

Great service and on time flight. Got a good comfortable seat with nice leg room.

Delayed, poor info, no snacks, not even water. Lady at gate was rude. And unpleasant. Nobody kept us informed correctly and when we asked we were treated unkindly. Horrible experience with AA. Will avoid

Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight.

Almost everything was perfect!

The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers.

Entertainment

The flight was delayed over an hour

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

Not being able to choose an aisle seat made the flight uncomfortable for me and my neighbors

Price was great. Boarding process was very good. Friendly customer service.

The short period of time to connect 1:40; after clearing customs at the Cancún International Airport one has to leave the arrival section of the airport take a shuttle bus to the departures section terminal 4 which took half an hour by the time I got to the departures my flight was already closed and even though they delayed I still ended up missing the flight as they wouldn’t let me on the flight

Everything was great

None

The plain was very comfortable and the flight was great.

After making the reservation I didn’t get the reservation code and e-ticket and had a great difficulty to get information and response both from kayak and Interjet in order to check in on the flight.

Tight seats

That we landed safely

This airline needs to be shut down please, if you’re over 5’4 it’s not for you. Seats are hard and uncomfortable, they are never on time with anything. The bilingual representatives just stare at you when you ask something in English. You’re charged $25 us if you’re 1pound over the 22 lb limit.

Nothing

Everything ! That’s how bad it was.

They want we paid for everything, even for my purse... the seats very uncomfortable

Free movies available in flight

Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible

Boarding is as usual chaotic

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience.

No tv

It was an awesome brand new plane! We boarded and left on time

The seats were comfortable and the flight attendants were fun and actually seemed to like their jobs!

Being nickel and dimed for every little thing!

Direct flight Low price

Late departure Confusion at gate as we switched gates

45 minutes after the original departure time, without any information about.

Departure ñate without information

The flight landed early.

Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun.

There was a gluten free option for snacks! Thanks!

We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer.

the pilot is a pro

a restroom was shut down by the crew making everybody share one restroom

There is an insulation issue in the wall next to 35F...Wall was covered in ice cold condensation.

The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons.

seats are so uncomfortable. no space.

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

It was an awesome brand new plane! We boarded and left on time

Flying Spirit meant no reclining seats, meaning no one was making me uncomfortable! Flight crew and gate attendants were wonderful, helpful, and friendly!

Nothing

Flight was delayed to 530, thought we could walk around a little, but flight actually left at 507 even though screen still said boarding at 530. We missed flight because of this. Spirit is awful.

Direct flight Low price

Late departure Confusion at gate as we switched gates

Normal flight

The flight landed early.

Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun.

Nothing was nice. Delayed flight for 3 hours and never told us what was wrong or why was it delayed. They first said it was about 30-45 minutes late, then an hour, later, another hour and so on. They didn’t offer anything on board, not even a cup of water. I understand they want to make profit and sell snacks and drinks, but come on, charge you for water!? Seriously?!

NOTHING! I rather pay $100 more in an airline that has great CUSTOMER SERVICE and that in addition for not giving me a straight answer about how delayed is my damn flight AND taking one fu****ng hour to put the luggage in the carousel for the passengers! I hope they go out of business!!!!!! I know they lost mine and my whole family!

Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight.

Did not like that in order for me to fly I had to pay extra for a reserved seats.

No screens in seats or outlets for phones. Old planes. Never again.

Flight attendants completely unresponsive when overhead space was filled by a lot of backpacks that supposed to go under seats. Also, kept selling alcohol to people who were clearly drunk and were obnoxious and loud the whole trip.

Beat up baggage

Nice crew

Flight was 55 minutes late leaving making me miss my connection home. Awesome.

The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.

The service was basically nonexistent to help fix. Sitting in tarmac at another unplanned airport - w no announcement from the calf! - I thought to call Aeromexico to have them help me reschedule. the agent didn’t understand the issue and couldn’t figure out why I was at an unplanned airport though I shared this w them multiple time. Amazing the flight system was not updated. Finally reaching my connection airport the counter help was terrible and in spite made me go through some special security to get my bag. I was treated like a criminal ... after arriving at the desk the new agent said it was no problem that my bag was checked thru. Exiting I was again given the once over... plenty more but Aeromexico, nah.

Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio.

Efficient and respectful staff. Treat to have wine with the pasta dish that was served.

I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima.

The flight was delayed by three hours (reason unknown) and the entertainment on flight shut off once and then froze for 20 minutes

Everything was on time, which is really the main thing.

Some of the gray tables were broken in a way that if you pull it down, you end up pulling the person in front of you’s chair.

Service was great the crew was really polite

Everything was great

None

Only 20 Hmo of chips—that’s nt even an oz and a bottled soft drink—small

Cheap flight

Really unconfortable plane and flight hostess weren’t able to deal with situations.

Nothing

No TSA Pre Dirty plane Rude staff

Tight seats

Nothing

Everything ! That’s how bad it was.

Easy boarding and crew kind of ok.

There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future.

Flight was comfortable despite long distance

Food service could have been better timed as we had breakfast around noon local time

Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!

Crew was fine

I quit flying United years ago because of their poor management including delays and poor custimer service. I was stuck with United for these flights as my options were limited. Flight delayed, no surprise I guess. And now waiting for flight home that is delayed so I will miss my connecting flight.

0

Paid $360 for the ticket to visit someone who moved away before my trip. Explaining this to Spirit, their reply was I could have to pay $90 to change ticket plus the difference in cost of the ticket and would only receive credit for half the paid amount already paid.

It was on time and staff was pleasant. Great experience.

Everything

I purchased a seat and someone else was sitting in the seat. I had to be reassigned to a different seat.

No tv