Absolutely horrible landed at 330 am after multiple delays
Boarding is frustrating when so, so, so many people claim they are in need of assistance even though they certainly seem physically fit, healthy and are able to walk.
Pros: "Entertainment was good care was friendly"
Cons: "Comfort and space of the seats Horrible"
Cons: "Healthier food/snacks options"
Cons: "It it was on time!"
Pros: "Crew were very kind"
Pros: "Crew was amazing boarding process was ok."
Cons: "Seats could be more comfortable and cleanliness of the plan could be better."
Pros: "Crew was pleasant and helpful."
Cons: "The delay for this flight was very poor, both before and after boarding."
Cons: "Assigned seating and if my flight would actually leave on time"
Pros: "Crew was great, plane was clean"
Cons: "The connecting flight was delayed multiple times and then gate switched and plane switched. We waited in airport for 8 hrs instead of 4. The trip should have ended at 10pm but we end up getting home tired and spent at 2am for a wasted Friday. This flught is the shortest and yet always seems to have pushbacks and delays. Next time im driving to SA and never flying between SA and another Texan city. Flights didnt offer any drinks or snacks, or apologies or vouchers after the huge inconvenience."
Pros: "The lead flight attendant had a good sense of humor and the pilot asked the flight attendants to move to the side so he could see out the back...not hilarious, but funny and appreciated."
Cons: "Nothing, all was good."
Cons: "I was supposed to go to a wedding in Chicago, and leave on thursday. They cancelled my thursday flight and did not get me to Chicago until Saturday, so I missed the wedding. They strung the whole thing out by scheduling me on new flights, only to cancel those later. Total mess!"
Pros: "Smooth sailing. Thought we were delayed but they worked it out."
Cons: "Nothing really"
Cons: "Courteous service is there. I do not think of anything better."
Cons: "No WiFi so no free tv"
Pros: "Flight half full so more room"
Pros: "Smooth boarding process. I like that Southwest allowed me to change flight at not extra charge"
Cons: "It was a little delayed but no biggies"
Pros: "Great crew, comfortable flight"
Cons: "snacks are wimpy"
Pros: "The crew was awesome and polite"
Cons: "Nothing perfect flight"
Cons: "We sat at the gate fully boarded with doors closed for 20 minutes. No idea why."
Pros: "The crew was friendly."
Cons: "There was a really long delay at the gate in STL, and there were a whole bunch of children on the plane that started crying."
Pros: "Amazing and fun crew"
Pros: "Good leg room. Not full flight."
Pros: "Service was great! On-time departure."
Cons: "Guy was crazy, asking for so much stuff, smelled, frantic, lost his keys, tooks up 2 seats, ate his fast food and messed all over, kept farting, kept staring at me, creep vibes"
Pros: "I interacted with several crew and employees who were all very helpful and friendly."
Cons: "The seat was small, but such is coach. Nothing particular to complain about, and I didn't mind the general seating as much as I thought I would, I had good seatmates."
Pros: "It’s Southwest"
Cons: "It’s Southwest"
Pros: "Late due to weather. Southwest is offering free TV to your phone or computer now. It’s still pretty crowded on there but probably less so than a commuter jet. Limited tp pretzels for a snack."
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "The crew on the flight was EXCELLENT!!!! I absolutely love SOUTHWEST but was disappointed with the boarding captain. Maybe he was young but his attitude towards those passengers could have been a bit better. And they were musicians with instruments."
Cons: "Boarding needs to be more attentive to elderly passengers. (Senior Citizens)"
Pros: "Great service"
Cons: "Seats seemed smaller than other planes - I am not that big and my thighs were touching both arm rests"
Cons: "Delay. Pay $8 for WiFi for 40 mins flight"
Pros: "The kind staff who quickly helped me rebook my flight after I missed my original departure."
Cons: "The unforeseen mechanical problems that delayed the flight."
Pros: "Instead of a couple of hours from HOU to ABQ, I ended up having to swap planes in Dallas (Love Field). It makes for a long day."
Cons: "High cost of my flight. Southwest is creeping up towards United fare territory."
Pros: "Flight attendants are always nice."
Cons: "I was in a group of 4 with boarding positions A2 through A5. We couldn't all get exit row, which is important to my husband who is over 6' tall, in spite of this which I find totally obnoxious. This was due to a woman who boarded outside of her group (she was C!), who boarded with her friend who had A1, and saved a seat for her daughter. The Southwest system is completely unfair unless two things happen: 1) people are not allowed to board outside their group and 2) IMPORTANTLY NO RESERVING seats. We have noticed that the trend seems to be pay for one person in a party to have early bird, and then reserve a seat. This is shitty."
Pros: "The flight and crew were very good. Arrived ahead of scheduled time"
Cons: "There was a delay in departure"
Pros: "One of the passengers was celebrating a birthday. A flight attendant asked all passengers to close the window shades and turn on call lights. We all sang ‘happy birthday’ and when the birthday girl blew out the candles, everyone turned off the call lights. Surely a birthday to remember."
Pros: "The crew was awesome and boarding was seamless."
Pros: "Our flight was on time."
Cons: "I didn't have a note from my daughter's mother saying I could travel alone with her. I was delayed 24 hours. I really wish this was something SW would address in the booking process when they can see that 1 adult is traveling with a minor. The agents in Houston took zero responsibility, demeaned me in front of my daughter for not know that rule, and never apologized."
Pros: "Southwest is ALWAYS the BEST. It was such an early flight (5:50 am), and they kept the cabin so quiet throughout the entire flight."
Cons: "Nothing, per usual."
Pros: "Smooth flight."
Cons: "Sitting on the runway too long."
Pros: "The Crew went above and beyond as usual."
Pros: "Lots of empty seats on the flight so more comfortable than most. Friendly communicative crew. Was very relieved to be on this flight out of Houston just before the hurricane hit-- thank you for not canceling it!"
Cons: "Everybody hates peanuts. Please consider providing outlets at the seats so we can charge our devices, and little tvs on the backs of the seats. As-is, $8 for internet on a short flight is dumb and my phone can't last very long playing media anyways."
Pros: "Nothing. Canceled"
Cons: "Surprised yow didnt know that flight was canceled"
Pros: "Flight needed to wait on a few people. Got off OK and landed well. Luggage was taken off at Houston."
Cons: "Luggage was removed in Houston (our layover). So we didn't have the bags in Indy. Was provided a kit to help. And bags came in around 1:30a to our hotel. Thankful! So great of SW to get them to us so quickly. We had a wedding to attend and will be able to wear our wedding clothes!"
Pros: "Boarding and quick baggage delivery."
Cons: "Baggage claim was very professional but we were lucky to get there ahead of a group from a flight where it looked like a bunch of bags were late. Process is slow (probably unavoidable) but only two people to handle the crowd."
Pros: "Left and arrived on time"
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Very uncomfortable seats and careless crew"
Cons: "The worst food and service ever. Very disappointed"
Pros: "Amazing crew very good service ."
Cons: "Chose my seat, instead of leaving it to the airline ."
Cons: "KAYAK did not informed us we have to pay for our luggage!"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Flight attendants were amazing"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Nice smooth flight"
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Crew was very attentive"
Cons: "Delta staff at the airport JFK"
Pros: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Cons: "Cleaner bathroom"
Pros: "The crew was excellent, friendly, and efficient."
Cons: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Cons: "More print media to read on"
Cons: "The seats are not very comfortable for such a long flight"
Pros: "Crew was nice and tried to help us as there was no food on board for our dietary restrictions."
Cons: "The folks at the desk arrived late to address issues. It was crowded and disorganized. When i addressed an issue at the check in regarding not seating me with my children including a 7 year old). the response is. Well you bought a cheap flight so tough luck. The plane was dirty and frankly not very"
Pros: "The food was improved and the seat was comfortable."
Pros: "Crew were very good but the seats were not comfortable for an eight hour flight"
Cons: "A little bit of leg space"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "On time"
Cons: "The charging ports didn’t work, seats were avianle unable to move to a different one."
Pros: "On time"
Cons: "Seats did not recline"
Pros: "Liked the food, the crew were cheerful and helpful. Service was great."
Cons: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Pros: "The pilot and the stewardess were very polite."
Cons: "Standing on line,it was slow cause only 1 person was help people check in. It would been better if everyone could check in with the kiosk machines. After half an hour than another person came to help. TSA move more fast cause so many people were working."
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Pros: "Good flight. Organized. Friendly flight attendants. I like Delta."
Cons: "Paid for priority seats, but weren't offered the option for my two free drinks due to the flight being short distance."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Empty seats, room to spread out"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Cons: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."
Cons: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Cons: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "Special assistance readily available"
Cons: "The weather"
Cons: "delayed almost 5 hours due to “air traffic,” flight had plenty of room and they did not offer any upgrades"
Cons: "Baggage handler lost my bag, grabbed it off plane cabin, never found"
Cons: "Too freakin cold."
Cons: "No personal entertainment system. Has to use my phone."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Cons: "on time departure"
Pros: "The crew were nice people."
Cons: "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "The seats could be bigger."
Cons: "Everything was fine, crew was great, but the wifi entertainment system is a joke. Its nice to allow passengers to connect and watch movies or shows, however, when trying to watch a movie it constantly buffers. More buffering then watching, to the point of just stopping and skipping it all together."
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "Snacks, non usable Wi-Fi"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "i like the wifi internet that AA provided. Great movies"
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Cons: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Cons: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Pros: "Arrived to the airport well ahead of time and encountered lines so long that we were not able to make our flight. Only 2 attendants working and so many people had to be rebooked we didn't get another flight for 3 days. Did I mention I was traveling with a baby?"
Pros: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Cons: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Cons: "Everything was great."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Pros: "It was good fly can't complaint the attention was great"
Cons: "When I was flying to Arkansas from NY they didn't give anything to eat"
Cons: "Poor customer service and late departures."
Pros: "Also quick and painless flight"
Cons: "Flight attendants where kind of rude."
Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog... when I looked at my boarding pass I realized I was sitting in the last row of the plane ... the cabin was booked and they could not move my seat! Really upsetting and frustrating!"
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Cons: "The crew was late arriving to the gate which delayed boarding and then the plane had an electrical problem that could not be quickly fixed so had to deplane, go to another gate and board another plane. We were an hour and a half late leaving."
Pros: "the flight was on time coming and going"
Cons: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Pros: "The gate crew in Roanoke were professional and helpful. The next day's flight was on time and uneventful."
Cons: "The flight attendant was unfriendly at boarding. He did not say or play any pre-flight safety announcements. We were told the flight might have to refuel in Richmond due to major weather delays in LGA. When we were landing they said they expected a refuel and a quick turnaround in Richmond. On the plane after landing, I learned via my phone's internet the flight was cancelled. They never announced it on the plane. At the final moment before we disembarked, the crew told us to be sure to take our belongings. When we landed, Flightaware showed delays of 45 minutes at LGA. AA never took responsibility for the problem though the gate crew mentioned they canceled the flight because the crew was going to be over their maximum hours. AA really couldn't plan to allow for up to an hour delay? I feel disrespected and even deceived. Although it was clear that flight attendant really needed to get off that plane. At the gate, we were told there were no available flights to NYC and were stranded overnight in Richmond. AA did offer a hotel pretending it was a courtesy since they claimed the problem was weather related and not theirs. We chose to stay with relatives and were told AA could only provide transportation from the airport which we did not need. We often have problems and cancellations on this route from when it was branded a US Air route to the present, but this was egregious."
Cons: "Refer to above. Both flights were horrible."
Cons: "Everyone excellent"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Pros: "Staff was pleasant"
I wish there was a beverage service that was free of charge
The boarding was ridiculous. They were off on the number of infants on the plane and it delayed us by an hour. It was really frustrating and they only updated us as the very end.
Everything went splendidly
awful service. not of kayak but of allegiant
Cons: "Delays are a thing with allegiant. This time 4 hrs., previous to that 2 hrs, messy boarding, staff is unfriendly both in McAllen and Sanford. Total mess."
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Pros: "The direct flight is amazing. The status updates were great. The crew was super friendly."
Cons: "Not much, it was great. No more masks for vaccinated people would be awesome."
Pros: "Everything (except the minimal seats)"
Cons: "Cushioned seats"
Pros: "Flight crew was very helpful ."
Cons: "The crews at the airports are extremely rude and impatient."
Cons: "I don't think any sanitization took place in between the people who rushed off the plane and when my flight boarded."
Pros: "Great crew. Everything was on time. Loved it"
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "Flight speed"
Cons: "The crew needs to remember that we are all watching and listening to them hoot and holler with themselves. During the flight the head attendant was watching a movie on her personal device. At this point anybody could do her job"
Cons: "I see no reason why the airlines cannot provide a beverage and snack - I think they still make plenty of money off our tickets and how much could this really cost them?"
Cons: "Be on time"
Cons: "Delayed due to weather"
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Cons: "Paying extra for EVERYTHING"
Cons: "5 delays between for a 4:27PM flight that eventually took off at 3:15am. My biggest issue is the unrealistic delay that could have left us in the airport for 11+ hours. Very thankful that they did allow me to change departure locations to another airport at no charge. That flight went well, even arrived early."
Cons: "4 hours late. No explanation. I have flown Allegiant 3 times. Late twice."
Cons: "Baggage claim very slow"
Pros: "Great flight. Great staff."
Pros: "The entire crew we're so accommodating and Robin was hilarious, made the hassle of traveling enjoyable and entertaining."
Cons: "Nothing all was great!"
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Good for Domestic travels"
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Cons: "Significant Delay"
Pros: "The stewardess remembered us from the previous flight and was awesome to my son!"
Cons: "Kind of bumpy and a little late."
Pros: "Evertything was on schedule ."
Pros: "The flight was on time and the staff were courteous."
Pros: "Quick easy flight"
Cons: "Plane was dirty and old. Was nauseated on both flights."
Pros: "Finally got home!"
Cons: "Flight was Delayed taking off by 2 1/2 hours due to mechanical issues. This flight along with the four hour delay when I flew to Orlando is a disaster. Probably the last time Allegiant will be flown!"
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
Cons: "Delay but weather not the airline"
Pros: "The price"
Cons: "There was nothing on the plane but seats"
Cons: "No water or drinks were offered. Boarding was a nightmare. Only one of three kiosks worked."
Pros: "That it was a quick flight"
Cons: "If they didn’t charge for a snack or a soda after all the money that you spent"
Cons: "No tv. No charger port. Can’t move seat back. Ghettoes flight attendants, have to buy snacks, freezing cold and they wouldn’t lower the AC, no blankets even when offered to pay. And I told them I had a major fever and was sick. 50$ to check luggage. And 50$ for carry on. That’s where they get you."
Pros: "The crew, all female, were always polite and pleasant. The seats were sufficiently comfortable for the short trip to New York."
Cons: "A wider aisle would have been significant. Consideration for long-legged travelers would always be appreciated!"
Cons: "Seats to close together. I'm 6'4 so it was very uncomfortable. But great and safe flight overall is a A+"
Pros: "The attendant was kind and informative"
Cons: "The flight was delayed twice and I wasn’t able to pick up my rental car, so I ended up paying a $350 ride from the airportport to north of Connecticut, my final destination."
Pros: "The crew was very pleasant"
Cons: "It was delayed for about 9hrs... I was supposed to catch up with my friend, but I could not make it.. Although Frontier staff offered me vouchers for food ($15) and the future flight ($200), still it was really disappointing."
Pros: "quick check-in, reasonable prices (could be better)"
Cons: "Non reclining seats"
Pros: "I liked that I got home in good time and that I was comfortable"
Cons: "Boarding was a little difficult, not through the fault of the airline but there was a passenger that had to be accommodated and it took a long time."
Pros: "Crew was always nice, plane was clean. Appreciated the 50 dollar voucher I was given from my previous delayed frontier flight (LGA to CVG) - it was nice to receive it without having to ask."
Cons: "Seats don't recline, everything is an extra charge (was not notified that selecting a seat or having a carry on was an extra charge when I booked via Kayak, added 100 dollars total to my round trip - misleading), no tvs."
Pros: "The crew members were really nice and apologetic. I feel bad that they have to represent such a poorly managed company"
Cons: "Our flight was delayed until 1 am then pushed back again to 4 am. We werent told about our changes until the last minute. In general there was poor communication. We were told we would get travel vouchers and then told we would get meal vouchers. The meal vouchers were all disorganized, so my friend and I never got them. Pretty terrible experience overall. I'm surprised the passengers were so calm. I pretty much never write reviews, so I'm saying this because it was actually really bad."
Pros: "Flight crew was amazing, they really work hard to make up for the bare bones no frills flight."
Cons: "$45 for a carry on? Seats are like folding chairs. They don't even recline. $3 for a bottle of water? on a 4 hour flight, no snacks, beverages and a barely padded metal chair that doesnt even recline? For a short hop it would be ok. For a trip cross country. NO WAY!"
Pros: "Arrived on time"
Cons: "Nothing to report. All good"
Cons: "price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. Additionally, Frontier isn't a participant of the TS-Pre Check program, which Frontier should advertise."
Pros: "The only good things were that the flight was not delayed and boarding was prompt. We arrived on the early side and the plane didn't crash, so... yay?"
Cons: "Fees for carry-on baggage, which is somehow more expensive than checked baggage. Fees for snacks, fees to choose your own seat, fees for breathing air. Obnoxious. The seats don't have cushion and they also don't recline. This is the first time I have flown Frontier since 2007, and I won't be doing this again ever."
Pros: "Cheap flight"
Cons: "Poor service; carry on bag you had to buy; email saying that we had to show up 2+ hours before the flight, which meant I had to be at airport at 3:30 AM, for a 6:30 AM domestic flight; arrive 1 hr late into NY; misleading marketing about costs of flight"
Pros: "The flight was faster than expected which was very nice. Was a smooth ride for the most part."
Cons: "Baggage takes way longer than other airlines I've experienced to pick up from claim. Wish their were free snacks available on board."
Pros: "The crew was very nice."
Cons: "I flew with Frontier last year. We were able to bring a carry on for free. Unbeknownst to me regarding the change in policy, I was charged $45 per carry on. Therefore I was charged $90 (I was traveling with my 10 year old daughter) each way from New York to Miami. I will not be flying with Frontier ever again. In addition, I have posted my disdain on other social media outlets."
Cons: "This flight was delayed twice - 1/2 and same delay on 1/3 which would have caused me to miss my connection to NY. On 1/3 they told me they could not get me to NY within the same week!!! That was insane. Ultimately I cancelled the SF-DEN-NY leg and was issued a refund (still waiting for this to actually hit my accounts). I had to book a last minute one-way red eye flight on United in order to get back to NY. Frontier also charges for every single incidental - the seats, carry on, checked bag, etc. So, the tickets aren't actually cheaper."
Pros: "It wasn't over sold or a full flight and there wasn't time wasted boarding."
Cons: "Baggage fees and we hit turbulence during take off and the pilot never made an announcement. It was stormy in ATL so you'd like to be warned. The flight attendant eventually made an announcement after there were screams as the plane dipped suddenly creating a roller coaster drop effect. Also the seats were impossible to get comfortable in, the arm rests too small and they didn't go up so although no one was next to me I was trapped in my seat. Also because I was in an exit row it didn't recline. Oh and the reading lights are aggressive. I wish I'd packed an eye mask to block out that light and the light from the exit sign. Thankfully it was a short flight. The airfare is cheap but after you pay all the fees you might as well book on a more comfortable airline."
Pros: "the seating for which I paid $20 was spacious"
Cons: "I think this flight only leaves once in the evening from LGA and they couldn't get that right. I didn't realize there was a fee for carry-on and since I paid the fee round-trip, I might as well paid another airline that charged slightly higher for the entire trip. No complimentary drinks or snacks - really!"
Cons: "frontier was awful. they pushed our flight out of new york back three times and then canceled in the middle of the night, saying they didn't have partnerships with other airlines so couldn't get us out until the 25th (the day before our return flight). we talked to both customer service on the phone (20 minute wait to get someone) and gate agents and EVERYONE said they weren't authorized to give us a refund for any of the inconvenience and unanticipated expenses. ultimately we ended up flying out of philly (paying for our own bus tickets) on AMERICAN (paying for another flight with our own money) to get to our family in denver. on the way back they weren't going to let us check luggage for free, again saying no one was authorized to do that until thankfully they discovered a note from the manager we spoke to in nyc. otherwise they would not have given it to us even after we spoke to the manager in denver. we boarded our return flight to find that we couldn't sit down as someone had vomited (not frontier's fault), and that was the cherry on top. we just burst out laughing because the whole thing was a disaster. we ended up spending the same amount as our "inexpensive" frontier tickets and more on fixing the trip ourselves because they wouldn't help us at all. truly a terrible experience and i don't anticipate flying frontier again."
Pros: "The flight was on time."
Cons: "Bait and switching pricing - awful. You have to pay for your seat - literally, along with your carry on bag. Cannot even get water on the flight - all beverages are charged. Gate staff tried to charge me an additional $50 for an 'extra length' seat, even after I explained to him that I had already paid for the 'perks' benefit and showed him my receipt and boarding pass. He insisted and I finally logged on to my phone and upgraded my boarding pass myself in his presence! All he said was, "wow. you made out." Awful awful. The best (worst)? They actually checked in and boarded a customer with a Delta boarding pass (it was crumpled, the gal was young and was just trying to make her flight, she was a bit confused.) THEY DID NOT SCAN THE BOARDING PASS!!!!! She boarded the plane and of course no seat for her. More confusion as she now had to get off and make her way to the Delta terminal, resulting in her missing her flight. It was the same brilliant gate clerk who I dealt with earlier. Frontier admins will hear about this as this breach of protocol was a serious security issue. Will never, ever, fly Frontier again."
Pros: "The flight attendants were nice, so that was good. The animals on the tails are cute. I wish this airline was still as good as it used to be. I want to see them succeed but they seem really desperate in a manner that is making the travel experience pretty miserable."
Cons: "I used to like Frontier, but my recent trip indicated that quality has gone downhill. I was nickle-and-dimed at every opportunity while checking in online and the website kept trying to trick me into purchasing a carry-on bag, there were incredibly long bag drop lines at both airports during check-in, both flights were significantly late taking off, the baggage claim for both flights took far longer than with any other airline I have flown recently, the snacks selection was terrible (very poor excuse for "trail mix"), there were no entertainment options on the planes, the seats did not recline, there was very little legroom, and on my flight back to NYC there was no white wine OR red wine available for purchase on the flight (they only had "pear cider" [??])."
Cons: "Captains were late and could not turn on A/C Poor food options"
Pros: "I like that Boarding On time."
Cons: "I paid $35 for my carry on bag. And even can't find the space to put it on the cabinet above my seat. Flight attendant just tell me to look for another space. They never help me anything. It took me a while to find the one far away from where I was seated. One of male flight attendant opened the cabinet above my head, maybe grab his stuff but one bottle of water fell down. It almost hit my head and luckily it just touched my shoulder. It was my horrible experience. I picked this flight because it fits my schedule. Next trip I will never take it any more."
Pros: "I didn't like it all I was booked for a job in NYC which I'm late getting to the staff was really rude"
Pros: "No complaints for the crew."
Cons: "My complaint seems to be the number one complaint for the company. They offer reasonable fees only to hit you with fees for everything when it's time to check in. Your asked to pay for your seat, checked bags and carry ons coming and going. They offer a package price of $63 per person coming and going that makes your overall trip more expensive than going with a top carrier for a trip for two. Not worth the headache and will never travel with them again."
Pros: "Very nice pilot/passenger communications. We stuck at LGA because of the weather and pilot constantly was updating situation."
Cons: "You think it is a cheap flight but at the end it is more expensive one."
Pros: "The seats were comfortable n the flight was orderly and the in flight crew was very helpful n warm."
Cons: "The attitude of the check in and boarding staff was terrible,the manner in which they treat paying customers is bad.the need more Customer training n patience with customers because of them I would never travel with this airline again."
Pros: "The crew"
Cons: "Tiny, firm, overcrowded seats. I had to pay extra fora seat that was literally no different than the rest. I had a surprise bag fee. The only complimentary thing was water. No entertainment whatsoever. This compared to a flight a week ago with better seats, even a little complimentary food, plus some entertainment. All for less money."
Pros: "I understand why flights are so cheap but it's not worth the pain and hassle and surprise baggage charge. Never again plus my return flight was delayed and then eventually canceled, a whole day wasted sitting in the airport."
Cons: "There was no clearly stated in the online booking instructions that a carry-on baggage is not included in the ticket total price. It happened to be a very unpleasant surprise during the check in."
Cons: "The attendant told us the flight was delayed and after 4 hours waiting we were informed the flight was cancelled without any explanation! This is ridiculous"
Cons: "Delayed flights both directions, incredibly unorganized, lack of information, when crew arrived they rolled their eyes when we all asked questions. Messy boarding, insane lines at check-in to do bag drop. Just awful experience all around. Would rather spend $150 on another airline to not experience that again."
Pros: "Nothing -"
Cons: "Delays, no food, no entertainment, no semblance of a good boarding process, expensive bulkhead seats that don't recline. Spend a few more dollars and fly with delta"
Pros: "The boarding process"
Cons: "They nickle and dime everything"
Cons: "Comfort, they let standby passengers board and then took them off again once regular passengers showed up"
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Pros: "Not much"
Cons: "Uncomfortable seats; ruined handle on luggage;"
Pros: "the low initial fare"
Cons: "leg space non existent tray table too small, can fit a lunch box carry on policy - there's no carry on allowed"
Cons: "We were stuck at the airport for over 8 hours. Nobody gave us any information for a while. Nobody gave us any voucher for food or anything. I missed a really important event because I was stuck at the airport."
Pros: "Nothing really."
Cons: "They made me pay 60 dollars for a carry on at the gate, they were also very unorganized. There was no flexiblity. Staff was ok on the aircraft."
Pros: "Price real good if I hadn't been change $60 for luggage"
Cons: "Extra money for luggage tried to charge for carry on bag coming from NY $40rxtrs amt was more than Delta or Southwest plus flight return too late spent day in NY no one at baggage check-in at 10:45 had to wait until 2or3:00pm"
Cons: "My girlfriend and I struck up a conversation with a woman sitting next to us in our row about an hour into the flight. About 10 minutes after that we notice the woman in front of us is glaring at us, writhing around in histrionics, holding her ears, cursing to her husband and basically making every passenger around her look at each other wondering "what is going on with this woman"? Finally this woman turns around and is staring at us. I ask her if there is a problem, and she replies "yeah. There is. You're saying "like" too much. Can you just shut up?". Wrong thing to say to me. I called her a few choice words which I won't repeat, then her husband gets his tough guy act going, by this time everyone around our seats are uncomfortable at the rising confrontation. The flight crew come over and try to move them, but they refuse to move. My girlfriend and I end up moving our seats to avoid the flight being diverted and ruining everyone else's plans. For the last hour of the trip we sat seperately in the back of the plane. Once I moved I was speaking to an older couple next to me about their plans, showing a visiting family the features of the New York skyline as we landed and giving them advice on traveling in NYC, so apparently my voice didn't cause anyone else who wasn't either drunk or crazy to begin an argument with me. I know the issue has nothing to do with kayak or the airline, just a maladjusted few people that can't be in public, but that was hands down the worst flight I have ever had."