They cancel my trip due to delete on my COVID test result
It was a short straightforward trip. The flight boarding and inflight was flawless. Attendant Very pleasant
Charcuterie box was great and priced right. Staff was professional and helpful. App and communication before the flight helped make logistics easy.
Cons: "Flight was perfect no complaints"
Pros: "Although departure was delayed, we arrived early!"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "The crew was very friendly and there was a lot of space."
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Plenty of room, excellent service, relaxing flight."
Cons: "Wish it was a longer flight."
Pros: "Great crew, 2 drink services"
Pros: "Phone charging outlets, but this is now quite common with international flights."
Cons: "Hospitality: Flight attendant crew lacking hospitality and services to guests. It was a 2 pm flight and they all seemed either burnt or unhappy. The services was a bare minimum. Unfortunately, we have seen far better services with other international airlines."
Cons: "Cabin crew was excellent"
Pros: "Seat comfort"
Cons: "Nothing much"
Pros: "Crew was considerate and prompt."
Pros: "Spacious seats"
Cons: "Ontime departure"
Pros: "They were nice and calm workers."
Cons: "I asked to check my bag while at the gate, and I was told yes just give me one second. They proceeded to call groups to enter the plane. I wasn’t helped. They forgot about me, then I went up 10 minutes before departure to board, and they told me I was late. It was a mess with overbooking too."
Cons: "Hour early with tail winds - all fabulous"
Pros: "Super friendly staff. Smooth easy flight."
Cons: "The flight attendant for the first class closed the galley 30 minutes before landing and when I asked for another drink he seemed annoyed that he had to put his cell phone game down and said we were to close to landing to serve."
Pros: "Short flight, generous complimentary drink portions."
Cons: "Another passenger was in my assigned seat. When I called him on it, he acted all confused, but made no effort to move. I had to put my bag in a further bin because there was no room in the one next to my seat and when I returned to my seat, the man was still there. I told an attendant, but the man only gave me the number of HIS seat and told me it was the same. I told him it was NOT the same. I assumed he wanted to sit next to a friend, so I just let it go and the flight attendant just kind of drifted away. I also didn't want to be the one getting tackled by an Air Marshall for causing a fuss. Turns out, that man didn't even know the person he was sitting next to. I suspect he just wanted to get out of the plane sooner. Either way, this shouldn't be allowed to happen - what's the point of choosing your seats if someone else can just take it from you?"
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "Coffee refills"
Cons: "All was good"
Cons: "Sketchiest landing ever. And the crew definitely didn’t communicate that our plane was having problems..."
Pros: "The plane was nice and clean and the staff friendly...good in flight movies and tv selection"
Cons: "The flight left 1 1/2 hours late..I know it happens but would been nice to have been offered a free snack maybe... I feel like they should have a few free snack options..regardless..even if it is just peanuts or trail mix, pretzels etc.."
Pros: "Not much to say hear. I would expect better service since they aquired virgin America"
Cons: "Crew didn't have a friendly approach to passengers they all seemed rude Not enough food on board or even drinks. I asked for water and she made it seem an inconvenience. Barely any legroom. Also the passenger that was reassigned to the seat next to me was not happy as they would not help her switch seats with anyone as she had a need for assisted care."
Pros: "I loved that they boarded Active Duty military early."
Cons: "They asked if we wanted to buy a snack before they offered a free snack."
Pros: "Arrived 5 min early and bags at bag claim in less than 20 min"
Pros: "Flight time"
Cons: "Behavior of Stewardess Barbara extremely rude. I had gone to the restroom at the back of the aircraft at the beginning of service. I went up and wanted to sit on my 7C seat but she refused to move the cart to accommodate me to pass and made me stand at the back of the flight for 2 hour of the 1 hr 45 mins flight time"
Cons: "They charged for food and entertainment. Next they will charge for bathrooms and water."
Cons: "My flight had a two hour delay"
Pros: "After we boarded, the flight was fine."
Cons: "Although we booked the flight months before, and I'm both an Alaska and American frequent flyer, they would not assign us seats until when boarding started. In fact, unless I went to the agent's desk, I'm not sure they would have even remembered. Then my husband and I were split on the plane, and even worse, assigned in middle seats. Unacceptable. Last, unlike Hawaiian, they served no food. I'm flying Hawaiian in the future."
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Nice and easy"
Pros: "Flight arrived early Not full flight, more comfortable that way Boarding moved quickly, adequate overhead space Plane exit moved quickly"
Cons: "Flight attendant was rude as I switched into an empty seat following her count. Called out my move on front of other passengers with negative tone, but did not make me move, so OK overall. Without sale of open seat, the only way for Alaska to capitalize on that seat is to allow someone else to have a more positive flight experience with more personal space, so honestly she shouldn't have been rude. Tomato juice was hot from being outside, normally cool even without ice. Snack was fine, but minimal and snack boxes not available on short flight, so less stars for that. Entertainment nonexistent - film/tv access not available in flight without something in mobile device that was not explained, no plugs for charging."
Pros: "Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks."
Cons: "Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane."
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Cons: "had difficulty finding how to input known-traveller number; missed out on the TSA PreCheck line... but the airport wasn't very busy so..."
Cons: "Only 1 flight attendant in first class for 16 passengers, as the other one disappeared most of the time, and when asked for help she actually refused, saying she was only helping coach class! Dinner service took almost 3 hours. Never asked if we wanted wine or another drink with dinner."
Pros: "Flight ahead of schedule, staff pleasant, and good price."
Cons: "I pre confirmed my flight online & checked in, along with a friend. I didn't realize I had to reconfirm when I got to the airport again, since my friend already knew the gate number. I had my mobile boarding pass on my iPhone, and got to my departure gate. When it got close to boarding time, my email boarding pass disappeared! Luckily I was able to get a paper boarding pass from the boarding desk. If I had not looked previously on my phone-I would have been delayed. Learning lesson on my part. Check in at airport too!"
Pros: "Online wifi"
Cons: "They ran out of hot meals for purchase one row ahead of me"
Pros: "Comparing Alaska 2 hr flight to transpacific etc may be fair, but this quick flight had the flavor of the best long flights. I have already recommended these folks to some of my friends."
Cons: "No negatives whatever.. Excellent"
Pros: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "The Airline did not notify via text/email that the flight was delayed for 2 hours."
Pros: "The sites were great the flight was good departed on time and arrived on time mostly all the crew was nice"
Cons: "One of the stewardesses in first class was a little rude to some of the people on the flight. Ex. (the person next to me asked for a water in first class and was given a glass of water and told that's all we have) it was said in a really rude way and almost thrown at him not cool Ex. ( old couple was in need to use the restroom and asked for some assistance and she was really rude to them cause they needed here help to get up. again not cool if she was not having a good day then she should not have came in to work."
Cons: "Really? Flight from San Jose to Reno delayed 1 1/2 hours. Return flight delayed 1 hour, then canceled altogether. Both flights delayed or canceled due to mechanical problems. Yes, you did provide a $250 credit, but I lost a day's pay from work. Luckily, my family has a place in Truckee . Felt sorry for so many of the passengers whose travel plans were greatly changed by Alaska's mechanical problems."
Cons: "Having to walk up 3 flights of stairs from the plane to the arrival terminal."
Pros: "Plenty leg room"
Cons: "I paid $25 to get an earlier flight. Plane was brought back due to pressure failure. Changing aircraft. Would like my money back for the inconvenience of leaving later and having relatives wait in San Jose. Please let me know. Thanks"
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
On time.. crew very attentive. Flight was on time
Boarding was on time (if not a little early). The flight was unfortunately not properly catered for snack boxes in main cabin. This is likely a one off instance, but it’s a long flight for no food options other than pretzels and Biscoffs. Service was attentive and friendly. This particular flight offered Delta’s DeltaOne lay flat first class seats. Would highly recommend. Flight left on time and arrived early!
Pros: "Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us)."
Pros: "Flight was Good"
Cons: "checked baggage was damaged"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Cons: "The most courteous staff - on ground, in air, and at destination!"
Pros: "Nothing. They lost the plane so we couldn’t even fly out"
Cons: "Finding the plane"
Cons: "Flight was late for one hour"
Cons: "The flight was delayed an hour."
Cons: "The seats could have been more comfortable"
Pros: "On time departure and smooth landing"
Cons: "More leg room. Stop nickel and dining passengers to appease investors. Delta is an evil corporation"
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "Charging at every seat is great."
Cons: "All of the plane extras (e.g. WiFi, food service, etc.) were out of commission for some reason. Without WiFi, I couldn’t watch anything on my own device, and I would’ve had to pay for a headset that is compatible with your screens."
Pros: "The crew was amazing."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Cons: "I’m would be much better if I can sit by my husband."
Cons: "Flight was delayed over an hour. Missed my Easter dinner plans... :("
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "It was a nice flight. No troubles"
Pros: "Very professional crew."
Cons: "The plane was delayed 1 and a half hours getting out of the gate because of a malfunctioning fuel gauge"
Pros: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Cons: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Pros: "The website delivered everything I needed."
Cons: "More discounts for frequent users."
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Cons: "seats were broken, armrest broken"
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "Great flight attendants and crew, 30 min early!!"
Cons: "My flight was two hours late."
Pros: "Like Above"
Cons: "Like above"
Pros: "Entertainment available"
Cons: "All good"
Pros: "Courteous and professional staff"
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "On time, comfortable, great flight attendants."
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "loved the airbus and in flight movies good stufg"
Pros: "It was a good flight"
Pros: "Quick and on time. Comfortable seats."
Cons: "Not many movie options."
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "Friendly crews."
Cons: "Crying girl whole flight"
Pros: "The flight crew were really nice and I was really comfortable in the Comfort+ section of the plane. It's a nice upgrade for Delta and hope the other airlines follow suit. Granted I had a very active infant, I didn't have any problems."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Pros: "Decent food"
Cons: "Bad delay Flight attendants not friendly"
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "The staff communicated what was going on"
Cons: "Our plane had mechanical problems and never left. I thought they would bring another plane in for us, but they never did. After 8 hours of waiting, we decided to cancel our trip and go home."
Pros: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Cons: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Cons: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Pros: "Read above"
Cons: "Read above"
Cons: "Flight from LAX to SAN was good once we got across the airport from Westjet terminal to the Delta terminal. LAX is never simple! Comfort on aircraft today is never comfortable unless you pay the extreme pricing of premium seating."
Compared to other US airlines, American is the worst. The planes are tight. Seats are uncomfortable and there was no option to buy food on a 6 hour flight. Also the free wifi didn’t work.
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Pros: "Flight was short."
Cons: "Everything else"
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Pros: "Slight delay in leaving"
Cons: "Baggage claim took 30-45 minutes after deplaning"
Pros: "Crew were very helpful"
Cons: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Cons: "4 hour delay for no reason! I’m never flying with American Airlines again!"
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Cons: "if the crew/flight wasn’t filled with racist tendencies that forced a black man and his partner to take a new flight because his “tone” wasn’t to their liking when he responded to accidentally being the wrong seat, costing us 90 minutes at least of delays because they deplaned us all when all."
Cons: "Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall."
Pros: "Everyone was nice and it went smoothly!"
Pros: "Everyone was so nice and I appreciated the chance to pre-board with my toddler! Thank you."
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Cons: "Was missed due to delayed flight"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Seats were reasonably comfortable. On time departure, early arrival. Gate crews not ready in SF"
Cons: "Entertainment options good, but require download of a proprietary app. Quit trying to sell us credit cards! Should get more than a pack of cookies for a 6 hour flight."
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Cons: "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
Cons: "no inflight entertainment no outlets"
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "I really enjoyed the entertainment available."
Cons: "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
Cons: "No personal TV for entertainment"
Cons: "No electrical outlets. No monitors"
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "Flight was on time."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "The row I was in was spacious, I'm glad that I paid extra to move closer to front of plane and then paid extra to get an earlier boarding. I would recommend seat 13C for these types of flights. Legroom was good and I was comfortable."
Cons: "The entertainment program was a bit glitchy towards the end of my flight, but I slept inside. Maybe check all screens and such because it wasn't really registering when I would push the buttons."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "See above"
Cons: "See above"
Pros: "The plane was comfortable and flight was smooth."
Cons: "The shuttle to the plane wasn't bad, but would prefer not to have that element included."
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Cons: "Again American Airlines was LATE. It was boarding time and no agent was at the gate. 10 minutes past boarding time the screen shows that the flight is delayed 25 minutes... but wait, there is still no plane at the gate! After 45 minutes the plane arrived, again had to be "cleaned" and prepared for flight back to SF. Customers were told the flight was delayed because Air Traffic Control issues in SF, but there was no plane in sight... Again I felt we were being lied to. The plane was filthy with garbage everywhere still. I will never fly American Airlines by choice!"
Pros: "That this flight didn't get cancelled"
Cons: "Well I didn't like that we sat at the airport for nearly 10 hours after multiple flight delays and cancellations. Why not just let us know we aren't going to be flying out. That way you could reduce the 10 hour anxiety attack and mixed emotions coming with all the drama. I also didn't like that the only flight we could get the next day was into San Jose (not SFO which is what I paid for) there wasn't any offer of reimbursement for hotel, taxi or flight. I also missed 2 extremely important fairs that my company was expected to participate in on Saturday Morning. I didn't like that when we landed in San Jose our bags were in SFO. Then American Airlines didn't want to get us a ride to SFO which we finally received after a lot of arguing which I don't find ideal. I feel like AA didn't take any responsibility. They kept saying it was weather related which I can't accept because other flights (including AA) were coming and going the entire day!!! One customer service member said the plane we were supposed to be on had to be maintenances and another said they didn't have a flight crew. The whole day was a disaster and it cost my thousands of dollars and many many hours of stress and anxiety."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "People still using mobiles as we were taking off. Crew seemed not too bothered."
Pros: "Tebsnacks were awesome!!"
Pros: "The flight was >1 hour late, which the pilot told us was due to the LAX controllers changing the landing patterns due to weather. So this really wasn't anyone's fault. But there was a large difference in comfort between this flight and the JAL flight from Tokyo. Seats were smaller, and my wife and I couldn't get seats together."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
Pros: "This leg of the trip was not packed. There was an empty seat between me and the person next to me"
Cons: "This flight was 6 hours. It did not have frontal entertainment, which was not pleasant. They did not offer blankets. The plane was cold as I boarded the plane. I asked for a blanket and was advised they didn't have any. I was so cold the entire flight that I still have a cold due to the flight. I froze the entire flight. I stuffed my arms in my shirt and let my hair down for warmth. Also, I learned my lesson. Pack my own blankie for comfort. I checked my carry on in Aruba due to overhead capacities. My bag had my sweatshirt and the blankie Delta bankie I acquired when I flew from SFO to ATL."
Everything was well from checking to landing. Only thing would be the entertainment. A lot of outdated Tv shows and movies.
I do not like that United Airlines charges you an extra $100 to get seats together. Our family of five was separated on every flight and it was really hard with an eight year old. Will definitely be flying a different airline
They came around with snacks so many times they might as well have served a meal. They had a pretty limited selection of TV shows/movies compared to other airlines, and it played their COVID safety ads every. single. time. you started a new episode or show, even if you got disconnected partway through. I also had issues with the charger in my seat - it was loose and my phone would be charging on and off. However, it was a well-priced flight, comfortable, and staff was nice. No complaints on getting to my destination on time!
Cons: "Aircon was too cool"
Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
Pros: "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
Cons: "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."
Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."
Pros: "On time"
Cons: "No snavks"
Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
Pros: "Entertainment and the crew"
Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "We got earlier than anticipated."
Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."
Pros: "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."
Cons: "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Pros: "The flight crew was attentive and polite."
Cons: "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."
Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
Pros: "The crew and flight was excellent. Two short flights to get to my destination."
Cons: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."
Cons: "I got late to my next flight !! I loose my flight ."
Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Pros: "The in flight attendants"
Cons: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.firstname.lastname@example.org"
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Cons: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "They definitely had more viewing choices in their entertainment than anyone could watch."
Cons: "The two big complaints are the food which was quite pathetic for a 14 hour flight - half of a cold sandwich and one cookie!!! Really?? They need to fly their competition and see how it should be done! The biggest complaint of all is their slight of hand baggage charges. If they're going to partner with another airline, they need some communication and agreement about pricing and allowances. Even though we are United Club members and credit card holders, we were charged nearly $400 to bring our luggage home, after paying just $30., yes, thirty, on Air New Zealand to take two extra bags! United's own overseas policy allows two bags, but they charged us anyway on return because we came on an airline that only allows one even though we paid ANZ to bring extra. Extremely illogical."
Cons: "We were connecting to this flight after flying in from Rome. Initially we were scheduled for an 8:30pm flight, but after landing early asked if we could change to an earlier flight. They graciously bumped us up to a 7:30pm flight, which trimmed our 4-hour layover down to 3pm. Cut to 6:15pm...we find out that the flight is not delayed AN HOUR due to a "late inbound flight." Long story short, the 7:30pm flight ended up departed later than the 8:30pm flight we were originally scheduled on so we didn't get to LA until after we were originally supposed to!!"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Cons: "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."
Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Pros: "Not much."
Cons: "had a 1 hour lay over at LAX. I travel with a Service Dog. I had taken him out to the doggie poddy area. I came back in and had to have my Boarding Pass checked. They informed me that I would need to have my Boarding pass stamped for my dog. It took them 20 minutes to take care of it, by now I was running short on time to get to my flight. As I went through Security, I saw the TSA agent remove my laptop from the bin on the conveyer belt. I saw him lower it to the floor (I thought he was putting it in my bag). It wasn't until I got to Abq. that I realized my computer wasn't in my bag. I have contacted United, TSA, and LAX police. None of them have done a thing."
Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."
Pros: "The food actually was good, entertainment option were good."
Cons: "I encountered some of the worst staff ever on this flight. I was skipped over and completely ignored during more than once. I even told the guy I wanted water with ice when he asked me and then he starting socializing with others and skipped me. When I brought it to his attention he got all pissy with me. The other crew man was older and made me very uncomfortable. He was yelling at people constantly and made it very clear that he hates his job. This was the coldest flight I've even been on. Literally everyone was wrapped in their blankets and it still wasn't enough. The staff was told several times but refused to do anything. The guy in front of me had his seat row 39 middle left fully reclined back for the whole flight. Not once did anyone tell him to put it up during takeoff and meal times. He kept rocking the seat and spilled my drink in my lap."
Great price! Clean and efficient.
Too many announcements. There was no food or entertainment but there was no n/a option
Pros: "We missed the flight due to parking difficulty We came to the airport at 1:10 pm and flight supposed to leave to Ontario at 1:30 pm I requested a flight change or refund But neither refused Please help us to get refund or credit for the next flight Sudath Edirisuriya 916-751-8219"
Cons: "Please provide help to us"
Cons: "Excellent flight. Excellent crew."
Cons: "Terribly uncomfortable seats"
Pros: "I got back on time and smooth flight!"
Cons: "Recliner sitting"
Cons: "Very nice. Smooth. Fast"
Cons: "Thanks , perfect , not a thing"
Pros: "Good service"
Cons: "Entertainment and better seats"
Cons: "Entertainment on long flight"
Pros: "Overall a quick flight crew was great always picking up trash it was clean."
Cons: "Only thing I hate and probably will never fly frontier again checking my bag was 50$ and the seats are absolutely uncomfortable I will pay a little more and fly with someone else everytime I fly because after bags it’s not worth it"
Pros: "I like that the plane was on time departure from Ontario in arrival and also on departure from Orlando to Ontario"
Cons: "Some type of entertainment on the plane"
Cons: "Nothing . Nothing at all . Considering I didn’t have to drive, ride a bus , or train . And can get from one side of the country to the other in the time it takes me to get half way through a work day. I’d say any small inconvenience is still well worth the price. And hats off for the TSA . Well done"
Pros: "Inexpensive fare. CLEAR and TSA-PreCheck for security screening a big help at very busy Denver airport."
Cons: "Bag check is expensive at $40/per. Nickel and dime passengers for everything. Fare was cheap so I guess it was worth it. Online check-in was a big pain, since Frontier had incorrect/missing information (name-was that Kayak's fault or Frontier? I don't know.). When I attempted to correct it, they changed my fare to full price. Allowed check-in to timeout and eventually successfully completed without corrections so that fare was unchanged."
Pros: "Boarding in zone one"
Cons: "2nd most hated airline behind Spirit - they charge extra for EVERYTHING!!! Seats are hard & don’t reclibe unless you pay $20 more. Will NEVER fly them again!!!!"
Pros: "None of the self check in stations was working so there’s one very long line to check in with attendants. No effort by staff to get passengers with current flights to get to front of line. Had to convince staff that small women’s pack was a purse and not a 2nd bag to be checked in for $50. Woman in front of me had a more traditional large purse and encountered no problems."
Pros: "Nothing very disappointed with Frontiers service"
Cons: "From Ontario to Austin we were charge $50 for each carry on luggage we 1 for me 1 for my husband total $100 charge From Austin to Ontario carry on luggage was free why?Im filling complained about the airline"
Pros: "The roomy seats"
Cons: "No tv in headrest and flight attendants were not very friendly"
Pros: "The flight crew were nice and they boarded me quickly after a two hour delay from Denver to Orlando with a stop in Huntsville."
Cons: "They lost my baggage in Huntsville"
Cons: "Flight delayed 2 hours! Seats don’t recline in coach!!"
Cons: "We arrived very late due to the airline being run so poorly. Something about paperwork according to the pilot. Now the rental car company is closed so I have to sleep at the airport and wait till the budget opens again in the morning. Frontier should put me up in a hotel as their mismanagement caused the delay not the weather. But they just said too bad because the flight was less than 4hours late. Frontier - never again!!!- plus the seats are painful"
Pros: "Clean smooth flight and nice crew"
Cons: "Rude woman at check in counter"
Cons: "You have to pay for the carry on and seats."
Cons: "The plane was over an hour late and they lost our luggage. I understand things happen it was not that big of deal but the lady in Syracuse was unfriendly and acted like she could care less. We ended up going to a wedding in our shorts and flip flops because we had no clothes and not enough time to purchase any. Our bag was delivered about 1am. The customer service was really pathetic. Not even an I'm sorry this happened."
Pros: "a bit better, the flight was only half full so it made the experience more enjoyable overall."
Cons: "Kinda annoying they are always trying to upsell."
Pros: "Nothing was 2 hrs late"
Cons: "Was 2 hrs late"
Pros: "The flight itself was fine"
Cons: "I used to love frontier but now everything from baggage policies to checking in feel like a huge hassle"
Pros: "The fair was low and boarding was efficient."
Cons: "The booking process was terrible online. There’s a charge for refreshments, the tray table is tiny, the staff didn’t seem happy, the seats don’t recline at all, they charge for carry ons, no outlet to charge my device."
Cons: "you should be arrested for those seats"
Pros: "The fabulous front row seats!"
Cons: "The white wine is terrible."
Pros: "Comfort seating is spacious."
Cons: "Doesn’t make sense to charge for water."
Cons: "Flight was crowded seats were extremely uncomfortable you have to pay to select a seat that doesn't recline."
Cons: "The flight was delayed three hours..."
Pros: "You got me to my destination."
Cons: "I thought the Stewartists were not friendly at all.. also there is no longer complimentary drinks and snacks.. I already paid 330 for my ticket then they tried to charge for a carry on.. Frontier nickle and dimes its customers"
Cons: "They charged for bags when there was so much wasted space in overhead space."
Pros: "The price was a great value, the flight was well run."
Cons: "Flight was 3 hours delayed due to a frontier issue and they kept telling us "only 15 more minutes" and three hours later we still weren't boarded. And they didn't offer us any sort of conselation."
Pros: "The flight was delayed as was the flight to Colorado We waited both times for over 30 minutes for our checked luggage Not convenient at all"
Pros: "Nothing. I'm not happy with this airline. Thought I'd try out frontier and again disappointed."
Cons: "Frontier never alerted me until I got to hr gate that my flight had been cancelled. Airport monitors and website was not updated, until boarding until flight attendant announce cancelled flight. Nothing was available for me to fly out and nothing offered to help find a flight with other airline or hotel stay or rents stay. Frontier does not have customer service support and obviously doesn't care for their customers."
Pros: "Nothing the plane never came."
Cons: "If you're in the mood to arrive at the airport at 5 o'clock in the morning and then circle jerk for 12 hours only for them to tell you at the end of the day that they cancelled the flight due to too many customers demanding a refund… Feel free to fly Frontier. They delayed the flight hour by hour keeping us hopeful all day. Never fly with frontier. Book with kayak, but not for Frontier, unless blowing a whole day in the airport is your thing. They have ZERO loyalty to their customers and don't think for a second that they will accommodate you for the return value of the flight to book another flight the next day. They will refund the 3-month-in-advance cost of $160, but that $320 ticket the next day will be on you."
Cons: "Flight was cancelled for weather at departing location even though the weather was somehow good enough to use the plane to fly to west palm beach."
Pros: "everything went just as planned, everyone with Frontier was on point"
Pros: "There was no food or entertainment so I really can't discuss the quality here"
Cons: "We had to change planes Once everyone was aboard and it was a bignhassle"
Pros: "My seating upfront amazing , baggage claim was easy"