Daily cleaning, installation of cabin HEPA filters on flights from Huntsville to Rome
Most visitors from Huntsville need to provide a negative COVID-19 test result and/or quarantine to enter Rome. Exemptions may be applied to Italian Citizens, Permanent residents, Proven work, Urgent health reasons, Transiting home, Foreign diplomats, and Italian citizens or nationals of EU and Schengen Member States, Andorra, Monaco, San Marino, or the Vatican City State and their close family members.
Read more about travel restrictions for Rome
Visitors from Huntsville are not required to quarantine after entering Rome.
Visitors from Huntsville must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken before departing to Rome.
Current regulations for vaccinated travelers to Rome: most visitors from Huntsville may enter Rome but may still need to provide proof of negative COVID test.
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Masks: Required in enclosed environments.
Restaurants: Open with restrictions
Bars: Open with restrictions
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 13h 35m.
In the past 3 days, the cheapest round-trip tickets to Rome from Huntsville were found on United Airlines ($763) and Delta ($777)
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Scores according to KAYAK customer reviews
Cons: "To be on time"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Pros: "Flight was Good"
Cons: "checked baggage was damaged"
Cons: "The most courteous staff - on ground, in air, and at destination!"
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "Always need more room"
Cons: "Food is always bad."
Pros: "Nice short flight, crew was nice."
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Cons: "The intercom was turned up too loud."
Pros: "The TV"
Pros: "Crew stepped up when we were delayed. In Flight entertainment was nice to help pass the time."
Cons: "More honesty from the pilots/airline. Got on the plane, taxied to take off, then informed that we had to go back to the gate. At the gate, they wouldn't let anyone off and then we were told that there was a minor maintenance issue that would take 15 minutes to fix. It took 4 hours. Poor job by Delta"
Pros: "Good boarding process. Friendly flight attendants."
Cons: "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
Pros: "The flight was not cancelled, crew was friendly, we arrived at our destination."
Cons: "Flight delayed two hours and absolutely no info provided to customers about what was going on and if/when flight would depart."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Friendly service. Frequent snacks which is nice on a 10-hour flight."
Cons: "Cramped conditions"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Courteous and professional staff"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Cons: "I began asking for my wheelchair escort the minute I got off the plane. I was assured in Houston they would be there when I got to Detroit. They were not. The request was clearly spelled out on my boarding pass along with my personal oxygen equipment information. I kept asking different staff and they would call for me then say somebody would be there. I waited for an entire hour and only when I started to cry did somebody do something. It was terribly stressful."
Pros: "On time, comfortable, great flight attendants."
Cons: "No individual TV. That’s hard with two little ones."
Cons: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Cons: "All went well"
Pros: "Direct flight"
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
Cons: "Delay caused me late for work."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Pros: "I liked the WiFi and Movies. The flight crew was wonderful making a stressful retreat from Hurricane Irma a little better"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "Boarding was very organized and quick. Slight delay taking off but not bad for JFK. Lovely crew. Bumpy flight but the captain kept us informed. Food better than expected. Flight arrived early but no gate so we had to wait."
Cons: "OMG! The seats are obnoxiously close together. I could only sit perfectly upright and even then my knees were pressed tightly against the seat in front of me. I am only 5'7". Impossible to rest due to lack of space. I tried to put my head down on my tray table but couldn't since it hit the seat in front of me. Mid flight my 13 year old daughter got back spasms. Upon arrival we could barely walk and looked like two old women limping down the jetway. No idea how a tall or larger person could have even sat down."
Pros: "No headphones available for flight"
Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Cons: "Not enough entertainment choices"
Pros: "Service was very nice."
Cons: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."
Pros: "Entertainment ( movies) were nice."
Cons: "9 hour flight and no food(meal) until 1 hour before we land. The worst food I've had on a international flight."
Pros: "Wonderful flight attendants"
Pros: "Customer service very courteous and friendly."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Cons: "They were rude and notnhelpful lost my luggage"
Pros: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Cons: "Free wifi"
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Cons: "Everything was good"
Pros: "Just as I expected. And I made my last connection easily."
Cons: "Travelled business class and was ace experience"
Cons: "They left my bag off the plane. Ridiculous."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Pros: "My seat at the window was great and the staff really friendly and courteous!"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "We got to Amsterdam on time"
Cons: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Cons: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Easy to board and easy flight."
Cons: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "Professional crew. Good boarding."
Cons: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Pros: "Good services!"
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Nice to have a wrap for the snack."
Cons: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Decent seat size. Sorta slept the whole flight."
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Very friendly and helpful personnel."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Pros: "Short-hop flight, fit for purpose."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Spacious cabins, friendly service"
Pros: "Staff, service"
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "Not time departure and cabin crew were effective and efficient."
Cons: "Nothing really"
Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
Cons: "We asked if the Cajun chicken (which by the way isn’t anything like Cajun chicken) contained any nuts as one of us in the party is severely allergic, only to wait more than 15 minutes and were told they don’t have an allergen sheet so they don’t know! Pls take food allergies seriously!"
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Pros: "The meal."
Pros: "See above"
Cons: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Cons: "See above"
Pros: "Very nice hard product complimented by a great cabin crew."
Cons: "The crew set the bar too high for future flights :)"
Pros: "Food was okay."
Cons: "No advance check in left me waiting in line at my connection in order to get a center seat in the middle of a group. There’s no excuse for manual check in in this day and age."
Cons: "Never taken!!!"
Cons: "Too cramped."
Pros: "All the services"
Cons: "TV screen didn't work too well. Delayed starting"
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Pros: "I arrived at my destination at least! Good crew and decent food but that’s the least I can expect from an 8 hour flight."
Cons: "Very old plane. Had the screens every 4-5 aisles. No control over the entertainment. Very uncomfortable seats, but so are almost every other airlines. The worst part about this flight was that I traveled with my girlfriend and when I went to check in, 24 hours before, there were only single seats left and there were so many open seats together that were considered “preferred” and had to pay $80 for just one “preferred” seat just so we can sit together on an 8 hour long flight. The seat didn’t even have any extra legroom or anything, it was a normal seat. American Airlines is just trying to squeeze money out of anything they can."
Pros: "Crew made the best of a bad situation: originally planned plane with sold-out seats replaced by a smaller one -- BAD! Extra kudos for crew for creative swapping to move me to an emergency row seat when I discovered that my **extra-charge** aisle seat was damaged and unusable. Food & beverage service -- adequate, timely (though some nutrition concerns.) Good, current entertainment selections."
Cons: "The obvious -- the switch to a smaller plane, causing some passengers great distress; not realizing that a sold seat was damaged; selling me that damaged seat, and at a premium. Food nutrition -- tasty, but carb-heavy, fatty and salty. Bathrooms -- became rather smelly and unkempt toward last 1/4th of 9+ hour flight."
Pros: "Service was good"
Cons: "Seats were very small and very tight bags did not stow under seats like usual"
Cons: "Either Webjet or BritishAir failed to notify our party in advance to allow a reasonable accommodation of our fully paid requirements."
Pros: "I really liked the seats. Very comfortable especially how far they reckoned and the height of the backrest was perfect for a petite person like myself. Usually they are too tall and the headrest forces my head down. Also amazing selection of movies! Wow, thank you."
Pros: "The flight crew was excellent!"
Cons: "Seating extremely tight"
Pros: "Huge clean plane"
Cons: "Cramped seats"
Cons: "My Chair would not recline it was broken and was crushed every time the guy in front would lay back on his cause I could not move mine!"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Pros: "I truly enjoyed the flight attendants, the flight overall and the great price I got."
Cons: "The seats are slightly uncomfortable to sleep in, but that's normal."
Pros: "It was just great"
Cons: "At the terminal , they were not helpful."
Pros: "Everythung was on time."
Cons: "The seats are much closer together ... so challenging for a 6' 2" male"
Pros: "Reasonably large leg room and overhead"
Cons: "Five times they tried to get us to pay for a seat assignment (even after they had assigned seats). Paying $32 for "priority" boarding is rediculous?"
Pros: "Good flight. No wait for the luggage,it was deplaned before we reached the claim area."
Cons: "Check in was a little confusing. The line for security was extremely long. After it was a breeze."
Cons: "Seats are not designed for long haul flights"
Pros: "We landed early, it was fairly comfortable in coach for a very tall person, and there was good communication from the flight attendants and pilot with the passengers. A very pleasant experience overall, from someone who is a nervous flyer!"
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Cons: "Small seats, no wifi, no chargers, terrible entertainment."
Pros: "The crew was generally happy and friendly."
Cons: "No video on a transcontinental 767?? Are you kidding? Stupid excuse for being 2hrs late due to mechanical. They blamed it on something completely foreseeable and plannable. This plane is older than the plan I took my first flight on as a kid in 1984. I thought united was bad but then I experienced American. At least the crew were not jerks."
Pros: "The staff were fine and boarding went relatively smoothly."
Cons: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."
Cons: "Seat spacing for international flight"
Cons: "super slow touchscreen response. menu of entertainment difficult to navigate and unimpressive content"
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Pros: "Not much to like, plus we were late"
Cons: "Seats were uncomfortable, no in-seat or personalized entertainment."
Pros: "Take off and landing was incredibly smooth, along with the 8 hour flight from NYC to Rome, Italy. Perhaps the best flight I've ever had."
Cons: "The food wasn't all that good but I didn't have high expectations."
Pros: "They finally got us there."
Cons: "The airplane broke on the ramp and they made is sit in the airplane while the tempeture rose to about 100 degrees. I think someone was about to pass out before they realized they had to get us off. Then we were over 4 hours late departing while they were getting another plane"
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Cons: "There was no wifi and no screen on the seat. I could not see the screen for the movie. Airline was old and also it took 2 hours to get going because they had to check the engine."
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "delayed so long we missed our connection"
Pros: "Efficient boarding. Plane clean. Seats lean back far but that being said the individual in front of you ends up in your lap."
Cons: "As night went on a couple of the flight attendants in the premium cabin seats with standard legroom appeared grumpy and short with patrons. No gluten free options. In flight entertainment and reading lights not working for my dad or I. A long flight for that to be out."
Pros: "Friendly-on time-love the charlotte airport"
Cons: "I paid $150 extra for 2 exit row seats thinking we could use the extra room on the long flight. Unfortunately, the exit row space was cut off by and smaller than a normal row! Our legs were extremely cramped by the time we got to Rome. We had no overhead storage, which was already small, so we had to put our carry-ons multiple rows behind us -- which made exiting the plane a pain. There wasn't any personal entertainment systems, just one tv per section. The food was sub par. The crew was nice enough, but I'll NEVER take American Airlines internationally again."
Pros: "There were too many gate changes ."
Cons: "We were in the very last row so they ran out of food options."
Pros: "Food and beverage service was great, especially the the wine/beer and hot meals on the long flight."
Cons: "Not enough leg room etc. for the long flight. Cushions and blanket were nice."
Pros: "Not one thing"
Cons: "Too crowded. The service was horrible with cranky attendants. I had to clear my own food tray. Inconsistent and uncomfortable"
Pros: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Cons: "2,5 hours delayed. Econ seats are tiny with zero legroom."
Pros: "It was just a stress and hassle free experience."
Cons: "Nothing really."
Pros: "Very smooth flight. Nice 787"
Cons: "Very cramped no room to move. I can't believe the meals that were served. Very small portions. A slice of bread for breakfast. No butter just dry bread and coffee!!"
Pros: "Excellent lounge experience preflight, plus the Signature Suite was right by our boarding gate so very handy. Flight was on time and service was excellent."
Pros: "New aircraft. Light dinner and breakfast was available. We didn’t expect them so we were surprised."
Cons: "Long line to check in at T1."
Pros: "Pro-free wine!"
Cons: "Can-food not the best..."
Pros: "I didn’t like anything"
Cons: "I had problems rebooking , they made multiply mistakes costing ME over 300 dollars cad ... very upset , flight was cancelled, they didn’t pay for my hotel .. worst experience.. flying with west jet next time"
Cons: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Pros: "The staff - they're always pretty good. The food is also very decent - lot's of jokes about airline food but it's not bad."
Cons: "The seats need some sort of engineering redesign - like maybe they all recline in a row. Airplane seats are never comfortable. Also, for entertainment, they offer USB and AC power which is good, but they should also look into upgrading all the tablets and running linux on them or some operating system with less overhead - the movie displays are really slow and unwieldy."
Pros: "Flight crew attitude was excellent, comfort in premium class was very good."
Cons: "Entertainment, choice very limited, bring your own. Space for carry on luggage limited. They should not allow passengers to have more than 1 carry on."
Pros: "For coach the flight was comfortable. Had enough leg room but 8 hours on a plane is taxing under the best circumstances."
Cons: "The attendants were professional but didn't seem to find any joy in their work. The food was barely passable."
Pros: "Wine with dinner. A pillow and a blanket. Free ear buds."
Cons: "The food is atrocious. A nitrogen-wrapped muffin for breakfast? Too crowded. Check-in and boarding in Montreal was chaotic."
Pros: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Pros: "Polite and courteous staff."
Cons: "Seats were so u comfortable. If the person in front of you put seat back, it's literally on your face. Seats are too closely packed. So flying 3hours with an uncomfortable seat upright isn't pleasant at all."
Pros: "My flights went very smoothly with no delays. Flight attendants were receptive and attentive."
Pros: "Very nice plane, great service and smooth flight."
Cons: "Special meal was horrible."
Cons: "Our two-hour layover in Vancouver turned into five and a half hours. No explanation, no compensation, no consideration. This is the third time in a row Air Canada has done this to us - we're taking WestJet from now on."
Pros: "Incredible plane!!"
Cons: "Bathrooms and seats need to be longer!"
Cons: "Due to maintenance, the flight was cancelled."
Pros: "The crew was excellent. Professional and attentive."
Cons: "The only real complaint I had was the over head compartment was much too high and I was too short to reach."
Pros: "the accommodation of the carry on in the compartments, it is absolutely disturbing and dangerous; specially and such of huge plane like the one I flew. Passengers should have the right to have a least 1 registered for free luggage to avoid such of chaos, possible injuries and delays. i feel horrible for the flight attendants for such of task of carrying and moving so many luggages."
Cons: "The fact that traveling International for so many hours, I was treated like I was flying Domestic. No, food, no drinks. In the past airlines complained about cost of fuel, gas, but now is cheaper and we PASSANGERS never have any consideration flying. Another fact is the seatis are too small, I had to share my seat with two overweight women and they occupied part of my space, I was so uncomfortable, I requested for another seating and was not possible due to the fullness of the plain. I standed up many time not rubber and feel the heat of that person on my left side. overweight people should be suggested to buy double seating."
Pros: "mediocre food, satifactory"
Pros: "The service was good."
Cons: "The children screaming 70 percent of the flight. The person in front of me throwing up. Just very uncomfortable."
Pros: "Same s above"
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Pros: "all good, air canada is so much better than any us airlines"
Cons: "My flight was cancelled and I had to pay again for the priority seats on the rescheduled flights, but still have not gotten refund on the priority seats on the cancelled flights."
Cons: "Waiting over 72 hours and my bag has still not arrived. Both planes were delayed, even with the 2nd flight being delayed I still had to run in order to make it. Being on time is not something Air Canada has figured out."
Pros: "Great Pilots The pilots were great! The weather was not optimal, but they did a great job of making us as comfortable as possible."
Cons: "Better Quality Food Needed The salted plate served was sub-standard. Also, it was full of salt and poses health risk for many people. In the past, better food was served including a pot pie. Also, the staff should be more aware of the wines to be served. And there is not enough attention paid to service in the executive cabin as the attendant runs back and forth between both cabins."
Pros: "The entertainment selection was decent."
Cons: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Pros: "The idea of READ BOOKS via the in-plane entertainment system. Very limited book choices so not of interest, and often interrupted as the system kept dropping. Great opportunity though to expand Vs boring and mindless TV shows and low rated straight to video view movies."
Cons: "Delayed, food (best not to touch), seat PC power charge plugs didn't work, was NOT allowed to use wireless PC mouse !!! (1st ever in 20 years of off-line PC use to work on planes), the seats were old and smelled, the in-plane access to movies plug-in didn't work, the TV shows kept disconnecting, crew had no idea how to correct, Montreal airport was dirty and poorly maintained, the one restaurant with service had the worst food I ever ate with promised internet access and PC / Phone charging facilities NOT working. Amazing stuff !!. So awful it now seems funny !...Almost missed my days in and out Sanaa Airport in Yemen with Yemen Air !!!"
Pros: "Decent legroom"
Cons: "Food, low quality and low choice entertainment"
Pros: "Great food and great service. Not much leg room in the 'free' seats but the flight crew allowed us to move to an empty row so we had lots of room. Would definitely fly with them again."
Pros: "Great Crew. The entertainment package was very nice."
Pros: "I thought the service was excellent."
Cons: "There were some delays taking off, but I don't think it had to do with the airline"
Pros: "One bag did not arrive."
Pros: "Cost of the ticket."
Cons: "Very cramped seating, bad food (a slice of greasy banana bread for breakfast?), lights on too late. AC needs to alert travelers to the differences between Rouge and regular flights."
Pros: "Left on time, arrived ontime, luggage made it"
Cons: "Despite having checked-in online, entered passport and global/precheck info, and used the kiosk at the airport to verofy passport, etc checking luggage was a huge inefficient mess. I've never seen this at a US airport on a US carrier."
Pros: "Security and.boarding were pretty smooth. Flight was not full so extra seats were available. This flight was direct Toronto to Rome which was nice, previous flights stopped in JFK which meant additional security and immigration screening"
Cons: "One of the entertainment terminals wasn't working, switched seats"
Cons: "No food on a five hour flight. Had to buy food this is nickeling and dimming people. They made me miss my connecting flight we sat around in tarmack and no explanation given."
Cons: "Temperature too cold in the airplane Ipads to rent (no screens)"
Cons: "Was a bit of a pain when I wanted to simply get off the plane in Geneva since it would be shorter, but then the plane was late, but that can't be helped"
Pros: "2 seats together"
Cons: "no wine with dinner awful service felt we were bothering the staff movies on AC app were awful food was awful damaged brand new luggage and said they didn't cover the damage awful awful awful"
Pros: "the flight was on time, without any delay, easy boarding"
Cons: "Food was very mediocre, also the variety of movies needs to be improved asap."
Pros: "The staff in Toronto were very helpful with special boarding."
Cons: "See above note. Staff were also rude during the deplanning process for wheelchair passenger."
Pros: "In-flight service was good and friendly. Food was tasty."
Cons: "Infotainment went on the fritz the last couple of hours."
Cons: "Old model 767 with uncomfortable seats. No video player unless you bought your own or rented iPad for 10$. Kinda steep for an overseas trip. No free booze either."
Pros: "Crew is good"
Cons: "Delay is a problem, am late for second fly"
Pros: "Gate attendant clearly explained how to handle bags And passed out tags needed. Flight attendant very professional and friendly."
Cons: "Nothing. A nice short flight"
Cons: "Flight turned around after 2 hours, we were delayed 7.5 hours and missed an entire day in Rome. Instead of landing at 8 AM, we landed closer to 4 PM."
Cons: "This flight was booked as a Lufthansa flight, but the actual flight was United. It was OK, but not the service or comfort when I flew Lufthansa in the past."
Pros: "Crew was excellent"
Cons: "Entertainment system did not navigate. Food was too salty. Crew was not very pleasant-annoyed when I was in the bathroom and missed service."
Pros: "Flight attendants were pleasant. Bathrooms remained clean the entire flight."
Cons: "Food was horrible. Ran out of croissants in the morning."
Pros: "The attendant at the desk was very accommodating towards my needs."
Pros: "Friendly, quick and easy check in."
Pros: "Amazing service, great crew. love was our stewardess and she took good care and watched over my daughter."
Cons: "Not much, truly an amazing experience"
Cons: "Very smooth and comfortable flight."
Pros: "Crew was accommodating. They did a nice job delivering beverages"
Cons: "Only half of our luggage arrived at our final destination. We spent an extra 90 minutes at the airport trying to get to the bottom of the issue and to workout a plan to get our luggage back. Seats were brutally uncomfortable. No leg room at all and knees were pressed up against seat."
Pros: "The flight was very smooth, even the landing and take off. Cudos to the pilots. Liked that we were given a pillow and blanket (FREE). The food was good and the crew was pleasant. I loved that we had FREE movies and TV programs to watch with FREE earphones."
Cons: "The seating is AWFUL for economy section. For this reason I will never take a flight over 2 hours again. A nine hour flight is sheer torture!!!! Plus I was freezing the whole time, even with a jacket with a hood, two blankets, two pillows. Just a horrible situation."
Pros: "Drastically better"
Pros: "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"
Pros: "On time, good food service, free wine, and nice stewardesses"
Cons: "Still hate sleeping in seats. Maybe, one day I can do first class!"
Pros: "Staff was friendly, courteous, and generally concerned with our well-being."
Cons: "Economy seats were not terribly comfortable, but that is not unusual."
Pros: "The crew was wonderful."
Cons: "Delays are so very common on United."
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."
Pros: "Everything went as planned. Professional friendly crew with good rapport! Cabin felt spacious and seats were just right. The food and entertainment packages were quality, appropriate and functioning. The crew put us on a strict schedule allowing us time to sleep and refresh. Toiletries clean and no lines. Just an overall lovely flight!"
Pros: "Best flight to Italy from the states for me in 4 visits over 18 year span. Very efficient and courteous attendants, above average food ( for airline food), complimentary wine, even the seating was not as cramped as I have endured ( on NW Airlines- worst flight experience ever in 2005.)"
Cons: "I have not one complaint"
Pros: "I liked a straight nonstop flight. Clean and comfortable."
Cons: ""Free WiFi, not free.""
Cons: "Overhead light did not work properly."
Cons: "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."
Cons: "Cramped. Freezing on flight"
Pros: "Staff seemed efficient"
Cons: "Uncomfortable seats, long delay (due to weather)"
Pros: "On time"
Cons: "No delays"
Pros: "serice agents at the airport were friendly and helpful"
Cons: "flight was changed to go thru atlanta. the connecting flight was delayed 3.5 hrs making its departure at 1:51AM. ugh."
Pros: "crew was nice boarding was quick."
Cons: "no meal would be my only complaint"
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Food was very good, almost restaurant-level. Wine selection was good as well"
Cons: "While on the plane at the gate, had to wait 20 mins for someone to hang my jacket (had to ask and the person came back 5 mins later) despite the fact that the attendant immediately checked on the guy next to me when he sat down, who apparently had status with United (attendant ignored me). I guess a $7,000 fare doesn't warrant special attention. I had to ask the same attendant for other items at times, but he'd forget and I'd have to ask someone else. Also, the seats were decent yet a bit crowded IMHO. I'm 5'10" and my feet were crammed up against the front of the space when fully reclined. The width of the seat area was a bit tight as well. Finally, they have 2 heads (toilets) that serve both the business class section ( maybe 50 people) as well as the front of economy. One of the pilots was waiting at the same time as me and agreed that it was a pretty questionable layout for the number of seats covered. All in all, not my favorite airline and nothing on this trip so far changed that view."
Pros: "No carry on fee .. nice staff .. on time!"
Pros: "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
Pros: "Crew- very efficient on the ground andon the air"
Cons: "Inner flights no entertainment. Maybe dhould go wifi like LH"
Pros: "Crew was nice just snacks flight was turbulent no one fault"
Pros: "On time, smooth ride and fantastic landing in a small plane."
Cons: "There is apparently nothing between the floor and the outside of the plane because it was very cold upon entering the plane and it got considerably colder on the route. The cabin temperature was fine but the floor was freezing on both outbound from Bend and inbound."
Pros: "Good entertainment for a long flight."
Cons: "A power jack could come handing."
Cons: "Unreliability of airline service, 7-hour delay! Food is horrible."
Pros: "Getting to Rome on time"
Pros: "Great flight"
Cons: "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
Pros: "More luggage storage (overhead and under the seats) on this international flight than on domestic. Most everything else was as expected."
Cons: "The toilets smelled and were messy a few hours into it. (I was on a Korean Airlines flight recently and their toilets were always clean and nice!). The crew were mostly efficient and worked well together BUT only one (out of the 4 or 5 in our section) smiled at passengers and looked like she was actually enjoying her job. One blanket wasn't cleaned well enough."
Pros: "The crew was fantastic ! My daughter was anxious during some unexpected turbulence and she was very supportive . Movies and entertainment were good . Food , acceptable."
Cons: "The space allotted per person is ridiculous. And I upgraded to extra leg room ... What extra legroom ??"
Pros: "The crew was very professional and very friendly"
Cons: "The seats were narrow and the cushions felt like and old cushion on a wood board."
Pros: "At our origin the flight was delayed and they were gratious enough to switch us to united so we didn't miss our connection. Delta hooked us up! Tight connection in Atlanta, but the flight to Seattle was awesome."
Pros: "Crew was courteous and professional. Kept us informed as to why we were delayed."
Cons: "The 6 hr maintenance delay. Food could have been better."
Cons: "Just awful. Original flight was cancelled, delaying my travel schedule. Airlines did a horrible job giving us timely updates on flight status, thus hindering us in trying to find alternate flights or travel options. Upon arrival in Rome almost 24 hours later, almost half of the flight's passengers had bags that didn't even mare it onto the plane. I was among them. What carelessness, and stupidity on the part of united employees. Horrible inconvenience, worst travelling experience that I've ever had!"
Cons: "seats were very uncomfortable"
Airlines flying from Huntsville to Rome have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Huntsville to Rome
Masks required on board, masks provided on flights from Huntsville to Rome
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Middle seats unavailable to book on flights from Huntsville to Rome
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