Cons: "The plane departed almost two hour late. What’s wrong with alaska air?"
Pros: "Friendly crew."
Cons: "More food options. Free WiFi."
Pros: "They were really nice. The flight was delayed due to bad weather in DC and they let us deboard for awhile to stretch our legs, etc."
Cons: "Nothing. Even their legroom in coach was good!"
Cons: "Most service good"
Pros: "Seats comfortable"
Cons: "I was put in the seat behind the flight attendant jump seat the row behind exit"
Pros: "Lots of legroom. I was in the middle seat and was very comfortable. The staff was excellent. Left on time and arrived early! Bags were delivered by the time we got to the carousel."
Pros: "The flight attendants were amazing; very pleasant, accommodating, and helpful. Wonderful take-off and landing."
Cons: "Narrow aisles"
Pros: "Quick flight, low price, great crew."
Cons: "Typical short leg room, seat wouldn’t recline at all."
Pros: "The plane was very updated with TV & Internet. Flt attendants were very nice & responsive as usual & expected of Alaska."
Cons: "Not enough first class seats!"
Pros: "The crew was pleasant and helpful"
Cons: "First the flight was delayed for 1.5 hours as it left the previous city late, no reason was given, however when the plane finally arrived we boarded a hot plane that was experiencing electrical problems. The plane was rebooted multiple times, making it even warmer as the air was shut off with the plane. We waited on board at the gate for over an hour to be told we would deplane and reboard a new plane. All in I experienced a 3.5 hour delay on a late night flight. The second plane was much more comfortable, but didn’t make up for the long delays"
Cons: "due to delays, switched to United"
Pros: "The timeliness, crew were very nice and courteous. The overall feel was very positive. The lady at the check in counter was amazing.she was friendly,welcoming and set a very good tone for the flight"
Cons: "There was really nothing that I did not like on the flight that I can think about right now"
Pros: "Plane was very clean. Great staff. Overhead space was geat. The aisle was wide enough to pull my roller bag.Best thing was the leg room. It was more spacious than most of your competition."
Cons: "N/A. There was no entertainment: Regional Jet. And the food was...Airplane Food. Not a big deal."
Pros: "Great staff. Quick boarding. Appreciate them greatly."
Cons: "Nothing it was a wonderful experience. Maybe if the weather in DC had have been better"
Pros: "Flights left on time and arrived early. Friendly flight attendants."
Cons: "You get two cookies, but for such a long flight a more substantial snack would be much appreciated."
Pros: "On time, service, food. It was first class but worth it."
Pros: "Repeated drink service appreciated on the long route"
Cons: "Entertainment Wifi wouldn't play any movies"
Pros: "On time/early arrival"
Pros: "Everyone from counter check-in to flight attendants were very kind. You just don't see that anymore. This is my first time with Alaska Airline and I would be glad to fly you again."
Cons: "The Gogo internet was very slow to non-existent -- like dial-up slow. WiFi delivery may not be Alaska Airline's fault, but $40... woof. For that price, I want it to be blazing fast."
Pros: "When flight was delayed for better than two hours with mechanical problems, they allowed us off the plane, kept us briefed, made up some of the time in the air, provided free drinks and discounts on subsequent flights. If you can't be perfect, they displayed an exemplary response when things went wrong."
Cons: "flight two hours late."
Pros: "Flight attendants and gate staff are welcoming, attentive, and helpful. Food onboard is well above average."
Cons: "Boarding is a bit chaotic. Zone boarding with different lines at gate might help."
Pros: "Fantastic flight - we got in early even!"
Pros: "Clear regular flight notifications. Clean cabin. Good movie selection."
Cons: "Both flights in and out had snappish flight attendants who were short-tempered and actively unfriendly. Otherwise fine flights."
Pros: "We sat at the economy class; yet Alaska crew treated us marvelously. They kept on bringing us drinks and smiling all the time. Special recognition to Pearson—he is phenomenal; he remembers our names and treats us royally."
Cons: "No pillow or blanket"
Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."
Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."
Pros: "I like that there is good legroom for long flights. I also like the entertainment."
Cons: "It was actually a pretty good experience."
Pros: "Alaska delivers -- even though taking off took a lot longer, the pilot made good time during the flight"
Cons: "I brought economy plus seat but unfortunately my immediate neighbor was a mom with a two year old screaming boy. And he screamed and screamed."
Pros: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Cons: "Bad wifi/internet connection. Toilet in first class cabin stopped up. Plane interior needed refurbishing."
Pros: "Crew was so awesome keeping us hydrated the whole time! Early flight arrival, and it was such a smooth trip. Comfortable seats, and not what I was expecting from an "off" airline"
Cons: "It was quite hot sitting next to the window."
Pros: "Flight attendant really kind and helpful, brought me tea and honey for laryngitis."
Cons: "Pilot should welcome, check in at some point, and definitely comment on turbulence or any turning on or off of seatbelt sign other then for takeoff or landing. Was really weird to get no updates other than from flight attendance when at times we had bad turbulence but silence from cockpit. I'm afraid of flying so I listen for this every time I fly and this was first experience of so little from pilots."
Pros: "The entire on line checking in process including self bag tag was easy and bag drop was efficient."
Cons: "Initially I had problem with on line checking in. So I called help as was suggested. But the agent was not helpful or resourceful in solving my problem. So I said goodbye and tried it again from beginning and it worked."
Cons: "i didn't like the fact that we did the plane did not take off on time from LA making the arrival time very late to DC."
Pros: "the plane was late so boarding was late. it took a while for us passengers to all get on board."
Cons: "good entertainment options."
Pros: "Ample legroom, quick boarding and baggage handling. Love the "print them yourself" luggage tags. Did not use entertainment but loved power outlet at seat. Even lucky enough to arrive early."
Cons: "No lemonade available"
Cons: "The lavatory smell. How about have some air freshener like Emirates airline."
Pros: "The staff were pleasant, helful and truly desirous of making sure all had a comfortable flight."
Cons: "Miss the real airline food. Don't like having to pay 6 dollars for a box of munchies. Especially when you are flying trough two meal times."
Cons: "I was seated at the emergency exit, seat 17a. Flight attended tells everyone that were responsible to open the emergency door and we must know english. For some crazy reason she singles me out and says "you understand that sir". My neighbor in seat 17b said "she told you off hahaha". I was embarrassed."
Pros: "Best flight attendants in a long time. Lots of fun!"
Cons: "seats seemed extremely narrow"
Cons: "When you changed board gate, please let us know through broadcast and write notice on the previous gate."
Pros: "I think Alaska is trying hard to compete with the big boys, and they do a good job. Seats are comfortable and the entertainment device is really good."
Pros: "The flight was on time and the service at the gate and in the plane was outstanding."
Cons: "Wish they offered more free TV programs on their in flight video system."
Cons: "Had to change my flight- $125 cancellation fee is almost as much as the flight itself. At least let people use their credit on Alaska like Southwest does! Makes me hesitant to ever book with them again."
Pros: "Great service , great crew members treat you with so much respect and help you the best they can. They need to train the staff from America Airlines."
Pros: "The food, the service, the ability to charge my phone"
Cons: "Still haven't received email from Alaska with voucher for bag that was damaged on the DCA-PDX leg. Alaska PDX supervisor stated it would arrive within 24 hours, which was on 8/12/16."
Pros: "In spite of the late start, everyone made every effort to keep all comfortable."
Cons: "by the time the cabin attendants got to us the food choice was very limited. I haven't traveled by air for some time and the cramped quarters are a real eye opener even for a small person like me."
Cons: "Was 2hrs behind schedule"
Pros: "The crew were great. The seat could always be bit more comfortable."
Cons: "Examine the seats in the cabin it seems to be loose from the mounting to the floor."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Seats are comfortable, main reason I like this airline. Crew was nice."
Cons: "The screens on the back of the seats are showing their age and the controls on the armrests are causing your neighbor to change your channel or the brightness of the screen. Letting everyone stream content to their own devices would probably be a better option, with safe charging available."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Fast boarding, kind crew, smooth takeoff and landing."
Cons: "Loved the leg room but the seat cushions are not that comfortable."
Pros: "A lot"
Cons: "a little comfy seats"
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Pros: "Unbelievable for the price."
Cons: "Nothing bad to say."
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Cons: "Left very late because of delayed inbound flight and need for deicing."
Pros: "The quality of the JetBlue team was the best I have experienced in years on ANY airline, domestic or international!"
Cons: "Nothing, it could not have gone better."
Pros: "Clean plane"
Cons: "Took 3+ hours to get in the plane"
Cons: "Being delayed from 6am to 1:30pm"
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Pros: "More leg room Affordable prices Snacks dunkin donut coffee Pleasant flight attendant Punctuality"
Cons: "could not make it in time. Then we got on plane and pilot said it was an electrical problem on the flight but the generators were now up and at em again. Very hair raising ride for me - got in at 2:30 am with another hour to drive home - and I lost a LOT of confidence which I have always had in Jet Blue. I hope this is not the future we can expect with you"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "The seats were comfortable."
Cons: "Flight was very late leaving Chicago. We sat on the plane for quite a while (over 30 min) shut up tight with little air circulation AND no information about why we were not leaving the gate. Flight crew were not very friendly - almost "marched" up and down the aisle and barked at people."
Pros: "Adequate leg room and ability to take a carry on we if your extra charge"
Pros: "The app on my phone allowed me to do nearly everything but place my luggage in the back"
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Pros: "Usual great Jet Blue experience."
Cons: "Crew took too long before they told us reason for delay of flight from DCA to CHS"
Cons: "The flight was delayed and we would have missed our connection in NYC. So we had to cancel the trip."
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Cons: "my flight was delayed for 2 hours and there was no compensation for it"
Pros: "Joseph, the agent at the desk at FLL"
Cons: "I missed my original flight despite being at the airport. The agent I spoke to at my original airport (PBI) was awful."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "Everything is ok"
Cons: "Not a thing"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Pros: "The departure and arrival times were met. The crew was professional and corteous."
Cons: "There is no WiFi, directTV on the flight. There is “no satellite coverage “ during the flight. Even though it’s sate and it comes from space, there’s no coverage. Come on, there has to be a copyright issue or something."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "I bought a ticket for my 85-year old Mom to fly from Puerto Rico to Washington, DC, where I'm stationed, and from Curbside to Curbside, she told me your people and your service were all SUPERB! Thank you for making my Mom feel comfortable and safe during such a traumatic time. You have a customer for life!"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "I checked my carry-on bag. The crew let us know that the best view in DC would be on the left side, so we switched seats so that the children could see from that side."
Cons: "Lack of leg room."
Pros: "Crew was happy and friendly"
Cons: "Can’t think of anything"
Pros: "They refund me the money"
Cons: "I almost lost my international connection, had to pay double to get my destination on time"
Cons: "They cancel the flight. And they say they trying to help ppl to evacuate Florida"
Pros: "The staff were sweet and knowledgeable."
Pros: "Entertainment on board"
Cons: "My flights was delayed"
Pros: "The crew smiled and helped me with things I need patiently. The pilot also greeted us on the way out."
Cons: "Weren't a lot of healthier snack choices other than the colorful sweet potato chips. I tried Skeex but it wasn't good. I suggest peanuts/nuts, raisins or something else that are better for our health. The chocolate chip cookie is a keeper though! Thank you."
Pros: "This was my first time with JetBlue and I was pleasantly surprised with the size of the plane. It was pretty comfortable"
Cons: "Both ways my flight was significantly delayed. Although Jet Blue sent me notices, none of those came before I was on my way to the airport."
Pros: "Landed exactly on time!"
Cons: "TV's didn't work at all. Hot tea tasted terrible, were you using Boston Harbor water?"
Pros: "The plane arrived safely in DC."
Cons: "I didn't like that the flight was delayed but it's understandable."
Flight crew was friendly and professional
Pros: "Took extreme measures for COVID prevention. It felt very safe"
Pros: "Old aircraft showing its age."
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Pros: "all good"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Smooth flight. Everything was great."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Everything was great everyone was fantastic. F"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "Everyone was friendly and got us to our destination"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Pros: "The staff was wonderful and the flight was smooth"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Cons: "Terrible staff"
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Cons: "Not a lot of leg room"
Pros: "The crew is always friendly at Porter. The free wine is awesome."
Cons: "There’s no entertainment."
Cons: "Flight delayed but good"
Cons: "Honestly, even if the aircraft was delayed, there is nothing one can do and just be patient. Lunch and dinner vouchers were issued, that was well appreciated!"
Pros: "Free wine"
Cons: "The deboarding. I don't understand how the plane became inoperable only after we were backing out of the gate. Nothing done to compensate for the inconvenience."
Cons: "Nothing really. Maybe new planes ?"
Pros: "Very convenient, non stops and airport is close to downtown"
Cons: "Captain said the 1 hour delay was due to bad weather in Washington DC but there was no bad weather in DC. He should have said the truth. I was in flight 729 from Toronto to Washington Dulles airport on 7/7."
Cons: "I was required to pay for my carryon, which I was never informed during my booking."
Pros: "The crew is really good. Super nice and attentive."
Cons: "Honestly, while the flight delay was a hassle. Probably nothing because flight delays happen. My bag was placed on the next flight. But your crew’s attitude made it all better."
Pros: "In one hour flight I did not have any problem with crew."
Cons: "Passangers needs to be allowed carry on laguage. It is very uncomfortable . Parkinbg is big problem in downtown. It is better @ Pearson. These 2 makes my wife thinking to travel from Pearson."
Pros: "Thank you for using glasses and not plastic!!!!!!"
Cons: "Wish I could fly them all the time. Really a great experience."
Pros: "Flight was late but importamt is, it was safe take off and landing. Very nice service, good welcome staff and there was free snaks and drinks. Wonderfull overall"
Cons: "May be proper update online or more announcements. But because of weather it is understable."
Cons: "Treated rudely and arbitrarily at check-in; charged extra baggage fees not previewed in reservation receipt and not charged in intial leg; flight itself left and arrived more than 2 hours late. This whole experience sucked."
Pros: "Good timing. No delays"
Pros: "The seats were comfortable and even roomy, compared to many other airlines."
Cons: "Two minor drawbacks: (1) In the Porter lounge, where I was stuck between connecting flights, the cost of food was too high. (2) The weather buffets these small planes more than would be the case with jetliners."
Pros: "Crew were very professionally and very attentive to my needs as a mom traveling with an infant."
Cons: "My return flight was delayed by 90 minutes."
Pros: "Seats , hostess good"
Cons: "Worst delays! 5 consecutive delays which amounted to over 3 hours!"
Pros: "The convenience at YTZ airport."
Cons: "The lack of personnel at the Porter counters at Dulles. Even though I had paid for luggage online and checked in I still had to wait in line for a very long time. There should be a separate line for pre check ins and no carry on."
Cons: "To avoid additional headache when passengers are boarding the plane, I would recommend boarding the “first class” first then start with the back seats then make your way to the front seats. It will be a much smoother process when getting everyone onto the plan."
Cons: "the snack (chips) I recieved was expired and had a smell to it!"
Pros: "The cabin crew provided the most information out of the entire experience and were extremely friendly. I appreciate Dawn in particular. The lounge is nice when it is not so over-crowded. I appreciate some complimentary minor snacks and drinks; it certainly helped with the delay. What would normally be sufficient seating and power outlets became people tripping over each other with delayed flights."
Cons: "The lounge staff were hard to find and not communicative about delays. The board only had 1 update to my departure time, which was 30 mins after the originally scheduled time, and did not update again until 25 minutes after that second time had passed. The lounge staff did not make an announcement until after that board update and even then the information was wrong. The one time I found someone to ask a question to, I was given the same information. I had no idea why there was a delay or what to expect and no way of finding out. It made coordinating next steps upon my arrival to my destination extremely difficult. The lounge is not particularly well-equipped for multiple delayed flights."
Pros: "The earlier flight departure times are really good, the traffic is not jammed yet on the 401 and GEW. Custom waiting times are basically non existing in comparison to Pearson. Planes are relatively on time (only flew 4 times with Porte), staff is friendly. The turboprop planes have more legroom than most others. I do like them, and do recommend Porter."
Pros: "Boarding and flight were fairly smooth, the crew were friendly and the seats were comfortable."
Cons: "Told that due to turbulence, no cart service would be available. There didn't seem to be a whole lot of turbulence that would prevent cart service. We did get a bag of terra chips and a small water."
Cons: "flight was delayed 3+ hours"
Pros: "it was such a smooth flight"
Cons: "all good"
Pros: "Free drinks and snacks. Staff were friendly."
Cons: "Very small overhead compartment. Boarding procedure was chaotic."
Pros: "Staff was nice everywhere during this trip."
Cons: "I was charged $40 for my bag at O'hare because my booking to Montreal was done as two separate tickets (as the staff explained)....?!?! Kayak how do you do this and not tell your customer? $40 dollars is not a lot but I definitely feel cheated!"
Pros: "Everyone was so nice and friendly Loved the snack"
Cons: "No complaints!!"
Pros: "very professional and great attitude"
Pros: "Nice crew, snacks and drinks, good price, calm experience."
Cons: "All flights delayed by 1 hour. Maybe equipment logistics could be better."
Pros: "It was fine. Flight was delayed 30 minutes without warning, but not a big deal."
Pros: "It was an easy flight but the checking in was slow."
Cons: "Kiosks would not scan US passports.This info was not given to US CITIZENS upon arrival at check in counter.A few of us wasted lots of time trying to make it work."
Cons: "Flight was delayed for about 4 hours then canceled on a Sunday night and I wasn't rebooked until Wednesday morning. Porter staff said I would only be refunded the "pro-rated" fare for the leg that was canceled. This makes no sense as I had to buy my own ticket home from another airline and I didn't get to pay a "pro-rated" fare because I was halfway home. They also put us up in an extremely sketchy hotel that was unsafe, unclean and had an active prostitution ring going on."
Pros: "Literally nothing. Even the free beer and wine didn't make up for this company!!"
Cons: "Our flight to Chicago was cancelled, we didn't get so much as an email letting us know (checked the flight status at 1am for a 8am flight and it said on time) we found out at the porter counter at the airport that or flight was cancelled and we were delayed until the next day!!! Next day we realize they didn't schedule us on the first OR second flight of the day but the third so we were delayed by 36 hours instead of 24!!!! The planes are tiny, very old, quite dirty. The staff seem totally non chalant about all these cancelled flights and allllll of the delays and repeatedly say that the airline is understaffed... hello i don't care why my vacation was cut short by 36 hours and i got stuck paying 200$ for a hotel room tat i didn't get to stay in!!! Get your act together Porter!!!!"
Pros: "Great flight. Seats a little tight."
Cons: "The flight was delayed. I arrived an hour late and missed my pick up ride.I had to spend an extra $50 to get home."
Pros: "Complimentary refreshments. Not too much...just enough. Thank you, Porter!"
Cons: "My first time using Porter...certainly not my last."
Pros: "My trip going to Toronto has been canceled on friday and moved for the following day, I had to by another flight going to toronto so i don't miss the commitement i had this is not acceptable they should have offered me to place my flight for another time"
Cons: "I've flown Porter every week for the past 3 months and this was the first bad experience I've had. The flight attendant was the rudest person and treated me with the most disrespect. He should take off two weeks and then quit, has given this great airline a bad reputation."
Pros: "Love that Billy Bishop airport and its free cappuccino!"
Pros: "Great lounge area"
Pros: "I liked nothing!"
Cons: "Re: my flight to Toronto where I met someone who spoke Spanish. I started a nice conversation with her and in the back I understood a couple of Americans using racist terms directed towards us. No one on the flight staff stepped in to interject or intervene. Maybe they did not hear the comments but it was difficult not to. I believe they avoided the issue and I was left feeling uncomfortable and discriminated against in a seat I paid $400+ for. I should not have to feel that way when paying so much for a service and I will not be recommending Porter to anyone or using your airline again without a proper response from Porter."
Pros: "Porter is a generous and comfortable airline, with kind and helpful staff."
Cons: "It might have been the weather, but both flights were extremely turbulent during landing."
Cons: "If you don't take a morning Flight on Porter, you cans forget about arriving on time. Their connections in Toronto are always late and they lie about the reasons. This time, their onsite customer service agent said it was mechanical. The pilot then told us it was a late arriving plane from another destination . It's worth it to pay extra to go nonstop. Never again"
Cons: "There were many delays on flights took that were not communicated to me until I had boarded."
Cons: "비행기 지연, 4시간 30분 기다림. 예정 도착시간보다 5시간 늦게 도착"
Pros: "You have your choice of snack and beverage. The flight was very short, with efficient boarding. Flying in and out of Billy Bishop airport was very convenient."
Cons: "Flight was delayed in 30 minute increments; an hour and a half overall. Also, if your carry-on is larger than an small backpack, it will be gate-checked (no additional charge) and you'll have to pick up your bag in the jetway."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Nothing. As sucks."
Cons: "Planes auck. Terminal suxks."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "More leg room"
Cons: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Cons: "I had little leg room"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "2 hour delays on both flights of a round trip"
Cons: "Delayed more than 2 hours"
Pros: "Crew was great"
Cons: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Cons: "The wifi was out so I was unable to do what I needed to do and I was unable to stream music"
Pros: "Clean and comfortable main cabin."
Cons: "Lead flight attendant too casual. Didn’t wear jacket, didn’t even know he was a member of the crew until he walked the aisles mid flight. Wore Bluetooth headset around his neck. Inflight WiFi entertainment didn’t work at all. Internet (AA.com) seemed to function."
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Flight attendant was great, plane was comfortable and clean"
Cons: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Pros: "Great seats in first class"
Pros: "Stairs cause me tremendous pain due to a 4 year misdiagnosed ruptured SI joint. Usually, we have no way of knowing that our flight will end with a downstairs walk rather than a ramp. I emailed American Airlines last week but hadn’t gotten a response yet so when they announced that we would exit by stairs, I was almost in tears as I gathered my belongings. To my surprise, American Airlines had a ramp for us to use. I don’t know it it was a coincidence or if they responded that quickly knowing I was on the plane through todays’s technology. I will be a fan and a customer forever."
Cons: "On time, loaded quickly,ramp access to exit the plane."
Pros: "Absolutely nothing was good about this flight."
Cons: "An 8 hour delay to get from DFW to DC, after an 18 hour flight from Sydney. No one knew where the plane was and the delay changed from 3 hours, to 5 hours to finally 8 hours. The former, refitted United Airlines plane, with no frills, no electric outlets, uncomfortable seats, and the joke that is the "recline" position."
Cons: "American is always delayed, every single flight."
Cons: "we arrived and it took 15 min for a gate agent to bring the jetbridge out to the plane....sad!"
Pros: "Liked the plane which looks new and the entreteinment was good too"
Cons: "Didn’t like the crew wasn’t nice and the snacks are always terrible"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "The flight attendant was super super nice and helpful"
Cons: "Had to rush to catch this connecting flight. At boarding time, which we just made, the previous flight had just landed and people starting to deplane. All we would have wanted was an accurate announcement versus an unfriendly feeling from the gate agent"
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Cons: "Too cold on the plane"
Pros: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Pros: "I did not die"
Cons: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Cons: "Flight from Miami last night was delayed 3.5 hours (which was a 9:30pm departure to 12:30am departure) There was horrible weather that prevented the Flight captain to arrive on time for our flight. (he was en route from NYC to MIA). But instead of providing accommodations, the times changed and then they boarded us on the plane where we proceeded to wait almost an hour on the plane before take off. Arrived at DCA at 3 am....not a goo start to a work week."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Cons: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
Cons: "Flight was delayed."
Pros: "Due to an earlier late flight, missed my connection, so this flight was just 2 hours later and not too inconvenient. I slept the whole way."
Cons: "Was very hot before takeoff"
Cons: "Was initially told there would be a 2 hour delay because of weather, as the sun beamed down and announced this 2 minutes prior to boarding. Ticket agent at the gate desk was less then helpful, " I don't know what to tell you Sir""
Pros: "The American Airlines crew was very friendly but completely clueless about the details of the delay, our connection and the connecting airport."
Cons: "The American Airlines staff assured us that if we got stuck in DC we would receive hotel vouchers. Not only did we not receive hotel vouchers but we were denied access to our rescheduled flight the next day and forced to rent a car to get us from DC to Massachusetts in time for our event. This "misunderstanding" cost us 2 days of our trip and an additional $500 all together. I have never been more disappointed by an airline in all my years of travel! If we'd been told the truth from the beginning we would of rescheduled the flight for the following day from our original destination and saved ourselves 2 headaches and a ton of money."
Pros: "The only saving grace were the extremely helpful people at the front desk of American Airlines that worked tirelessly to get my boyfriend and I on a flight to New York for our event that night."
Cons: "I did not take this flight in the end because I got a call AS I WAS BOARDING that my flight was cancelled from Washington to New York and was advised by the American workers at the counter to not get on the flight to Washington since there were less flights to New York from there than RDU."