Cons: "The inflight system was hard to use. The rented iPads had to be given back almost an hour before the end of the flight."
Pros: "Andrew and James the flight attendants were fantastic. The flight crew was great. Very smooth flight."
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Pros: "The plane was clean and the ticket was cheap."
Cons: "Boarding process was needlessly complicated — just assign everybody a seat beforehand. Gate agents were rude. Seats are very uncomfortable and it’s difficult to sleep on red eyes. It should be prohibited to fly 737s cross-country."
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Cons: "Should have let me cancel, or gave me credit for another flight, my schedule changers and I asked 2 months in advance, they could care less"
Pros: "Crew very helpful especially considering I had a child with me. Boarding process was very easy. Departure process was very easy."
Cons: "Food and seating could have been better considering the price for first class."
Pros: "Fast boarding, nice crew, good flight!"
Cons: "I know it was a late night flight but I expected more than just a little cookie and 1 drink for 5 hours and a half. The seats were fine but could be more comfortable."
Pros: "Crew is always lovely on these flights. attentive and courteous."
Cons: "I got bumped to first class. Which sounds amazing, until you realize it’s the worst first class you’ve ever experienced."
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Seats are comfortable, main reason I like this airline. Crew was nice."
Cons: "The screens on the back of the seats are showing their age and the controls on the armrests are causing your neighbor to change your channel or the brightness of the screen. Letting everyone stream content to their own devices would probably be a better option, with safe charging available."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "Very nice, pleasant crew."
Cons: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Cons: "We are in the midst of a pandemic and while masks were "required," the number of passengers not wearing a mask or wearing a mask incorrectly was obscene. The flight attendants needed to be reminding people and correcting people on their mask wearing. More importantly, the airline needs to be upholding the safety of their passengers! I was also seated DIRECTLY next to another passenger, which breaks all social distancing. And while I repeatedly asked him to fix his mask, it still always managed to fall off his face while sleeping. I know it isn't really the fault of the crew, but I think the airline needs to do a better job."
Pros: "very well trained / polite and friendly employees, i was impressed"
Cons: "no snacks wtf i'm starvin here"
Pros: "Head cushion on seat"
Cons: "Customer service needs to be worked on. From ticketing to flight attendants. Poor service"
Pros: "Nothing I don’t think I’ll fly sun country again"
Cons: "Provide online check in at no cost. The extra cost resulted in everyone checking in at counter that was miserably understaffed. It could have resulted in a missed flight except flight was delayed for 3 hours. Due to mechanical issues."
Pros: "Nice staff and plane. Loved the USB outlets for every seat."
Cons: "Boarding time was slightly late"
Pros: "The inflight crew were great. The price of the tickets were also good."
Cons: "The crew at the check in on our way out of nashville had the worst attitude I have ever experienced from an airline. They got us quickly up to the counter (good) but when I had to ask questions because I didn’t have time to read the signage they got an attitude with me. “Didn’t you see the sign?” And turning to another employee, “isn’t there a sign with all the information posted?” Same employee came down to the terminal and announced the wrong destination for our flight while we were boarding. On the way out of Miami and back to Nashville the crew had great attitudes but it was so disorganized we had the longest line to wait in to check in for both concourses. People were going to miss flights. They fixed that eventually but I’m not sure they did it fast enough for some. Getting through security was far faster than check in. Also, they nickel and dime you for luggage, snacks, etc. It’s a no frills flight. I’ll probably give them one more chance though."
Pros: "Our flight was delayed over 2 hours and there was ZERO notification from the airline - we found out once we were at our original gate. Paid substantial amount to check bags and for seat assignment......after choosing seats when flight was booked online! Crew and flight were fine but will not fly Sun Country again. Too much hidden BS!"
Cons: "See above"
Pros: "They treat you like they used to. Drinks snacks, although the snacks did cost but seats were comfortable and roomy. I chose a $17 seat both ways and it was perfect."
Cons: "I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund."
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
it was a nightmare of a trip. multiple delays, dirty bathrooms, long wait in tarmac, ran out of fuel diverting flight. on and all over 4 hour delay!
I appreciate that the flight boarded and departed on time and landed slightly early. However, the plane was completely full (I suspect overbooked) and took a long time to board, during which time the CO2 level in the cabin climbed over 2,200 ppm, which is NOT SAFE given that COVID-19 is still being transmitted at a substantial rate across most of the country and airlines no longer require passengers to mask. Also, the midflight credit card sales pitch was tacky. It's like our airlines are being run by Ferengi.
As it was a very short flight, there was no food only drinks offered. And there was no entertainment. They had to use your own phone for entertainment.
Pros: "Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions."
Cons: "Flight was delayed almost an hour while we were already on the plane. Minor mechanical issue that could’ve been handled at destination. The seat was super uncomfortable and I would’ve appreciated at least some more from the crew, like maybe even a bottle of water or something."
Cons: "None of the USB outlets were working in isle 7 A-C"
Pros: "The crew was nice"
Cons: "There was maintenance happening on the plane after everyone boarded. It was a long wait on the plane and it could have been better if that was done before boarding."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "It was a short flight but it was clean and comfortable. The boarding process was organized also. Crew was friendly and helpful."
Cons: "Everything was good."
Pros: "AA is always a good time:) I loved the crew, the complimentary service and the comfort"