Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "the crew were very helpful providing all information I need it"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "Really felt happy on time touch down nice journey with delta"
Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."
Cons: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Crew was friendly and engaging throughout the flight. Gate agents as well. Plane and terminal remain very clean as they always should have been."
Cons: "Seats are incredibly uncomfortable as always. Tailbone was again painful for 2-3 days like every Sun Country flight. Head rests are like plywood and do not a allow restful position. The landing was quite hard. Many surprised screeches on this one."
Pros: "Love the how comfy the seats are and the USB charging ports at each seat."
Cons: "Airfi could’ve been better. It didn’t load any movies for me at all. I got frustrated and just went to sleep."
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "Nothing. Delayed for 4 hours. No time change updates were ever provided at the airport. No communications provided as to why our flight was delayed. No other options given. No food or drink vouchers given & of course, no discounts provided for future travel. Not that would EVER fly Sun Country again"
Cons: "Communication and updates. At the very least, food and drink vouchers. 4 hours is a LONG time to be delayed. Extra points had the airline reimbursed their $40 ONE WAY bag fee regardless whether it’s a carry on or checked luggage."
Pros: "We arrived ."
Cons: "budget airline with terrible service. I did not make my return flight due to their line moving so slowly - took 2 hours in line to be told I didn’t arrive early enough. Many people in the line missed their flight - no refund and no help. Booked with another airline - not flying Suncountry again."
Cons: "It was delayed 3 hours due to rain that lasted about 30 minutes"
Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."
Pros: "I got to change my seat"
Cons: "The flight attendants were rude. Our flight was delayed and we were not updated nor given a reason as to why."
Pros: "Well considering I lost my wallet on the way to the airport and was unable to check in. I would have to say I didnt like it"
Cons: "Why did I get charged to being a carryon? And why only going flying INTO Phoenix on my return trip but not intially flying OUT of Phoenix? I’m angry at the unexpected charge. Not ok."
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Cons: "They left on time with 46 pax and took over a 2 hour delay. Then my bag did not show up."
Pros: "Flight crew was very helpful ."
Cons: "The crews at the airports are extremely rude and impatient."
Cons: "For the price it was a very good flying experience"
Pros: "Employees from the gate agent up to and including the flight attendants we are very accommodating and helpful!"
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Pros: "I like I can pick seats."
Cons: "Ppl putting their carry on in overhead bins nor in their row so when zone 6 (at the front of the plane) gets on, there’s no room in your overhead bin space. Crew should say to passengers to put their luggage in their area, not front of the plane."
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Pros: "Cost of reservation"
Cons: "Expensive extras (added up to more than a flight on another airline would have been)- carry-ons, in-flight snacks and drinks, etc."
Cons: "Terrible logistics. Stuck on tarmac because they couldn’t clear the previous plane out of the gate. Fellow passengers missed their connecting flights."
Pros: "The airlines bumped us up to better seats without us asking!"
Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Pros: "The crew was extra helpful - Help was easy to find and the crowds manageable. As a bonus, our flight arrived at the destination 30 minutes early."
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Cons: "communication prevented me boarding my British flight, rerouting done by american, had paid reseved seat don't know if I will receive a refund. now have to spend my first few days back home going through the delayed flight to europe protocols."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "The crew was very friendly."
Cons: "The flight was delayed. A terrifying amount of turbulence the entire flight from Philadelphia to Omaha. I arrived later than expected."
Pros: "The crew was efficient and controlled the mask situation well. The seat was well used so it was not as comfortable as I expected. The flight crew did an excellent job with providing information and flying a smooth flight."
Cons: "Boarding was a little chaotic as the person calling out rows kept repeating the same rows for boarding."
Pros: "Flight attendants were absolutely amazing!!!!! They made the trip very enjoyable!"
Pros: "Boarding was great as usual. Flight attendants were friendly. Flight was comfortable."
Cons: "There was an hour delay waiting to be de-iced when boarding happened on time. Then, because we pulled away to be de-iced, the departure time didn't show an hour late so I couldn't tell my ride what time I'd be arriving since it wasn't updated until we were in flight."
Pros: "getting bumped up to economy plus and being in an exit row."
Cons: "Poor communication about delays, delayed for over an hour with no where to find once on the plane, nobody offered any of the passengers anything to drink. Overall my worst flying experience with United ever."
Pros: "My bag actually made it to my destination before I did. I also managed to modify my flight on the United app to a better one than the customer service provided."
Cons: "no accommodation or food vouchers offered. If I didn't have a smart phone to shop around, I would have been subject to price gouging of local hotels. I was quoted $399/night at one of the generic hotels advertised at the airport kiosk."
Pros: "It seemed they had just installed new carpet and the seats looked like new. The plane was nice."
Cons: "We were 2 and a half hours late to Omaha. There were thirty planes ahead of us to take off in Chicago. Very long wait inside of the plane."
Pros: "comfortable . got moved up to economy plus. enjoyed the seats in the exit row"
Cons: "we were delayed."
Cons: "Plan was late. Had to fix radio on plane. Dat on plane for 1 1/2 hours to get engine started. Never again"
Pros: "In flight "included wifi" is a joke. Spent 20 minutes trying to connect and the rest of the flight trying to load the "entertainment" page. Doesn't matter if you have the app, same thing happens. You're better off downloading whatever you'd like to consume prior to take off!"
Cons: "Wifi connection, pretzels, tiny beverage cups"