Pros: "Fast/ efficient"
Cons: "The little plane is always brutal. I'm not a small guy and sat next to an offensive lineman. It was tight for sure!"
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Pros: "Crew ok ... not engaging"
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "Nice comfort plus seat. Nice host staff"
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Quick and smooth boarding. Crew was very pleasant and welcoming. Temperature was for the most part comfortable. Quick disembarkment"
Cons: "Very tight carry on space requiring gate check. Delay leaving aircraft. Seating at gate assigned. No options. This was a short flight and I was in an exit row, making this flight comfortable"
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "In general the crew attitude toward passengers"
Cons: "Toilets have been modified that a person could barely do his needs"
Pros: "Upgrade to ComfortPlus. Movie."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Cons: "Before was better no now"
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Cons: "Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling."
Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "Nice entertainment offerings on the Indy to MSP flight"
Cons: "My original flight from IND to LGA was cancelled due to weather and I was rebooked for the next day. I was forced to spend a night in a hotel near the airport. Then my flight the next day kept being delayed, first 5 min, then 20, then 40, etc until 2.5 hrs. Since the delays kept increasing, I decided to rebook on another flight with a very tight connection in Detroit--the only other option. When my flight arrived, the other fight was already boarding and I ran to make it. Luckily I got to the gate in time, just before the door closed. The original flight ended up with a 3.5 hr delay!!! That is unacceptable."
Pros: "delayed. equipment failure."
Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Pros: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Awesome Customer Service"
Pros: "Flight was short."
Cons: "Everything else"
Cons: "Not being delayed for 6 hours would’ve been better."
Cons: "Late. Again. For no good reason."
Cons: "Weather delay 5 hours"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "We arrived 30 minutes early but then we waited 30 minutes for a gate."
Pros: "Quick boarding and luggage pickup."
Cons: "Mediocre staff. In my experience United is more friendly and welcoming."
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Pros: "Crew was good."
Cons: "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
Cons: "The space between seats are too small, and the seats do not recline enough (very uncomfortable)"
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Cons: "Flight cancelled. Thanks, Obama."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "Flight was late, no info why, when landed in DCA NO GATE AVAILABLE - and that is past 10 PM."
Cons: "Plane delayed, had to switch to new plane which was after two hours"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Cons: "I didn't like how we were 20 minutes early yet after 1.5 hours of sitting on the Tarmac that I missed my connection by a few minutes. I wish the crew hadn't falsely informed the passengers onboard that the other planes would be delayed with the communication issue @ Reagan (DC)."
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Pros: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Cons: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Cons: "There should have been food for purchase."
Cons: "Able to choose own seats"
Cons: "There was a very strong smell of urine in the back of the plane. Unfortunately, I was in the last row (38F). They (IAH) should offer TSA precheck after customs in the "connecting flights" area."
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Cons: "Late flight No room for bags for Group 2 in bulkhead row"
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Old and thus soft and comfortable seats"
Cons: "Old plane overall"
Pros: "Service was nice & early."
Cons: "Seats are not very comfortable. Food selection is not very good.."
Cons: "THere was no entertainment"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Pros: "Availability of flights out of Chicago"
Cons: "Availability of flights out of Chicago"
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "Bag didn't arrive on my flight"
Cons: "They lost one of our bags"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Cons: "Delayed because of mechanical problems and did not announce gate changes."
Cons: "It was very delayed"
Pros: "It was perfect flight by all means"
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "Punctual departure, arrival ahead of schedule"
Cons: "The man in front of me thought it was obvious that he should enjoy 130% space, leaving me with 70%. I couldn't even read my magazine. I've paid full price for my seat. Slow service. Half an hour wait for baggage claim."
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Cons: "Terrible delays and little to no communication."
Pros: "I traveled on a weekend during which I experienced numerous flight cancellations and was stuck for a couple of days on two separate nights. I flew United and American that weekend. United Airlines staff was the most empathic and apologetic to.me, even though they had no control over the weather. I didn't expect any accommodations for all of the changes...just a little understanding...and that's what they gave to me. I did let AA know how disappointed I was in them just for their lack of compassion. Thanks"
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Delays sand discomfort!"
Pros: "The crew was friendly and helpful. The flight arrived early."
Pros: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "There are 2 maintenance problems on 2 different planes that caused major delays in Chicago. This is the last time I'm taking United."
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Pros: "It's was a very pleasant flight"
Cons: "Long waiting time to get luggafe"
Cons: "Seats need screens & outlet for charging."
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Pros: "Uncrowded flight so there were lots of extra seats!"
Cons: "No food or snacks provided for free."
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Pros: "Boarded and left on time, arrived early."
Cons: "On board media could be upgraded."
Pros: "The plane didn't crash."
Cons: "1) The plane was late because the crew didn't get enough sleep. 2) I was told that my flight would be at a specific gate. It was a long walk to this gate. Then I was told that the gate had been changed. Now I have a even longer walk back and then had to walk to a new gate. 3) This plane was late also. We were told the plane was still in the hanger. (Are you kidding me?) Then we had to wait some more for the clean up crew to do their thing and then the flight crew had to do their pre-flight check. Now to add insult to injury, the stewardess to us that the Wi-Fi was out on the plane. I was done and said I'll never fly United again! '"
Pros: "not much"
Cons: "United was happy to charge me $75 to switch me to an earlier flight, then that flight was an hour and a half late because they were missing a flight attendant. So they basically defrauded me out of $75."
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Pros: "Crew was very attentive."
Cons: "Was delayed almost half an hour."
Cons: "Prices to watch Tv"