Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "The carrots were hard and the bread was cold."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Flight was delayed a bit due to a couple passenger booking/misc issues. 1st class didn’t get gate bevfood service. Oven was busted so my meal wasn’t available. Entertainment console had all channels functional except — not really an issue I just really wanted to have ESPN playing in the background"
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Cons: "Flight was delayed by an hour. No explanation given"
Pros: "Good snack selection. Crew was personable."
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "Flight attendant in first class was amazing."
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Snacks, cleanliness and crew"
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "We had a 2 1/2 delay due to mechanical issues but the crews, flight and ground, did a great job. Thanks."
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "My flight was great. Boarding was easy and the seats were comfortable."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "Great service, nice agent friendly"
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Cons: "2.5 hour delay for no apparent reason at first (supposed mechanical issues with plane) and then waited on plane at gate for a missing pilot who never got picked up from his airport and got stuck in Chicago traffic trying to get to O'Hare. Eventually had to take pilot from another flight before leaving at 8:45 when flight was scheduled for 6:00am."
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
The flight was good. All seats full. Bumpy ride.
Virtually empty plane (15 passengers?) Curiously, there were very few seats to choose from when booking? Flight was shorter than expected.
Chicago-OHare was mostly good, though the YSA agents were very loud and many of them very rude! American Airlines staff and crew were excellent. No complaints. The bag-check process was very easy and we had a very smooth arrival process. We were at the airport for about 45 minutes including rental car return, bag check, TSA, and arrival at our gate. Very happy!
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Cons: "Everything was on time great"
Pros: "Fast, quiet, great crew"
Pros: "The place to charge the phone is easily accessible on the back of the seat in front (as opposed to underneath)."
Cons: "Did not like that I had to check my bag at the gate"
Pros: "Crew was great!"
Cons: "My bag got lost"
Pros: "Flight was comfortable and crew was very helpful!"
Cons: "Be on time!"
Pros: "Nice comfortable plane"
Cons: "Takes to long to get off the ground but that really can’t be avoided... still left and arrived at destination on time"
Cons: "I was bumped off the flight due to weight restriction and moved to a flight 6 hours later, it only took me 4 hours to rent a car and drive home. I am a 210 lb 6ft tall male. I was not the reason for the plane being over weight, I was there before boarding took place they didn't ask and I didn't fly."
Pros: "it was fine."
Cons: "annoying to be forced to check our carry ons when there is clearly still room in the overhead bins."
Cons: "Waiting for 30 minutes a Dublin to dock."
Cons: "Three of my five most recent flights with American have been delayed. Champs."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Pros: "Easy boarding crew were friendly food was hot"
Cons: "Seating was a pain to try and get 2 seats together even though I booked it months in advance very noisy rude people couldn't sleep on a supposed overnight am exhausted"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "The entertainment system was very nice. The seats were comfortable!! The crew friendly!!!"
Cons: "Food was lacking!!!"
Pros: "We are safe"
Cons: "Late. I am still on the plane. Did not seem to matter we were late."
Pros: "Flight attendants were friendly and in-flight entertainment was good, including easy access to power ports."
Cons: "Delayed about an hour due to weather. However, another 2 hours spent screwing around sitting on the plane after boarding because no one anticipated DCA restrictions. Then on arrival sat another 30 minutes waiting for a gate. Adding insult to injury, took about 40 minutes to get luggage. Weather is understandable, but the rest was just mismanagement."
Pros: "The boarding process was easy and on flight service was on point."
Cons: "The plane was delayed about 3 hours because of mechanical difficulties. After several hours we were moved to another plane...should have been done way earlier."
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Cons: "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "Flight was on time."
Pros: "Friendly crew, comfortable space, good snacks."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "Excellent for a short flight. Good entertainment and a smooth ride."
Cons: "Should be allowed one checked bag per person at no charge."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Pros: "That I got a soda"
Cons: "Delayed at Ohare by an hour. Sitting on the Tarmac for a half hour in Reagan, waiting for a gate. This was our leg back to DC, after our leg to Chicago four days previously. On that trip I did a review and gave the whole trip a 1 out of 5 stars. That trip was the trip from hell, with delays, waiting on the Tarmac, deplaning, almost cancelled, more waiting on the Tarmac, wheels up in Reagan, wheels down in ORD, and then more Tarmac waiting for a gate. So I was already more than perturbed when this trip had similar outcomes."
Our flight was delayed so it would be helpful to have a snack
Pros: "Grew was amazing."
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Checked baggage was delivered quickly and not damaged. comfortable flight"
Cons: "THere was no entertainment"
Cons: "The crew were harsh and abrupt. The seats were uncomfortable and tilted too far toward to be able to sit in the upright position. The "reclined" position was a more reasonable upright position."
Pros: "Super nice crew and kept us informed of the unfortunate delays."
Cons: "Delay leaving. Relatively hot flight. Also see previous comment for the flight the day before."
Pros: "Availability of flights out of Chicago"
Cons: "Availability of flights out of Chicago"
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Cons: "Bag didn't arrive on my flight"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "Staff at airport and cabin crew were mostly nice. At airport, the ticket agent helped correct a mistake and was very helpful."
Cons: "There are TVs on the backs of chairs where they advertise that you can pay to watch shows or movies and play the safety video. That would be fine if you could just turn it off once that's done. But it was too hard to turn off, and after the safety video, they played three ads (you couldn't turn the ads off). At the end of the flight the tvs camenon again. It was also a night time flight - how can you sleep with the screen on. Also, the seat space seemed smaller than usual so the screen was in my face. I hated this flight."
Pros: "Flight attendant was personable and accommodating."
Cons: "Seats are tiny, and seat belts were super short. I have never had to ask for an extender, but I did on this plane."
Pros: "Ir was good experíence"
Cons: "Delayed because of mechanical problems and did not announce gate changes."
Cons: "It was very delayed"
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Comfortable seats, loaded/unloaded quickly, free online entertainment was great"
Cons: "Never got there canceled for weather."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Pros: "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
Cons: "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
Pros: "The plane is new and it was spacious and comfortable."
Cons: "They change the gate and no one told us anything, just when someone asked they told us, flight was delayed but fortunately we arrived on time. You have to pay for al the entertainment."
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Delays sand discomfort!"
Pros: "We made it with all our luggage"
Cons: "LONG walk at ORD from gate to gate. Very confusing boarding process."
Cons: "I'm 5"10 and sat in a middle seat. I had zero leg room. Never a prob on other airlines. Thank god flight was short."
Pros: "The crew tried"
Cons: "I sat in the middle seat of row 38. The last one between 2 tall broad melus there was no room to even put the tray table down.it was the worst flight I ever had. Never United again"
Cons: "There are 2 maintenance problems on 2 different planes that caused major delays in Chicago. This is the last time I'm taking United."
Pros: "Tv, seats"
Cons: "Boarding. I was forced to check a carry on sized bag"
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "Flight was fine."
Cons: "We arrived with 10 minutes to make our next flight at ORD. The flight crew could have requested that folks who did NOT have tight connections wait a few minutes so the rest of us could get off the plane efficiently. This did not happen. Folks who lived in Chicago just took their sweet time gathering their stuff while we waited."
Cons: "Arrived at 1:30 AM"
Cons: "Seating on the plane for about 2 1/2 hours"
Pros: "I did not like anything .We had four hours of delay. They did not even have the curtesy of giving us something to eat."
Cons: "At Chicago they charged me # 25(dollars) for my bag that weighed Twenty Five pounds. Why? When I left D.C. I had the same bag with me in the plane. When I asked the people at the United Counter no body could give an answer."
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."
Pros: "Boarded and left on time, arrived early."
Cons: "On board media could be upgraded."
Cons: "It was delayed so I had to take another flight. I've been trying to get this flight refunded"
Cons: "Prices to watch Tv"
Cons: "After getting to Chicago on another airline due to weather we come to find out that the flight from Chicago is cancelled due to "maintenance" . We talked to 7 different United representatives at 3 airports and none of them were any help to us. We were offered hotel accommodations in Miami to find out the hotel they booked us does not accept United vouchers leaving us to pay for it ourselves. Another expense added to the trip unexpected. Every phone call to United leads to 4+ hours of wait time followed by "go online and figure it out". I still need a refund for both flights and these bogus hotel vouchers ."
Pros: "Crew was amazing. We were also 50 minutes early to Denver! Food good but had to pay."
Cons: "Water and coffee should be free. Seats very uncomfortable. Paid extra on the way back for “more room.”"
Pros: "Aircrew on this particular flight were hilarious and defused some of the stress associated with travel."
Cons: "Frontier seats were ergonomically shaped, but not very cushioned. In addition, sooo many babies on the flight. I wish that parents were required to stow babies in sound/smell proof overhead storage, so as to not detract from their fellow travelers' peace and tranquility."
Pros: "I like the price it was easy to boarding and the crew was friendly"
Cons: "I don't like don't have option to buy food ( a sandwich), no entertainment ."
Cons: "Complete lack of service. Plane diverted to IAD they told us to go to Z gates. Not one damn employee was around anywhere. Finally had to take an UBER to final destination DCA. I will be following up for a full refund on my flight and my UBER ride reimbursement."
Pros: "The price was great and the crew was nice."
Cons: "No food, no entertainment, seats don't recline in an airbus A319 or A320 apparently."
Pros: "The crew."
Pros: "Flight arrived safe ad sound."
Cons: "Delay of 2hrs. Fist you pay for a flight and then must pay for a seat to sit in. Next passengers will pay to use the in flight restroom."
Cons: "Seats are like riding in a sidecar of an old Harley without any room...guess you get what you pay for"
Pros: "The flights left more or less on time and there was no mechanical difficulty."
Cons: "There is no entertainment provided and my seat light did not work, which made it impossible for me to read the book I had brought. I spoke to the stewardess but there was nothing she could do. All the seats were taken (some of course by passengers who were filling two seats.) I asked for a flashlight and she could not provide one."
Pros: "we got where we were trying to go..."
Cons: "our outbound was cancelled despite the fact that denver was open which necessitated a direct flight from Chicago to which we had to drive 11 hours overnight to make. our return consisted of cramped quarters with unfriendly crew. nickle and dime fees on buying seats and luggage were ridiculous. ultimately, it would have been cheaper to fly another airline. it was truly a bait and switch. it was a really bad experience. we won't fly this airline again."
Pros: "Boarding was quick and easy. Crew was good. Everyone was friendly and personable."
Cons: "Frontier airlines has too many fees for basic services. I would prefer to have the fees all included in the total price if the airline prices. Will try not to fly frontier again. Too many charges for basic amenities. Charged for hot tea. Ridiculous"
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. How could we top all this lameness off with a lame sauce? How about the flight crew "requesting" your attention and forcing you to sit through a 5 minute *credit card offer*. I could not believe it when the credit card offer started. Afterwards, she walked through the aisles and asked every person who dared to gaze in her general direction whether they were interested in her offer. How many were? ZERO. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Pros: "Help in making reservation change."
Cons: "Having to pay for different seats. Inefficient lines at airport."
Cons: "waited forever to get our bags back when we got back to DC"
Pros: "The flight was fine. It arrived on time, and I don't mind the immobile seat backs and the lack of a talk tray table."
Cons: "I received an email on Tuesday night informing me that my Thursday am flight was cancelled, due to anticipated weather (no increment weather at the time), The email provided no instructions for rebooking except a phone number. I tried rebooking on the web site, but that didn't work. The web site did not know about the cancellation at all and wanted to charge me a large rebooking fee. Meanwhile I was on hold for two hours. Finally, I needed a midnight trip to the airport in order to rebook. At the airport, I witnessed ill-informed and stressed agents failing to cope with stressed stranded customers. One agent told a customer that she refused to help him any longer because he recorded her."
Pros: "The flight was on time and the plane was clean. The crew was very friendly."
Cons: "The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips."
Pros: "The boarding process and crew was good/nice enough"
Cons: "The seats are not the most comfortable, tray tables are too small, you pay for everything, then the flight attendants are trying to sell you extras/credit cards. No WiFi availability."
Cons: "Per their instructions, I arrived at the airport two hours before my flight. The line to check in was MASSIVE. Everyone was grumbling they'd never fly Frontier again. All of the airlines nearby had no line, just Frontier was a mess. This took about an hour. I asked the lady at check-in (who rudely rolled her eyes at me when I said I needed a boarding pass printed), why it was so busy and she gave me a blank stare and said "it's like this every day at this time, we have five flights going out." Sooooo they know it's like this everyday...why don't they fix the problem and have more than TWO PEOPLE behind the desk? This doesn't seem like rocket science. Security took 40 minutes too, and I told two TSA people my flight was boarding, and they just looked at me and shrugged. I've seen far better at other airports. My gate closed at 4:20. I was still in line at 4:10. Somehow I made it through and had to full out sprint to the gate. I made it at 4:18, and the gate guy said "I hate to have to close the gate on people, good thing I don't!". THIS ISN'T A JOKE. I made it, with two minutes to spare, but this was insane. I was there two hours early, it's not like I came crashing in twenty minutes before. I also watched a a young woman in line miss her flight entirely because of their slow check-in, and the desk people just looked at her and shrugged. Their lack of service and support was unbelievable and unacceptable. There is a reason these flights are so cheap, and I saw it all firsthand."
Cons: "Seats are hard and didn't move. Could maneuver to reach items that slipped to the floor. Very uncomfortable for a four hour flight. Pull down table was very very small, and had sharp surfaces that would scratch my computer case. Stewards did not stop to offer water. Shameless marketing of food items and credit cards. The only reason we booked with Frontier is because of the nonstop to DC to fly a 90+ year old. Not looking to return flight and will never do again."
Cons: "New ownership has ruined this airline. Will not use again unless dire emergency. "Nickel and Dime Air" would be better name or perhaps "Frontiers in poor service." The best spin line was "your seat has been pre-reclined for your convenience." Ha - ZERO room in these seats."
Pros: "I got where I needed to go."
Cons: "Having to pay for water! Not being able to sit in one of the many empty seats - when I was in a dense spot. Apparently you charge for that? The crew was ok, not spectacular. They seem to feel oppressed by Frontier limitations. It can't be easy working for an airline that's so rigid."
Cons: "The check-in agent screwed up our boarding passes and neglected to include our pre-check designation. TERRIBLE luggage and seat selection options. The price indicated is likely at least $100 less than you will end up paying. Rude staff and terrible organization at the check-in and boarding areas too, likely because so many customers are furious at the lack of transparency regarding seating and luggage."
Pros: "Flight was on time."
Cons: "Can't believe how long the lines were to check in - actually just to drop off a bag. That plus all the up charges once you've seen the "low" price (you have to pay xtra for almost every seat) makes it unlikely that I'll fly frontier again."
Cons: "we were waiting on the tarmac for more than an hour to get off the plane in Denver The return flight took off an hour later"
Cons: "Flight was delayed due to software updates, no leg room, and only water is offered complimentary. After landing we waited an additional 45 minutes on the plane for a gate to be ready."
Cons: "The day after arriving at our destination, our return trip was canceled: "due to day-of-travel flight cancellation or traveler no-show." I can assure you, we did show; I had the pictures. They tried to put us on an earlier flight, which was not convenient, due to travel plans made 8 months prior, so the return flight was scheduled for the next day (again, inconvenient, due to loss of income). Frontier attempted to charge me for the extra day. After I complained multiple times, they finally waived the additional charge when I reminded them I was NOT the one who canceled the original flight. My daughter and I were provided $100 travel vouchers, each, for the "inconvenience." Frontier can keep their $200."
Cons: "I was automatically bumped to a later flight because the flight I booked over a month ago was full. I don't like flying Frontier because the seats don't recline and other airlines seem to have friendlier staff."
Pros: "All flights on time and made good time"
Cons: "The seats are awful. May as well have been sitting on a park bench the whole time. Miserable"
Pros: "Plane boarded late in Denver, left late and arrived late."
Cons: "We sat at the gate after landing and it took at least 10 minutes to open the doors to the gate. My bag arrived at baggage one hour after landing at National. Will never fly Frontier again."
Cons: "There was a $45 charge to carry on my bag or $40 to check it each way. An assigned seat was $24 each way. A drink other than water was $2.50. Fly another airline."
Pros: "Nice flight attendants."
Cons: "The seats were terrible, no room, they didn't recline and had a terrible back spasms afterward."
Cons: "Seat was awful even though I paid for an aisle."
Cons: "Flight got delay change gate and delay again. Seats are very uncomfortable. Why are there fees for a seat? Add it to the flight price then. I can understand upgraded seat but every seat had a price on it. What am I gonna buy a ticket and not pick a seat?"
Pros: "The crew was great!"
Cons: "When my wife and I got to our seats (with an infant) we had gum all over our tray table, seat, and window cover. The other seat also had coffee stains on the tray table. The seats had clearly NOT been cleaned. The seats are also way too small and close together relative to other airlines. While I'm here, I need to mention that the a la carte style of charging for checked baggage, carry-on baggage, seats is terrible. It makes the original price very deceiving."
Cons: "Maintenance problem kept us on the ground for 3 hours. Pilot did not inform us until we were already 1 hour late departing. Sat on plane for most of the time. Should have offered us free soft drinks. Crew did nothing but look at photos on their phones."
Pros: "The plane was on time."
Cons: "Everything else"
Pros: "There is nothing to like, starting from delays in the flights, to missing the connecting flight, to bearing the super expensive carry on, worst seats ever."
Cons: "There is nothing to like, starting from delays in the flights, to missing the connecting flight, to bearing the super expensive carry on, worst seats ever."
Cons: "Bag policy was not explained: $60 gate charge for either checked or carry-on first bag; Frontier does not participate in TSA Pre-check. After this trip, I'll never fly Frontier again!"
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Cons: "the crew was incredibly rude (to others and myself) the flight was delayed three hours and we weren't notified until we were supposed to board"
Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"
Pros: "Didn't charge me as an active duty military for my luggage."
Cons: "Plane was delayed multiple times (5 hrs) with no explanation....we were told they had to ground transport the part to fix the plane. They offered everyone $10 for food voucher but it took them 2 hrs to offer it to us and after 3 hrs of waiting, I didn't even get my voucher before we departed. In fact I got on the plane without my ticket that they had taken to process the voucher! Extremely minimalistic on everything from seating with no room or recline. Additionally, I had to pay extra to get an assigned seat and found out afterwards that Frontier charges for everything except water. Also, they were advertising in flight over the intercom for their new credit card...seemed like a very tacky way of reaching out. Overall, I don't plan to use this airline again and would rather pay extra with a reliable airline!"
Pros: "It was fine--took off, polite crew, and landed safely. Can't complain about that."
Cons: "Our plane was delayed for over an hour. Picking up a bag from Frontier takes forever because you have to check what would otherwise be a carry-on. I wasn't aware of this as it was my first time flying with Frontier. Knowing that, I'd be able to schedule better. Don't love that they don't really give any refreshments or snacks."
Cons: "There was a 4 hour delay that a notice went out 2 hours before boarding- which is too late because everybody was already there. And the email still encouraged us to come to the airport just in case. Which meant sitting around an airport 5 hours. Also, there are no trays on the back of your seat. There is a small metal bar that pulls down but it is too narrow for a computer, tablet, book or even to sit a cup of coffee on- which by the way- costs $1.99."
Pros: "I just plain like the Frontier method as it has been done for years. The pricing, seating, employees and most everything else just works."
Cons: "I've traveled with Frontier for years and on previous flights to DCA, I thought I should blame the baggage claim delay on the airport. Now I am told it is a Frontier responsibility and I am livid. It gets worse every trip. This time it took an hour to get our bags and it was clearly unnecessary. The first bags came out at about 30 minutes, but after that they dribbled out with no explanation whatsoever. Someone is a real laggard and they need to be fired! This experience was so bad that it takes precedence over our previous beefs. Boarding could be much better from back to front and the new seats are terrible, but like I said, if the baggage could be fixed, I would be willing to concede a few. At this point, I am ready to jump ship to Southwest."
Cons: "Your seats and absolutely terrible. What kind of an idiot designed them. Yes sure you added a few extra seats but the comfort level is horrible. I had so much back pain for sitting on those garden plastic chairs"
Pros: "Crew was fantastic, plane was very clean and new. I dont know how to answer the entertainment question since no entertainment was offered."
Cons: "Mechanical issue delayed flight for an hour, glad it was fixed. I wish the online confirmation was clearer, it looked like i had to pay extra for a seat i had already paid for. It would be an improvement if online confirmation made it clearer as I wasted about 20 min trying to just confirm."
Pros: "I had no idea I would have to pay $30 for a carry-on suitcase. That took me by surprise and soured the entire experience."
Pros: "The plane left on time"
Cons: "If it offer entertainment"
Cons: "Constant meaningless delay’s."
Pros: "Cheap no frill airline. Water in the bathroom and $3 for water to drink for a 4 hours flight."
Cons: "Adding my pre TSA check on my board pass and not changing $80 dollars for one suitcase. CRAZY!!! $3 FOR WATER ON A 4 HOURS FLIGHT. We should have at least water for drink for free. Flight was delayed on top of all these inconveniences. Bathroom have no running water too."
Pros: "Flight departed and arrived on time"
Cons: "Spirit has non-standard weight limit for baggage (40 lb instead of 50) Spirit tries to upsell everything, kind of annoying. Seats do not recline."
Cons: "Everything, filthy plane, flight delayed three hours because mechanical issues. I deplaned and switched airlines due to safety concerns."
Cons: "Flight was delayed staff seemed stressed and too familiar with unsatisfied customers"
Cons: "Cleanliness of the plane,"
Pros: "The flight went smoothly. Staff seemed attentive and efficient."
Cons: "Couldn't hear/understand announcements at gate or in flight. Uncomfortable seats with no padding resulting in aching back the entire flight. Fortunately, it was a short flight."
Pros: "Boarding on time and relatively quick"
Cons: "With all the separate charges for seats, carry ons, etc. it’s really not a savings. Also, not even being offered a glass of water? That’s carrying bare bones too far."
Pros: "Great boarding process. This team was very nice. Plane was clean and there was no confusion anywhere. Small emergency on the plane during flight with passenger and the crew was professional and quick to help."
Cons: "It is ridiculous to charge for carry on bags. Especially such a high fee."
Cons: "The fact they wouldn't let us on the plane and have a ridiculous 45 minute bag check policy even though I had already pre-booked and paid for checked luggage."
Pros: "Once again, the common thing I hear is that Spirit is terrible and to avoid it. I would that every step of the way was pleasant and easy. The crew was professional and nothing was unpleasant. Would fly again."
Cons: "Would like to see free snacks and drinks on flight."
Cons: "Spirit Airlines were not helpful with my situations"
Cons: "Our first fly got 4 hrs. Delay and fly got cancelled on our way back"
Cons: "My flight was cancelled"
Pros: "they suck at everything except for price"
Cons: "they charge for everything including a drink of water seats don't recline charge to get a seat charge to get a boarding pass dont charge for bathroom.... YET!!!"
Pros: "The flight attendants were okay"
Cons: "You have to pay for everything, including getting a boarding pass unless you go to a kiosk. Why even have humans there when you have to do everything yourself? The worst is you don't know there is a charge for everything until after your flight has been booked. I will NEVER fly with them again!"
Cons: "We got our boarding passes in Costa Rica only to be told our flight was delayed two hours and once we got to Florida, our flight had been delayed another 13 hours. Once we finally thought we had a set time, it got delayed another half hour. We have been stranded trying to get home for over 24 hours. It has been terrible. I will never, ever fly spirit ever again."
Pros: "Nothing - my outgoing flight was delayed by 4 hours making it impossible to make a connecting flight to MSY so I had to cancel the outgoing flight and book a one way flight on Delta for $509+. Thanks Spirit! Screwed again!"
Cons: "When I tried to check in online for my flight back I got hit with the hidden, cynical fees that put the lie to the "bare fares" claim. REALLY? $19 to choose my seat? For each leg of the trip? And charging for a csrry-on? Seriously air travelers will either check a bag or take a carry-on. The only air traveler that brings only "one personal item" is a terrorist or hijacker, no? How can you charge for what all travelers must have?"
Pros: "Tough airline. Saved almost nothing with all the extra charges would have been better off flying jetblue. Won't be a repeat customer. The thought of flying Spirit longer than 2 hours is horrifying."
Pros: "Not much,"
Cons: "Barking dog on the flight.....terrible. Had to pay extra for bag they claimed overweight when it had same stuff in it on trip to Florida and it wasn't overweight. And the flight wasn't even full. Drinks were very expensive."
Cons: "Charge too much for luggage"
Cons: "did not receive recheck tag on suitcase - so, recheck process was longer somewhat long wait for luggage in Ft Lauderdale"
Cons: "They "don't participate" in TSA pre-check, because somehow that's legal. Almost missed my outbound flight. Return flight was cancelled, and mercifully, I was able to transfer to American Airlines to get home only one day late."
Pros: "The seats were okay comfortable. They do not recline, so sleeping is a challenge...and pretty narrow so one feels intimate with the stranger in the next seat."
Cons: "I didn't like anything else about Spirit Airlines. The baggage charges are outrageous! The charge for everything, including water, is outrageous. I was on two connecting flights yesterday for a total of 7 hours in the air..and not even water for free!. Your online che3ck-in process sucks...i was not able to get seats and pay for baggage ahead of time so got hit with ridiculous charges at the airport. I had spent 3 hours on my last vacation day trying to deal with your awful online web page...anyway...i pretty much hate your airlines and will never fly with you again. Flights were late taking off and the attendants were uppity. But your baggage charges and refreshment policy will keep me form ever flying with you again. Never Ever Again!"
Pros: "The poorest customer service I have ever received. The staff was extremely rude and unhelpful when we arrived at the airport. I will never fly with spirit again, you have lost a loyal customer. I lost out on a $300 dollar flight due to a poor staff organization. I chose to not fly spirit that day and walked away from this flight due to your staff treating us so poorly over the phone."
Pros: "Low-cost ticket, flights right on time."
Cons: "I got the airport 44 minutes prior the flight and was told I couldn't check in because I was 1 minute past the boarding time. I was also told there were no other flights available that day and that I could go out again the following day for a $100 penalty. This was not possible as I was attending a wedding that evening. Moreover, they said that because I "missed" the flight I could not get a refund. I ran over to the JetBlue ticketing desk, who had a flight departing at the exact same time. They issued a ticket and I was able to fly to my destination. I think it ridiculous that Spirit will not issue a boarding pass 44 minutes prior to a flight. Especially since I was carrying on luggage. I was also not aware of their policy. I also don't understand why Jet Blue could issue me a ticket for a flight at the same time and Spirit could not. I've never head of a 45 minute prior check-in for a flight with carryon. The desk person was also unhelpful, despite me being very polite and begging for him to allow me to check-in."
Pros: "Not much."
Cons: "I was highly annoyed at the fees for luggage. I could have flown for the same price with Delta, (which I will do the next time), without luggage fees for carryons. There was only one working bathroom in the entire plane, the tray tables were a joke, and there were not even free soft drinks. I will never fly with Spirit again."
Cons: "The pricing is not really a "bargain" because of bag fees. I could have gotten a better price watching American or United. Regardless, I paid for my bags online $45 each way for an additional total of $90. The crew could not deal with the crowd and not only did they board out of "zone" order they allowed people on board with bags without checking boarding passes/paid for carry on baggage. Never again will I fly Spirit."
Cons: "The airline in general"
Pros: "Crew was pleasant and helpful."
Cons: "The extra charges to actually use the ticket came to more than the flight."
Pros: "Cleanliness, Ease"
Cons: "Turbulence, delayed flight, nickel & diming"
Pros: "The flight was on time which was nice"
Cons: "The check in process was terrible, the quality of the aircraft was no where near comfortable, and were nickel and dined in every way possible. I love I'll never fly spirit again!"
Pros: "The staff was friendly. That's the only good thing about my Spirit experience!"
Cons: "Everything was bad!!"
Cons: "Cramped seating."
Cons: "PAYING FOR SEAY SELECTION...CARRY ON LUGGAGE ..FOOD DRINK...NO WIFI...NO VIEWING TV...SMALL LEG ROOM"
Pros: "Spirits bare fare was a real pain during boarding. I was aware and prepared for the baggage and check in fees but the airport taxes in San Jose took me by surprise. We had to wait in line for over 2 hours to pay the fees before being allowed to check in. The flight was further delayed making the process even more painful as we had two young kids."
Cons: "Airport taxes not being included and lack of warning till we got to the airport."
Pros: "Nothing. I only liked when we actually landed safely."
Cons: "Bad driving. Bad turbulence. Children almost flew out their seats. They got very upset. Even the stewardess didn't want to fly again and we're very scared. Get it together. And they have the nerve to charge you for water and soda! #neverforget #spiritairlinessucks"
Pros: "The boarding process was smooth and quick. The planes are new and clean. Crew is nice. Direct flight from California to Philadelphia."
Cons: "The seats are small and very uncomfortable. The fold out tray is extremely small as well as the arm rests. Seats don't recline at all. Everything costs money. You pay for your seat and you pay for your luggage. $46 to carry on and $42 to check luggage. Seats are anywhere from $10-$50. I don't feel I saved money by flying spirit."
Cons: "That the seat assigned to me was in a row that didn't have reclining seats. I have a neck injury and it was quite uncomfortable."
Cons: "Checked bags were ridiculously expensive. It made up for the cheapness of the flight."
Cons: "The flight attendants were extremely rude, you dont even get water or a free check on bag... so good luck"
Pros: "Low fare."
Cons: "No free water."
Cons: "The flight was delayed 7 times, resulting in over 2 and a half hours of delay. The seating is absurd, I am only 5'4'' and I could hardly fit. The customer service was appalling, I couldn't get anyone on the phone for over 20 min, and when I finally did she was unable to help in any way. It was stressful, uncomfortable, and really not worth it. Never again."
Cons: "My Friday 2:31 flight was cancelled. The soonest they could get me to Vegas was 12:49 on Saturday. A short weekend away just turned into a shorter weekend. Spirit would not refund for Hotel or Show tickets that I was unable to attend due to their flight cancellation. Nor would they refund me for the $9 long term parking bill I accrued for standing in their cancellation line for 2 1/2 hours on a Friday afternoon."