Food was definitely improved!
Passengers were spread out. Empty seat between each of us
I am tall and I find the rows too close to eachother
Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again
Only caffinated hot beverages. Herbal tea and non-dairy milk would be nice.
short and uneventful...friendly staff!
We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well.
Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that.
Food was good and so was the entertainment on board
Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered
Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat.
Jal is the best airline
The movies and tv shows could be different for inbound and outbound flies, or at least change them more often
Good service, pleasant staff.
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