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The bag service

The flight delays

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.

Virtually no food options.

The schedule was not good and I was needed to take later flight than I ordered.

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Agent at the gate

My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together.

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

Everything

Being delayed

Pilot was informative.

organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no

No entertainment options on 2+ hour flight. Would have been nice to have.

Great movies and food

Being delayed

No leg room

Plane was comfortable and clean

Nothing

Easy

I liked the fairs. plane was nice friendly crew

My wife and I didn't get to sit together No drinks, peanuts Seated next to a 400 pound women who had to used 1/4 of my seat

Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight

Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated.

That we were delayed on the plane for two hours on a small plane but I know it was out of their control.

The flight was very smooth and the landing also was very good. The selection of movie are plenty.

Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight

Everything was on time and on schedule.

No food.

I called to change my flight to an earlier time due to flooding in PA. The lady who helped me did an equal exchange for my ticket and waved the $200 fee. I was extremely pleased and appreciative. Also, excellent movie choices and food options. I will definitely continue flying with United.

The ease of boarding the plane.

I did not like that the gate changed and we were not notified by the gate operators, but we did receive a text message 20 minutes after the gate was changed.

Efficient

Delayed departure; cramped seat; minimal amenities

Being delayed

Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that.

Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying.

Nothing. Just the pilot

Everything. Bad communication. 1 h delay. Then 3 hs in the plane. We ran out of gas. 2 more hours taxiing Never seen something similar. I really hope my mileage refund.

The flight was on time and I was upgraded to First Class!

Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight

They ran out of blankets, earphones on the flight

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.

Virtually no food options.

Everything

You had us leaving from Dallas...we were on flight from Houston to Amsterdam

Efficient

Delayed departure; cramped seat; minimal amenities

Although there were a lot of passengers on this flight, the crew was able to get everyone on the plane in an efficient manner.

We were delayed about 2 and a half hours because of the weather in Denver. I was not comfortable at all in my seat because the passenger beside me had his knee and elbow all in my personal space. I asked an attendant if it was okay for me to move and she stated that it was okay, but United switched a lot of passengers flights around so there wouldn't be any empty seats. I was stuck beside the man, all hanging out of my seat, because there wasn't an open seat available. Thank goodness the flight was only 2 hours long. Overall my experience with United was terrible and I will not be flying with them anymore.

Crew was great. Tickets great price

I was surprised to pay for carry on. Raise the price $40 and make it free. All drinks had a cost...$2.99 for juice? Crazy

Plane was comfortable and clean

Nothing

I liked the fairs. plane was nice friendly crew we did well on the seat Lottery

My wife and I didn't get to sit together No drinks, peanuts

I got the same seats with my kids

That I missed my flight back to Denver and had to pay for a new flight for the next day

Being delayed

Pilot was informative.

The flight was on time

Tiny bathrooms

organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no

No entertainment options on 2+ hour flight. Would have been nice to have.

The flight attendants were very kind and hoped to make up for the pilot’s negligence.

Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo.

The schedule was not good and I was needed to take later flight than I ordered.

Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations

The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes.

The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time.

Virtually no food options.

We had an uneventful flight

Didn’t depart until 1055 pm. One hour later than scheduled

Easy

I liked the fairs. plane was nice friendly crew

My wife and I didn't get to sit together No drinks, peanuts Seated next to a 400 pound women who had to used 1/4 of my seat

Crew was great. Tickets great price

I was surprised to pay for carry on. Raise the price $40 and make it free. All drinks had a cost...$2.99 for juice? Crazy