Pros: "Crew was nice and friendly"
Cons: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "Crew ok ... not engaging"
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."
Pros: "No delays. Easy boarding."
Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Cons: "Better accommodation for handicap passengers."
Cons: "Flight was delayed by an hour. No explanation given"
Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pros: "On time boarding. Good entertainment options, friendly staff"
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pros: "The crew onboard was very good."
Cons: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pros: "The service, free entertainment."
Pros: "Early boarding for Seniors"
Cons: "Limited food"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"
Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Super friendly flight crew."
Pros: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Cons: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pros: "I like the snacks they are not giving out on the flights. It seems that Delta is trying to make the flying experience nicer instead of more tedious and uncomfortable like many other airlines, which is appreciated."
Cons: "The flights were both operated by Delta but booked through WestJet, and the flights themselves were fine. The booking was through WestJet (found the flight on kayak which kicked me over to West Jet's site) and check in was a pain. Their code did not work for their site or Delta's, I had to FB message them both leaving and returning to ask for the correct one, and the first request took them hours to answer. I'll just book Delta next time and save myself the trouble."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Cons: "Nothing really. It was an uneventful flight with good service"
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Cons: "no access to sky club"
Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pros: "left on time - landed early. Gate checked my luggage for me."
Pros: "Friendly crew"
Cons: "The cost of the ticket"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Cons: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pros: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Cons: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Pros: "On time...great service!"
Cons: "Seats were a bit narrow."
Pros: "On time Clean airplane Smooth ride Friendly staff"
Pros: "delayed. equipment failure."
Pros: "plane left on time"
Cons: "seats were too close, luggage was delayed,"
Cons: "Everything was good"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Cons: "30 min to de-ice an E170? Why?"
Pros: "Whole row to myself. Greqt movie, in early and informative pro of a captain."
Pros: "My crew was very attentive"
Pros: "Awesome Customer Service"
Pros: "Flight was short."
Cons: "Everything else"
Cons: "Not being delayed for 6 hours would’ve been better."
Cons: "Weather delay 5 hours"
Cons: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Pros: "Everything was perfect"
Cons: "Baggage was not that faster but was still okay Although improvements will be great"
Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Cons: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pros: "The free entertainment."
Cons: "Everything was great."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pros: "Boarded and took off on time; great crew"
Cons: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Cons: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Pros: "Crew was good."
Cons: "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
Cons: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pros: "The quick boarding and kind flight attendants"
Cons: "Seat wouldn't recline. Somewhat nauseous smell at first."
Pros: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Pros: "Great crew!"
Cons: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pros: "I was not able to seat with my son, I was not very happy about it."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "At 10 pm no one would help to get a room to spend the night. No vouchers. No help for a mother with infant. Had to find hotel on own."
Cons: "See above. Horrible. Absolutely horrible experience."
Pros: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Cons: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Pros: "The crew was good."
Cons: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Cons: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Pros: "Landed safely."
Cons: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Pros: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Cons: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Cons: "There should have been food for purchase."
Cons: "Able to choose own seats"
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "The seat was very comfortable"
Cons: "Wasn't expecting to have to run all the entertainment through my mobile device. I'd that's what you're gonna do, we're should get free wi-fi"
Cons: "Late flight No room for bags for Group 2 in bulkhead row"
Cons: "No apologies for being delayed. More than 4 hours. No explanation. Nothing. Awful service."
Cons: "Seats are not very comfortable. Food selection is not very good.."
Cons: "THere was no entertainment"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Pros: "Seemed like an older jet, so the seats felt larger and more comfortable than most newer aircraft these days. I was surprised they could land a 757 at DCA, but we did!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Cons: "Bag didn't arrive on my flight"
Cons: "They lost one of our bags"
Pros: "Flight was on time."
Cons: "Seats are uncomfortable and cramped."
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "Decent room on the flight. No food or drink."
Pros: "Friendly service,. On time"
Cons: "It was very delayed"
Pros: "Quick and easy. Nice crew."
Pros: "It was perfect flight by all means"
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "Punctual departure, arrival ahead of schedule"
Cons: "The man in front of me thought it was obvious that he should enjoy 130% space, leaving me with 70%. I couldn't even read my magazine. I've paid full price for my seat. Slow service. Half an hour wait for baggage claim."
Pros: "It was a quick flight. The flight attendant was friendly."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Cons: "The airplane needed to be swapped, which caused an hour delay and made me miss my flight"
Cons: "Terrible delays and little to no communication."
Pros: "Standard 2 hour flight. Efficient with no frills."
Cons: "Standard 2 hour flight. Efficient with no frills."
Cons: "Delays sand discomfort!"
Pros: "Not impressed with United - they are just going down hill in evert aspect"
Cons: "Not impressed with United - they are just going down hill in evert aspect"
Pros: "At least I made it"
Cons: "Flight attendant for United 426 to Chicago was rude, flight delayed and they weren't very helpful"
Cons: "Lack of updates"
Pros: "Everything's on time"
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Pros: "It's was a very pleasant flight"
Cons: "Long waiting time to get luggafe"
Pros: "Flight on time, no delays or problems"
Cons: "Seating for midgets"
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Pros: "On the trip from Des Moines to Houston, timeliness of flight was great. The boarding went smooth and was done quickly. The crew were friendly and courteous. Overall the first half of the trip was fine."
Cons: "I was extremely disappointed in the condition of my luggage when I picked it up plane side. The wheel was broke off and all the pockets had been unzipped and it appeared they had been rummaged through. I had to drag my bag through the terminal. I spoke with 3 individuals with United who referred me onto the next and each unwilling as the previous to help. I myself am in customer service and would never treat my customers the way I was treated by the employees representing your Airline. I would go above and beyond to make the sure that the customers experience was a great one in spite of the unfotunate incident so they would return. I have never flown United before, and I will not consider your airline in the future."
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Pros: "not much"
Cons: "United was happy to charge me $75 to switch me to an earlier flight, then that flight was an hour and a half late because they were missing a flight attendant. So they basically defrauded me out of $75."
Pros: "Crew was very attentive."
Cons: "Was delayed almost half an hour."
Cons: "I have flown with United several times and will be avoiding this airline in the future. After notification that our flight had been delayed by 3 hours, the customer service was awful. The United representatives at the gate told us they could not rebook us nor would they be able to assist us with locating a different connecting flight. We then contacted customer service by phone and were directed to connecting flights. However the connecting flights were at an airport two hours away. After being informed that we would not be able to fly out the next day from the Des Moines airport, we. Had no other choice but to rent a car to drive to the Omaha airport. We had to rent a car because they would not accommodate us by changing our return flights to match where we flying out of. This whole experience has been awful for a trip that has been booked for more than 6 months. I plan to continue to inform the public of this horrendous experience."
Cons: "Prices to watch Tv"
Cons: "I was flying out of De Moines, IA to DC with a layover in Chicago. I received an email stating that my flight was changed to 3pm. While the email stated the flight number it didn't state the destinations or the airport. It turns out the email was referring to the layover flight that I had in Chicago. I even called the number provided in the email to verify the change and instead of giving me information on my flights it gave me a status update of the flight at that particular time of the day (Which was the day before when I called and was not something I particularly cared about). This wound up being very bad for me because I slept in and missed my flight. I booked another flight for the next day but a very bad snowstorm hit the east coast and was unable to travel back to DC for 5 more days. I had to get a hotel room in Chicago and spend over $500 in expenses because of this error. United should be more specific when notifying its passengers of any changes by email. This messed up a lot of things for me and I'm very upset with how United handled this"
Pros: "Flight crew was very friendly and helpful. Very unusual for a US airline. Thank you!"
Cons: "Not enough time between transit. Barely made the connecting flight. Boarding pass did not list which terminal I needed to go so when you hop in the train at O'hare, you are not exactly sure. O'hare is not well-organized. The 1 stop immigration/custom check actually was very slow. The regular check was very chaotic, with officers yelling info everywhere. Felt like I was in the market."
Pros: "I was satisfied with my flight..9.5"
Pros: "Crew was amazing. We were also 50 minutes early to Denver! Food good but had to pay."
Cons: "Water and coffee should be free. Seats very uncomfortable. Paid extra on the way back for “more room.”"
Pros: "Aircrew on this particular flight were hilarious and defused some of the stress associated with travel."
Cons: "Frontier seats were ergonomically shaped, but not very cushioned. In addition, sooo many babies on the flight. I wish that parents were required to stow babies in sound/smell proof overhead storage, so as to not detract from their fellow travelers' peace and tranquility."
Pros: "New plane and comfortable seats."
Cons: "Frontiers markup strategy"
Pros: "I like the price it was easy to boarding and the crew was friendly"
Cons: "I don't like don't have option to buy food ( a sandwich), no entertainment ."
Cons: "Complete lack of service. Plane diverted to IAD they told us to go to Z gates. Not one damn employee was around anywhere. Finally had to take an UBER to final destination DCA. I will be following up for a full refund on my flight and my UBER ride reimbursement."
Cons: "Paying for carry on luggage."
Pros: "The price was great and the crew was nice."
Cons: "No food, no entertainment, seats don't recline in an airbus A319 or A320 apparently."
Pros: "The crew."
Pros: "Flight arrived safe ad sound."
Cons: "Delay of 2hrs. Fist you pay for a flight and then must pay for a seat to sit in. Next passengers will pay to use the in flight restroom."
Cons: "Seats are like riding in a sidecar of an old Harley without any room...guess you get what you pay for"
Pros: "The flights left more or less on time and there was no mechanical difficulty."
Cons: "There is no entertainment provided and my seat light did not work, which made it impossible for me to read the book I had brought. I spoke to the stewardess but there was nothing she could do. All the seats were taken (some of course by passengers who were filling two seats.) I asked for a flashlight and she could not provide one."
Pros: "we got where we were trying to go..."
Cons: "our outbound was cancelled despite the fact that denver was open which necessitated a direct flight from Chicago to which we had to drive 11 hours overnight to make. our return consisted of cramped quarters with unfriendly crew. nickle and dime fees on buying seats and luggage were ridiculous. ultimately, it would have been cheaper to fly another airline. it was truly a bait and switch. it was a really bad experience. we won't fly this airline again."
Pros: "Boarding was quick and easy. Crew was good. Everyone was friendly and personable."
Cons: "Frontier airlines has too many fees for basic services. I would prefer to have the fees all included in the total price if the airline prices. Will try not to fly frontier again. Too many charges for basic amenities. Charged for hot tea. Ridiculous"
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. How could we top all this lameness off with a lame sauce? How about the flight crew "requesting" your attention and forcing you to sit through a 5 minute *credit card offer*. I could not believe it when the credit card offer started. Afterwards, she walked through the aisles and asked every person who dared to gaze in her general direction whether they were interested in her offer. How many were? ZERO. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Pros: "Help in making reservation change."
Cons: "Having to pay for different seats. Inefficient lines at airport."
Cons: "waited forever to get our bags back when we got back to DC"
Pros: "The flight was fine. It arrived on time, and I don't mind the immobile seat backs and the lack of a talk tray table."
Cons: "I received an email on Tuesday night informing me that my Thursday am flight was cancelled, due to anticipated weather (no increment weather at the time), The email provided no instructions for rebooking except a phone number. I tried rebooking on the web site, but that didn't work. The web site did not know about the cancellation at all and wanted to charge me a large rebooking fee. Meanwhile I was on hold for two hours. Finally, I needed a midnight trip to the airport in order to rebook. At the airport, I witnessed ill-informed and stressed agents failing to cope with stressed stranded customers. One agent told a customer that she refused to help him any longer because he recorded her."
Pros: "The flight was on time and the plane was clean. The crew was very friendly."
Cons: "The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips."
Cons: "Per their instructions, I arrived at the airport two hours before my flight. The line to check in was MASSIVE. Everyone was grumbling they'd never fly Frontier again. All of the airlines nearby had no line, just Frontier was a mess. This took about an hour. I asked the lady at check-in (who rudely rolled her eyes at me when I said I needed a boarding pass printed), why it was so busy and she gave me a blank stare and said "it's like this every day at this time, we have five flights going out." Sooooo they know it's like this everyday...why don't they fix the problem and have more than TWO PEOPLE behind the desk? This doesn't seem like rocket science. Security took 40 minutes too, and I told two TSA people my flight was boarding, and they just looked at me and shrugged. I've seen far better at other airports. My gate closed at 4:20. I was still in line at 4:10. Somehow I made it through and had to full out sprint to the gate. I made it at 4:18, and the gate guy said "I hate to have to close the gate on people, good thing I don't!". THIS ISN'T A JOKE. I made it, with two minutes to spare, but this was insane. I was there two hours early, it's not like I came crashing in twenty minutes before. I also watched a a young woman in line miss her flight entirely because of their slow check-in, and the desk people just looked at her and shrugged. Their lack of service and support was unbelievable and unacceptable. There is a reason these flights are so cheap, and I saw it all firsthand."
Cons: "Seats are hard and didn't move. Could maneuver to reach items that slipped to the floor. Very uncomfortable for a four hour flight. Pull down table was very very small, and had sharp surfaces that would scratch my computer case. Stewards did not stop to offer water. Shameless marketing of food items and credit cards. The only reason we booked with Frontier is because of the nonstop to DC to fly a 90+ year old. Not looking to return flight and will never do again."
Cons: "New ownership has ruined this airline. Will not use again unless dire emergency. "Nickel and Dime Air" would be better name or perhaps "Frontiers in poor service." The best spin line was "your seat has been pre-reclined for your convenience." Ha - ZERO room in these seats."
Pros: "I got where I needed to go."
Cons: "Having to pay for water! Not being able to sit in one of the many empty seats - when I was in a dense spot. Apparently you charge for that? The crew was ok, not spectacular. They seem to feel oppressed by Frontier limitations. It can't be easy working for an airline that's so rigid."
Cons: "The check-in agent screwed up our boarding passes and neglected to include our pre-check designation. TERRIBLE luggage and seat selection options. The price indicated is likely at least $100 less than you will end up paying. Rude staff and terrible organization at the check-in and boarding areas too, likely because so many customers are furious at the lack of transparency regarding seating and luggage."
Pros: "Flight was on time."
Cons: "Can't believe how long the lines were to check in - actually just to drop off a bag. That plus all the up charges once you've seen the "low" price (you have to pay xtra for almost every seat) makes it unlikely that I'll fly frontier again."
Cons: "we were waiting on the tarmac for more than an hour to get off the plane in Denver The return flight took off an hour later"
Cons: "Flight was delayed due to software updates, no leg room, and only water is offered complimentary. After landing we waited an additional 45 minutes on the plane for a gate to be ready."
Cons: "The day after arriving at our destination, our return trip was canceled: "due to day-of-travel flight cancellation or traveler no-show." I can assure you, we did show; I had the pictures. They tried to put us on an earlier flight, which was not convenient, due to travel plans made 8 months prior, so the return flight was scheduled for the next day (again, inconvenient, due to loss of income). Frontier attempted to charge me for the extra day. After I complained multiple times, they finally waived the additional charge when I reminded them I was NOT the one who canceled the original flight. My daughter and I were provided $100 travel vouchers, each, for the "inconvenience." Frontier can keep their $200."
Cons: "I was automatically bumped to a later flight because the flight I booked over a month ago was full. I don't like flying Frontier because the seats don't recline and other airlines seem to have friendlier staff."
Pros: "All flights on time and made good time"
Cons: "The seats are awful. May as well have been sitting on a park bench the whole time. Miserable"
Pros: "Plane boarded late in Denver, left late and arrived late."
Cons: "We sat at the gate after landing and it took at least 10 minutes to open the doors to the gate. My bag arrived at baggage one hour after landing at National. Will never fly Frontier again."
Cons: "There was a $45 charge to carry on my bag or $40 to check it each way. An assigned seat was $24 each way. A drink other than water was $2.50. Fly another airline."
Pros: "Nice flight attendants."
Cons: "The seats were terrible, no room, they didn't recline and had a terrible back spasms afterward."
Cons: "Seat was awful even though I paid for an aisle."
Cons: "Flight got delay change gate and delay again. Seats are very uncomfortable. Why are there fees for a seat? Add it to the flight price then. I can understand upgraded seat but every seat had a price on it. What am I gonna buy a ticket and not pick a seat?"
Pros: "The crew was great!"
Cons: "When my wife and I got to our seats (with an infant) we had gum all over our tray table, seat, and window cover. The other seat also had coffee stains on the tray table. The seats had clearly NOT been cleaned. The seats are also way too small and close together relative to other airlines. While I'm here, I need to mention that the a la carte style of charging for checked baggage, carry-on baggage, seats is terrible. It makes the original price very deceiving."
Cons: "Maintenance problem kept us on the ground for 3 hours. Pilot did not inform us until we were already 1 hour late departing. Sat on plane for most of the time. Should have offered us free soft drinks. Crew did nothing but look at photos on their phones."
Cons: "Had to deplane, then get back on the plane, staff didn't communicate what was happening. We still didn't fly out for 45 minutes M. We had a sleepy, cranky baby because we were already flying out 2 hrs later than scheduled. No one checked in on is once. Very frustrating experience and I don't think we will fly frontier again if we can help it."
Pros: "The plane was on time."
Cons: "Everything else"
Cons: "Bag policy was not explained: $60 gate charge for either checked or carry-on first bag; Frontier does not participate in TSA Pre-check. After this trip, I'll never fly Frontier again!"
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Cons: "the crew was incredibly rude (to others and myself) the flight was delayed three hours and we weren't notified until we were supposed to board"
Pros: "Service was poor, delayed boarding due to trainee at security and boarding gate. If you didn't purchase a drink water was slow in offering; seat were uncomfortable,, tray were useless, there was entertainment and it took almost 50 minutes to get our luggage"
Cons: "Landed safely"
Pros: "Didn't charge me as an active duty military for my luggage."
Cons: "Plane was delayed multiple times (5 hrs) with no explanation....we were told they had to ground transport the part to fix the plane. They offered everyone $10 for food voucher but it took them 2 hrs to offer it to us and after 3 hrs of waiting, I didn't even get my voucher before we departed. In fact I got on the plane without my ticket that they had taken to process the voucher! Extremely minimalistic on everything from seating with no room or recline. Additionally, I had to pay extra to get an assigned seat and found out afterwards that Frontier charges for everything except water. Also, they were advertising in flight over the intercom for their new credit card...seemed like a very tacky way of reaching out. Overall, I don't plan to use this airline again and would rather pay extra with a reliable airline!"
Pros: "It was fine--took off, polite crew, and landed safely. Can't complain about that."
Cons: "Our plane was delayed for over an hour. Picking up a bag from Frontier takes forever because you have to check what would otherwise be a carry-on. I wasn't aware of this as it was my first time flying with Frontier. Knowing that, I'd be able to schedule better. Don't love that they don't really give any refreshments or snacks."
Cons: "There was a 4 hour delay that a notice went out 2 hours before boarding- which is too late because everybody was already there. And the email still encouraged us to come to the airport just in case. Which meant sitting around an airport 5 hours. Also, there are no trays on the back of your seat. There is a small metal bar that pulls down but it is too narrow for a computer, tablet, book or even to sit a cup of coffee on- which by the way- costs $1.99."
Pros: "I just plain like the Frontier method as it has been done for years. The pricing, seating, employees and most everything else just works."
Cons: "I've traveled with Frontier for years and on previous flights to DCA, I thought I should blame the baggage claim delay on the airport. Now I am told it is a Frontier responsibility and I am livid. It gets worse every trip. This time it took an hour to get our bags and it was clearly unnecessary. The first bags came out at about 30 minutes, but after that they dribbled out with no explanation whatsoever. Someone is a real laggard and they need to be fired! This experience was so bad that it takes precedence over our previous beefs. Boarding could be much better from back to front and the new seats are terrible, but like I said, if the baggage could be fixed, I would be willing to concede a few. At this point, I am ready to jump ship to Southwest."
Pros: "Crew was fantastic, plane was very clean and new. I dont know how to answer the entertainment question since no entertainment was offered."
Cons: "Mechanical issue delayed flight for an hour, glad it was fixed. I wish the online confirmation was clearer, it looked like i had to pay extra for a seat i had already paid for. It would be an improvement if online confirmation made it clearer as I wasted about 20 min trying to just confirm."
Pros: "I had no idea I would have to pay $30 for a carry-on suitcase. That took me by surprise and soured the entire experience."