Daily cleaning, installation of cabin HEPA filters on flights from Israel to Reno
You’ll need to travel 3 miles to reach the Reno city center from Reno Airport.
When flying to Reno, you'll arrive at Reno Airport (RNO). The airport is also known as Reno or Reno–Tahoe Intl.
Most visitors from Israel need to provide a negative COVID-19 test result and/or quarantine to enter Reno. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
Read more about travel restrictions for Reno
Visitors from Israel are not required to quarantine after entering Reno.
Visitors from Israel must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to Reno.
Current regulations for vaccinated travelers to Reno: most visitors from Israel may enter Reno but may still need to provide proof of negative COVID test.
Passenger Disclosure and Attestation
New York State Traveler Health Form
Los Angeles Traveler Form
Masks: Recommended in public spaces and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Reno.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Reno is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Reno with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Reno up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Absolutely ridiculous ... sat on the runway longer than the flight."
Cons: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "No middle searing."
Cons: "The tv did not work. The temperature was hot the whole flight. No airflow."
Pros: "no, not courtesy"
Cons: "select crew based in human and better relation"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Cons: "No hubo comida suficiente"
Pros: "We were in coach and the crew made us feel like it was business class!"
Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."
Cons: "Aircraft was too warm. Needed more air!"
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Cons: "The WiFi"
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Pros: "suites in business class were nice but doors were not functioning very smooth"
Cons: "The plane was very hot during flight and could not be adjusted according to the crew. Exactly the same flight last month was much more comfortable"
Pros: "Crew was great."
Pros: "comfortable flight"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "codeshare by China Southern"
Cons: "codeshare by China Southern"
Cons: "LATE ARRIVAL from Amsterdam. Missed my connecting flight to Atlanta at 5:30pm. Changed to 6:35pm "departure" Still departed late and arrived in Atlanta at 9:00pm+. I should be home by then."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Almost everything."
Pros: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Cons: "The leg from Atlanta to Pointe de Pitre had no wifi or even old style entertainment. Bring a book!"
Pros: "Big bathrooms, friendly staff, free eyemaks"
Pros: "Direct flight, on time, friendly crew, smooth flight"
Pros: "Seats and service."
Cons: "Got in early"
Pros: "Crew was nice and accommodating"
Cons: "Even though it’s economy- it feels like the seats have gotten even smaller!"
Cons: "Landing was frightening."
Pros: "Direct flight"
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "Thank God I was able to get a refund"
Pros: "Let on time and arrived 30 mins EARLY."
Cons: "Had to pay for meal despite length if flight."
Pros: "The crew were super friendly and helpful."
Cons: "The entertainment system was completely down for the entire flight."
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "Entertainment, food having only two seats on our side of aisle."
Cons: "Leg room"
Pros: "The flight attendant. Lovely and professional."
Cons: "Flight was delayed"
Pros: "The entertainment was great!"
Cons: "I was so uncomfortable in my seat."
Cons: "Seats had no leg room."
Pros: "Smooth ride. Delta got everything right from takeoff to landing."
Cons: "No opportunity for seat selection. Seat didn't recline, no blankets available so whatever part I couldn't cover with my jacket was cold from floor up (so no ability to control source), so no sleep, bordering on hypothermia. Seatmate was huge and continuously overflowing into my space (even though he suffered more than i did). Will endeavor NEVER to fly any flight involving Delta again."
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Cons: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
Pros: "Food was not available for flight."
Cons: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
Cons: "This is the last time I perches a flight ticket from you."
Cons: "Drops coming down from the Air condition system"
Pros: "Good. Thank you."
Pros: "Half empty plane"
Cons: "Food n movies"
Pros: "Reasonably comfortable seat"
Cons: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
Cons: "Another snack midflight."
Cons: "All great"
Cons: "Big and unjustified dekay"
Pros: "Crew was great"
Cons: "Didn't have the vegetarian meal I ordered"
Cons: "I missed the flight to Manchester due to delay in the flight to Munich"
Cons: "We had 30 minutes delay"
Pros: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Cons: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Pros: "On time, easy boarding, nice crew"
Cons: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
Pros: "The service. Smooth flight."
Pros: "Great crew. Ontime. Great online check in process."
Cons: "When we got off the plane in Frankfurt, they put us in shuttle buses to take us to the terminal. My wife and I got separated and were on different buses. The two buses took us to different terminals, despite airport staff assuring us that there was only one drop-off point for the shuttles. If there was a sign saying which terminal the shuttle was going to, it was not clear."
Cons: "Cramped seating :-0"
Cons: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."
Cons: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Pros: "Great pilots and crew."
Cons: "Flight out was delayed by four and a half hours, missed connection was a pain. Was not aware that Lufthansa changed their policy. To reserve seats you have to pay hundreds of dollars, which was not made clear while booking. Further the quality of their food was significantly degraded."
Pros: "crew is nice"
Cons: "breakfast was pretty lame !"
Cons: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
Cons: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Cons: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."
Pros: "the seat was cool, txting home while flying was nice. charging phone is always great"
Cons: "seat was tough, food was not fabulous..."
Pros: "Accurate. Friendly."
Cons: "My suitcase weal broke during the flight!!"
Pros: "The crew was very helpful, attentive, and friendly."
Cons: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
Pros: "A lot of drinks"
Cons: "One hour in late"
Cons: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "Nice crew"
Cons: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
Pros: "The crew were very helpful, and the food was quite good."
Cons: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
Pros: "Crew was nice."
Cons: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
Pros: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."
Cons: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
Pros: "Everything is very good!"
Cons: "Not enough leg ro in economy section."
Cons: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
Pros: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Cons: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."
Pros: "I was rescheduled on another flight improperly"
Cons: "Flight did not take off staff was rude unhelpful I won't use them again"
Cons: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
Pros: "Food was great!"
Cons: "Lackluster movie selection, internet was a rip off and barely worked."
Pros: "Everything about the service staff the plane amazing"
Pros: "Crew onboard was attentive and helpful."
Cons: "No legroom in coach. The person in front of me was sitting in my lap. They are the only airline that weighs your handbag, the luggage you take onboard. E en of it fits the size requirements they weigh it and make you confirm. They don't care if your checked luggage is underweight but your hand luggage is overweight and both add up to less than what you're allowed overall. Makes no sense and is such a useless hassle."
Pros: "Smooth flight"
Cons: "1) No jetway. Bussed very long distance to board airplane. Long, hot, uncomfortable process. This is 2016 and still bussing passengers to plane? 2) No way to download entertainment app while on board when announcement made about entertainment. Need to notify passengers prior to boarding."
Cons: "seats are way too close to each other."
Cons: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Cons: "terrible flight bad food, the options were finished by the time they reached line 30. the entertainment had 3 old movies in English. wishing the flight will finish because it was very jumpy, after all this it ended in an emergency landing. Lufthansa was very disappointing."
"Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F ."
Cons: "The pancake was not cooked enough couldn’t eat it"
Cons: "Boarding process.."
Pros: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Cons: "On line check-in/seat selection was a disaster"
Pros: "The flight was relatively on time and the crew was nice"
Cons: "The food was not the British Airways high quality"
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Cons: "Entertainment didn’t work, big delay broken seat"
Pros: "Crew was the friendliest I have met in a long time."
Cons: "Connecting in London too stressful and difficult. I came from Catania enroute to JFK and practically killed myself in Gatwick getting from one flight to another. 2 hours not enough to go through this airport, with its stairs, the "mall," lack of info about what to do, passport & sec check again."
Pros: "Great !"
Cons: "Kosher meal a bit hard to open"
Cons: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Cons: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Pros: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
Pros: "Flavor was fine"
Cons: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
Cons: "the food"
Pros: "Not much. Even magazines were not available for 2 last raws."
Cons: "Even magazines were not available for 2 last raws"
Pros: "Service, clean restroom, courtesy of crew members"
Pros: "Plenty of entertainment in the headrest screen to keep you occupied, including lots of TV, movies, trivia games, and even a chat for travelers on board to connect."
Cons: "It’s the old 2-4-2 row setup. Nobody likes being in one of the two middle seats. We booked through AA which meant we couldn’t check-in online on ba.com. We got what was left."
Pros: "Nothing really was good or stood out in a positive way."
Cons: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
Cons: "No breakfast on out bound leg"
Cons: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
Pros: "The crew were very helpful"
Pros: "My upgrade."
Cons: "That I needed to be searched again before boarding the plane. The long layover."
Pros: "On time"
Cons: "Paid for bulkhead seat and was not given a bulkhead seat."
Pros: "Good and crew were fine"
Cons: "Seats were too close, not comfortable"
Cons: "the flight delayed a lot and i missed my connection flight as a result"
Pros: "World Traveler Plus on BA is not as good as premium economy on other airlines."
Cons: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
Pros: "The room on plane to Heathrow, wouldn’t know about way back considering I had to rebook onto Air India..."
Cons: "Just the fact that BA decided to hold us in UK for 6 hours to get their full pay and the fact that Heathrow ground crew had not enough de icing equipment and resources were at an all time poor response. Three hour lines for checking on status of bags, status of flights, unable to book a hotel through BA and got nothing from them. I didn’t enjoy freezing and staying there in Heathrow freezing... plus I didn’t fly this flight home due to fears of them not being able to handle a coating of snow versus what loads of snow we recieve in the states. I had to take Air India home to the US AND HATED IT... thank you BA and especially Heathrow Number one for lack of response and total irresponsibility..."
Pros: "Most things"
Cons: "The airplane was shaking all the flight"
Pros: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Cons: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Cons: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
Pros: "The flight was smooth from boarding to landing early at Heathrow."
Cons: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
Cons: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
Pros: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
Cons: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
Pros: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
Cons: "They the seats I reserved months ago were changed."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Cons: "No food selection. No vegan meal that i ordered for my daughter."
Pros: "Most everything"
Cons: "Seat choice"
Cons: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
Cons: "boarding with bus instead of sleeve"
Pros: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
Pros: "The crew was very efficient"
Cons: "The was really bad."
Cons: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
Pros: "The cabin crew, as always, were unfailingly helpful and polite. We paid extra for exit row seats, which were wonderful for my 6'6" husband's long legs."
Cons: "The food wasn't really edible, but the flight was only 5 hours long, so it wasn't a great issue."
Cons: "For some reason British Airways has a bug in its computers and does not allow me to check in on line. This is not the first time."
"I spent money on extra leg room and as I’m boarding the switch my seat to a regular seat. Horrible scam to get extra money from passengers. Never flying this crap airline again."
Pros: "We got to our destination."
Cons: "Better social distancing standards. People are still getting sick even with the vaccine."
Cons: "No fuel available"
Pros: "Nice to fly again!"
Pros: "Seats were great! No snackage... #covid19"
Cons: "Had flight delay affecting my connecting flight."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Cons: "There was no place to charge my electronics"
Pros: "The seat is uncomfortable"
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."
Pros: "some what and it could be better"
Cons: "the help you get from the crew and if they wouldn't make so many gate changes"
Pros: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "Not much room at all."
Pros: "Was departed earlier because we were all on board early"
Pros: "The crew"
Cons: "The food"
Pros: "on-time, courteous flight staff"
Cons: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
Pros: "Uneventful, on time, boarded fast."
Cons: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Pros: "The crew was wonderful of the flight was fine!"
Cons: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
Pros: "Delayed on the runway but overall good and smooth"
Cons: "Flight service was ok"
Pros: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
Cons: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
Pros: "Flight was fast and comfortable."
Cons: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "Seat was pretty good, flight crew performed well."
Cons: "Left and landed over 2 hours late. Still, it took forever to board the flight. The cabin staff was unorganized and unpleasant."
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "I cannot comment because the total journey was without food."
Cons: "The crew is so rude that I was asked to remove the meat and eat the remaining. Is there no value for Veg eaters in American Airlines."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "Nice crew"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Pros: "New regional jet Efficient boarding"
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Pros: "I liked that the flight was basically on time, boarding was a breeze, and the staff was professional, friendly, and helpful."
Cons: "The seats! They were very uncomfortable. They were more comfortable than United, but less comfortable than JetBlue."
Cons: "airbus A320 doesn't have power ports at seats...."
Pros: "It was nice to be on a plane where we could sit with just the two of us.I was finally able to sleep on the long segment with the aid of sleeping aids."
Cons: "The crew seemed like they didn't really care about the passengers. I even heard one comment,"Last call must have been made looking at the amount of wine thats been used." It was not very professional."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Pros: "Same as above."
Pros: "the over seas flight was fine... once we got on board"
Cons: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
Cons: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
Pros: "Everything went well, the crew was great."
Pros: "I would choose this route again--I liked the timing of the flight and transferring in Toronto."
Cons: "The kosher food was abysmal which may not have been Air Canada's fault. When a seating problem arose with an ultra orthodox man who refused to be seated next to me (a woman) the flight attendant told me, "I don't deal with that." Finally another flight attendant found the man a seat between two men."
Pros: "Crew was ok, entertainment was great"
Cons: "Seats in ac 787 are very soft, you will feel the knees of the passenger seating behind you, I couldn't fall a sleep, you feel a kick every time the passenger behind you moved his knees. Kosher food was terrible! Not eatible! Plane is very slow l, took 11.5 hours instead of 10 hours with the 747."
Cons: "Not enough leg room Cramped seating area in coach"
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Pros: "Overall, flights were ok"
Cons: "4 hour delay in Toronto for our connection."
Pros: "nice food great crew"
Cons: "the washrooms need more cleaning during this long flight messy boarding"
Pros: "great crew."
Cons: "no wifi on a transatlantic 12 hour flight!!!!"
Cons: "They feel like seats for budget flights."
Pros: "Really liked I have space for my legs."
Cons: "the food"
Pros: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
Cons: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
Pros: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
Cons: "Everything Luggage no come on time This is the worst company"
Pros: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Cons: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Pros: "Very accommodating with my seating requests; very kind staff and nice new plane"
Cons: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
Pros: "The food was good, staff was pleasant"
Cons: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
Pros: "Very friendly flight attendants. Great food!"
Cons: "Flight was delayed"
Pros: "My flight to Toronto arrived late which meant there would be no way for me to catch my connecting flight to North Carolina. An Airline rep was already waiting for me out of the terminal, with tickets for a new flight the next morning, a ticket for one night at one of the airport hotels(dinner included) and meal vouchers for the airport. This would have never happened with any US based airline."
Pros: "Fantastic service. I will use Air Canada again."
Cons: "The delay was unforeseen but acceptable."
Pros: "The service was very good and the flight felt safe and smooth."
Cons: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
Cons: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
Cons: "Not on time. I missed my connecting flight"
Cons: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
Cons: "I did not like aircanada changed my sit without asking me.I did not like delays."
Pros: "Everything was amazing! On time and nice flight!"
Cons: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
Pros: "Boarding and crew were very good."
Cons: "Air Canada Legs were excellent, but Rouge Sucks!"
Pros: "Staff was super nice to my surprise."
Cons: "Flight was late."
Pros: "The attendants were helpful The food was good"
Pros: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
Pros: "the mounties rock, seriously"
Cons: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Cons: "Food was bad,"
Pros: "The staff was very friendly and extremely accommodating."
Cons: "There could have been a bit more on the entertainment selection side."
Pros: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
Cons: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
Pros: "Great customer service great people"
Cons: "Having to pay for changing return date. You should have an open ticket option for extended stays"
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "The flight attendants were very professional and caring"
Cons: "My vegetarian food choice did not transfer from my United Airlines profile"
Pros: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Cons: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Pros: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
Cons: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
Pros: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Pros: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
Cons: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
Cons: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
Pros: "Friendly staff, not as crowded as most airlines"
Cons: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
Pros: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
Cons: "I honestly can't say anything negative about this experience!"
Pros: "Would defently will choose AC again"
Airlines flying from Israel to Reno have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Israel to Reno
Masks required on board, masks provided on flights from Israel to Reno
Social distancing seating
Middle seats unavailable to book on flights from Israel to Reno
Testing for antibodies, testing for symptoms for flights from Israel to Reno
Waiving of change fees. Search flexible flights from Israel to Reno