Weather in Atlanta necessitated an hour's hold on the tarmac before we could leave Detroit. The plane was packed, and I expected some surliness. But no! The crew was fantastic (jovial even!), responsive to people's needs, and kept us informed. Consequently, the passengers took the delay in stride, and what could have been an ugly situation turned out to be no more than a minor inconvenience. The crew were the stars here.
They did everything right and everything happened right on time.
We were skipped when the snack cart passed and then the attendant said we weren’t . I am disabled and was in a row toward the back of the plane which was very difficult for me to navigate. Disabled people should not be forced to walk the plank.
My flight was delayed and I got back around 3.5 hours later than expected. I had to get a new connecting flight
My service light was on 15 minutes before I had to get up and find a glass of ice. And I was in business class. The meals were not for either my wife and I. She did not eat the entire 10 hour flight and I managed a bowl of soup. I was expecting much more from business with what we paid.
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
It was delayed but other than that it was great.
Crew was good. The reservation got mixed up and they didn't have my TSA number. I am also a Silver Medallion and wasn't able to use Sky Priority.
There was supposed to be a meal served, but there wasn’t and the major toilet was out of order
At first, we were on the runway for about an hour, literally. The Captain did explain that the Control Tower just had a change shift (sounds like an unrealistic excuse) and then that we had to change a runway. A regular economy seat is made for 12 yo twiggy. I understand Delta wants to push for an upgrade, but after sitting in a Comfort seat and in First class. I would say First class is not worthy of my money. The landing was delayed because of the weather in NYC, I don't hold that against Delta, of course. The Captain did alert us to that upon takeoff in Vegas and again as we reached NY.
The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.
I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.
The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
We were 3 people together and they seated us apart. My wife and I were both in middle seats which were very tight
My El Al flight was awful - very uncomfortable seats, like short-haul Spirit Airlines not good for a 15-hour flight. My aisle seat stuck out into the aisle so was constantly banged into by flight attendant-driven carts - no apologies given at any time- and people waiting to use the toilet. Flight attendants literally yelling at passengers to sit down a half hour before landing - a lot of yelling in general. Especially unwelcome at 3am.
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
It was perfect! I've never flown with United before, but I definitely will in the future
They lost my luggage, so, not happy. The crew was nice but my suitcases never made it, still trying to find out what happened!
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
The flight attendants were great, I joked with one I can’t remember her name, a blond, really sweet. I thought it was run well very professional. This was great i survived Spirit, I know for which I speak.
My priority checked bag was not loaded on the flight. I had to sit in baggage claim in Las Vegas for 2 1/2 hours waiting for the next flight. All baggage staff were very helpful, tracking showed it as scanned for loading. Nobody told me why it wasn't on my flight.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
Seats are outdated. Entertainment relies on personal device. Boarding was delayed due to inaccurate passenger tracking, resulted in late arrival at Reno.
The departure was delayed by 1 hour. The seat was comfortable and selection of entertainment is very good.
Paid WiFi was only available for a few minutes. Avoid at all costs.
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
Tickets, paying for bags, and the lack of help by employees was the worst. It took almost 1.5 hours to get this done. The airplane, seating, and stewards were amazing!!! That part of the flight was one of the better flights I have taken.
Snow storms at Chicago Not the fault of the company But nightmare experience
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
Late. Late to leave. Late to arrive. Left sitting on the tarmac. Same as the departing flight. Lufthansa is awful.
Horrible as a connecting passenger. The airport experience is horrendous in Madrid. Once on the flight everything was fine. Stop selling connecting flights through Madrid with less than 2 hrs transit time!!
Not good because in this cancelled and then rebooked flight BA put me and my husband in both middle seats when we were originally seated together in original flight and i was in aisle. I hate sitting in the middle. BA food needs to be better. It was just ok. Thanks though to screw and everyone one for safe flight
ok. It's a short flight and it was delayed, hence the ok rating.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
Wonderful. It seemed so quick and the view of Mt Hood was really good.
Crew members were thorough in checking seatbelts and whatnot which makes me feel cared for because passenger safety is a main concern.
Seats not as comfortable as I had hoped. Food was very nice, service was fine. Entertainment options very nice. Had thought the premium economy was a more plus 2-3-2 layout but it was a 2-4-2 with seats not as wide as I had expected.
My bags never made it on the flight and I now have to wait for them to arrive hopefully tomorrow. You can’t even track your bags in the app to see where they are since they didn’t arrive. You have to file a claim and then wait for them to inform you when you will receive your bag. We were already delayed for an hour due to baggage so I don’t understand how my bag didn’t make the flight.
My luggage did not make it. Will avoid Heathrow and British air
Overall flight experience was good. Unfortunately our process getting to our flight was a hit or miss. Our flight was delayed perhaps for the best as getting from terminal to terminal is very long and security had problems with the machines that delayed us getting to our flight. Heathrow security could care-less that you have a flight you are about to miss!
