Turkish Airlines, Avianca and Singapore Airlines have all waived their change and cancellation fees on flights from Istanbul to United States. Confirm policies on booking site.
Most visitors from Istanbul Airport need to provide a negative COVID-19 test result and/or quarantine to enter United States. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
Please find list of entry suspension for certain countries based on the last proclamation.
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Visitors from Istanbul Airport are not required to quarantine after entering United States.
Visitors from Istanbul Airport must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to United States.
Current regulations for vaccinated travelers to United States: most visitors from Istanbul Airport may enter United States but may still need to provide proof of negative COVID test.
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Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.
Pros: Friendly crew, great access to a variety refreshments, robust entertainment library.
Cons: No suggestions.
Cons: The touch screen did not work properly
Pros: The seats were so comfortable
Cons: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
Cons: Very nice crew and great food
Pros: Crew is excellent, polite and personal!
Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
Pros: Impressive service... amazing crew, very friendly and professional
Pros: The socks offered in business were comfortable and nice looking. The red wine was good.
Cons: The food was just average and the seat not too comfortable
Pros: Everything works and quick to get to destination.
Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.
Cons: Crew members in Amsterdam were very rude and disrespectful
Cons: Everything was good
Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.
Cons: Travelled business class and was ace experience
Pros: Pleasant flight
Cons: We were delayed & missed our connection
Pros: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Cons: the headrest is hard. Apart from that- all was fine
Pros: Entertainment was amazing
Cons: Seats a bit hard
Pros: Crew was ok.
Cons: Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Cons: The plane was very hot
Pros: Overall KLM experience is good
Cons: Food quality was mediocre for a business class flight.
Pros: Being fed was amazing and watching free TV was great!
Cons: I wish there were personal fans because it got uncomfortably hot sandwiched between people
Pros: Everything was good except for the entertainment consul for one of our seats.
Cons: One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.
Cons: I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines.
Cons: old screens and entertainment system leg room to small
Cons: Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow
Cons: Nothing special
Pros: Crew was great, very nice
Cons: Not enough legroom
Pros: The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !
Cons: Nothing to say
Pros: The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs.
Cons: The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing.
Pros: She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.
Cons: Cramped seating.
Pros: Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished.
Cons: Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket.
Cons: Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out.
Pros: Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight.
Cons: Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine).
Pros: Overall everything was ok.
Cons: Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir.
Pros: On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!
Pros: Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats.
Cons: This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the
Cons: Headset jack only worked if the headset plug was in EXACTLY the right spot.
Pros: Very friendly and helpful personnel.
Cons: At some point the luggage was lost. here.
Pros: The cabin crew were pretty good. That's about all that was good.
Cons: I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.
Pros: Very little if any.
Cons: Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to.
Pros: Loved the service...everything was excellent
Cons: The bus class seat was a bit narrow at the feet
Pros: Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible.
Pros: great choice of entertainment content, friendly crew
Pros: They were awesome.
Cons: Only one queue for boarding. Flight late on arrival.
Pros: The staff was fast and curteous.
Cons: There is not anything to complain about besides the usual discomfort of travel.
Pros: Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off
Pros: Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault).
Cons: No complaints at all.
Pros: Loved this 747! Crew was professional and food was very good.
Cons: We had a long wait (25 minutes) at the gate because we were early.
Pros: The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services
Cons: The premium economy should be eliminated and should be labeled for what it is: couch class with some perks
Cons: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.
Pros: Spacious business class seats, excellent meals
Cons: Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options.
Pros: The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!
Cons: For me this part is not applicable
Cons: Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update.
Pros: The comfort of the flight snd kindness of the crew.
Cons: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.
Cons: boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups.
Cons: See above.
Pros: Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!
Cons: Boarding at CDG was awfully slow
Cons: shuttle from terminal to plane takes a long time. Flight left late
Cons: Arrived 5 hours late
Pros: The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris.
Cons: The seat padding is rather thin.
Pros: Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board.
Cons: Check in process was easy. The flight attendants are all very helpful and kind.
Pros: The Air France service was ok. Got me to my destination on time and alive.
Cons: I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!
Pros: Flight crew, pilot,food and entertainment options were great
Cons: Baggage took a while to reach baggage claim but maybe a bit impatient after a long day
Cons: I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest.
Pros: Flight attendants were very nice
Cons: Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me
Cons: Flight was delayed by 1h30min, so we arrived very late
Cons: We were 2h late
Pros: The plane arrived in New York smoothly
Cons: They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included.
Cons: Horrible Crew...
Pros: Only the cabin crew was good.
Cons: It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible.
Pros: great seat, good food and drink, pleasant staff, efficient boarding and exit.
Cons: no complaints
Pros: Food was excellent and crew was very nice.
Cons: Could not check in online before my flight and no zones to board just line up and go apparently.
Pros: it was cancelled so they got me on the next flight on Turkish
Pros: Crew was welcoming
Cons: Space between the seats was too small.
Pros: Good service all around, personnel pleasant
Cons: Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport
Pros: Always like Air France. They are in tune with keeping the traveler updated.
Cons: Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!
Pros: 1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time
Cons: 1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin
Pros: full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !
Cons: Bottom seat cushions could be a little more comfortable .
Pros: I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy.
Cons: TV was too slow.
Pros: Not much
Cons: Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection.
Pros: Nothing..worst experience ever. Simply apologising for delayed doesn't help
Cons: Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again.
Pros: The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!
Pros: Lovely crew, clean toilets
Cons: It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business.
Pros: Flight arrived safely.
Cons: Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival.
Pros: Food, drinks, and general service on board were all very nice
Cons: Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo.
Cons: bad smell around my seat
Pros: Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc...
Cons: Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk.
Pros: tool me safe from one airport to another
Cons: wait time, food
Pros: It was a short flight.
Cons: Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend.
Pros: Best flight I've ever flown. Blankets and pillows provided with many options for movies.
Pros: Loved the movie selection and the food was good too.
Cons: Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying.
Cons: Late...delayed from algiers
Pros: The crew was friendly.
Cons: One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience.
Cons: Left a little late for no apparent reason.
Pros: Bar/Coctail service on AF was excellent.
Cons: Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport.
Pros: Crew were great
Cons: Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient
Pros: Quick Check in
Cons: The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own.
Cons: The TVs didn’t work even thought the steward ESS restarted them .
Cons: The option to be able to drink enough water.
Pros: Nothing to like
Cons: This Iwa’s very bad experience. Never again will use LOT
Cons: Never again
Pros: I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)
Cons: Food could have been better.
Cons: improve list of movies
Cons: Not allowing babies in first class. Couldn’t sleep with the baby crying.
Cons: Enterteiment, movies
Pros: Overall good flight
Pros: Nice crew, great flight entertainment.
Cons: They lost my bag!
Cons: They lost my bag!
Cons: The food honestly could have been better for business class. And the first flight wasn't actually business class seats which was disappointing.
Pros: Complimentary upgrade to business class - wonderful!
Cons: Delightful service and food.
Pros: Crew as great! Good seats and good entertainment
Cons: Cleaner bathrooms
Cons: Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience
Pros: Service.On time.Comfortable seats.Friwndliness of flight attendants.
Cons: On board WiFi .
Pros: You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept.
Cons: I wish there was a kid meal option
Pros: The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged.
Cons: The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water.
Cons: Crew was having dificulty communicating in English.
Pros: Movie selection was good
Cons: The boarding was very slow.
Cons: The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored.
Pros: Seat comfort. Smooth flight.
Cons: 55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK.
Pros: Courteous, knowledgeable and professional crew. Fast boarding. Direct flight.
Cons: No wifi. Little room if person sitting in front leans back.
Pros: Great food and nice airplane
Cons: The crew could not control a rowdy crowd on the plane, we had over eight hours of chaos
Pros: On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine.
Cons: The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there...
Pros: Entertainment was good
Cons: We took off and landed an hour late than planned. Since we came-in late we waited additional two hours until we were able to get off
Pros: The entire cabin crew was excellent. Service fabulous. Requested vegetarian meal. It was supurb. Very unusual for flight from. Eastern European countries They exceeded my expectations . Thank you
Cons: Boarding from. EWR WAS lousy. Flight going to Warsaw was delayed to start with . They did not announced . Only shown on screen. They have to definitely announce to the passengers THEY WILL BOARD AS PER GROUP NO. . NEED NOT MAKE A BIG LINE JUST RELAX ON THE CHAIR . PEOPLE ARE TIRED OF STANDING in the line for a long time May be they need to have more group Nos to easy facilitate boarding . This is only a suggestion. If they want to improve customer experience and travel again with them
Cons: Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)
Pros: Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time.
Pros: The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems.
Cons: In-flight entertainment offered a very conventional set of movies from which to select.
Pros: I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )
Cons: The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight
Pros: Large seats, decent fare - although inconsistent.
Cons: Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment.
Pros: Boarding process was fine.
Cons: Old plane. Terrible entertainment system. We ordered Kosher meals. They cam from a company called Stogel. NOT FIT FOR HUMAN CONSUMPTION. Flight attendants disavowed responsibility for anything other than meal service because "this is not our aircraft."
Pros: Food and staff was amazing
Cons: TV didn't work good
Cons: I paid $ 55 extra for my seat # 20G.Company changed aircraft(it was Boeing 777-200).I did't get what i paid for. They gave me seat #30G(regular).Do i have a chance to get my money back?
Pros: The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of.
Cons: The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating.
Cons: Terrible old plane, with tv that don't work and are from 50s. Food was really really bad
Cons: Going to board the plane and they told a group of like 30 of us we had been selected for random security check. So obviously it took a long time to get all those people through the check and we departed very late. Then sat on the tarmac for an hour and forty five minutes. The pilot said it would be 15 minutes and then never gave another update beyond that, which made it much worse.
Pros: I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!
Cons: The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price.
Pros: When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad.
Cons: 1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION.
Cons: Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing.
Pros: Food and entertainment was ok. They usually charge for any alcoholic beverages, though.
Cons: Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all.
Pros: The crew was helpful and friendly. On this flight we had a delicious meal, snacks, drinks, refreshing towels. What an great experience after flying in the US where all these services have disappeared for bottom line profits.
Cons: There was nothing to dislike.
Pros: Entertainment was good. food was free
Cons: Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines
Pros: Boarding was very efficient
Cons: There is basically no room for passengers left on those airplanes, it's a disgrace. The food is a joke.
Cons: 15 minute delay waiting for a gate to become available after taxiing to the terminal at JFK. Ridiculous!
Pros: The food and service was very good.
Cons: The seating arrangement. Unless you have an isle seat,you have to climb over someone to get to the isle.
Pros: Nice with seats
Cons: The announcements in English were not loud enough
Cons: Screaming babies who’s parents let’s the run around, people listening to movies without head phones
Cons: They overcrowded the flight in the middle of a global pandemic which shows they only care about making money and they do NOT care about the health and safety of their passengers.
Pros: We got to our destination 20mins early. And this is not the first time this has happened with United Airlines
Pros: Friendly crew. Decent food. Good WiFi connection
Cons: One toilet ran out of paper. More trips through cabin with water.
Pros: It was comfortable
Cons: The wifi wasn't working
Cons: Flight was delayed
Cons: I was sitting two rows from the bathroom and the entire time the bathroom reeked of urine. It was unbearable.
Pros: Nothing really- we were on the tarmac for an hour for a flight that was 46 minutes!
Cons: An on time departure- and a better / bigger aircraft.
Pros: Pilot spoke with confidence and crew handled delay will
Cons: options for new rider poor
Cons: They had no room for my carry on, I had to place it under my seat making my legs very comfortable.
Pros: Basically nothing.
Cons: When I bought the flight it said it was a direct flight. In reality, it was two separate flights with the same flight number and I missed my connection.
Pros: The flight time was short
Cons: Cabin crew seemed cold and distracted I was done of the last to board because I came off a connecting flight. And I was made to check my carry-on at the gate, however when I boarded the plane I saw plenty of overhead room. The carry-on bag that I had to check was scoffed.
Cons: Non existent
Cons: The flight was slightly delayed on departure and arrival.
Cons: Pilot admitted error. They did not even know what was going on. 3 hours late due to last min maintenance after the plane had been on the ground since last night. No supervisor came even though we asked the captain to contact one. We were ignored. Total clusterfuck. Pilot was courteous and professional but front desk was Frazzled and incompetent. We were hugely inconvenienced and missed our obligations with no offer of compensation. Then when we finally get on the plane they kick us off!!!!!!!!!! Now they are saying a 630 departure for a 2 pm flight. This is beyond acceptable and I am about to call the local news and am sending them video of your gross incompetence. I want to be contacted at 815-527-1935 immediately. My time is valuable and no part of this delay is acceptable. I want full flight vouchers for this debacle
Pros: flight was fast
Cons: No media in-seat is frustrating.
Pros: Friendly gate attendant. Flight was early into LGA. Going through check in and security was a breeze in Denver, even with the long lines, a lot faster than what was expected.
Cons: Wouldn't allow me to connect to the "free" entertainment. The leg room was lacking even for someone at only 5'7"
Pros: On time departure and arrival
Pros: The crew did a good job with the sick woman.
Pros: The crew The entertainment options The power options The drinks
Cons: 10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight.
Pros: My legs were very uncomfortable to sit
Cons: seats were too close
Pros: Air Canada seats were much more comfortable than the United flight seats.
Cons: I had to leave the terminal and pass through security again. United did not let me reserve my seat on Air Canada. They did not even tell me where my connecting flight could be found.
Cons: Very scary flight
Pros: Despite delay, flight arrived at gate on time.
Cons: Insufficient meals available for the passengers. Flight time was moved back twice and then up. It can really cause problems for people when departure times are moved up. In flight programs were good but no headphones provided. Good thing we brought some!
Cons: Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website
Cons: it was disgusting service. We never got to make it out to Denver. Our flights kept getting canceled even though we didn't buy tickets to be on stand by. Never flying with this company ever again!!!!!
Pros: crew is amazing. only good thing in UA are crew
Cons: food and drinks are very poor ( purified water instead of spring, coffee without milk and sugar...etc) seats are tight and small, especially for tall people. Plane was old and everything was cracking inside. Everytime i traveled with UA was delay!!! i will not choose UA never again
Pros: Fast boarding, smooth flight, almost on time landing despite light snow in NY, flight was not full which was a big plus, there was enough room in overhead bins thanks to fewer passengers on board, bigger than average built in seats monitors
Cons: Direct TV too expensive, no other entertainment option
Cons: The air hostess were horrible!! It felt like they didn't know what they were doing. We sat for hours. I had a messages that the fight was delayed before they announced it. The first gate cancellation was never announced. New passengers boarded and it was a free for all . Those passengers lied about seating and pushed their way on. We believed them until one said that United offered them an earlier flight and choice of seating.
Pros: On time performance, hassle free boarding
Cons: Would be great to have green tea option in flight
Pros: Pretzels is not enough I pay a lot to travel
Pros: It was great
Pros: The crew was very friendly and courteous! Also we arrived 20 minutes early!
Cons: Food should be "n/a" as none was offered on the flight.
Pros: Nothing I did not like anything !
Cons: Waited over a hour for someone to look at a wire at flight 244 30 minutes more to turn it off and back on . And still nothing now we are waiting for another plane . I am never flying with united airlines again .
Pros: Everything ran on time
Cons: Would love healthier snacks
Pros: Boarding was a mess...
Pros: On boarding was smooth and fast. There was plenty of space for everyone's luggage. The flight arrived to final destination on time. Unloading was quick as well. Thanks United.
Cons: Everything was great.
Pros: United spokesperson was able to get me on another flight out of O'hare. She was awesome.
Cons: Nobody at the gate was helpful. They just kept saying check the board.
Pros: I liked the view of the airplane and i liked the assitant are really nice
Cons: There was no tv and the food was a little bit
Cons: The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty.
Pros: Amazing flight attendants
Cons: The flight was delayed 3 hours and the gate kept changing. Awful
Cons: The delay
Pros: Nothing. Flight was cancelled.
Cons: Flight cancelled, Went to customer service at Dulles, 2 people working, 5 standing around chatting. After 30 minutes, with the line not moving decided to leave and take Amtrak. Then, United sent me back to customer service to get a release to get me checked bag, I gave up and took a cab to Union Station. Through it all, United's customer service was horrible. I thought American was bad, but United beats them for worst customer service.
Pros: You guys are awesome. Thank you for cheap tickets you provide to us all the time. Keep it up.
Cons: Uncomfortable. No personal device entertainment. Dirty.
Pros: The flight was smooth for such a small jet and the attendant was so pleasant and kind. I was very pleased with the experience over all.
Cons: It was just a personal preference. The snack was an Asian mix and it was something I didn't care for but honestly it hardly impacted the experience at all.
Cons: There was confusion on where to go check luggage and what duty free items could be carried on board.
Cons: Many hours of delays from and to..
Airlines flying from Istanbul Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Istanbul Airport
Masks required on board, masks provided on flights from Istanbul Airport
Social distancing seating
Middle seats unavailable to book on flights from Istanbul Airport
Testing for antibodies, testing for symptoms for flights from Istanbul Airport
Waiving of change fees. Search flexible flights from Istanbul Airport
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