Pros: "right on time; cheerful kind crew! pilot kept us updated but wasnt irritating"
Cons: "food was a bit of a strange mix...some parts delucious; the rest just weird... also with CV-19 at large would have loved to see the crew wipe down lav/doir handles once or twice!"
Pros: "Enough room in the seats / not too squished rows."
Cons: "Window shades couldn't be closed / they were stuck. Inside walls of the plane were peeling, scratched up, clogged sinks in restrooms. It was pretty grim looking all things considered."
Pros: "Friendly crew Free movies helped pass the time"
Pros: "Crew was amazing on board in the first class cabin"
Cons: "They advertise certain movies on their website but have a very limited selection on board. Couldn’t watch what I had wanted to watch."
Pros: "Pretty clean plane"
Cons: "The limited entertainment relative to other types of planes was challenging"
Pros: "Super comfortable seats, crew was amazing very tentative."
Pros: "Overall pleasant experience"
Pros: "Attitude of the crew"
Pros: "Alley to pre-board because of tailbone fracture."
Cons: "Landed in a peanut free section, and couldn’t eat our PB&J sandwiches at our seats We brought for lunch."
Pros: "No a full flight lot o room. Crew was great. Seats were so-so. Good leg room but afte5 5 hours hurts the backside."
Cons: "No being able to watch a movie because the app download prior to take off is in fine print so.. now they get to charge 10 bucks to rent there movie watcher screen."
Pros: "Very friendly professional crew. Crew members recognized our 50th wedding anniversary vacation with a complimentary tablet for entertainment plus wine and champagne!!!"
Pros: "Great crew, at the gate and onboard."
Cons: "The $8.50 I spent for the ono bowl was a train wreck. Not seasonsed. The sauce was congealed. Pretty much inedible Sad when everything else was superior."
Pros: "Crew were attentive and professional but very friendly and appeared to genuinely enjoy interacting with passenger - something you don’t always see on airlines."
Cons: "Seats are a little worn but honestly, we boarded a flight that was half empty and each had a row to ourselves so really have nothing to complain about."
Pros: "Stewardess' we're very friendly."
Pros: "Alaska has great crews, always willing to assist passengers with their needs."
Cons: "As with most airlines today the seats are tight and uncomfortable in standard class."
Cons: "Delta has better movie selection and that’s not good ."
Pros: "Excellent care all of the way to the baggage crew in Kahului."
Cons: "A slightly hard landing in Kahului."
Pros: "Drinks were complimentary once the flight finally got underway. The staff were lovely despite being exhausted and frustrated."
Cons: "The flight was turned back due to an officer’s medical concern. The individual was standing in the gangway laughing and looking healthy while the passengers had to debark the plane and wait for 2 more hours before resuming the flight to Hawaii. When we arrived the majority of shops were closed; it was 7 hours late. Alaska offered a $200 voucher to make up for this."
Pros: "Customer service both on the phone and in person wede professional, friendly, and accommodating. They went out of their way to make our trip as comfortable as possible."
Cons: "I, honestly, have no complaints about this flight."
Pros: "Free WiFi movies & text. Mai Tai on end of trip"
Cons: "Crowded seats & isle. Noisey cabin. Can not hear PA system Checked in on web site but on arrival to airport our seats were rearranged overnight But corrected without major irritation!!!"
Pros: "Great food. Excellent flight attendants."
Cons: "Rough ride."
Pros: "The service the last time I called"
Pros: "The flight to Maui was great. The crew was nice and friendly. I only wish they could have helped with the weather once I got there!"
Pros: "Travel time, good flt crew and flt."
Cons: "Seats were to short"
Pros: "Professional staff. Very friendly. Flight on time and arrived early."
Cons: "Tiny seats. Extra cramped. Very uncomfortable for 5 hour flight. Not even enough room to work on 13" laptop. Wanted extra $80 for 4" extra legroom. Seems steep for not really much difference. Airlines getting too cheap and cramming people in. Had to lean against window just to keep from bumping person next to me."
Pros: "Courtesy crew. Easy to work with. And always get you there."
Pros: "Friendly, humorous crew and free mai tais!"
Pros: "Flight was on time, crew was great, media entertainment with gogoinflight worked fine on my laptop, food was good by airplane standards (got Ono bowl)."
Pros: "worst flight ever on Alaska air. paid full fare first class and treated like a freeloader. hate to see their reputation go downhill. but like most airlines now, they are not interested in the premium customer. Ill go back to Delta..."
Pros: "flight was good and on time"
Cons: "in flight entertainment ok but cant use it with out apps that you cant"
Pros: "It was on time and 30 minutes early to our destination!"
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "Flight attendants, mai tai."
Cons: "Late plane"
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "Loved the idea of the entertainment. Loved the food and drink options."
Cons: "Movie was interrupted every 10 mintutes by a buggy sign-in interface. Tray was dirty when I first put it down. Legroom was not sufficient."
Pros: "Nice crew and yum cheese plate"
Cons: "Late boarding and late arrival."
Pros: "Alaska does everything it can right, and does offer elites media players. The flight was in about 40 minutes early."
Cons: "Alaska reduced the size of first."
Pros: "Friendly service. Someone answers the phone. People available in the airport to talk to. Great flight attendants, frequently checking on you. Love the tablets for movies etc to pass the time."
Cons: "Seat space larger than most, but still tight."
Cons: "The whole boarding process by the time my group was boarded there was no overhead bin space for either my wife's or mine one carry on piece. The flight amendments did nothing to try and help me find room for any of them even though there were coats backpacks and purses filling the overhead bins. So we had to ride with both our carryon jammed under our seats and no legroom for 5 plus hours. Miserable never again!"
Pros: "Good flight, attendants were great! I would definitely fly Alaska Airlines again! :)"
Pros: "Same as above"
Cons: "Same as above"
Pros: "It was fast and friendly. They took a lot of guesswork out and made us feel safe."
Cons: "The planes were a bit small for flying 6+ hours. I started getting restless at having to sit in the same position for that long."
Pros: "On time"
Cons: "Not enough freebies"
Pros: "Our flight attendant was absolutely precious!! Complimentary Mai-Tai was good!"
Cons: "Fruit and cheese plate seems like it was sitting out a bit. The cheese looked slightly dried and cracked."
Cons: "Charging for food is lame."
Cons: "Had to pay for food and entertainment."
Pros: "noting they suck"
Cons: "they where late taking off because one of there stewardess was late one hour ....HORRIBLE SERVICE....."
It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming.
Pros: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Pros: "The crew was amazing. One of the flight attendants Keddie deserves praise for bringing me snacks even after the main serving was over when I was sleeping."
Cons: "Boarding at JAC was done by walking to plane. Signage for the correct plane was absent, and some passengers were erroneously trying to board the wrong aircraft."
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "The crew was very attentive"
Cons: "The social distancing was not followed and the seats were not very big so I had a person sitting darn near on top of me. Fortunately the guy next to me asked to move but until that point the crew did not really care."
Pros: "Flight attendants were excellent."
Cons: "Satisfied with flight. It was as expected."
Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."
Pros: "Yes crew was amazing"
Cons: "May be more frequent hydration"
Pros: "Almost as soon as we finished taking off, we were landing. A one-hour trip doesn't let you really love or hate anything."
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Pros: "All was great"
Cons: "Delayed for an hour because of changing tire"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "Crew was lovely"
Cons: "Flight was delayed 8 hours. Both the pilots and flight attendants timed out at different times. After boarding we had to deplane because crew was timing out. Had to fly new crew in from Atlanta. Was in airport from 10:50am to 8pm with airlines offering a bag of chips and water."
Pros: "The crew was amazing! They were all so nice and helpful"
Cons: "The WiFi didn’t work"
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Cons: "Delayed 2 hours, huge inconvenience"
Pros: "The crew"
Cons: "One free beer"
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "They my flight"
Pros: "I liked that me and my boyfriend actually got to sit together."
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "More room and comfort than American Airlines."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Cons: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Pros: "Food and entertainment was good"
Cons: "The bathroom I used was disgusting."
Pros: "Nice plane staff"
Cons: "Very hot airport. Having to load plane outside (hotter on tarmac). Then Delta being 3.50 hours late. Sitting in a hot airport for 6 hours. Not my idea of fun"
Cons: "It was a 1.5 hour late leaving San Diego (6am flight), one of three bathrooms out, no coffee or tea (wtf?), we circled Atlanta for an hour, ran out of gas, landed in Pensacola, no information, missed the flight to DC ... And it's not even noon"
Pros: "The seat was comfy foe the whole 20 min flight"
Cons: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."
Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"
Pros: "We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future."
Cons: "Smaller plane but ok for short flight"
Cons: "Got in over an hour late. 140am"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Seats and crew were fabulous and the flight itself was very smooth ."
Cons: "This particular plane had no entertainment system whatsoever, big disappointment."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Friendly staff staff, smooth boarding experience, DC+ positive experience"
Cons: "757-200 outdated for having spent 10 hours on that same plane (stop but no plane change) having flown shorter haul flights on many updated 757 was disappointing."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Pros: "The staff was very helpful and kind."
Cons: "The wifi did not work, my seatbelt was literally broken/unattached, they had no coffee. This may seem minor to some but when you are at the airport at 4 a.m with a child you don't expect all yhese things to happen."
Pros: "Quick, efficient boarding. Good crew. Comfortable seats. On schedule."
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Helpful staff. Never felt rushed if I had a question. The special meal (VLML) was excellent. Tasty, filling and nutritious Plenty of foot room in economy."
Pros: "Delayed flight so water and snacks distributed before the flight"
Cons: "No issues"
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."
Pros: "A very pleasant experience, nice crew."
Pros: "Comfortable seat, Meal was delicious, crew was friendly"
Cons: "Never made it. Stranded at LAX."
Pros: "JAL flight crew were the best"
Cons: "all were good"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "Flight delayed three hours."
Cons: "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
Pros: "Loved being able to watch new release movies and many different tv showed plus being able to listen to music thought the flight."
Cons: "Didn't like sitting in the emergency exit row next to the bathroom. Everyone uses it to stretch their legs and they end up standing on top of you most of the flight."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Pros: "The crew made a real effort to make everyone comfortable."
Cons: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Pros: "Nothing special about the flight it went smoothly and that's good."
Cons: "Peanuts not offered as a snack and the snack packs are over priced"
Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Cons: "Never got to take flight. Concerned now that I will lose EQM, EQD from flight because AA rebooked me on DL. Also, original flight was in F. AA rebooked in DL in economy all the way. So I paid F fare for economy flight."
Pros: "Very comfy and much to entertain you with"
Pros: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Cons: "Not enough water served. More snacks please"
Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Pros: "Decent amount of bathrooms"
Cons: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Pros: "The cabin crew was great at boarding and organizing the overhead bin space. Also, ground staff didn’t start check roll aboards before the overheads bins were full. There is nothing more frustrating than getting on after forced to gate check your bag to empty bin space (ahem, United at SFO)."
Cons: "Couldn’t get the entertainment to work."
Pros: "First Class seating was of course better than economy."
Cons: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Pros: "Half the crew was decent making up for the other half. The Asian and Hispanic woman did a great job."
Cons: "No ability to do online checkin both websites were not working. Keep the kiosks but have those helpers be able to jump behind counter to help with checkin."
Pros: "Good price, decent comfort, pleasant cabin crew."
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Pros: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Cons: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Pros: "Very clean. Staff was very friendly."
Cons: "Paid extra for six inches of leg room but the seats recline 2 inches. Not comfortable. TV touch screen did not work."
Pros: "Got to watch movies"
Cons: "Couldn't eat the meal both had dairy no other choice"
Pros: "thay we didn't crash"
Cons: "1. To didn't work 2. Give us pillows"
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
Pros: "We made up time in the air and landed early. Seats were very comfortable."
Cons: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Pros: "worst experience. Airplane people not so good"
Cons: "I like milk. Also space out drink service and offer tea and coffee periodically."
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Cons: "Delays, attitudes, and fees"
Pros: "We flew safely!"
Cons: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Pros: "Comfy and friendly. What's not to like up front?"
Pros: "Arrived safely and captain had good communication."
Cons: "Gate agent closed door and left the gate at least 15 minutes before departure, so when myself and other passengers arrived no one was there to board us, then she got upset at us. Tray table in 11F was broken. Catering delayed the flight, and never showed."
Pros: "The crew was very nice and helpful"
Cons: "Plane was old, seats were uncomfortable and tight. Entertainment was terrible. Food was so so."
Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."
Cons: "Lengthy delay due to a broken seat. Missed connection then the next plane had an equipment issue. Had to deplane after 40 min and wait on a new plane. Every flight has had an equipment issue causing a major delay. I'll never fly American Airlines again."
Pros: "Staff was nice."
Cons: "Everyone that worked for AA was so friendly and nice. My flight was denied for about 3 hours and I arrived in Miami so late that I lost a day if vacation. I called AA to tell them and was told I could have been compensated for the trouble but I had to call the same day as flight (mind you I landed in Miami at almost 9pm and was too tired to call them.) so I lost any compensation."
Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Cons: "I used to fly with American Airlines a lot more and every time the staff somehow finds a way to be rude and ruin my day so I try to avoid this airline. On this particular flight it was the very rude asian flight attendant that really set the mood. The attitude of the staff really makes or breaks the experience and it seems like American Airlines doesnt care about the quality of thier employees"
Cons: "My flight was delayed 2+ hours which made me miss my connecting flight & not make it to my destination until the next day ."
Pros: "Quick flight, stewardesses still offered complimentary drinks, a/c worked well."
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
There should be more United agents for check-in to Hawaii. The information on the website was not clear to satisfy Hawaii requirements. This lack of information slowed the check out in line down considerably.
Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."
Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"
Pros: "Everything. A bit skewed as we flew first class which we don’t usually so. All was great!"
Cons: "The remote on the arm rests werent working correctly for the inflight entertainment. My menu button didn't work. It was stuck on ESPN. The armrest is really an awkward set up. I don't want to keep shifting and possibly nudging my neighbor. Wish they touch screen like Delta, American, Air Canada,etc."
Pros: "Fast and friendly"
Pros: "One of the crew members was very good"
Cons: "The food!!! Would have been nice to have screens for the movies"
Pros: "Comfortable plane. I love United Express."
Cons: "On time departures"
Cons: "It was a NINE hour flight and there was NO FOOD provided!!! Why do we have to pay extra for the crappy food??"
Cons: "THE TEMPERATURE WAS FREEZING. THE COLDEST FLIGHT IVE EVER BEEN ON AND IVE BEEN ON A LOT. IT FELT LIKE IT WAS 30-40 DEFGREES."
Cons: "Seats too narrow."
Cons: "Take off was delayed by 75 minutes due to mechanical problem and paperwork. Crew and flight were fantastic but it seems they could have discovered the mechanical problem prior to everyone boarding the plane."
Pros: "It landed."
Cons: "Boarding was slow and disorganized. The seats are ridiculously small n close. The cabin was uncomfortably hot. The seats literally reclined 1 inch, no joke. No food on a 6 hour flight. The tv screens where 20 years old n the size of an iPhone plus. The flight just sucked and United has taken a huge dive in my opinion of them."
Pros: "United Airlines Flight 202 Left on time. It was a Boeing 777 so it had a lot of room."
Cons: "The flight attendants seemed focused only on the small First Class section and rushed through everything in the Economy Class. They rushed through the "Food Service" and didn't want to answer questions about what is on their menu. The menu was removed from the magazines in our row. Fortunately, we brought our own snacks. The Economy CLass cabin had a terrible odor. It really smelled. Maybe they should clean the plane once in a while. United Airlines ALWAYS has issues with entertainment. You MUST download their App to your cell phone. Then, they allow you to connect to their entertainment system. If you don't, you cannot access WiFi without paying $26 for the flight ... the WiFi access is inconsistent and limiting and doesn't always work so the download doesn't always complete. This was a nine hour flight from Hell. I think I prefer Frontier Airlines. Although the airlines make you pay for everything now, at least you expect some attention and food options and a plane that doesn't smell. It was nauseating. Don't even ask me about the "Miles" that they keep screwing up ... RAY HANANIA"
Pros: "The crew was top notch."
Cons: "Window was missing the shade. Food was tough (roast beef)"
Cons: "There is no compassion with United"
Cons: "Flight attendant had a lot of attitude. I live in Maui so I'm used to the whole "I'm local and you're not" entitled attitude some locals have, but it was completely uncalled for and unprofessional to do this to visitors. She literally asked the passengers where they were from and then launched into how she was local and it was her way or the highway. She was also really incompetent at the job overall. She gave me attitude and anyone that required her to do her job."
Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"
Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."
Pros: "The agent in San Francisco was awesome and even went out of her way to bump me to a better seat. Leaving Portland was easy, crew were super organized!"
Cons: "No entertainment systems were working at all. Leaving San Francisco to kahului we had so many unruly young adults that were just out if control. They kept switching seats, spilling alcohol all over me and my stuff and the flight crew could not care less. We even had an older Asian flight attendant on flight 1749 that was just overwhelmed for the job. She would hand the person on the isle a handful of pretzels and say 'here, pass these out'. The other flight crew members made it worse by treating her poorly. You could tell they didn't like her and were agitated by her. Instead if being polite and educating, they were exasperated and impatient. Overall was super disappointed. I have flown United so many times back home to Maui and was always so please and excited to brag about how great United was. Not this time. Thanks for reading."
Pros: "First flight on a 777 ... quiet and comfortable."
Cons: "It's a long day in a plane but necessary if you want to travel to bucket list destinations!"
Cons: "Thank you for the great flight!"
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Pros: "Boarding was as expected, flight was on time, all was OK. Nothing to recommend particularly. d"
Cons: "Few choices in beverages and food. No decaf or green tea or coffee except instant coffee. "Snack" was nothing much."
Pros: "No food or entertainment. Crew very friendly. Tony plane"
Pros: "Power plugs"
Cons: "No tvs"
Pros: "Lots of drinks. 10 free Movie options. Snacks. Blankets. Great!"
Cons: "Tiny crowded space, and they wouldn't let economy use the front two restrooms"
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Cons: "Lost my luggage, ruining my trip."
Pros: "Plane was clean"
Cons: "No wifi"
Pros: "the price of the flight"
Cons: "have to pay for movies, uncomfortable seats for a 5 hour flight."
Pros: "fast comfortable flight thanks to an upgrade."
Pros: "People next to me"
Cons: "Promised a reclining seat...was in front of exit...NO recline...in pain the entire trip"
Cons: "Flight was cancelled rerouted with Delta"
Cons: "Connecting flights so close together we barely made it to the gate. Crew wasn't as friendly. An uncomfortable 5.5 hour flight to say the least. I'll pay extra to fly American again next time."
Cons: "Headphone jack was also broken on this flight , and my seat also did not go back"
Pros: "The staff was nice and professional"
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough? Also, I had a credit for directv but was charged again."
Pros: "Crew was very pleasant under the adverse situation"
Pros: "too crowded, seats small and uncomfortable"
Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."
Cons: "Seating is just cramped!"
Cons: "Seats were EXTREMELY uncomfortable and felt like a very old mattress in desespertly need of replacement"
Cons: "Bad snacks. Need biscotti"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Pros: "Getting there."
Cons: "Seated me in back. Made me board last. Had to walk all the way back up to the front of the plane to put my bag in the rack. 180 people with only 2 restrooms in the back. Much of the time there were people standing in line right over me waiting. Lots of bumping and grinding with my fellow passengers."
Cons: "No leg room at all and I'm not that tall"