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JAC - MAD

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Jackson (JAC)
Madrid Barajas
Thu 6/24
Thu 7/1
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FAQs for booking flights from Jackson to Madrid

Can I fly to Madrid? Are there any travel restrictions when entering Madrid?

    Holders of a long-term visa issued by a Schengen member of Schengen Associated State who are going to that country.
    Health professionals coming to Spain for work.
    Goods and transport personnel in the practice of their duties.
    Diplomats, consular, international officials, military personnel, civil protection and members of humanitarian organizations in the practice of their duties.
    Students who study in one of the EU/Schengen member states and possess the appropriate visa or equivalent permit and medical insurance. They may enter the country 15 days prior to the start of their studies.
    Highly qualified workers, including participants in high-level sporting events that take place in Spain.
    People traveling for duly accredited family reasons.
    People traveling for duly accredited humanitarian reasons of reasons of force major.

Read more about travel restrictions for Madrid

Can I fly to Madrid without having to quarantine on arrival?

Do I need to take a coronavirus (Covid-19) test before flying to Madrid?

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Top 4 airlines serving Jackson Hole to Madrid Barajas

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 29,429 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Cons: "The mask mandate needs to be voluntary ADA violation"

Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."

Pros: "Exit row."

Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"

Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."

Pros: "Easy, fast, simple. Not crowded."
Cons: "Nothing!"

Pros: "Entertainment was up to date."

Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."

Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."

Cons: "No customer service they do not care and it shows"

Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"

Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Cons: "N/A"

Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"

Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"

Pros: "Nope"
Cons: "They my flight"

Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."

Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"

Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."

Cons: "Late boarding and take off with no explanation."

Pros: "An updated 717. A bit better"
Cons: "717"

Cons: "Delay was over an hour"

Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."

Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."

Pros: "Smooth travel and good service."
Cons: "Bad boarding area in SLC."

Cons: "None"

Pros: "good price but older plans"
Cons: "please do not use plastic forks and spoons"

Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"

Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."

Pros: "Pilots skill - it was raining hard when we landed"

Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."

Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"

Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."

Pros: "Service was great, flight was excellent"
Cons: "Delay"

Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."

Pros: "The crew of this flight were fun and personable without being intrusive."

Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Cons: "N/A"

Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."

Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"

Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."

Pros: "friendly courteous staff"
Cons: "didn't have the tapas box, or the crave box or any food box for sale...the flight attendant did give me extra cookies and pretzels"

Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"

Cons: "They should provide good hindi movies and songs in the flight"

Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."

Pros: "Crew"
Cons: "3 hours there before the departure."

Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Cons: "Crowded"

Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."

Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"

Pros: "Cookies"
Cons: "Late"

Pros: "Nothing"
Cons: "Between the flights being delayed or cancelled, and delta not giving updates or even caring about passengers"

Pros: "Seats were comfortable."
Cons: "There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!"

Cons: "My brand luggage was damaged during the flight. Although I still had to pay 65 pounds for the extra bag."

Cons: "No in-flight entertainment available. Why are some airlines still charging for snacks?!?"

Cons: "We love everything was our first time and was excellent"

Cons: "The boarding crew forced us to check-in our handbags saying there's no space on board. The flight was half empty. We had to wait 30 mins to get our luggages when we arrived. Very annoying."

Pros: "Courtesy of tge british airway staff"

Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"

Cons: "The seats were not very wide, but I endured."

Pros: "Good smooth journey"
Cons: "There was no entertainment"

Pros: "Nothing"
Cons: "Flight was cancelled with no notice.or explanation Stuck at Heathrow no alternatives available. We are a party of 7 3 young children and 1 disabled passenger . Now one of us flys tomorrow via Madrid, and palma before mahon. All others fly Sunday via Barcelona. Hol ruined disgrace"

Pros: "Todo fue prrfecto"

Pros: "The man at the customer service desk in london airport was nife."
Cons: "I missed my flight because of an issue with airplane coming from lax to london. All i got was a 5 euro voucher. And i was meeting someone at madrid airport and neither of us had any way of getting in cotact with each other. It was a freaking nightmare."

Pros: "It was just ok."
Cons: "Nothing was complimentary."

Pros: "I took this flight to Madrid after missed the connection from a delayed takeoff. It was spacious l!"
Cons: "The crew did not get my luggage on the plane in time so it was left in London for a day and I had no luggage."

Pros: "Left on time and arrived on time."
Cons: "Boarding was a bit sloppy"

Pros: "Good"
Cons: "Nothing"

Cons: "Overal, flight was great."

Pros: "It was a smooth flight."
Cons: "There wasn´´t any entertainment.. My ticket said I would gey a meal but I didn´t."

Pros: "It was the same plane we flew into Philly from SF. Did not have to search for new gate"

Cons: "no complementary drinks, coffee, snack, nothing? not very hospitable"

Cons: "Already jet lagged, cranky, and pissed off from 1st leg of trip. 2nd leg was on an aircraft with little entertainment options. Also was forced to check my carry on because flight was packed. I hate checking bags which is why I travel light i.e. 1 carry on and maybe a backpack."

Pros: "It was short, but delayed. Good security-very thorough although under-staffed"
Cons: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."

Pros: "5 star"

Cons: "Decent for a 2 hour flight"

Pros: "Because of a delay in the first leg of my trip, I missed my connection in London. However, I was placed on the next available flight without much hassle, although I did arrive later than the group I was meeting up with."

Pros: "Heathrow T5 bag drop and terminal in general was great as usual."
Cons: "Iberia are a poor codeshare partner. Old plane, tacky interior, and just like BA they make it difficult to get even a glass of water without paying extra."

Pros: "They reconnected me very quickly"
Cons: "Missed my flight"

Pros: "The stuff was very friendly"
Cons: "Very uncomfortable seats"

Cons: "Seat uncomfortable. Again, no free wifi in the XXI century. Hello !!!"

Cons: "Paying for a soda!"

Pros: "Food awful no entertainment"

Cons: "Delayed"

Cons: "20 min delay. Old plane"

Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."

Pros: "Excellent service by crew. Attention to meeting everyone's needs. Was impressed with their discreet yet efficient assistance to an individual who became ill on board. Was really impressed by this."
Cons: "Drink choices , including champagne, were great. Food however, while improved since our last experience, was mediocre ."

Cons: "This flight was even tighter and my space even smaller. We were on the first row after business class. Not only was I extremely tight with no way to get out of my seat, but we had a curtain in our faces. I found that to be extremely uncomfortable and quite useless. This flight had no TV and no other means of entertainment, having the seat in front of us so tight that I could not even move my legs. Fortunately this flight was only a couple hours long."

Cons: "The flight was awful! Boarding was unorganized. Once on the plane, space was TIGHT! I have flown with Iberia before and had leg room and TVs behind the chairs. This was not like this. Seats were uncomfortable for an 8 hour flight, smelly, and flimsy. I have never been more uncomfortable. The crew were nice but one was very rude to a passenger snapping at him and all ignored a very drunk man on my flight as much as possible. This man was very disruptive for most of the flight singing, shaking seats, touching other passengers, and walking about the flight. I did not feel safe at all! The staff would tell him to sit down, walk away, and he would be instantly back up. Staff would see this and ignore. I had no idea what to do. I felt unsupported and unsafe. The flight had constant turbalence to go along with it. To the point that they canceled dinner. I wanted to kiss the ground when I got off the flight. This was absolutely miserable. I could not be more disappointed."

Pros: "Comfortable seats Free meal Option to check luggage to final destination or to layover point Staff professional apart from closing desks."
Cons: "Self check in machine slow - crashed while printing boarding pass Massive queue at check in and bag drop counter Staff closed check in desks despite long queue No easy way to get from hotel to airport Only flight map on overhead screens"

Cons: "They are trying to optimize seats in the plane and I could barely fit in the space provided in the plane. Really unpleasant flight"

Pros: "didnt remember a single thing from this flight because I was passed out from exhaustion after not being able to sleep at all on the previous flight.... this flight was run by iberia, and the seats were delightfully simple compared to the atrocity in the BA world traveller section"

Pros: "Food options"
Cons: "Sold as British Airways, but actually an American Airlines flight No staff at BA counter for check-in. Had to go to American to check-in (worked this out myself) When printing tickets for check-in, was not supplied with bag tags. Had to approach counter for staff to print bag tags. Seat monitor was small and poor quality Limited movie selection"

Pros: "Got a good seat with good airline and flight left on time."

Pros: "Crew was nice and comforting."
Cons: "Well, if I needed to send a fax, there was a line provided even with a mobile airplane phone that didn't work. The LCD screen didn't work on most seats, no USB charging, no adjustable headrests, blowers were barely functioning. The jet needs to be replaced especially for being an overseas flight."

Pros: "My husband and I greatly enjoyed our non-stop flight from London to Chicago. A long flight was made pleasant by the professionalism of the flight-staff and the meals, beverages, and movies we had on the plane. Please note that our original flight was cancelled by the airline, and we got a non-stop flight in its place--which was even better--so we did not make any stop at Madrid, Spain. The non-stop was through British Airways, but we actually traveled via an American Airlines flight. The experience was really terrific!"

Cons: "Same issue: cannot choose the seat in advance or check in."

Pros: "Ease of location of airport"

Pros: "Flight was delayed 4 times, but communication about this was good so no one was kept wondering. Overall, the crew were attentive with smiles...sometimes that makes all the difference in the world. Movie selection was good for a long flight."

Pros: "puntualidad y servicial"
Cons: "En el aeropuerto la recogida de la maleta venía con otro número de vuelo, me tocó ir a información a averiguar."

Pros: "I got to Madrid safely"
Cons: "The crew on this flight were indinfirent towards passenger especially the male crew members. When I asked help for my little bag of souvenirs it was thrown with disregard."

Cons: "not even enough room for my upper legs to fit. I am not even 6 foot tall and my knees are bruised from hitting the seat in front of me"

Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."

Pros: "Crew was great"
Cons: "Not operating in any way like there is a pandemic going on. Both overbooked flights. Put everybody too close together and then spouted a bunch of social distancing. All words no action. No sanitizer or wipes offered. No amenities."

Pros: "Crew good. Seat cramped"

Pros: "Despite the fact that im a platinum member they offer no benefits during the flight. Seats are torture chairs . Im definitely moving my bussiness w another airline"

Pros: "I made it alive"
Cons: "American airlines will leave you out to dry if there are any issues. Never had so many issues with the same airline."

Pros: "emergency landing upon returning to JFK"

Cons: "Better entertaiment system"

Cons: "Only arriving in Madrid took 1/2 to open the door"

Pros: "Punctual, connexion gate very close"

Pros: "Nothing"
Cons: "The aircraft was very old and the seats where hard to sit the crew were not so good, we were thrusting all the trip."

Pros: "All the trip , not my food selection"
Cons: "6L to close to the galley"

Pros: "The entertainment selection was nice."
Cons: "The seats were uncomfortable."

Pros: "Was on time"
Cons: "Food, seat"

Pros: "Seat very small"

Cons: "Never flying again with this company"

Pros: "Crew"
Cons: "No TVs per seat. Older plane. Food was marginal."

Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("

Pros: "Don't know. Never made it that far."

Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"

Pros: "The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them."
Cons: "The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable."

Pros: "Overall crew were pleasant, boarding organized"
Cons: "Besides being 2 hours delayed, we stayed 10+ hours crammed in very small seats, causong poor ability to rest the whole flight. Very unpleasant and painful for such a long flight."

Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Cons: "The food is so, so. The seats are extremely narrow"

Pros: "Not much"
Cons: "Attitude of in flight crew terrible food"

Pros: "AA people are better to talk to and are trying to locate bags but still not successful"
Cons: "Whole experience is nerve racking"

Cons: "The e-ticket did not include the terminal information. As it was an Iberia flight I went to the terminal 7 where Iberia operates. However, after waiting on line when I got to the counter the attendant informed me that the flight was operated by American Airlines and I had to go to terminal 8. I ran to terminal 8 but by the time I got to the check in it was 6:15 and they said they said the check-in for the flight at 7(which was actually at 6:55pm) was closed for check-in. I was lucky enough that there was another Iberia flight (this one from terminal 7) st 8:30pm and the supervisor was able to find me a spot in that flight."

Pros: "Long flight, but I really like the 787. Comfortable travel."
Cons: "American airlines mishandled my luggage. Extremely poor communication about status. (I don't know how much all my phone calls to them will end up costing!) Two and a half days later, I have to return to the airport to pick it up. If you travel with AA, pack MORE than essentials in your carry-on! Also it is criminal that they charge extra for aisle seats!"

Cons: "Space on coach seats was awful."

Pros: "Liked everything"

Pros: "Very pleasant staff"
Cons: "Inability to charge cell phone, poor location of TV, & inability to hear the music & movie well"

Cons: "Late, missed connnection. Terrible"

Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"

Cons: "No wifi"

Cons: "For an international flight it was very cramped seating - much worse than the connecting domestic flight."

Cons: "Waiting for the bathroom I overheard a flight attendant telling the other one that she "wished that when she grew old she wasn't so damn stupid like some of the passengers on this flight". She wasn't even trying to be silent, which I thought was a bit shameless on her part and mostly why I'm writing this review. (Maybe she wasn't smart enough to think some of us understood English?) Very unprofessional."

Pros: "We got delayed 2 hours, we got very early to the airport, went to the gate, all the sudden they change the gate number and didn't tell nobody, we got delayed 2 hours and they didn't say nothing. we had perfect weather in NY so I don't understand the delay. The crew members were not friendly, the airplane was so old, my daughter called "the dinosaur" is the airplanes from the 70"s . This was my first time flying with this airline and I don't think Ill do it again. We were going to a wedding in Madrid and we miss it for the delayed."

Pros: "Entertainment was good."
Cons: "AA lost my luggage for several days. This is unacceptable. It required my wife and I to spend money on items that were unnecessary. We could not obtain good information on whether they were lost or mis-routed. The worry of whether we should buys clothes, toiletries, etc. was a daily concern. Way to ruin a customer's vacation."

Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."

Cons: "They ran out of choices."

Cons: "The food had no taste and cold. The seats are not comfortable enough for a long trip."

Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."

Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."

Pros: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Cons: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."

Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"

Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"

Pros: "The view"
Cons: "3 hour delay - no compensation. Very old plane - no televisions, communal in-flight entertainment. Uncomfortable seats, dirty tables, loose arm rests. Food was outdated and terrible."

Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"

Pros: "Pilot was good about keeping us informed regarding the delay in taking off. After boarding We were delayed 2 hours."
Cons: "Worst seat, legroom I've had in many years. Screens were few and too small and far away to be of any use."

Cons: "Liked it all."

Pros: "Nice crew and on time."
Cons: "Very old American Airlines plane, food never as good as Iberia. Not enough room for carry on. Entertainment system from 1960's"

Pros: "The pilot was amazing!"

Cons: "They overcrowded a flight in the middle of a global pandemic which shows they do NOT prioritize the health and safety of their customers."

Pros: "Love this airport. It’s clean and comfortable!"
Cons: "I had been told there was a restaurant and there was one tiny coffee bar with little to no food. Most likely covid related but still probably one of the best airports I’ve been to"

Pros: "Flight was smooth the whole time"
Cons: "Seats were very uncomfortable"

Pros: "Spacious economy seats. Best Landing ever!"
Cons: "Offer a gluten free snack like nuts!"

Pros: "Everything was amazing"

Cons: "The remote on the arm rests werent working correctly for the inflight entertainment. My menu button didn't work. It was stuck on ESPN. The armrest is really an awkward set up. I don't want to keep shifting and possibly nudging my neighbor. Wish they touch screen like Delta, American, Air Canada,etc."

Pros: "Fast and friendly"

Pros: "The staff was impeccable. Boarding was great. My seat was not comfortable, but what can we say?"
Cons: "There was no entertainment on board. That was not cool. We had to download the app, but WiFi was not included."

Pros: "The boarding was quick."
Cons: "Flight attendants weren’t 5 out of 10 on the friendly scale."

Cons: "Some kind of compensation to cover the missed shuttle and my time."

Pros: "Comfortable plane. I love United Express."
Cons: "Nothing."

Cons: "The 5+ hour delay was simply horrible"

Pros: "We had a wheel chair person and they made it very easy to drop off at the gate and get it at the destination gate. Also they drove us over to the baggage area due to many elevation changes required to reach this area."
Cons: "The obtaining of the boarding pass in Newark needed more people to help get the boarding pass. I like the option to use a machine if I want to generate a boarding pass but there were issues with the machines and not enough people to help alleviate the backup of people having to wait."

Cons: "The cabin was very hot."

Pros: "Length of flight"
Cons: "No screen on seat for entertainment"

Pros: "Flight mechanics (checkin, luggage, boarding), in cabin service were allfine."

Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."

Cons: "Delayed over 6 hours. United should have made replacement plane available sooner."

Cons: "United's flight was delayed by 6 hours, couldn't make the connecting flight from Washington DC to Denver so they routed me to san francisco, spend the night at the airport there and then travel to Denver in the morning. Fortunately there was a very helpful crew in Schiphol that was able to get us on a flight with american airlines to philadelphia and then on to Denver."

Pros: "Free streaming IFE is nice. Crew was friendly."
Cons: "3 independent instrument failures made us 2 hours late and I missed my connection."

Pros: "Service, space, and staff of course!"
Cons: "Entertainment is boring and tired, United use to offer better free shows and movies!"

Pros: "Good service, being on time or early! Food was good. Keeping it dark for several hours to allow for sleep is good! I would do this flight again hoping for similar experience."

Pros: "Repairs caused a long delay, they kept us informed but it was a hurry up and wait forever"

Pros: "N/A"
Cons: "Long delays in both trips. 6 hours stuck in Munich & 24 hours in Luxembourg. Asked to get on earlier flight-was told not possible even though 27 seats open. Not possible to check in online and chose seats."

Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."

Cons: "Uncomfortable seating and temperature"

Pros: "Our flight to Madrid was simple and uncomplicated. The boarding process was flawless, and the flight itself wasn't as full as I expected. My wife and I had three seats in which to spread out."
Cons: "The audio jack in my seat had some kind of short in it. I had to hold the wire to my earbuds in a certain way to hear properly."

Cons: "A cat in a carrier was very loud and restless during flight."

Pros: "No food or entertainment. Crew very friendly. Tony plane"

Cons: "Lost my luggage, ruining my trip."

Cons: "Noisy intrusive kids-clueless parents no help from crew"

Pros: "Flight took off on time"

Pros: "This was a direct red eye flight to Madrid"
Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."

Pros: "Everything was smooth"

Cons: "Leg room is atrocious. Delayed an hour because of maintenance."

Pros: "Crew are nice and friendly"

Pros: "Nothing"
Cons: "Flight was cancelled rerouted with Delta"

Pros: "Absolutely nothing."
Cons: "Both flights were INCREDIBLY delayed. First, the flight from San Jose was delayed 1.5 hours because they were "waiting for the aircraft." After everybody finally boarded the plane an announcement was made that somehow the luggage crew had damaged the cargo hold, and that everybody would have to deplane. It would take 45 minutes for maintenance crew to arrive to assess the situation. People got up, got their luggage out of the overhead bins, and started moving to the front of the plane. The pilot then came back on the intercom and told everyone they would have to return to their seats. Roughly an hour later we finally took off. It would have been the decent thing to do to AT LEAST offer the passengers something (i.e. comp drinks or snacks), but the cheapskates at United DIDN'T EVEN APOLOGIZE. Multiple people missed their connections. Fast forward to IAH--> SAT. Another late flight. This time, everybody boarded the plane only to be informed that due to a problem with the plane's computer everybody would have to sit on the plane while they "rebooted" its computers. This was done TWICE. UNITED AIRLINES, GET IT TOGETHER. There is a very good reason you are consistently ranked one of the WORST US-flagged carriers, which makes you one of the MOST HATED AIRLINES ON THE PLANET. I really and truly pray that the US airlines and their lobbyists lose their battle to prevent foreign flagged carriers from operating within the US, because you all deserve to go bankrupt."

Pros: "The crew was friendly & responsive. The snack options were good & I got the whole can of Ginger Ale, without asking! Overall, a pleasant experience."
Cons: "Nothing."

Pros: "The seat was comfortable (for economy), service pleasant, food nothing special but fine, entertainment good. Boarding was efficient; there was a slight delay due to de-icing, but that's normal"
Cons: "It was impossible to download a boarding pass on either Lufthansa's website or any other (code share with United). Lufthansa gives you a number to call but they are open only 9-5 weekdays; when I called their regular office, I listened to a very annoying message routing for 15 minutes before hanging up. They have to work this out better, though I must say that at the United gate I could print it out easily at the machine, and the staff there was exceptionally helpful"

Pros: "Crew was very pleasant under the adverse situation"

Cons: "Didn't take the flight. I want a refund!! You cancelled my flight and I couldn't take later flight. I had to buy a new flight from AA for $255 to get home in time for work. Please refund me and call at 585-727-9282"

Cons: "I was traveling with someone and the tickets were purchased at the same time but we weren't seated together."

Cons: "Seating is just cramped!"

Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"

Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."

Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."

Cons: "Bad snacks. Need biscotti"

Pros: "Food was pretty tasty and entertainment worked well."
Cons: "The crew was extremely rude and seemed annoyed a passenger would even think of asking for assistance."

Pros: "The United crew were extremely pleasant and helpful"
Cons: "Lufthansa's website was confusing and their agents contradicted one another as we unsuccessfully attempted to reserve seats. No in flight entertainment was available"

Read more about Delta
COVID-19 information

Safety measures for airlines flying from Jackson to Madrid

Airlines flying from Jackson to Madrid have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Jackson to Madrid

Mandatory masks

Masks required on board, masks provided on flights from Jackson to Madrid

Social distancing seating

Middle seats unavailable to book on flights from Jackson to Madrid

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Jackson to Madrid

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