I don't know why flying out of Sarasota requires two plane changes.
Departure was delayed more than 1/2 hour while we waited for luggage (only) transfer from another flight/plane. Once approved for takeoff, the flight was excellent.
mandatory demand customer to check their carry on because not enough people check bags.
No trays in our seats, we sat in first row, purchased a business class fare. Had to hold our drinks and snack in our hands. No plugs for our cell phones. Had to pay for it a drink cocktail each. Seats so uncomfortable.
Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.
The last 30 min or so, they put the heat on full. We thought we were being basted.
Delayed 4 hours due to mechanical issues. No mention of compensation for being over 3 hours late
The crew and everyone on board was wonderful, We had to wait for a flight attendant to come from Orlando to Jax after a sudden illness., We left an hour late and “missed “ our connection.flight. The plane was held for us but we were told that our bags probably wouldn’t make the flight even though we would and would have to return to the airport in Boston pick up our late luggage or choose to fly on the same flight as our luggage. We chose to wait 4 hours on the next flight with our luggage and missed our first day in Boston for our grand daughter’s 10th bday celebration. When we arrived on the next flight, our luggage was sitting in a room waiting on us - evidently it did make out original flight., We were given meal vouchers in Baltimore for our delay which we really appreciated and thought was a very kind gesture by Southwest - sudden illnesses are not their fault., I just feel like we would not have missed an entire day in Boston if you offered more early morning direct flights and /or had offered to deliver our luggage to the hotel instead of us having to return to the airport to retrieve our luggage on the next flight due to a technicality - it wasn't “lost luggage”. Other than that , it was a perfect flight .
Always dependable. No surprises. That’s how I like to fly!
They wouldn’t serve us 🥤 drinks, said there was too much turbulence, I must have been on different plane ✈️
It was good delayed again but once on board the flight crew were very good the entertainment and wifi worked on this plane and we were offered snacks and drinks
Aside from a completely packed plane, I really have no complaints.
The flight was very good and the staff was very friendly and helpful!
We landed and sat on the tarmac for 45 minutes because they only have one gate at the airport and there was another plane running late so we had to wait
The food is terrible. The staff is wonderful. Comfort is good.
Excellent check-in. Crew was good. Excellent communication from flight deck.
Amazing flight! I have never noticed the uniforms of the attendants before in twenty years of flying except today when one female had the most amazing dress on. It was beautifully designed and showed she was in charge. I never dreamed I would google who designed Delta uniforms . The ultimate compliment is when another woman admires your outfit. . I hope your designer puts it on the market
I upgraded to first class only to find out that I still had no access to the sky lounge without a sky miles card or AmEx (something that should be emphasized outside of the fine print!) Also, no food or drink service provided during the flight, so I basically paid 4x more just for “free” checked baggage and a bigger seat. Not worth it.
I am so shocked at the service in first class. We were not greeted or offered a beverage for 45 minutes into the flight. She did however have time to write a long note. I just wanted a snack and something to drink. We were never offered coffee and the snacks came after dinner? It was the oddest flight I have ever been on. The gentleman next to me got up and gave our dinner box’s to the flight attendant and asked for a second glass of wine for each of us. Our dinner boxes sat on our tray for 20 minutes. She was rather distracted. He then asked another flight attendant for wine… finally we had a second glass. I was trying to give her some grace, she also told the man next me we couldn’t have any more wine because we drank it all… after landing the seasoned traveler next me ask for her employee number. Then it was a mutiny! She was refusing and it got tense. The captain came and asked what was happening, the flight attendants totally gave a biased account of the fact. The captain told the police the man I was seated next to was intoxicated! That was completely inaccurate and it really escalated things. I policeman found me at the luggage carousel to verify the facts. The flight attendants made false accusations that he touched them! That never happened. It was a very poorly trained crew. I am so anngry and shock by the entire experience! It was terrible service! I would like a refund for what I paid to be in first class and the most uncomfortable flight ever. I always fly Delta, it has been wonderful. I was so flustered by the entire experience! Please give me an update on this matter! Thank you, Kelle Myers
Flight was on time, the staff was personable & professional, & the plane arrived on time.
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
There was a piece of plastic baked into my buttermilk biscuit! I have a pictures. The flight attendants in first class were really apologetic, and tried to rectify the situation. I I am very appreciative that they were able to give me some packets of pretzels and gummy bears. I understand they don't personally handle the food until warming it up so I know it wasn't their fault. I don't know whether it was a newer aircraft, or different food packaging, but I was happy that when the food was being warmed up - it didn't smell like plastic. Jokes on me with finding plastic in my food.
Horrible experience. They delayed our flight 7 hours!! We had to seat at the airport with kids on 4th July all day!
We had a delay, but thankfully I made it to my connection. Overall it went smooth
This is for UA2274 from Houston to Sacramento. The flight was delayed arriving due to mechanical issues so we left about 3 hours later than scheduled. When boarding the plane the temperature inside was excessive - likely close to 100. Pilot apologized and said it was going to improve at altitude, which it did. But before that I honestly thought there might have been more delays removing passengers made ill from the heat. We were delayed leaving due to another mechanical issue. There was not water on the plane due to a panel that was not secured. They did that quickly, but the combination of mechanical issues was rather disturbing and did not reflect well on United.
Flight was delayed in the gate by 5 hours and ultimately cancelled- rebooking service by United agents was terrible
Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.
United domestic flight was better than international flight. There was no switch to control Ac In international united flight. Food was also average, Air canada food was much better than united.
They cancelled our flight at the last minute due to mechanical issues. Rather, they “delayed” it till the next morning. A pain in the neck when traveling with two young children. Crew was really nice, which made up for it somewhat. This is the second flight from delta that was cancelled this year. Definitely going to fly another airline when possible
Noticing spectacular about the flight. It got me fro m point a to b. High priced
Flight was delayed for 2 hours, then last minute the change to on time. The satélite location is far and a nightmare to get to.
Awful. Original flight was delayed 5 hours. Had to to take a connecting flight instead of direct. Had a 4 hour layover. I missed all of my morning meetings getting in 5 hours later than I was supposed to and had to change to take a later flight the next day to get them back in which cia time another $150.
It was very difficult to stretch my knee out and I am very short. I also had a torn tendon in my knee which made it extra uncomfortable anyways. My husband is 6'2" and I can't imagine him flying in that plane.
I was late from Jacksonville, FL but the limited interaction I had with the Philly crew was great.
This time there was nothing to be better, really! Boarding on time, taking off on time and arriving earlier. The only complain is about way too long line at pre-check security point at DFW. But this is the airport’s problem, not American Airline.
Re-checking our bags, the workers were not able to help us with boarding passes for the flight, told us to wait, then ignored us while they helped many other passengers. Until I got rude, they would have left us standing there, and even then they were very curt and dismissive in telling us where to get boarding passes printed. We made it to the gate just as they were starting to board passengers. It was just rude customer service.
Delayed 4 hours from Charlotte to Nashville. Could have driven there faster. Information provided by AA was sparse.
Gate change was a little tough but it was a good flight otherwise
Great flight, great service but most of all- our luggage made the trip with us.,
Gate lady was short & annoyed with us when we had already missed our connection to Albuquerque. She finally gave us both center seats. American Airlines is my least favorite airlines.
