Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 3% drop in price.|
|June||Most popular time to fly with an average 6% increase in price.|
Average price round-trip
|$389||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 44m
The cheapest ticket to Arizona from Jacksonville found in the last 72 hours was $134 one-way, and $275 round-trip. The most popular route is from Jacksonville to Phoenix, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $72.
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All other info
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KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Arizona.
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Scores according to KAYAK customer reviews
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - ones with no baggage should get off first then more control about everybody getting in the aisles trying to get their luggage and holding everybody up"
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "The where very helpful"
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Cons: "No in flight entertainment"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "The landing!"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "The limited space in our seats"
Pros: "The bag service"
Cons: "The flight delays"
Pros: "I like the efficiency of the boarding process & the courtesy of the crew."
Cons: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Cons: "Flight cancelled because of weather"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "Great service all around"
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Pros: "It landed safely"
Cons: "Delayed take-off, one plane for hour or so."
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Cons: "Change d for WiFi. Cheap"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "The customer service was amazing! The amenities made the flight entertaining and enjoyable. The pilot key us informed."
Cons: "Middle seats are physically uncomfortable."
Cons: "Wifi not working"
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Cons: "No entertainment available"
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Cons: "No entertainment - just a long boring flight. Should have some sort of entertainment for the longer flights."
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Pros: "Organized and smooth"
Pros: "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "Good and crew were great"
Cons: "Seating was horrible. No leg room, and I'm only 5'9" tall. Tray table was broken. No cushioning in seat. We're likely to look for other airline choices for long future flights"
Cons: "The 2 hr delay for mechanical issue, having to board and then as soon as we left gate having to go back an deplane"
Pros: "The friendliness and helpfulness of flight attendants was outstanding"
Cons: "God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!"
Cons: "The seat from DFW to SLC was designed for people who have a sever slouch. Very uncomfortable seating position that isn’t anatomically correct."
Cons: "Americans lack of competence caused me to miss this floght"
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Pros: "The entertainment center in the headrests"
Cons: "Switch planes and make that the one that flies between Phoenix and Orlando...the entertainment cent on the shirt flight with 3 kids was better suited for the long flight"
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "Flights got delayed"
Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."
Cons: "How can a plane be this cold?? I travel all the time, but I have never experienced this. It seemed like there was a general temp control - apart from the air vents. I had on a sweatshirt and by the end of the flight was sitting on my hands! Couple that with the “I don’t care” attitude of the flight crew, and I was counting the minutes to landing. Definitely not the AA that I’ve given my business to."
Cons: "Terrible parking, had to book a later flight an extra 75.00 for my bag."
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Cons: "Food, connecting flight long time waiting"
Pros: "Today's trip.was ontime with a great crew. A big turnaround from our last trip."
Pros: "Got to my destination..."
Cons: "Seat was tiny. Felt crammed in there. I'm just 6ft tall, but couldn't even use the headrest...it was a back rest. No individual inflight entertainment on a 3 hour flight? I've had screens in front of me for hour long flights. Left 30 minutes late with no indication as to why. Just one of the most uncomfortable flights I've had in a long time."
Pros: "Comfortable seat and environment, great food, smiling helpful staff"
Cons: "Tsa is very unorganized and extremely rude."
Pros: "Quick time in boarding and exiting plane in Charlotte."
Cons: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "This leg from PHX to TUC, the AA staff did GREAT. They held the last flight for about 10 of us (the last one of the night). Were pleasant and professional."
Pros: "Finally had power outlets. 1 for 3. First class crew great."
Cons: "Didn't honor priority luggage tags. Small seats for 1st class."
Pros: "Stewardess was really nice, friendly. Made me feel welcome and took good care of us"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Cons: "Crew a little slow flight departed later all wwll"
Pros: "Snacks and beverage"
Cons: "Very hard seat"
Pros: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
Pros: "Once I managed to get to my connecting terminal which was an adventure in itself, the original plane we were to fly on was having maintenance issues. The ground crew worked quickly to get a different plane and moved us to an adjoining terminal."
Cons: "LAX. The airport is just a pain with long lines for everything, although staff try very hard to help you get where you need to be"
Cons: "Tight seating. Stewardess over the speaker was very hard to understand. Not a smooth landing."
Pros: "Leg room Kind stewards"
Cons: "No gluten free meal options"
Cons: "Nothing, really"
Cons: "The parking garage is confusing, but worth the extra money to park there."
Pros: "It wasn't a full flight so I had more legroom, since I didn't have a person sit beside me on both flights. The flights arrive on time. Boarding was organized, quick and effective."
Cons: "Flight attendant provided a snack to everyone and forgot to offer a snack to me. There were children on both flights, kicking my seat through 60% of the flight. There was not entertainment provided for brief flights and the snack selection was mediocre."
Pros: "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
Pros: "Over all wonderful!"
Pros: "Easy not very busy airports makes boarding easy. Pay extra for seat but I can choose where to sit+++ Cost was very favorable for flight"
Pros: "Plenty of room for carry-on bags"
Cons: "Charlotte airport was a zoo due to delays of slights coming in but all outgoing flights were on time so many connections including mine were missed"
Cons: "Flight delayed, poor communication by AA on status of flight."
Pros: "well, everything was fine but it was a tiny plane so there wasn't any entertainment and it was a short flight so there wasn't any food."
Pros: "Great flight crew."
Cons: "Being charged at the ticket area for one bag and finding out at the gate it is complimentary."
Cons: "Two hour delay"
Cons: "I've been waiting a total of 6 hours so far. My plane was delayed yesterday and they sent me home, which was a 2 hour drive plus car rental. I came back this morning only to find I'm delayed again for another 4 hours. I'm a patient man but this was a bit to much even for me. This is my first written complaint I've ever had with any business"
Cons: "I tooka trip to Jacksonville Florida and the flight was 2 hours late because they had no flight crew. Guess what on my return flight it was also late about 2 hours. Is this the new standard."
Cons: "The flight was delayed 4 hours. The person in the counter would not tell us what's going on. They would say in 10 minutes the flight is leaving. That way we were 4 hours waiting. Nonetheless, we were waiting in the gate and the personal change the flight information for another flight and no body told us why. When we went to see in the big screens with all the flights. which was the new gate for the flight it kept saying the same gate. When I went to ask what's going on the person in the counter was very rude."
Pros: "Arrived 25 minutes early"
Cons: "Bad news is that we sat on the Tarmac for 45 minutes in a very hot plane waiting for the gate to become unoccupied."
Pros: "The flight attendants were nice and professional."
Cons: "This flight was also delayed almost an hour. Which is the only reason I managed to make this flight. The attendant told us that they had to run tests on the plane. This was after they changed our terminal last minute. We waited around for almost an hour before they let us board and then once on the plane we had to wait another 10-15minutes because they had to fix something else. I am extremely disappointed in my whole trip with American Airlines. I had similar problems on my way to St. Louis for my first trip last week."
Cons: "Really disappointed with the lack of professionalism and the inability to customers / passengers to their location on time even after the multiple delays. We sat on a non moving plan for an extra 45 minutes while we waited to be docked into a gate then wait on a runway driver so we could get off therefore countless people missing their connecting flights & caused to be stuck in Charlotte. Really disappointing and frustrating ."
Pros: "If wasn't late"
Cons: "The ten hour layover in ORD was ridiculous for such a short amount of flying. It takes about 40 minutes from ALO to ORD and three hours to Tucson. A free day pass to the Admirals Club should be provided to those with such a ridiculously long layover."
Pros: "comfortable plane and seats, good pilot"
Cons: "the crew should have handed out sanitizing wipes as you entered and told people who were not covering their noses with their masks that it was required - Per United rules and regulations."
Pros: "The crew was pretty nice"
Cons: "My toddler wasn’t issued a ticket like he should have been so it ended up taking me a long time to check in. I had to sit next to another passenger with a toddler on my lap. Multiple rows had 3 passengers."
Pros: "Great crew! Super friendly! Thanks for making my flight a great one!"
Pros: "Early departure, and early arrival at our destination."
Cons: "Flight was delayed 1 hour on the tarmac"
Pros: "Fast boarding."
Cons: "Second 2-hour delay in a row with United. Mechanical failures to blame in both cases."
Pros: "Flight was safe."
Cons: "The flight could’ve been on time. I missed my connection and my travel times were delayed by five hours. I had friends waiting for me at my destinations and their plans were all messed up."
Cons: "Excellent keep doing what you do."
Cons: "Flight was canceled and I was left stranded."
Pros: "Crew was accommodating."
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Cons: "Pilot calls in sick and the plan b is wait 4 hours"
Pros: "Girl at boarding counter. Male steward. Very nice."
Cons: "Female stewardess over hour late had to wait for her. And she didn’t even smile when she finally arrived. Couldn’t be bothered. Rude and disrespectful to people."
Pros: "The credit was polite, hat was about it"
Cons: "We were delayed coming out bc the plane needed de-icing... IN JACKSONVILLE, but they were unable to get manager approval for de-icing and then the truck was out of fuel. Finally, the pilot moved the plane into the sun (which should have happened much sooner). During the flight, the cabin temperature dropped to low 60s and everyone was freezing."
Cons: "2 hour delay sitting on the airplane!!!"
Pros: "Waffle cookies were amazing"
Cons: "leg room is ridiculous unfriendly attendants"
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Pros: "on time"
Pros: "Direct Flight & Affordable"
Cons: "Zero Complaints"
Pros: "ON TIME,"
Cons: "BASIC ECOMONY PASSENGERS ARE INCONVIENCED AT AIRPORT, WE WERE NOT PERMITTED TO CHECK IN ONLINE AND GET PRINT BOARDING PASSES. HAD TO GO TO AIRPORT TO CHECK IN FIND A BETTER WAY WITHOUT INCONVENCING PASSENGERS.....(AS USUAL)"
Pros: "Crew was very pleasant!"
Cons: "The food was absolutely horrible!"
Cons: "When comparing flights between only United flights, the economy & economy plus categories are a distraction. Especially if you are traveling with more than two people. When comparing across airlines, it is annoying because you have to add back costs that the "other" airline include in their price. In the future I am going to compare all "other" flights without United and then check United as the "low cost provider"."
Pros: "Smooth and efficient"
Cons: "no snacks!!!"
Pros: "nice and easy boarding, good customer relations"
Pros: "I like flying and window seats"
Cons: "There is nothing I can do about it, but the distance between seats is really cramped."
Pros: "Not much"
Cons: "Delays the entire trip for no discernible reason."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Pros: "Frequent communication about the issue to keep passengers updated. Flight crew and gate boarding support were excellent"
Cons: "Plane's tire needed to be replaced. I was irritated because at one point they were saying they needed to fly a tire into JAX which seems ridiculous. They ended up finding a tire once the day shift arrived. I would have expected inspections of planes after flights and for basic replacement parts to be located across their network."
Cons: "4 hour delay. Maintenance issue. We were told Only one maintenance person covering the entire airport"
Pros: "The crew was polite."
Cons: "I paid extra for an economy plus seat and they gave it away. I had to sit in a middle seat."
Pros: "All went very smoothly. Even arrived early"
Pros: "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
Pros: "Thumbs up"
Pros: "The planes were small which were fine because there was still enough leg room.."
Cons: "Sears could be a little wider not everyone is small frame"
Pros: "Flight was on time. Crew was pleasant and friendly."
Pros: "Everything went smoothly."
Cons: "Excellent, on time flight. The only issue I have is people boarding t the back and leaving their luggage in front. We almost didn't have room to stow our luggage. This shouldn't be allowed."
Pros: "Being able to use a digital boarding pass."
Cons: "On my outbound trip my connecting flight changed gates. There was no notice from United or on the terminal monitors. United sent me a text saying my connecting flight had departed already, but when I got to the gate a representative brusquely informed me the flight was departing from the other end of the terminal."
Pros: "We left on time"
Cons: "Delayed, needed to change the second leg"
Cons: "The departure was late. There was no explanation nor apology. As a long term and faithful Alaska Airlines customer I was shocked that a plane would not leave on time and act like it was par for course. Ehhh so what? I'm an older woman and needed help with my overhead luggage. The very young male attendant saw me struggling and just said that is not going to fit and walked toward the front of the plane. No offer to help whatsoever. The plane was small and uncomfortable"
Cons: "United did not service the final destination so they transferred luggage to another airline and then washed their hands of it. When one of4 remained lost they did not help at all!"
Pros: "I eventually made it to Hawaii."
Cons: "Flight was delayed >8 hours. Had to change flights with a late departure and more layovers. Took over 24 hours to get there. Ridiculous."
Cons: "No snacks offered on the plane"
Pros: "They boarded is quickly"
Cons: "Plane was delayed on runway for over an hour. When the passenger next to me asked the lead flight attnd about her connecting flight the attnd was extremely rude and of no help. Any ? was answered with "well just look at your united airways app". Then later I asked what gate we were coming in on and her reply was "the capt just said it". I replied saying "sorry I didn't hear it" and again the flight attnd answered "look on your UA app". I don't usually fly UA so I didn't have it. Overall she was short, snarky and rude with ever reasonable question asked. No one was rude to her but her attitude was shocking. I travel quite often and have never seen an antd speak or act this way to passengers. I understand things get stressful, but I def won't be flying UA again if this is the way they allow flight attnds to speak to customers. She way beyond rude and lazy and I hope the girl she was training doesn't pick up those traits either."
Pros: "This was the most smoothest overall trip I have ever had flying! I loved the new plane (from JAX) and the leg room since I'm 6'5 and it was very comfortable. Everyone involved in the process were very professional as well."
Pros: "Excellent service, amazed that on flight attendant was capable of serving everyone on the flight."
Cons: "A tight fit for seats, luckily it was short trip. I tried hard not to spill over in the other person seat. The arm rest did not help, made it worse."
Pros: "No entertainment. Water and assorted chips were fine."
Cons: "Plane very nice. Good leg and seat space."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "Good flight, love frontier"
Pros: "The flight attendants were very nice and comforting, as this was my first time ever flying and I was terrified."
Cons: "The boarding staff were rude! There was absolutely no form of entertainment. The seats were uncomfortable online said they recline for comfort however I couldn't find anywhere to get them to recline."
Pros: "Easy check-in with app. Boarding by zone was smooth. The best part is that they send emails with with great deals, so the price was amazing!"
Cons: "There was no entertainment offered. No complimentary food/drinks."
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Cons: "Flight delayed To much extra charges (seat, carry on, etc)"
Pros: "Great take off and landing. Very comfortable seats."
Cons: "That no snacks or beverages were provided for free"
Pros: "That they waited for a plane to get in and take the passengers who were already booked. Between the holidays and bad weather, it was the right thing to do."
Pros: "Was late but the time was made up in the flight. Was quick and fine."
Pros: "absolutely nothing."
Cons: "cheap seats, dirty plane, garbage in the front pockets. Nickle and dime you to death on everything!"
Pros: "Boarding seemed to move really quick and seats were comfortable and seemed roomy."
Cons: "Flight was an hour late leaving. Check in at ticket counter was beyond packed, the line wrapped around."
Pros: "Flight was short"
Cons: "I was not informed that I would be forced to pay for a carry-on, which was more expensive than checking my bag. I checked it, which then forced me to have an additional 30 minute wait at baggage claim. Horrible experience especially due to the splitting headache from the child who was screaming louder than I ever thought humanly possible (that obviously wasn't the airline's fault though)."
Pros: "Clean cabin"
Cons: "Long layover in Denver was 2 1/2 hours. It just made for a very long day."
Pros: "safe, on time"
Cons: "luggage and seat fees"
Pros: "The first price."
Cons: "The second, third, and fourth expense. Seat charge, bag charge, snack charge. and I still have a return flight to make. I wish I'd paid $250 to AA and gotten a better departure time and not had all the after charges to boot. Seriously, charge me for a carry on? I'll stick with American."
Pros: "The flight attendants were helpful and personable."
Cons: "After paying the already inflated baggage fee online, they claimed I hadn't paid and made me do it again at an even higher rate. Also, the seats are hard and uncomfortable. No drinks or snacks available unless you are willing to shell out money and pay three times as much as you normally would for those items."
Cons: "1. You can't use electronic boarding passes, which I didn't know until I had made it through the security line in a huge airport. They sent me back to the frontier gate, but by then I made missed my flight. 2. They charged me $100 for a new flight 3. The seats were like rocks 4. They charge for sodas and carry on bags I think one of my fellow passengers said it best when someone asked him what he was doing after the flight, "Trying to regain the dignity this airline has stolen from me""
Cons: "The customer service from Frontier was atrocious! Avoid at All Cost!"
Cons: "Angry staff, uncomfortable seating, and the poor scheduling updates."
Pros: "The crew was as helpful as possible, very kind and clearly as frustrated with the situation as we were, and did their best to make sure the rest of our flight was comfortable."
Cons: "My flight was delayed for three hours. We were loaded on to the plane, then told it would be another hour, got off the plane, got back on, and it was still another 20 minutes until we started moving. It was tiring, frustrating, and caused a lot of issues with my ride in Phoenix. I do understand, however, that many of the issues were unavoidable, such as mechanical problems and missing mechanics, but it was frustrating nevertheless."
Cons: "I had a pretty unpleasant experience with Frontier on 12/21/15. Rain in San Francisco caused flight delays. Go figure. Frontier kept us waiting for six hours then cancelled the flight. They were rude; they didn't help their customers, including families with kids, get on other airlines; said they would try to getpeople out of SFO in the next couple days! When I realized I would not get to the wedding I was trying to attend, they siad they wouldn't refund my money' When I insistedon a refund they then said there would be a $19.99 cancellation fee. Eventually, they agreed on a refund. Pretty poor way to run a business. On the other hand, when I needed to cancel my Enterprise car rental, I was able to do it in less than two minutes over the phone - no hassle."
Pros: "The crew was fine."
Cons: "It is incredibly dishonest to not include the 40$ fee to carry on any bag, and 13-20$ fee to choose a seat, bringing up a 60$ per flight leg additional cost. That means roundtrip tickets can easily be 100$ more expensive than listed, making other, more reputable airlines actually cheaper. Not to mention they do not take electronic tickets like every other airline, and when the flight was delayed, I went to have my ticket printed and no one was staffing the desk and no automated kiosks were available. I managed to flag someone down and they wanted to refuse to print me one because "my flight was listed as earlier" despite me being emailed by them that the flight was delayed. I eventually got to my destination, but I will never book a flight with them again. Let's not even mention charging for water, the plastic seats on the plane, etc. Terrible airline."
Pros: "I got where I wanted to go for a reasonable price."
Cons: "I did not calculate for the extra fee for a carry-on. I'm always disappointed when I don't get a complementary beverage and snack. Sad but worth the savings."
Pros: "Nothing... Charging for baggage overshadowed everything I canceled the return and Booked on southwest. This is an dishonest, tricky, unethical company."
Pros: "Very efficient and friendly crew."
Cons: "Flight delayed."
Cons: "$45 for carry on!!!!!!!!!!! We had no idea. No where did Kayak let us know that there would be extra charges for carry on. Never will use Frontier again, if possible."
Pros: "The smooth flight"
Pros: "paid for exit row - was very comfortable"
Cons: "Was surprised that it cost to bring even a carry-on item - also, that soda had a charge. Should have been clearer when the cost of the flight was identified, in particular the carry-on charge."
Pros: "Staff was friendly, aircraft was comfortable, there was no line at check-in desk."
Cons: "Baggage policies are very expensive and inconsistent with other airlines."
Pros: "Friendly staff"
Cons: "Hidden costs, uncomfortable seats, little space. Not worth the cheap tickets when you then have to pay for a seat and high prices for baggage. It comes out the same as other airlines."
Pros: "Not much"
Cons: "I did not like the carry on fees of $45 per bag. Flight 1365 had some rude stewardess who in my opinion has something against Asian people. The plane landed in the wrong terminal. Taxi'ing took a long time. the seats aren't adjustable ."
Pros: "Would liked to have known I was going to have to pay for my carry on bag prior to purchase to fully understand the costs"
Cons: "The crew was very gossipy and not as professional per other experiences flying"
Pros: "The flight itself was okay, except there was a 1.99 charge for a can of soda. But what really made the trip miserable for me is that I was charged 60 dollars at the gate to carry on my small bag which would not fit under my seat but did fit in the overhead space. Nowhere that I saw when I bought this ticket did I see on the website that I would be charged for carry-on luggage. When I got my boarding pass, the guy asked if I wanted to check my bag and I said I would carry it on. We agreed the size was okay. He did not mention to me at that counter when I was getting a boarding pass and we were talking about the bag that there would be a carry on charge. I didn't learn about it until I was at the gate and couldn't do anything about it. If I had been told at the counter, it would have only been 45 dollars and 30 to check it which I would have done. On the plane - thinking about it - I realized he must have been told by the company not to mention the charge so that I would have to pay SIXTY DOLLARS to carry my bag on and the company would get maximum amount of money from me.. That is a complete scam and I feel really ripped off. Because of that experience, I WILL NEVER FLY FRONTIER AGAIN! and I am telling all my friends to stay away from Frontier as well."
Pros: "It was only 15 minutes late. Security and check in were easy to navigate"
Cons: "it was late and we missed the shuttle in Phoeniz"
Cons: "Last minute gate change required going through security twice snd 1 hour late departure."
Pros: "Crew was fine. Plane seemed safe and pretty clean. Already knew about the extra baggage charges and such, and this was still cheaper, which is why I went with it. But even that didn't prepare me for the extreme either incompetence or unpreparedness."
Cons: "If I'd already known about this, I could have kept my rental for a few more hours. Instead, I dropped off my rental early and showed up to the airport a couple of extra hours early so that I could just relax, eat, and read a book. As it turns out...these idiots aren't capable of checking bags for more than one flight at a time. So the bags I was going to check? I had to not only lug them around the airport for an extra 2 or 3 hours (since I couldn't go elsewhere after dropping off my rental car), but I also got delayed at the TSA checkpoint, because I wasn't considering the souvenir sodas and such that I had PLANNED TO CHECK and therefore shouldn't have been a problem for me. So yeah, I had to take my stuff over to the side and go through it and have my stuff thrown away and lose half of my "relaxation" time, all because Frontier is only able to handle one flight per 3 hours (and yes, they did tell me to come back in AT LEAST 2 HOURS, which was less than 2 hours before my flight, to actually check my bags). What a waste of time, money, energy, and trust. NEVER AGAIN."
Cons: "Frontier nickel and dimes you for everything possible. They advertise that they cut back on all of the luxuries to save money on the ticket itself but after all of the extra charges you end up paying more than with any major airline. Not only do they charge you for checked bags, you get charged $30 for a carry on bag, $60 if you don't check in online before your flight. You have to pay extra for pretty much any seat on the plane. My wife and I paid $16 per person to sit in the window and middle seat in the second to last row. Nothing is complimentary. They even charge you if you want more than one cup of water which should be illegal. The seats are horribly uncomfortable (think stadium seating at a baseball game). Also, the customer service over the phone is awful. The employees literally read from a script and say the same thing over and over again until you give up. This is officially the worst airline I have ever travelled with and will never choose Frontier again."
Pros: "Got on the plane fine. Crew was nice."
Pros: "The crew did thier job."
Cons: "I didnt like standing in line 45 minutes waiting for someone to check my bags. I didn"t like having to pay$110.00 to take my bags with me. I didn't like having to pay for a seat after I bought the flight. I felt like I got nickeled and dimed for a flight that was skupposed to only be $167.00 and cost me over $300.00"
Pros: "Checking in and the like was all fine. I was pleasantly surprised that the flight from San Francisco to Phoenix was only 1.5 hours, when frequent travelers of this route said that it usually takes 2 hours. Pilot was great. Ordered snacks and drinks. Pleasantly surprised that the Chex Mix was a sizable bag and not an air-filled handful of snacks. Free newspapers at the entrance of the flight was GREAT!"
Cons: "Pretty sure our two middle-aged flight attendants were NOT sober. The first clue came when they were doing the safety demo and something seemed off. Later when they were coming around with drinks it was obvious to me that they had been drinking. Hey, don't get me wrong, I ordered a drink on the plane too! But, they were so slow with service, being overly chatty and smart-assy with everyone they talked to. I'm all for having fun, but these women went a little overboard and were slow to serve, and sassy where it was unwarranted. I was traveling with 2 other friends, we were all seated separately, and when we met up after landing, they said the same thing. Two jeers for the staff, I've never seen this before. I will say that I flew the same airline home and the staff there was wonderful, and sober as far as I could tell."
Pros: "My return flight from Houston to SFO was scheduled to depart at 2:50 pm. I showed up at noon to check in, and had to wait an hour for Frontier personnel to show up to man the check-in desk. Two of the three automated kiosks were out of order, as well."
Pros: "Frontier is cheap as hell. They charge you for baggage but aren't as bad as Ryanair. If you check in online and pack a reasonable amount of toiletries and a laptop into a travel bag, you can expect a travel experience that is superior to Greyhound for the same or less. Don't compare them to first class on Emirates, that would be unfair. Compared to Greyhound or Ryanair, it was a superior travel experience."
Cons: "Small in flight tray tables unable to hold a laptop. No biggie."
Pros: "Unprofessional boarding employees. Lack customer service."
Cons: "Prices Extra charges Bagging Crew members Flight seats"
Cons: "Delayed departure."
Pros: "Thank you for providing water! Everyone was very nice and I was comfortable. We left on time on a day when many flights were grounded. Go frontier! Also, there was water at the gate in Houston. I was horrified because at Frontier's gate in Kansas City there was no water. Inhumane."
Cons: "Cost of carry on too high. Delayed flight. Flight attendants rather rude."
Pros: "Getting home!"
Cons: "The usual. Someone kicking my seat ever 5 mins. And the delay but I didn't mind."
Pros: "The crew was great, very helpful and friendly!"
Cons: "No free cookies. The kid behind me kicked my seat too many times."
Pros: "Offer free drinks"
Cons: "Nothing free to drink"
Airlines flying from Jacksonville to Arizona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights