The price of the tickets isn't matching the flight experience. No matter how long the flight is, you're only getting pretzels. The flight attendants looked unkept and over it.
Only one drink pass through the cabin for a 4 hour flight. Quite rough and bumpy landing.
WiFi on the flight was not working. Thus, entertainment options were limited.
Flight was awfully bumpy and landing was a bit jolting. I was in the restroom when snacks and drinks were served and was not asked if i wanted any. I had to ask for water finally.
Employees were kind and funny, as always! Flight was late but no announcements were made for people with tight connections to help them transition quickly. No service due to turbulence.
Crew was great flight was great baggage claim was a failure. It took over 1 hour for bags to arrive. Poor communication poor effort when I spoke to the supervisor about the delay
Planes are aged. The wifi is unreliable and on many fights, no-existent. The flight attendants were very good.
I had a wonderful flight, but the only thing that annoyed me was how crowded TSA was. I still believe airports and all planes work together to bunch everyone together to drive up cost.
Easy to book and to get check in and get on and off.
Everything worked well. Crew was as entertaining as is possible on a plane flight. Southwest still has good legroom:
This had nothing to do with Delta… The flights were on time and flawless. The service was excellent. We purchased seats in (aisle/middle) comfort plus since this was a cross country flight. Unfortunately, the woman seated at the window was 300+ pounds and, as might be expected, covered up about a third of the middle seat also. there was absolutely nothing that Delta could have done about that… I just don’t know what the answer should be. If you purchase a seat, you should should be able to use the entire seat and not just the portion that someone else is not sitting/oozing in. Disappointing…there should be something that could be done….I'm just not sure what solution could be.
The worst part was I was NOT allowed in the lounge even though I was holding a first class ticket and have a premium American Express card. I have flown Business or First Class with many airlines. Delta is the ONLY one who does not extend this courtesy to anyone except people who hold the very expensive American Express card. As a result, I won’t fly Delta if I have any other choice.
The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.
The young man who was our flight attendant in first class was lazy and did not do his job well at all. Never offered drinks upon boarding - actually I take that back... said "are you okay with water" as if I do not want to get you anything else, only passed the snacks around once, got my drink order wrong and then never offered a second round of drinks. He was the worst I have ever seen on Delta and we fly a lot.
Flight left early and arrived early. the whole trip was excellent.
Newer plane, relatively easy boarding, not a full flight and was told that we could not be moved up because of weight and balance issues. Otherwise, a very good experience.
Everything was great. Great service, excellent communication, and early arrival
I sat in comfort plus. It was fine. Seats were comfortable. I got drinks and snacks.
Good and consistent Printer in lounge did not work for me :(
Great - This was the last flight before hurricane closures and did a quick turnaround to get the plane heading north. Much appreciated.
Multiple delays and not straight answer from the United team
Food and flight attendents with positive dispositions and friendly behavior, more professional attitudes
We paid extra for the seats with extra leg room. But we were not allocated the seats with extra leg room nor refunded the money we paid for the seats.
I liked all the informational texts. I always knew where to go and when .
Liked the hospitality . The ight took us 6 hrs to get from fort myers to ewr.
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
Awful. Worst airline I have ever been on. Crew were among the rudest people I have ever dealt with. United staff members were rude and disrespectful. My flight was delayed, causing me to miss a connecting flight. I understand things happen, but when staff start lying about what actually happened, that is when I have an issue. Just be honest, really it isn’t that hard. I’m being very honest with this review and I don’t find this difficult what so ever. In fact, because of United Airlines, my Christmas holiday was off to a really rocky start. As someone who has traveled across the world, it has only been United that I have had a truly awful experience.
Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.
Boarding always seems a bit chaotic. Seat spacing could leave more for leg room.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.
The trip was very smooth and they provided great customer service
We kept being told that the flight was full and that all overhead compartments were full and therefore had to check in our hand luggage. We were some of the last people to board and noticed that there was still sufficient space in the overhead compartments. We were obliged to check in hand luggage when there was space and so had to wait at luggage retrieval which took a while to then noticed damage to our luggage - not a great experience!
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
What, first class and not even a cup of coffee before landing at 5 am in First Class? Really?
I paid for what I got which was cheap, I brought my own entertainment. I knew what to expect, so I could be prepared. If you’re flying economy, check in early like me. I have no problems with my flight, was on time, staff were friendly, and overall good experience.
Customer service in first class does not exist on American Airlines
Flight was delayed due to a steering issue with plane. The delay caused me to miss the connecting flight. The delay caused me to spend an extra 21 hours in airports and flights to get to my destination. The plane issue obviously should have been found and fixed before we even boarded. Ridiculous.
Had to go get beer myself from attendants in the back of the aircraft
My flight back my reservations were list because they said I didn't pay my pet fee when I had a receipt
