Daily cleaning, installation of cabin HEPA filters on flights from Jacksonville to Central America
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 36m
The cheapest ticket to Central America from Jacksonville found in the last 72 hours was $136 one-way, and $316 round-trip. The most popular route is from Jacksonville to San José, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $136.
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Scores according to KAYAK customer reviews
Pros: "We left as indicated though late and reason was Provided when asked. Appreciate the truth told."
Cons: "Th seats are worn"
Cons: "So wondering why passengers aren’t supposed to open their shades upon landing. Otherwise, there’s no way of know exactly when you are going to land to prepare for that impact."
Cons: "Multiple delays and changing of gates. Sitting on the tarmac waiting to deplane for longer than communicated by pilot."
Pros: "The crew member was very pleasant and very professional. She was kind and respectful and made us laugh."
Pros: "direct flight was good"
Cons: "customer service and an on time flight...several delays and lost my luggage"
Pros: "The crew was attentive and friendly."
Cons: "My entertainment screen never worked for more than 30 seconds. I had to watch whatever my neighbor was watching."
Pros: "Plane was clean and on time"
Cons: "Better snacks"
Cons: "I pick Jetblue over other carriers because of the ability to watch TV. It wasn’t working today and the attendant was aloof and uncaring. What was worse was the bathroom in the back that was ‘out of order.’ Both of these made my flight less than I would expect and I will consider another carrier"
Pros: "The captain was nice, the cabin was clean, and there was more leg room than I am used to having."
Cons: "One of the flight attendants seemed to be in a bit of a mood. The seats weren't the most comfortable."
Pros: "On time, quick boarding, excellent crew"
Cons: "Seating area was not clean"
Pros: "I liked that they allowed my dog to get on board with me in the end. I like that they had delicious options for snacks and good entertainment during the flight."
Cons: "I didn’t appreciate them questioning me about the comfort dog when all the papers were right in front of the attendant. Also, I had called in several times to make sure I had everything I needed to the last min change in having to bring my dog with me. I was told over the phone that I could have up until I boarded but then got to the airport and was commented about it a few times by JetBlue associates. It is confusing and fairly stressful especially when I called in ahead of time to confirm I was ok."
Pros: "I enjoyed the lively crew how kind and polite the flight attendants were the complimentary snacks"
Pros: "See above"
Cons: "Nothing to speak of."
Pros: "Boarded early, plenty of leg room, delicious in-flight free beverages & snacks, arrived at DCA 27 min early. My wife had a panic attack and the two stewardesses took great care of her and calmed her down. Despite my wife's condition, the stewardesses took great care of the rest of the passengers, too. We've flown JetBlue to Puerto Rico and loved the service. My adult son is a fan of JetBlue."
Pros: "The fly-fi worked very well."
Cons: "The "tv" didn't work - One of the things I like about Jet Blue"
Pros: "We were delayed before take-off but the Captain kept us informed, great job!"
Cons: "WiFi was not working DirecTv did not work Plane was dirty Seats so old and dirty that the leather was black and cracking"
Pros: "Flight was marked as delayed but actually left about 5 minutes early."
Pros: "My flight on Jet Blue to and from Jacksonville, Florida was excellent. On the way down I met a gentleman who shares a lot of my Masonic interests and on the return flight I sat next to a gentleman that has a military background that allows him to help people who are trying to complete their high school education."
Cons: "Had to pay extra for the comfort and leg room."
Pros: "Getting through the airport was a breeze"
Pros: "The plane that the rerouted to replace the original plane was very comfortable. The email updates where better then the information at the gate. Normally, I enjoy flying JetBlue however, this weekend's round trip was disappointing. My 1st flight was delayed about 5 hours and the return flight was delayed as well."
Cons: "The long delay and limited snacks. (After that long delay) The incident on the plane- the passengers had to take action and not the flight attends when a passenger threaten by another passenger. A good Samaritan came to the woman's aid and ensure she was safe by switching her seat. Prior to this, another passenger had to use her call button to try to notify the flight attends because the woman was unable to. (That was her second attempt to notify the attendants). I am unclear to why her first attempt to change seats was not taken under consideration by the flight attended. The alleged passenger was clearly intoxicated and had fallen on the women. The flight attends did intervened after the flight landed at FLL. The woman was detained on the plane along with the alleged passenger. Once again, I am not sure if that was wise. The woman could have been taken off the plane safely and quested at the gate at a safe distance. The alleged passenger was too intoxicated to comply with the flight attends requests to disembark the plan. I would have liked for the JetBlue flight attends to be more proactive or at the very least to keep an eye on the situation to ensure it did not escalate. This all could have been avoided if the woman's 1st request to change her seat to one of the many available seats was granted. Better ye,t for this alleged passenger to have never been able to board the plane in his condition. It was physically noticeable and the surrounding passengers stated they could smell the alcohol on him. Disappointed!"
Cons: "No one likes delays - our flight was delayed 1hr and 20 minutes."
Pros: "Roomy seats, good snacks, great crew!"
Pros: "Swift boarding procesx"
Pros: "Flight staff"
Cons: "The snacks are limited"
Pros: "They left me behind because I was there at 532 am and not 529 am , I thought the gates closed At 545 which they did and my airport shuttle was half an hour late so I’m still waiting 6 hours later to go on vacation"
Cons: "I don’t like late shuttles. I don’t like being told I can’t get on Jet Poo even though I had TSA precheck . Back to Delta"
Pros: "First time flying Jet Blue and had no idea what to expect. Friendly crew, clean, very generous with drinks and snacks unlike other airlines. Good entertainment options."
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "Everything was excellent."
Pros: "On time."
Pros: "Decent flight, accommodated requests on short notice, no mishaps will use airline again!"
Cons: "Everything was good."
Cons: "Flight was delayed 5 hrs and the reason they said was due to weather But the weather in Fort Lauderdale was not bad. Even the pilot said beautiful weather in ft lauderdale as soon as we boarded. I called the 1800 they said it was delayed to a crew member. Then I asked another car rep she said it was a delay from Cuba. So three different stories and worst experience ever! Then when we arrive the crew wasn’t ready"
Pros: "An hour and half late due to mechanical issues in FLL"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Cons: "They cancelled the flight and made no effort to rebook my 83 year old mother! She was very frightened and confused. She finally bought a ticket on AA and came home later that day!"
Pros: "Can't believe how much room there was in the more space section."
Cons: "Baggage was 25 dollars but airline checking same size bags for free at the gate?????"
Pros: "Easy, comfortable, quick."
Pros: "Medical emergency caused me to cxancel and you folks refused to refund!"
Cons: "Gum in my seat, no food or drink served,"
Cons: "The flight was delay twice and the logistics at the airport are horrible."
Pros: "Service at the ticket counter was excellent."
Pros: "The flight was fast.and everybody had a great attitude"
Pros: "Plenty of legroom, even in economy"
Cons: "plane parked at gate all night for 6am morning flight; engine light came on during warmup and we were delayed 2+ hours. had a lousy flight in on JetBlue from JFK too"
"Crew is very assistive Screen auto reboot several times"
"Couldn’t have done anything better."
Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Cons: "Lost my bags"
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Pros: "The where very helpful"
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Cons: "A late flight due to a mechanical problem. Missed connection and Delta was of little help."
Cons: "Working USB ports. On time departure."
Pros: "Clean Washrooms"
Cons: "N A"
Cons: "No in flight entertainment"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Cons: "Crew wasn’t approachable"
Pros: "The landing!"
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "The limited space in our seats"
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Cons: "Flight cancelled because of weather"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Cons: "Delta allowed flights with empty seats going to the same destination to take off without trying to fill them w passengers who were delayed on other flights. Our flight was delayed more than three hours, and it’s a shame that some folks could have been accommodated on that flight but were not."
Cons: "My initial flight was changed from 9 am to 5:55 am.... this is. It what I wanted or I would have purchased it. On this flight we had a 3.5 hour delay for mechanical!!!"
Cons: "Padding on seats are worn out. Very uncomfortable"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Cons: "Change d for WiFi. Cheap"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Cons: "We were delayed. Then they boarded us and we left the gate to then sit out in the 108F sun. They knew before we pushed back the wheels up time was extended again."
Cons: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Cons: "No entertainment available"
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "Good and crew were great"
Cons: "Seating was horrible. No leg room, and I'm only 5'9" tall. Tray table was broken. No cushioning in seat. We're likely to look for other airline choices for long future flights"
Pros: "Online prompts for a flight I couldn't cancel."
Cons: "Online prompts for a flight I couldn't cancel."
Pros: "Flight, plane, and crew were great."
Cons: "MEX customs was a nightmare."
Cons: "Not canceled the flight for no reason. You need better entertainment."
Pros: "Very good crew."
Cons: "Both in-bound and out-bound flights were delayed."
Pros: "Nothing in particular"
Cons: "A more organized boarding process"
Pros: "Crew was good, food was good."
Cons: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Pros: "The seat"
Cons: "The food"
Cons: "Be in time, over 1 hr delayed."
Cons: "Good service."
Cons: "Over booked"
Pros: "The flight from Vancouver to Mexico by Aeromexico was cancelled. I was assigned a different flight at 6am the next morning and we could not board in the last minute when we were at the door (it looks like the flight was overbooked)... Finally we are in Lima but our luggage is lost."
Cons: "Please let me know what can we do.. Is there any kind of compensation we are entitled to after going through all this..."
Cons: "Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing."
Pros: "Luggage was found that was good"
Cons: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Cons: "I was not happy to be told that I could not take my carry-on in the plane because the plane was supposably full. Several people that came after me had their carry-ons and there was space. My carry-on bag was a gift and it was damaged just like I told the attendees it would happen."
Pros: "Flight on time, all personal was very helpful and kind"
Cons: "No choices for breakfast and the one served on first class not so great."
Pros: "Todo en tiempo y el personal muy amable"
Cons: "El mapa del avión y la realidad no cuadraba. Al hacer el check in era un mapa y escogí un lugar y en realidad había una fila más."
Pros: "Will choose Aeromexico again! Very nice and helpful crew and staff. Appreciated that food and beverages were served."
Pros: "Ease in ticketing."
Cons: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Cons: "Food is baad"
Pros: "Servicio. Puntualidad."
Cons: "Todo bien"
Pros: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Cons: "Rough Landing"
Cons: "My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated."
Pros: "Todo muy bien"
Pros: "Vuelo acorde con el horario establecido"
Cons: "Regular atención del personal en el aeropuerto"
Cons: "Crew standing in the back talking to each other with their backs on us"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Charge for baggage"
Pros: "Close for connecting and had lots of staff to get you there on time."
Cons: "Food mediocre"
Pros: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Pros: "Ontime and pleasant"
Cons: "Flights were delayed a couple of times."
Pros: "It was a direct flight."
Cons: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Pros: "Actual flights were on time"
Cons: "The airline changed my flight a few days before my trip changing my layover from 2 to 15 hours, providing no form of compensation. I suspect they cancelled my original flight because it was not full. A trip with a 15 hour layover would have been cheaper originally. Mexico city airport has poor amenities and internet access."
Pros: "Flight attendant were very nice, great prices,"
Cons: "There was nothing I didn’t like"
Pros: "La comodidad la amabilidad de las personas."
Cons: "La comida"
Pros: "I like that there are USB charging ports under the tv for every seat."
Pros: "Good service and good price"
Pros: "Nothing. We’re not there yet"
Cons: "Everything. AM customer service is beyond horrible and unhelpful."
Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"
Pros: "Everything was on time and efficient. Boarding and de-planing went by quickly. The staff was really friendly and there were great movie options that made the flight go by quickly."
Cons: "The food wasn’t stellar but it was fine. I’m vegetarian so it would’ve been nice to have had a vegetarian option, but nontheless, I was grateful that a meal was provided as many airlines no longer offer complimentary meals."
Cons: "Entertainment center TV on the seat doesn't work"
Pros: "Entertainment Modern airplane Comfortable sit"
Pros: "5 stars to the supervisor Octavio"
Cons: "The rest of the Team do not know what customer service is"
Pros: "The food and drink"
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "Everything. Everybody very helpful"
Pros: "Very courteous crew. Great service. Food was excellent. Bilingual staff and no flight delays."
Pros: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
"I liked that the plane wasn't full so I could stretch out. I didn't like that there wasn't much of a choice of cuisines."
"Aircraft AUS->LHR, food, service"
"My luggage did not arrive. The person at Zagreb did not get my name, phone nor my email entered correctly. My cell phone service did not work well and so it made it really hard to communicate with British Airways. I thought that I had put this information in my profile when I signed up for the rewards program and would have thought that BA could have used it. But nope. My husband had to call them from the states and correct all the miss entered information and then about three days into the trip I received my bag."
"Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak."
Pros: "Are you kidding? Its BA. Nothing but the time and route were good."
Cons: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Cons: "better assistance for people on wheelchairs in the airport."
Cons: "Plane was late taking off, Crew did not provide water when requested. They were busy with beverages that they could sell at a cost."
Pros: "Pilot was friendly and addressed the crew and passengers multiple times with updates."
Pros: "The crew provided the best service I think I’ve ever gotten on a flight. Attentive and friendly!"
Pros: "Crew was great! Helpful and nice"
Cons: "Walk by and offer water more often."
Pros: "Very good crew. Friendly. Smiling. Helpful. Short flight. 50 min."
Cons: "Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!"
Pros: "First bed and bedding Food was nice Drinks are great - both choice and quality"
Cons: "Lighting in the cabin No dedicated channel to board and to go through immigration on arrival"
Pros: "The crew was friendly."
Cons: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Cons: "BA on line does not always respond"
Pros: "The service was above average but not excellent - with a nearly three-hour delay but of no great concern to me."
Cons: "For some reason, my frequent flyer points went to a BA account that was established because I have a previous "Delayed Fight Claim" with BA. I specifically didn't make mention of this account when I set up my account with Expedia because I wanted the points rewarded to my Qantas Account as has my previous BA flights."
Pros: "We slept the entire flight since this was the second leg of our journey."
Cons: "Plane departed 40 minutes late even though we were on board in time. Congestion at Heathrow was the problem, but this was not a problem for us since we got an extra 40 minutes of sleep."
Pros: "Flight attendants were pleasant."
Cons: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Pros: "Virtually nothing"
Cons: "Overpriced. 90 minutes late departure due to “late inbound aircraft”. Uncomfortable seats - in “Club Europe”. Abysmal food - what would be an economy snack in a decent airline. Really, don’t bother with BA. It’s Ryanair with better livery."
Pros: "Why have they destroyed this once great airline. Better choice of destinations and better prices and similar poor service from the Budget Airlines..Once I return I WILL NOT fly BA ever again."
Cons: "Paying top dollar for the fare and the being asked to pay for the food and drink which was hugely overpriced anyway. They are now an Expensive no-frills budget service airline."
Pros: "All the normal stuff of flying domestic."
Cons: "The way that my brand new suitcase was damaged on the flight and BA just said that handles are excluded from bag damage. Thus, they can do what ever they want with your bag's handles, manhandle it and not take any responsibility. My suitcase was clearly damaged by the way it was handled since i booked it in till i received it again and they just said sorry...there is nothing we can do for you!!! Now that is is poor customer service."
Cons: "Snacks were good!"
Pros: "Simple flight left later than expect but arrived earlier than scheduled. Leg room was plenty and not like other airline where you feel packed like sardines."
Cons: "Nothing so far just a shame my luggage was damaged."
Cons: "Unable to book a seat in advance"
Pros: "The seats assigned."
Pros: "Excellent service all around. Would definitely fly Iberia again"
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Cons: "In the last leg ie with breakfast they offered only orange juice coffee or tea but no drinking water."
Pros: "The dinner on the cross Atlantic flight was good. Crew was nice"
Cons: "I'm a senior citizen trying to stretch funds to travel -- paying extra for an early seat assignment is not in my budget. Logging in 24 hours ahead to get a seat was incredibly inconvenient--I happened to be in a museum and without WiFi. (It could have been in the middle of the night or on a connecting plane.) I then had trouble entering all the required data and was finally told I had to wait 24 hours to try again-- that made no sense because I had to be on my flight 24 hours later. As a senior citizen who struggles with using the internet, it is particularly difficult. PLEASE let people choose a seat when making a reservation WITHOUT charging extra."
Pros: "Cabin crew was very friendly. On board entertainment worked. Food was good. Overall a much better experience than our flight to London"
Pros: "Very little."
Cons: "Flight was delayed. The seats are uncomfortable and too small for even normal size male. Food was disgusting. Staff were very nice and helpful if asked. I think all the space and comfort were in buisiness and first class. Economy class is still paying for a ticket, make up most of the passengers and deserves better. Getting into a seat was like getting into a straight jacket."
Pros: "The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!"
Cons: "The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight."
Pros: "I'm a regular flier. I'm a British Airways Gold Member and inflight a lot. Best Cabin Crew Hands Down."
Pros: "Check-in was very easy and actually quiet compared to the rest of the airport."
Cons: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Pros: "I was at least able to upgrade and get an aisle seat"
Cons: "The cabin crew was just bad. The flight attendant assigned to our area, World Traveler Plus, would forget orders, not bring enough servings. Did not accommodate at all. I will not fly BA again."
Cons: "Couldn't even get a cup of coffee on the flight without a fee. Even on a short flight, you should be able to get water/tea/coffee..."
Pros: "Flight was good"
Cons: "Easirent The car rental company that I got from kayak Total disaster waste of time did not end up taking the car I got an excellent rate and then they try to rip me off on the Insurance You should not do business with them"
Pros: "Great flight."
Pros: "Nothing went wrong, everything on time"
Cons: "Mediocre service, not what you expect from a premier carrier, I have not flown BA in many years and my how the stands have slipped. Economy was sub par with little to no room, not comfortable for a 7 hour flight."
Pros: "Friendly service Delay Notification"
Cons: "Extra cost incurred by delay 5/6 lost time in total"
Pros: "Quick flight. Nice crew"
Cons: "The fact that there was no free food and drink on the flight."
Pros: "Very efficient and speedy service delivering my delayed luggage on the way from Toronto to Amman."
Pros: "I was booked onto an American Airlines flight back to Chicago. It was lovely"
Pros: "even better!"
Pros: "my vegetarian meals were excellent, very pleasant crew"
Cons: "not a great selection of movies, was hot a lot of the flight"
Pros: "boarding plane via two entrances simultaneously flight departure was ON TIME"
Cons: "Boarding process was essentially a stampede. all general boarding called at once Ridiculous number of levels of elite/first class/preferred/platinum/gold club members. You're going to run out of elements to name your BS elitist clubs after. There seems to be a trend where flight attendants physically lean in and force passenger seats upright prior to landing. I appreciate the frustration, but I don't like being caught in the crossfire when they lean over me to do it."
Cons: "23 kilos for the large luggage is NOT enough for an international flight. When tickets cost SO much money you should be able to have a bit more weight!!"
Pros: "Getting off the plane"
Cons: "Entertainment system did not work on any of the seats."
"By the time we got to our gate after check in, our flight had been delayed enough for us to miss our connecting flight. I attempted to rebook our flight via the AA app, but it wouldn’t let me choose a flight until the following day. I went to the desk to ask for help, (there was no one else at the desk that needed help and there wasn’t a flight boarding at the time) and when I explained what was going on I was very curtly told “Don’t do that! Call this number!” and she threw a postcard with a phone number on it at me. When I tried the number, it wouldn’t connect, I only got beeping on the other end. I returned to the desk, where fortunately, another employee was able to get me seats on a flight later that evening. When we landed, our original connection was also so delayed that we were able to catch it and fortunately, the employee there was super helpful in getting us seats on that flight again. However, I continued to get notifications for the evening flight that we would have taken and it too, was very delayed."
"Connecting through CLT has become the new ATL. For whatever reason going through Charlotte is causing delays. We got to do better!"
Cons: "Notified better for the reason why the flight was cancelled."
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "crew kept hitting my arm with cart and butt. imnot obese at all...…..they never apologized. too small...…………...squeezed in"
Pros: "The idea of having inflight entertainment."
Cons: "1. Crew moved my luggage without asking, 2. Sat in window seat and it was easily 85 degrees, 3. Seat is not made for someone 6’2”. Neck support falls at shoulders which was super uncomfortable, 4. Inflight entertainment worked for a bit then didn’t."
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Pros: "Crew was courteous; greeted entering and departing the plane. Flight arrived on time."
Cons: "Increase leg room and widen seating- way too narrow in width and uncomfortable. Flight, although it arrived on schedule, was unable to taxi to the to dock at gate due to lack of ground crew. I have experienced on-time arrivals only to wait on the tarmac until ground crew arrives is unacceptable."
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "My luggage was delayed. I received it the day after"
Cons: "Flights got delayed"
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Cons: "The crew was great, but AA needs to step it up with comfort and amenities!"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Pros: "the clerk at the boarding desk was kind"
Pros: "Quick time in boarding and exiting plane in Charlotte."
Cons: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "Stewardess was really nice, friendly. Made me feel welcome and took good care of us"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Cons: "Crew a little slow flight departed later all wwll"
Pros: "Snacks and beverage"
Cons: "Very hard seat"
Pros: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
Cons: "Tight seating. Stewardess over the speaker was very hard to understand. Not a smooth landing."
Cons: "Nothing, really"
Cons: "The parking garage is confusing, but worth the extra money to park there."
Pros: "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
Pros: "Over all wonderful!"
Pros: "Easy not very busy airports makes boarding easy. Pay extra for seat but I can choose where to sit+++ Cost was very favorable for flight"
Pros: "Plenty of room for carry-on bags"
Cons: "Charlotte airport was a zoo due to delays of slights coming in but all outgoing flights were on time so many connections including mine were missed"
Pros: "well, everything was fine but it was a tiny plane so there wasn't any entertainment and it was a short flight so there wasn't any food."
Pros: "Great flight crew."
Cons: "Being charged at the ticket area for one bag and finding out at the gate it is complimentary."
Cons: "I've been waiting a total of 6 hours so far. My plane was delayed yesterday and they sent me home, which was a 2 hour drive plus car rental. I came back this morning only to find I'm delayed again for another 4 hours. I'm a patient man but this was a bit to much even for me. This is my first written complaint I've ever had with any business"
Airlines flying from Jacksonville to Central America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jacksonville to Central America
Masks required on board, masks provided on flights from Jacksonville to Central America
Social distancing seating
Middle seats unavailable to book on flights from Jacksonville to Central America
Testing for antibodies, testing for symptoms for flights from Jacksonville to Central America
Waiving of change fees. Search flexible flights from Jacksonville to Central America