American Airlines lost one of my bags They also lost one of Dsrnell Wilson's bags as well
I flew economy. We left the gate on time, the seat was comfortable, entertainment was varied, flight attendants that I came in contact with were professional and pleasant, food was hot and very good, pilots got me where I wanted to go, and that little container of ice cream - oh I love it! The plane was not completely full, which made the seating more comfortable than it would have been if the plane was full.
I was ushered into what became a very slow line to board. The employee at the end of my line had to deal with a few problems so I ended up boarding close to the end, behind those with higher group boarding numbers than I. Having a single line up to the two boarding employees, would avoid that, albeit make a longer line to begin with.
The food was fabulous!
The crew was really nice and caring
The music and entertainment collection was very limited
I was booted off my flight and then got rerouted on 4 different planes...IAD to London, to Geneva to Zurich to Barcelona. Got to Barcelona and my bag was missing. It was a nightmare.
Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice.
Comfortable flight good crew and entertainment
the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous.
Internal Wifi to watch movies and music
Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again
Crew - all professional and helpful. We left on time/arrived early - no mishaps. Movie selection - excellent, made the time go faster for first flight. Very comfortable the first flight. Pleasant experience.
Food was not so great. Too much fat on the chicken. The salad smelled off/bad and didn't look appertizing. the beverages too smaller cup/quantity given (hot tea).
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