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JKT - BUR

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Round-trip
Economy
Jakarta (JKT)
Burbank Bob Hope
Sat 9/25
Sat 10/2
Any month
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Top 4 airlines serving Jakarta to Burbank Bob Hope

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 11,095 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Pros: "Very comfortable and enjoyable flight"

Pros: "everything"
Cons: "nothing"

Pros: "Yes"
Cons: "No comments"

Cons: "My baggage got missing"

Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Pros: "La tripulación excelente y nos dieron un obsequio"

Cons: "Seats for its along way"

Pros: "Friendly crew"
Cons: "No alcohol served"

Cons: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."

Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"

Pros: "Air craft"

Pros: "comfortable seats, pretty good food, extremely gracious cabin crew."
Cons: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."

Pros: "The trip was very comfortable and food suited me"

Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."

Cons: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"

Pros: "Plenty of room to move around"

Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."

Cons: "Snacks and drinks could be betteri"

Pros: "The food and service."

Pros: "Nice,clean, efficient"
Cons: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"

Cons: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."

Pros: "On business class, so service was extraordinary"

Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."

Pros: "Food, entertainment options, comfortable seats, warm blankets"

Cons: "Rules"

Cons: "The seats were very uncomfortable. Food was less than mediocre."

Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"

Cons: "Food poor- no variety"

Pros: "Excellent travel with Qatar Airways"
Cons: "Only thing is security was too tight at Doha Airport"

Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."

Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."

Cons: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."

Pros: "all"

Pros: "Service outstanding"
Cons: "Nothing"

Cons: "They flight was moved up about 1 hr earlier. But no email/SMS/call etc. I totally could have missed the flight as a result! Why would they change it and not let passengers know?"

Pros: "Everythinగ"
Cons: "Nil"

Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Cons: "Nothing"

Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."

Pros: "Nothing"
Cons: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"

Pros: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"

Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"

Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."

Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."

Pros: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"

Pros: "Everything"

Pros: "The crew was friendly and accommodating. The seats were comfortable and there was good leg space. There was a good selection of movies and shows to watch. The food wasn't bad either."
Cons: "Nothing"

Pros: "Seats were to narrow for a tall person"

Pros: "Crew was great"
Cons: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."

Cons: "Being a replacement flight due to delays in original flight from London, the airways chosen our seats beside the emergency exit my son who is 15 and other customer asked to swap seats for safty reasons which I fully support. computer and staff should be smart enough to choose for my son a proper seat."

Pros: "Seats and entertainment is good."
Cons: "Crew is insulting passengers and really bad attitude"

Pros: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Cons: "Food wasn't overly great."

Pros: "Absolutely friendly Professional"
Cons: "Nothing"

Pros: "Food and entertainment"
Cons: "Baggage damaged"

Cons: "Services of crew very poor specially onboard services in business class"

Cons: "Luggage claim in chennai"

Cons: "Availability of livesport tv channels"

Pros: "Entertainment was exhaustive and entertaining"
Cons: "Service was very poor. They missed servicing drinks when I was watching movie. Didn’t ask me. There was NO air freshener sprayed in this long flight. Overall service was very poor especially on my side of service at 32F."

Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"

Cons: "Emirates could do better!"

Cons: "Shorter flight"

Pros: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Cons: "Perhaps boarding."

Pros: "The flight was on time and the crew was nice."
Cons: "The entertainment options and food were outdated and very much unpleasant."

Cons: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."

Pros: "We went almost 4hours without water served"

Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"

Pros: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Cons: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"

Pros: "Food was okay. Staff on plane. Ice"
Cons: "I got singled out."

Cons: "Nothing. Everything was awesome!"

Cons: "The food selection was limited and not tasteful!"

Cons: "I haven't got onto the flight you stupid twerps."

Cons: "baggage policing"

Pros: "Cabin Crew"
Cons: "Asian Meal is not good at all"

Pros: "Crew was extremely accommodating and friendly."
Cons: "Too cramped- very uncomfortable."

Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."

Pros: "Excellent service in flight and nice food"

Pros: "Nice trip"
Cons: "Every thing"

Pros: "they serve and ask what it needs to like with smile; thanks for all of anyways."

Cons: "got non-vegetarian food in spite of choosing veg"

Cons: "Everything was great"

Pros: "Everything"

Pros: "Awesome"

Pros: "The best"
Cons: "None"

Pros: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Cons: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."

Pros: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"

Pros: "Good choice of international movies in entertainment"
Cons: "Quality of meals can be improved"

Pros: "Good movie selection Comfortable seats"
Cons: "No internet Food was not tasty"

Pros: "Low fat meal was great! (the salmon one)"
Cons: "They broke my checked in luggage!!!"

Pros: "lovely crew"
Cons: "no complaints"

Pros: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
Cons: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."

Pros: "It was a nice flight"

Pros: "I liked the service, food and the crews behavior"
Cons: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"

Pros: "I got left alone! I watched movies, and slept most the flight!"
Cons: "Nothing in particular. I just wanted to be out of the plane asap since my "fun" incident in Maldives. Safe to say that emirates has ruined my vision of the maldives for a while."

Pros: "1. Check-in counter staff is nice 2. Entertainment systems are nice."
Cons: "1. Issue with crew, one of crew member forgot to serve food and after reminding they did not have vegetarian option hence have to stay without food, disappointed with kind of service even after booking ticket with competitive price and providing meal choice in advance. Somehow they managed a vegetarian meal but didn't provide any cutlery to eat which is highly unacceptable. Apologies don't serve any purpose if the passenger remains hungry just because of ignorant staff. 2. About entertainment option, less new bollywood movie choices"

Cons: "Tough to get a drink"

Pros: "I was able to receive a vegan meal, though I didn't make an early request. The attendants were very kind and graceful. Thanks for the newspaper."
Cons: "Reliance on electronic entertainment"

Pros: "Both the crew and the persons in reception were really helpful!"
Cons: "The bus connection from runway to dubai airport wasn't comfortable. It took 40 mins to get to the airport and still I didn't have a good support to hang onto during the journey (I was standing)."

Cons: "See above comments."

Cons: "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."

Cons: "Something was wrong with the boarding process. Not sure what, but we were pacing on the jetway to the plane for 30 minutes or so. People were so eager to get on, but for some reason, they asked people to board in specific sections, when they weren't ready, or the people needing extra time had not gotten settled yet."

Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."

Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."

Pros: "The crew."
Cons: "The time between flights."

Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"

Pros: "Excellent crew, good food & movie selection."

Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."

Pros: "Just as I expected. And I made my last connection easily."

Pros: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Cons: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Pros: "Slow service."
Cons: "Better communication!"

Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."

Pros: "General flight journey"

Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"

Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Cons: "Lost all our bags so couldn’t ski"

Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"

Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."

Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Pros: "Nice people and good service"
Cons: "Not much"

Pros: "The service"
Cons: "The seats"

Pros: "Crew was awesome"
Cons: "."

Cons: "Very slow service at checkin, was not even available when I arrived at the airport"

Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."

Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"

Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Pros: "Delayed flight but staff apologized as for safety reasons."
Cons: "Very late arrival"

Pros: "Booked extra room seat which gave me good room for seating"

Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"

Pros: "Everything"
Cons: "Nothing"

Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Pros: "was very quick"

Pros: "Easy Boarding"

Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."

Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Pros: "Speed, crew, and reliablity."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

"The plugs were not working in the flight and since they’ve taken out the screens even in first class it makes it kind of useful when you have to use your own device. I also found my cushion to be loose and sliding all over. Overall the flight was good. The crew was great. The lack of amenities and the state of the plane left more to be desired. At least Delta you can use WiFi for free a little as well as getting messaging services for free."

Pros: "They held the plane for us due to the air tram malfunction at DFW!"

Cons: "Too crowded c19"

Pros: "El tiempo de llegada, aterrizamos 40 min antes de lo esperado"
Cons: "Deben poner a los pasajeros que son impertinentes juntos"

Cons: "2.5 hour delay no explanation"

Cons: "Service and media"

Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."

Cons: "Cool AC, it was hot! AC barely working or set too low."

Cons: "I hate pretzels. Another option would be cool"

Cons: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"

Pros: "Clean plane, fast boarding process."
Cons: "No power to charge a device. This really is unacceptable in today’s world."

Cons: "They hate kids"

Pros: "I got there in one piece."
Cons: "More legroom"

Cons: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."

Pros: "The seating is cramped as has become customary."

Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."

Pros: "The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best"
Cons: "being on time"

Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Cons: "Delays,"

Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."

Cons: "Nothing the flight was great and very fast."

Pros: "Andres was so nice. Amazing actually"
Cons: "They boarded us then we had to switch planes. Delayed an hour"

Pros: "Included drink and pretzels. Free carry on and seat."
Cons: "First of all, the line to check in was extremely long and the employees were rude. When I put my bags through the check out they stopped me and said I had to throw away my cologne because it was too large. However, on the Spirit Airlines I had no problem whatsoever. Will never fly with American Airlines again!"

Cons: "Late departure; horrible breakfast choices( don’t eat biscuits and gravy) so therefore ate fruit and a yogurt. This is first class? The pastries were tasteless; didn’t get headsets until after movie had started. Nothing extraordinary about crew. Wish there were more competitive Airlines flying out of Phoenix— American Airlines disappointments...again."

Pros: "Customer service when my flight was delayed twice and then cancelled."
Cons: "I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience."

Pros: "The crew member was great."

Cons: "The flight was cancelled. Transferred to Delta Air Lines and had no problem.. American Airlines kept us in the JAN airport way too long without helping us. fortunately Delta had a flight."

Cons: "Flight left early on top of us arriving in Philadelphia late. Hadw the staff been more helpful we would've made the connecting flight. This occurred to multiple people on our flight from Rome."

Pros: "Flight was only 25% full. Nice crew"
Cons: "Seats are cramped. No noise canceling headphones."

Pros: "Excellent passenger service. PSA consistency performs as best of regionals."

Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."

Pros: "Nothing"
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"

Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."

Pros: "AA canceled my flight to sell to others for more money."

Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Cons: "N/A"

Cons: "Staff was rude and accoutable for delayed flight and lightning striking plane while we were in the air"

Pros: "Crew"
Cons: "No WiFi"

Pros: "Very nice flight. Nothing unexpected."

Pros: "Good food, good wine, good movie choice, Thank you."

Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."

Pros: "Everything"

Pros: "We boarded the flight pretty quickly"
Cons: "This elderly woman took long to put her baggage above so someone that was sitting a row behind my seat decided to take all of the overhead bin space, he definitely did not have a carry on size luggage and I feel that would have never happened if tsa would have noticed his carry on was too big"

Pros: "I like AA"

Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."

Cons: "The flight was so full of rude business men and the cabin crew was very rude. I didn't get a seat assignment until a few minutes before my flight. I was sandwiched between two men that took up all the leg and elbow room, because they thought they were superior. The plane was old and dirty."

Pros: "I liked the seats they where not that bad."
Cons: "I fell asleep and missed if they offered water or anything. And I missed if they did a safety preflight. When I purchased the tickets online it never told me that there would be a charge for my bag. The plane was half empty. People payed for there seats when it wasn't necessary there was plenty of room on the plane"

Pros: "Nothing."
Cons: "Flight was delayed two hours. When we landed we sat on the runway for another two hours due to no empty gates because American didn't move their planes from the flights that were cancelled."

Pros: "The pilot acknowledged we had to wait an extra 25 min which he made up by stepping on it .... Or giving it more juice I guess . The good thing is even though we boarded late we arrived on time but no gates where available."

Pros: "Overall the experience was great. Fist time flying with this airline"

Cons: "I was picked for a random TSA check."

Cons: "The flight was delayed for more than 90 minutes. The reason the passengers were told was that the crew was waiting for the pilot. I flew to many places around the world but this was the most interesting reason that I was told which caused almost 2hours delay."

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COVID-19 information

Safety measures for airlines flying from Jakarta to Burbank

Airlines flying from Jakarta to Burbank have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Jakarta to Burbank

Mandatory masks

Masks required on board, masks provided on flights from Jakarta to Burbank

Social distancing seating

Middle seats unavailable to book on flights from Jakarta to Burbank

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Jakarta to Burbank

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