A little less than an hour late but could've been worse. Boarding super smooth Helpful crew #Impressed
Frontier double booked my seat. I and another passenger had been assigned the same seat, it was chaos!
Was traveling with a family of 4 with 2 toddlers on a Friday afternoon, the flight was on time and the staff was professional, will fly again!
Although we also had a 3 hour delay. The flight was pleasant. The pilot was amazing. We had a lot of turbulence but the pilot seemed to know what he was doing.
On the mike they said if you can breathe it means your not wearing your mask properly
Nice flight. Seats are very uncomfortable though
Pros: "Crew was nice, on time"
Cons: "Seats are uncomfortable and you have to pay for beverages"
Cons: "Seats make it impossible to sleep"
Cons: "I bought two return tickets from Orlando to Albany. Wed,March 6 and Sat, March 9. The 3/6 was cancelled. I was never informed. After 3am trip to the airport, I had to pay an additional $300 for a fligt with a different vendor. Offered $88 refund. I will Never fly Frontier again."
Pros: "For the price it's a good option. Just be aware of uncomfortable seats and cramped conditions ahead of a long flight."
Pros: "The plane didn’t crash..."
Cons: "First, there was an equipment issue that delayed the aircraft over an hour but no updates provided by gate personnel. In fact, the gate personnel literally hid in the gateway with the door closed while the mechanics worked on the aircraft. After going to several other Frontoer gates, I finally found an agent willing to check status for us. After we arrived, it took 1.5 hrs to get luggage because there “were not enough workers to prepare continuation of aircraft and offload luggage”. So we waited for aircraft to leave for next destination before workers sent luggage to baggage claim. It was a 2 hr flight and it took 1.5 hrs to get baggage. Ridiculous!"
Pros: "The flight was smooth and the staff was excellent but everything is a la carte."
Cons: "Tight quarters and no freebies"
Pros: "The service was Ok, but our flight was 4 hours delayed and it wasn't mechanical or weather related delay, the airline made a scheduling error, we almost missed our car rental and we didn't get to our destination til really late at night when it should been there in the daytime. Overall, won't fly with them again"
Cons: "The flight left early. When I got off my other flight and went to my frontier flight they were already gone. So far frontier has not done anything for me. I had to buy another ticket to get home from another airline. I am not happy because it was not my fault."
Cons: "Lack of staffing for check in stood on line for 20 min missed breakfast only to wait to board and then sitting on runway for 30- 40 min for computers to work"
Pros: "Cheap initial fare."
Cons: "Add $40 to carry your bag on, $20 to select your seat, sat on the plane for an extra 40 minutes before take off ("... waiting for paperwork. "), sat on the plane an extra 10 minutes at the gate at arrival (maintenence issue)... No frills. None."
Pros: "Flight arrived a little early as usual with flights from Dulles near DC to Orlando airport"
Cons: "Seats were a little cramped but hey its a cheaper flight."
Pros: "Worst Experience ever. I guess you get what you paid for"
Cons: "Inexperienced flight attendants, small tray, uncomfortable seats."
Cons: "Flight was three hours delayed. Over priced airline with zero customer service."
Cons: "Being nickeled and dimed for everything, particularly being pressured to sign up for one of their credit cards. I would have to think twice before booking frontier again at any price."
Pros: "The flying."
Cons: "$40 carry on bag fee, late boring, gate was occupied when we got to Denver, everything cost money on the flight. It was a budget flight, and you feel it in every way... also, factor in the bag fee when figuring savings"
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Pros: "The flight arrived 40 minutes early."
Cons: "I paid $40 for a carry on. The plane was not pressurized, I've never had my ears hurt to bad on a plane."
Pros: "The price"
Cons: "The crew was rude and unprofessional."
Pros: "Boarding and the flight were fine no real complains at all. We did leave later than the scheduled time, with no clear explanation why, which made me miss my hotel shuttle so I had to pay for a cab instead of a free shuttle."
Cons: "The seats are tight and you have to pay for absolutely everything! Extra carry on, food and everything else that you might need or want. The tray tables are barely big enough to put your drink on."
Cons: "They called out for boarding for people with children under 5, then 5 seconds later called zone 2, so I didn't make it before the crowd and still had to wait on the jetway."
Cons: "Flight was delayed 4+ hours and I missed my connecting flight. Frontier was not accommodating and did not handle the problem well."
Pros: "I love that with the purchase of carry on I am zone 1 boarding."
Cons: "It was abnormally cold on the flight. The staff on both of my flights were not very friendly and not very present during the flight."
Cons: "Service was poor and comfort was awful"
Cons: "Not much leg room, no beverage served, there was a charge for soda and any snack. Also had to pay extra for carry on suitcase."
Cons: "Exorbitant bag fees and crappy airplane."
Pros: "Less expensive flight cost; good time"
Cons: "Not impressed with one of the female attendants"
Pros: "Landed early"
Cons: "Took off late- waiting for passengers stuck in TSA malfunction"
Pros: "Clean seats"
Cons: "Same as previous."
Pros: "The crew is pleasant and the seat comfort level is bearable."
Cons: "However, the flight was delayed and changed gate at short notice. There is no entertainment available, not even at own expense."
Pros: "Cleanliness of plane. Original ticket price."
Cons: "1. Nickel and dime EVERYTHING! (Carry on $40?? Diet coke $1.99?? Want to sit together? Cheapest seat $16 each? Come on! Just charge the cost up front. Quit playing the bait and switch game. 2. Tray table. Barely holds one drink."
Cons: "Seats don't recline, food tray very small, no free beverage except 1 cup water and most of all the unexpected 60 dollar charge for a CARRY-ON! Like the carry-on that easily fits in the over head space above and no one else charges for."
Cons: "Pricing of carry on bag way too high!!"
Pros: "I'm handicapped and the service I was given was excellent. From the moment I walked in the door at DIA I was given superb service. It made the trip so easy and pleasant. The flight attendants were also helpful when I needed a little water to some medication."
Cons: "Charging for carry on baggage is ridiculous. I was warned ahead of time so I carried a oversized purse that would accommodate a book and my ipas mini. But charging for non alcoholic beverages is highway robbery! And the food offerings were nothing but junk food. No wonder you are rated last in the airline industry for customer service."
Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"
Pros: "Crew was great and we were right on time. We left on time."
Cons: "Check-in took half an hour. Seats are uncomfortable. Seats can't be adjusted. Tray table is minuscule. Drinks and food cost extra. Baggage fees are ridiculous."
Pros: "The plane was nice and clean inside"
Cons: "The seats reminded me of my patio chairs."
Pros: "The plane was nice. We took off on time and arrived early."
Cons: "You pay for everything! Yes the price of the ticket was great. However by the time I got done paying for my seat selection, that's right, no option to just let them assign you a seat you had to choose one the least expensive was $13 each way, carryon baggage charge, and normal baggage I would have spent less with a different airline. Really who charges for seats and carryon baggage? Thought that was included in the price of the ticket."
Pros: "All conduct was very good."
Cons: "No food, no tv, no magazines"
Pros: "Tbe crew was awesome! Seat didn't decline but it was in an area that they "used" to in the not so distant past so you'll want to upgrade to a stretch seat if that is important to you. There should be a N/A section for food and entertainment."
Cons: "Having to wait on the First Aid Kit to get certified. Delayed take off for over 30 minutes."