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Round-trip
1 adult
Economy
Sun 3/5
Sun 3/12
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Good to know
Low season | November |
|---|---|
High season | August |
Cheapest flight | $405 |
Average price round-trip | $1,963 |
Good deal round-trip | $1,419 |
Good deal one-way | $544 |
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 17% increase in price.
Flight from Tokyo Narita to Boston Logan Intl
(avg. price over the last 2 weeks)
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FAQs for booking flights from Japan to Massachusetts
Top 5 airlines serving from Japan to Massachusetts
Scores according to KAYAK customer reviews8.7
Japan AirlinesOverall score based on 4522 reviews
8.9Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Pros: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Pros: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Pros: "The crew was polite, responsive and friendly. The food was very good and served hot. For a flight to Japan, I thought $1,000 round trip direct from Boston was an excellent price considering you got 2 complete meals and additional snacks. Much more than I expected. Would fly Japan Airlines again."
Cons: "I don't think there was much that could have been improved. The seats were as comfortable as could be expected when paying an economy price."
Pros: "Delay of check in with upgrade"
Pros: "Punctual and direct flight NRT-BOS. Time-efficient."
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Pros: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Cons: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Pros: "Privacy of window side seat"
Cons: "Please contact me immediately!"
Pros: "Entertainment was good"
Cons: "PA system was used excessively."
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "I had a pleasant flight experience with JAL. Nothing to complain about."
Cons: "I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat."
Pros: "I would recommend to everyone JAL"
Cons: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Cons: "Meal was served frozen."
Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Pros: "I love JAL! The customer service was top notch, the food was delicious, and it was very spacious for economy."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Service is outstanding. Attentive but not invasive and always with a genuine smile. Will fly JAL every time it’s an option"
Pros: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Cons: "would have liked more food options and recent movie selections"
Pros: "Business class seat was good."
Cons: "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
Pros: "The flight is on time,service is excellent."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "Polite service, comfortable flight, no delays"
Pros: "Staff- the ladies in flight were very friendly and courteous."
Cons: "Sorry, my seat really uncomfortable..."
Pros: "Very good"
Cons: "WiFi was very flakey, and could not complete the Credit Card transaction to login... Wasted several hours."
Pros: "Nice"
Cons: "Nth"
Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Pros: "Everything was on time. Crew was outstanding."
Cons: "Very long lines at the security gate at Itami. Difficult web check in."
Pros: "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
Cons: "Nothing- I'd fly with them anytime."
Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Pros: "The crew was very nice and pleasant. They were very accommodating as well."
Cons: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Cons: "My seat was not comfortable and it was uncomfortably warm."
Pros: "Good food and punctuality"
Cons: "No English subtitles for English speaking movies"
Pros: "The service was excellent and the seats were really comfortable"
Cons: "The food choice was a bit poor"
Pros: "We left on time, we arrived early. The crew was very polite and helpful. The food was decent on board and the seats were comfy."
Cons: "I wish they flew all over the USA, American carriers should be ashamed"
Pros: "Japan airport is big and too much shopping needs to be done, and liked the fact that boarding started just 15 minutes before departure which gave me ample amount of time."
Cons: "Movie selection wasn't the greatest. The mid-flight meal was a burger instead of the beloved ramen."
Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."
Pros: "Service & Food"
Cons: "Very slow boarding process in Itami"
Cons: "Flight from Taipei to Tokyo was delayed and ultimately cancelled because of "mechanical failure". Many passengers on the flight including us had international connections through Tokyo, with only an hour between flights. It was clear we were all going to miss this connection, but in a frantic and haphazard way, the JAL crew's only solution at the gate was just to get us all on the next flight out to Tokyo (I believe via China Air) no matter what our individual final destinations were. They said "from Narita, they will handle all your connections to your final destination." This was a bizarre solution. Why not reroute us individually on other partner airlines, through other countries/cities, from this international airport in Taipei, like airlines usually do? (Also, all of this disorganized communication by the JAL crew at the gate was never translated into English, I just happen to speak a little mandarin and was able to understand what they were directing us to do). My wife was the one who searched for an alternative route on her phone (through HK instead of Tokyo) via their partner airline Cathay pacific and showed it to the JAL rep at the transfer counter, and through a series of radio and phone calls, only then did they say "there might be seats left", but they couldn't book the seats for us there. In order to make the flight, we had to sprint ourselves to a completely different terminal and concourse to another transfer counter to finally book our seats on this Cathay flight. Needless to say, our luggage did not get pulled from JAL in time to make it on the Cathay flights, so we are waiting 2-3 days for them to hopefully be found and sent to us. Overall, I was completely disappointed by the JAL staff, who didn't take responsibility or ownership of the situation, and who's solution to just fly everyone out to Tokyo, no matter our final destination, and to leave us to figure out our connections there was extremely short-sighted and irresponsible, and was a total disservice to their customers. I expect much more from this airline. On another note, we flew JAL from Boston to Tokyo, and Tokyo to Taipei: the food was terrible and food options were really subpar for an international flight, I would've expected much better from JAL and the dreamliner flight."
Pros: "Flight attendants are really kind and patient."
Pros: "The service vayama were trying to charge fees way over the normal fees for any adjustments"
Cons: "If they could of tried to be helpful when trying ro change dates"
Pros: "Crew was great!"
Pros: "There were movies."
Cons: "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
Pros: "Crew"
Cons: "No movies"
Pros: "Being on time, food, orderly"
Cons: "Communication"
Pros: "Food is great. Crew are very nice."
Cons: "Advanced seat assignment"
Pros: "The first meal was awesome! The second one was so-so."
Pros: "Nicely equipped newer plane with seatback touch screen. Arrive to your seat to find a blanket, water bottle, pillow and packet the paper slippers and toothbrush. Frequent meal, snack, and drink service."
Cons: "Foam earplugs would be a welcome addition."
Pros: "Excellent crew helping calm my anxious children."
Pros: "The service was quick and friendly."
Cons: "Maybe a great selection of in flight movies would be nice. (For longer flights)."
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Pros: "Entertaiment"
Cons: "They should serve variety of. Food"
Pros: "Boarding was Great! Crew were also great. Food were ok. Entertainment were great."
Cons: "Snacks and foods were okay. Could have been a bit more, or add a bit more snacks."
Pros: "The flight crew was friendly. Checking in was easy."
Cons: "Nothing, it was great"
Pros: "As always Korean Air’s attention to detail is outstanding and impressive."
Cons: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
Pros: "Not much"
Cons: "Crew could have been friendlier, food looked and tasted like slop. Passengers were standing and walking around all the time"
Cons: "Movie selection was a tad bit small"
Cons: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
Pros: "THE CREWS ARE VERY POLITE"
Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Cons: "Inconsistent entertainment system"
Pros: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
Pros: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Pros: "I like the service, food, and entertainment."
Cons: "A kid sitting behind me was constantly pushing really hard on the entertainment touch screen. Also, kept playing with his tray table! I was trying to sleep but couldn’t because the constant shaking of my head rest and overall seat!"
Pros: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Pros: "Great smooth flight!"
Pros: "Beautiful plane"
Pros: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Cons: "Too much material in seatback pockets, couldn’t store anything"
Pros: "비행기안 승무원들은항상 웃고 친절해서 편안한 여행을 할수있다"
Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Pros: "The flgth was grate and comfortable. Will fly with Korean again."
Cons: "I could not hear an anounment very well. It was pumbpy."
Pros: "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Pros: "they are so nice and helpful"
Pros: "Korea Airlines is the best!"
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
Cons: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
Pros: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Pros: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
Cons: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Pros: "Good accommodations were nice. I received a sleeping mask on my first leg without asking."
Cons: "Little did I know there was a cat on the flight and my allergies started acting up. If I had known there was an animal on the plane, I would have taken some allergy medication."
Pros: "Staff great"
Cons: "Food selection"
Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Pros: "First class service even n economy."
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food."
Pros: "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
Cons: "The service on the plane is outstanding"
Cons: "Again, my special meal request wasn't found and I ended up eating nothing"
Pros: "Great food and friendly flight attendants"
Pros: "Well, since it's my first flight out of the USA and using economy class, the experience was great since I have no other flights to compare it too."
Cons: "For such a long flight... maybe more block buster movies to pass time, more music selections."
Cons: "Selecting seats online"
Pros: "Love ANA. Always a pleasure."
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Pros: "Clean plane and comfortable seats."
Cons: "Complementary snack to go with free beverage."
Pros: "Comfort as usual"
Cons: "No idea"
Pros: "Excellent"
Cons: "Five delays and three gate changes are not cool"
Pros: "The crew are great!"
Cons: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Pros: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Pros: "Never take it"
Pros: "Flight departed on time, landed on time....excellent service, too."
Cons: "Nothing"
Pros: "I like the service. I love the food,"
Cons: "Nothing for complaining, everything is good"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Pros: "I would definitely fly ANA again they have a fenomenal service and I love the politeness of the crew"
Cons: "Noisy passengers, no paper towels in the toilets only thin napkins. Limited food options."
Pros: "All."
Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "It was fast and the crew got right to it as far as take off and getting home."
Pros: "It was a fast flight, the crew was very accommodating and it was very comfortable."
Cons: "Food was not good, seats not comfy"
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "Staff are super kind."
Cons: "---"
Pros: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
Cons: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
Pros: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
Cons: "The food met airline standards, which are generally pretty low."
Pros: "Crews' performance was good."
Cons: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Pros: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Cons: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Cons: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Pros: "Incredible service"
Pros: "Crew was professional and charming"
Cons: "Nothing really, one of the best short haul flights in the world"
Pros: "Nothing"
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Pros: "Good service Soft landing Clean"
Cons: "Not really"
Cons: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Pros: "Customer Service"
Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."
Pros: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Pros: "The flight attendants were very polite and kind."
Cons: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Pros: "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
Cons: "NONE"
Pros: "It was an awesome flight, very nice and great service,"
Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Pros: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Cons: "Nothing, really."
Cons: "Queued up with other Star Gold etc. customers (they have 2 queues, one for Diamond and one for other statuses). There's a sign on a pole. People queue up, then they swivel the pole round so I'm in the wrong queue now. Try to move, lose place in queue, they swivel it back the way it was... Good airline but boarding especially for domestic is disorganised with poor signage etc."
Pros: "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Nothing"
Pros: "Legs-room was good."
Cons: "Sit have good legs-room, but not a great comfortable sits... Food can be better."
Pros: "Service was friendly and enjoyed the USB charger."
Cons: "Seats are just not designed for humans! Ergonomically there could be improvements. I also feel seats are too low."
Pros: "Staff was nice and attentive"
Cons: "Uncomfortable seats. Don't recline. Could use more film choices."
Pros: "I have two flight which is United and ANA. I love ANA so much especially the food!! And the crew!!!. The food is the best! I love it!! And the crew is so friendly, professional and lovely."
Cons: "So far I don't have"
Pros: "Crew friendly it's my son favorite"
Cons: "Seat selection and little needs comfortable for young kids with mothers"
Cons: "Food variety"
Pros: "Crew was amazing"
Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "Staff is nice and polite."
Cons: "Need more movies choice and TV"
Pros: "Crew was amazing."
Cons: "I had a problem with the seat cushion. Not comfy enough."
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Cons: "The food. Hire a chef that knows how to make the food palatable."
Cons: "just did not like the baggage policy for carry on"
Cons: "I didn’t like the spicy food"
Pros: "The crew was FANTASTIC!! SO kind and helpful, and went out of their way the whole flight to assist us with anything and everything we needed! :)"
Pros: "Good movie selection, very friendly crew"
Pros: "Food was good and staff was friendly."
Cons: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Pros: "It was on time."
Cons: "The food sucked."
Pros: "Everything"
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Pros: "I had an exit seat"
Cons: "Service was only fair, no power outlets for a 15 hour flight. Seats too narrow. Only good options for every meal was chicken and vegetarian"
Pros: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Cons: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Pros: "food, crew ."
Cons: "entertainment choices for Hollywood movies are limited."
Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Pros: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Cons: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Pros: "Qatar airways is the best in middle East"
Pros: "I had aisle chair on a Moscow to Doha leg"
Cons: "I asked for aisle seat on all flights. They gave me window seats except Moscow to Doha leg"
Pros: "On time. food were good in general."
Cons: "Complimentary hotel for 10 hours layover is needed whether or not if it's an economic passenger. Air stewardess can improve basic English pronounciation of English is her / his second language."
Pros: "Exlent"
Pros: "The crew was always present. The food was good too."
Cons: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Cons: "NA"
Cons: "Food is not fresh, very uncomfortable seats and very little leg room."
Pros: "Food and crew"
Cons: "Lost baggage no one knows anything."
Pros: "Craft"
Cons: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Pros: "Meeting me at the gate of the previous flight Driving me to the next gate all in a very hospitable atmosphere. Free sleeping pajamas Full food menu around the clock bed making service attention to detalis friendly air crew."
Cons: "Wifi is for a limited time and hard to figure out. toliettes get too busy during at peak times."
Cons: "Food could have been better. Dessert was disappointing, more choice could have been good."
Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"
Cons: "no one came to help even after asking for assistance"
Pros: "Crew had amazing customer service with a badly serviced plane"
Cons: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
Pros: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Cons: "The layover was too long"
Pros: "Crew Service"
Cons: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Cons: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."
Pros: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Pros: "Amicable staff"
Cons: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Pros: "I like the new 350 plane. Comfortable seats, good entertainment and connections. I especially like that you can display cameras from outside the plane on your seat's screen."
Cons: "It was a confusing boarding procedure. We were sorted into zones, but boarded late. So, folks tried to get on all at once. We were in zone 1, and should have been the first economy on, but others just pushed past."
Cons: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Cons: "My overhead light didn't work, my tray was broken, my headset was faulty (they replaced it on my 3rd request, my luggage didn't appear on the carousel for 1 hour and 50 minutes."
Pros: "13+ hour flight is never an "excellent" experienced but QA does its best. Great cabin service. Decent legroom. Food is good but not *quite* up to the standards of some competitors. Doha airport is great. Modern, convenient and clean."
Pros: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Cons: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."
Pros: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Pros: "Very good free food, which was very nice. Friendly, helpful attendants."
Cons: "They had no earbuds so I couldn’t use the entertainment."
Pros: "Crew was knowledgeable about islands."
Cons: "There were no precautions taken due to Covid. It felt very crowded and gave us a feeling of insecurity."
Pros: "Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music."
Cons: "Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking."
Cons: "Security screening in Maui was horrendous"
Cons: "inflight wifi should be provided."
Pros: "Crew"
Cons: "Upgrade entertainment"
Pros: "Kind and efficient crew."
Cons: "If we could have been able to check-in 24 hrs in advance, it would have given us peace of mind. Since we were booked through AA, we couldn’t checkin on that flight either. Had to go to ticket counter. The signage is really poor at KOA airport, and it’s dirty. The food choices are really poor too."
Pros: "Always love the efficiency of Hawaiian Airlines' Haneda–based staff and crew!!!"
Pros: "Crew was great"
Cons: "Leave on time"
Pros: "I loved that they still have meal service, especially since the flight is soooooo long! The crew was very nice and attentive, and the seats were pretty comfortable."
Cons: "However, the food was meh. Whatever the noodle mushroom thing was... The noodles were over-cooked but the meal itself was just barely warmed. The sandwich later on was great, though, so I guess it's hit or miss. We also couldn't hear the crew's announcements at all. The sound system needs an update."
Cons: "Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information."
Cons: "Boarding process was messy"
Pros: "Attendants were okay. Some could have been friendlier."
Cons: "Food selection. Only one entree was served. Lasagna No meal for me since I am lactose inyolerant"
Pros: "Great seat configuration on A330"
Cons: "Cabin was a little too warm. Would rather have it be cool and have to put on a sweatshirt."
Cons: "The food was so bad. Too Dry."
Pros: "We enjoy flying with hawaiian"
Cons: "Leaving on time and not having to board a different flight because of mechanical issues."
Cons: "TSA and bag drop 2.5 hrs."
Pros: "The boarding process was very smooth and quick."
Cons: "The attendants were not pleasant, especially one gentleman who was quite rude. For it to be a 10-hour flight, you should not have to pay for snacks and drinks. It was also very cold on the flight, uncomfortably so, for many passengers."
Pros: "Short, quick but still excellently-served flight."
Pros: "Great seats"
Cons: "Worst airplane food EVER!"
Pros: "Flight included snacks and breakfast. Towards the end of the flight we were surprised by complimentary rum punch drink"
Pros: "The incoming flight was a bit late, but the crew wasted NO time getting the next passengers onboard. They were extremely efficient and I was impressed."
Cons: "No complaints"
Pros: "Very attentive staff, great flight!"
Cons: "Reserved seats at booking and when checking in we had to pay more to get assigned seats. Big rip off!"
Pros: "crew was awesome, flight on time and smooth. plane was clean"
Cons: "food was terrible, entertainment too expensive"
Pros: "I can't really rate the food or entertainment because it was a short interisland flight. Everything else was great though. Boarding crew is always friendly and the seats aren't bad."
Pros: "Comfortable seats in the front of the plane. Very attentive and quick flight attendants."
Cons: "Overcrowded and too noisy"
Pros: "Overall I was happy. Would fly again."
Cons: "Advertisements annoyed me, especially after waking up. Turn them off plz."
Pros: "Free movies"
Cons: "I didn’t have a seat when I got to the gate. I tried to do a web check in early but got an error sayin could not Confirm my seat. I got a window seat when I bought the tickets and for some reason those were lost and I got a middle seat. No explanation from the front desk nor the gate. Just told I have to wait until they call you. Again no explanation why our seats got moved. Loud noises the whole plane ride while fligh attendants works in galley. No way to sleep on the 7.5 hr flight."
Pros: "Flight crew. Comfortable seats."
Cons: "Had to pay for anr entettainment and it was way too ecpensive. No meals offered"
Pros: "The brunch was a great touch, was actually our first time in First Class. The tablets were nice for passing the time."
Cons: "My only (small) complaint is that my seat wasn’t working right, the recline feature didn’t work at all, and the leg rest was kind of wonky."
Pros: "That there were complimentary meals and drinks"
Cons: "The infotainment system was pay for tv and only 3 episodes per show were available. Also the seats were uncomfortable"
Pros: "Nice seats, and staff and good food."
Cons: "Plane should be equipped with wifi."
Pros: "Nice selection of movies, touchscreen and USB port were fairly new"
Cons: "There was no air movement on the flight, which caused the plane to be unbearably hot. The food was mediocre at best."
Pros: "An average flight, OK on the basics but not much else."
Pros: "Crew were relatively nice until there were mass delays deboarding and they refused to keep us informed as to what was happening. Also, delays at the start (with no AC, so it was very hot in cabin)."
Cons: "I could not eat the food as there were eggs in pretty much all of it (I have an allergy), and I was given no other options, which is unacceptable, especially given that this was a long international flight. Wine was terribly sweet. Touch screen basically inoperative (very tiresome)."
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Cons: "Flight was delayed almost 5 hrs at end and touchdown at around 2 am Christmas day. The problem was no one from the airline seem to know or not willing to tell what was going on. It was Christmas Eve, so people naturally was upset not knowing the outcome."
Cons: "Too cold"
Cons: "It would be fantastic if Hawaiian didn't push in-flight purchases and credit card offers so much. Being a captive audience means your passengers can't tune out the imposition. It is disrespectful and pushy! Very annoying."
Pros: "Food is good."
Cons: "They broke my luggage at the counter in front of my eyes and did not even ask me if I wanted to put a claim. Luggage fees are not announced anywhere and THERE IS a luggage fee. When complaining that it was not said anywhere, the agent put my friend on stand by list and did not say anything... and finally, at the boarding gate, seats where available, no wait list! I booked a direct flight but because a restroom issue, flight stopped and 2-hour delay was added. any movie is the price a movie theater ticket $8! For an 11-hour flight, it could be free or at least few old movies should be available in the complimentary package."
Cons: "I had to wait 3 hours for my interisland flight. That wasn't cool. But otherwise it was great"
Cons: "The crew"
Pros: "I always love flying Hawaiian. Everyone is nice, the plane is comfortable, and it gets me excited about coming home from school."
Cons: "I wish there was at least two snack services throughout the 5 hour flight."
Pros: "The crew was right-on, good job!"
Pros: "I like the friendly people"
Cons: "Not much bad to say"
Pros: "Great to be able to have a meal in-flight, at no additional cost."
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