Find Cheap Flights from Japan to Massachusetts

Excellent pods on business and very good food and service

Great plane B 787

Paid online for food and most choices gone Overpriced

Ran out of the best meal option in Business Class...

On time, clean and comfortable

The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update

Flight delayed as always

Food was fine. Everything was run efficiently. I have no complaints.

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

Food for economy was great. Entertainment system great.

Left half hour late.

Crew seemed nice, helpful.

It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight

The China Southern People in Penang, including the MAB staff that assist, are outstanding. The flight attendants are also wonderful. I am also pleased with the timing of the added flights to and from Penang. The timing is wonderful for my flights to the US. They have become seamless.

Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight.

The crew is very friendly , hard working and helpful.

Food

Complimentary beverages.

Chicken and pasta for dinner

mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule

Extra leg room was great

Entertainment system was flickering

Cabin was too hot since the very beginning. Even in first class.

Great !

Nice new airframe, for what that's worth. Staff are attentive, friendly.

Atrocious legroom & my legs are NOT long; like being in a stress position entire haul. BRUTAL. Flown many airlines to SEA, this was so bad it shocked me. The food (every 'meal' was poor, gross all-around but the "bacon & eggs" ....the egg didn't taste like real egg, bacon left raw. Inedible. The one exception was the chicken breast, that was actually a good standard... but they never have enough for everyone, and the rest of the meal was inedible. Almost no snacks offered, variety of drinks non-existent.

On time

Turbulence most of the time Crew not courteous

Crew was helpful in flight And they were humble too.

I didnt like.Management. everyone act like impatience and crew didn’t control well.

I had a pleasant flight experience with JAL. Nothing to complain about.

I was able to choose an aisle seat but it did not go through. I have to get to Narita to be able to get an aisle seat.

The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together.

seat was uncomfortable (cushion very hard)

I would recommend to everyone JAL

Our flight attendant was delightful. Nothing special with a flight, as long as its was on time.

Fast

The crew members had a good attitude, pilot in particular

Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home.

Crew was wonderful

Not getting service even SW served on 45 min flight

United first class - no food

the crew was great!

The plane was very dirty

Crazy cold all flight long, made me even waking up. They should have served gloves and hats.

Flight was on time and we arrived earlier than scheduled time

I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage

good service

Seats a little cramped

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

Flight attendants friendly and helpful.

My luggage was not put on my flight and I had to wait a day. Also the person next to me had a dog that died on the flight.

The crew was great. The technology is great. I enjoyed the movies.

I wish I had more water.

Very uncomfortable!!!!!!

On time, fast boarding

Too much airport security

Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio.

The boarding unfortunately the Quito airport it’s too small

Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home.

I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out.

The cabin crew was great in services

Priority not thought

Great crew and comfort for economy class.

Food could be better

Staff Many empty seats

to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful.

The direct flight to San Jose The entertainment

Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.

Service was awesome

Inflight entertainment has a limited selection

They lost my luggage

Emirates really knows how to treat customers

Flight was long

Staff helpful and courteous under difficult conditions.

People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit.

With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier.

Had "summon the crew" light on for 40 minutes, no one showed up

boarded and landed on time. staff was nice.

i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!

Good crew!

No complimentary coffee or soft drinks! No entertainment!

Flight itself was very smooth, especially the landing. Food was good also, both the chicken and pasta were prepared well. Pasta could have used a little more sauce. Quantities and variety were also good.

I still don't understand why airlines don't board from the back to the front. Would make the entire process go much smoother. The bigger the plane the bigger the problem and delay. I don't mind storing a bag under the seat but there's more stuff taking up legroom so it's hard to get the feet comfortable which is important for those longer flights.

comfortable seat, tasty food, pleasant attendants

Overly focused on pre-birding security while handling it in a very amateur way in Bud. Water and Food service offered for lunch and then not even a glass of water for 8 hours. Poor entertainment options.

The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards.

My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA.

The plane was very new and wasn’t crowded.

The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long.

Best airline I’ve ever flown. A lot more space and amenities for a great price. Boarding was easier and faster than any other airline I’ve ever taken

Wish there were a bit more movie selections but only because it was such a long flight

Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks.

The wedsite for Qatar could use some work.

Very short flight so not much to comment.

Not that I didn’t like, but there was no entertainment and no beverage on this flight. Maybe add a “N/A” as an option in the survey. Flight was delayed, but we were kept updated.

Quick and organized airport and boarding

Old plane uncomfortable seats

Early flight was not as crowded

But was very busy just the same. Weather was poor

Great plane B 787

Paid online for food and most choices gone Overpriced

There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies.

Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm.

Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done.

On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag.

Everything was good.

The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

Crew seemed nice, helpful

It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight.

Crew seemed nice, helpful.

It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight

They put us up in a hotel

We missed the connection due to airline delays. So the flight they're going to get us into Bangkok will happen the evening of the next day. If they can get us the ticket change.