$433 Find Cheap Flights from Tokyo to Massachusetts - Compare and Save

Great. First class lounge and first class flying experience. A+

Very roomy. Food, entertainment, and attendants hospitality were excellent compacted with other airlines.

Not very much of anything, it probably was once of my least favore business class flights I have experience in all the times that I flew Boz class

Terrible experience. Staff would not even refill my tea once. While they refilled a fellow Japanese persons wine 7 times. They also lost my luggage. Horrible. Go elsewhere

main courses of the primary meal were not good- the beef dish was really not good-

I paid for premium and it’s wasn’t what I was told I would be getting. Food wasn’t good. Should be able to pick and not be served items you dislike. Very little leg room.

Their in0flight movie selection is limited in size and poor in quality.

Everything was great, except the Wifi, but that's understandable.

I loved Ryuichi Sakamoto's OPUS in the movie choice.

Great service. Premium coach seat was uncomfortable. Food was non-descript.

I am a Diamond Medallion Delta traveller and this was a disappointing flight. They allowed half the flight to preboard before Delta One and Diamond Medallion. Once on the plane in my Delta Premium Select seat we were not given any welcome or greeting. Throughout the flight the flight attendant also did not make us feel any sort of special service or attention and even rushed us when she did bring us a snack to pick in the dark not even offering a light to look at what it was -- she was overall not helpful and not accommodating. for the extra cost of the seat it was honestly not a special experience this flight. heads up that even the warm cookies are now packaged. I ate nothing. There really was nothing that was special, stood out or exceptional. Luckily I mostly slept. But I was disappointed and question if I may try a different flight next time I go to Tokyo. The last few Delta flights have been less than great. which makes me very sad.

Crew helpful. Plenty of food although not great but ok. Good time.

This long-haul international flight was the most comfortable among any of the same kind of flight operated by an American-headquartered airline - second to none!

My requested wheelchair never appeared. So many entertainment choices yet, I found little of interest and no internet option to search on my own. Both were minor issues.

Delta is better for short flights and very low need for customer service. Avoid for longer flights

I notice that every time I fly delta or any American carrier, the staff seem tired, overworked, and not at the service level I’m accustomed to in Asia. They frequently crash into my arm when coming down the aisle. Food is shoved at my face with no greeting or verbal cue. The food portions seemed much smaller than usual and didn’t see much wine or beverage options. This is comfort plus? The plane was old and tired. The bathroom was dripping with mineral stains after a long lack of cleaning. The power socket did not work, although the USB output did. I really wonder why I’m flying Delta, I think it’s time to switch to ANA.

I was sitting at comfort +. One of the Asian male crew was so loud when he delivered service. When he asked questions or what food you need, he was shouting. He must be a prison guard before going Delta.

I was surprised to have such bad service since I feel Delta usually does a good job for long haul flights, but this experience was quite bad. Onboarding was chaotic, the flight was uncomfortable as the cabin temp swung from very cold to steaming hot, and the attendants were rude and inattentive.

Why, on an 11+ hour flight, is the food being served at a speed resembling a 90-minute flight? Flight crew practically threw our food at us, then cleaned it up before everyone was done. All, presumably, so that they could retreat away for the next 7 hours to be completely unavailable. No additional beverages were served for hours. Delta is supposed to be the premium American carrier, but on this flight, it made me wish I was flying someone else. Also, the “upgrade” to comfort+ is a joke. It was worse than Japan Airline’s lowest level economy class. Literally no comparison between these two airlines. I wouldn’t fly Delta from Tokyo again unless I absolutely had to. Very disappointing amenities and service!

delta lost my bag with $3k worth of stuff in it 😂😂😂😂

I appreciated the fact carry on picked up at the checkinn . Service and check in super nicer.

It was an ANA-flight, which increased the customer service tremendously. Food ok, could’ve been better, though.

Air Canada was delayed on the initial flight causing us to be put on another flight that took us to a different airport that did not have our connecting flight. We had to rebook the flight from Tokyo to Bangkok when we arrived after clearing customs. We spent and additional 8 hours because of this. Return flight was also delayed on departure but we were able to make or connecting flight in Tokyo. The business seats need improvement, the seats are a bit hard for such a long flight.

My entertainment system was not working for the entire trip. I notified the flight attendant but nothing was changed. I did not get chance to have any movie for entertainment for the entire 13 hrs trip.

Not the greatest. Our initial flight to Tokyo got cancelled due to mechanical issues, which was unfortunate however they worked quickly to get us on another flight and refunded my seat ticket. We flew with Air Canada back home and it was not a good flight. The crew never gave us our second meal and I was awake the whole flight so I know they did not come by. The flight itself was rocky and seats were uncomfortable. In general, for an international flight, I do not think it is fair that we have to pay extra to pick our own seats. I’ve been on many international flights and always had the option to pick my seat during the booking or at online check-in. Furthermore, if the airline is going to automatically pick your seat, it should seat groups together instead of seating them apart. If I already pay thousands of dollars for a flight, I should have this option included.

I cancelled my flight in March and have been waiting for 3 months for the refund. Both flights have taken off and returned now and still no refund.

Business class seats were quite old. Flight departure was delayed . Food service was good

Our aircraft arrived late into Tokyo from Vancouver, so departure was delayed slightly for cabin cleaning and preparation. After boarding the full flight, we experienced an additional delay due to de-icing, which was an unexpected but necessary step. The pilot advised that the first two hours would likely include light to moderate turbulence, which proved accurate. As a result, cabin service was understandably delayed. This isn’t a complaint — simply a summary of the circumstances. Once we passed through the rough patch, the remainder of the flight was smooth, our pre ordered vegan meals were good and we arrived in YVR close to the expected time. Kudos to the crew for working professionally and diligently throughout the situation. Will fly again long haul with Air Canada.

Terrible, delayed flights lost luggage and lost hotel fees. Missed meetings. Overnight in airport every air canada flight was a cluster mess.

As we were boarding the plane, there was an unknown substance on my seat. We requested that the cabin crew clean the substance off of the seat, but a member by the name of "Julia" asked us, "Why should I clean this mess up?". She then proceeded to ignore us for the duration of the flight, even asking one of her colleagues to serve us during the meal service instead.

The audio was not working. I moved another seat while the one was not in service. One of the crew told me it happens and brought mono headphones which works slightly… They should check and fix them.

I love having an opportunity to choose different the dietary restriction. Crew was very nice. I was watching movies & TV shows entire flight.

The food service was very poor, I did not appreciate the food services it was very low class airline specially food services.

Checked in online. Seating map was inaccurate. Wound up in a middle seat. Couldn't download the boarding passes had to go to the counter to get them. Otherwise flight was ok.

The average age of the flight crew had to be 58. With that said I just felt the flight crew was old and grumpy during meal service. The one male flight attendant was annoyed that Dr. pepper was the popular drink of choice during dinner service. He had to bend down multiple times and sort through popular sodas to get the Dr. Pepper. I overheard he complained under his breath. Another flight had no clue what they are serving for breakfast. She said we had American waffles and Japanese Cold soba noodles with dumplings. It turn out to be hot noodles with shu-mai. It the cold affected my choice.

Old plane. Nowhere as compared to non US airlines like JAL.

Old plane. Dirty. Not many things worked. Service was poor.

Service could be better especially in business class.. the food also needs to be better and the overall experience should be elevated.

The food was good. I almost didn't get a seat on the flight unless I agreed to sit in emergency exit.

we had flown from Okinawa and had breakfast in Okinawa. There were issues with the plane so service was postponed. I asked a crew member if we could get something to eat as I was very hungry. Shevwas so nice that shev brought nuts for all of us. The sad part is that thevnuts were stale but I was hungry so I ate them. My side of the rew was really very nice. Both my wife and I travel quite a bit even though we cannot lift our bags as we get help. My wife asked her dso=ide crew if she could help put up the computer bag. She told he that its not her job. Oh well